Technician Timothy was way below the usual high standards of Verizon. He came in late June to fix…read morethe fios cable that was cut (by a lawn-mower?). He was grumpy and impolite - he rolled his eyes when we asked him to cover his boots when he stepped inside. He left a hole on our external wall without caulking it; he reluctantly addressed the issue after we pointed it to him. We had wonderful experience with several other Verizon technicians - see my 5-star review. However, Timothy is at the other side of the spectrum.

Wireless Zone Monroeville is a ripoff! They tell you that you're getting free phones but charge…read moreyou for them. Also, added insurance plan without my consent. I will never shop there again! A Verizon employee told me that she was ripoff by them as well. SAD!

I spent $185 having the port in an XBox replaced, the new one lasted two months. Took it back and…read moreeven before looking at it they said it was not covered by their so called lifetime warranty. Their customer service is bad. I will never go back.

Rude Would not recommend. Took in broken cell was curtly told they wouldn't touch it. Didn't stick…read morethe lithium battery to test the cell.

I have never had such an excellent experience at a Best Buy. The associate who helped me, Michael,…read morewas OUTSTANDING. It was 15 minutes before close and I had an online pickup order for a tv. He immediately went to grab it for me, helped me load it into my van, and shook my hand with a smile. INCREDIBLE CUSTOMER SERVICE! Also the tv itself was an EXCELLENT price. I got it as an open box discount and it has surpassed all expectations. Michael was so nice and attentive. He didn't get upset AT ALL when I asked for help right before close. I've never experienced such great and enthusiastic customer service. I absolutely could not wait until the next morning at 10am because I have to work so I'm able to enjoy my television shows and movies in my new apartment tonight. I could not be more thankful!

If you come here you need to order online for instant pick up, I came here with my partner to get a…read moreTV she wanted and a new controller. We were asked to be patient at the front because they had raccoons make the power go out but we waited in the back near the TVs for THIRTY FIVE minutes it wasn't until we decided to leave that someone helped. AJ was a good worker and understood my ladies frustration so he gets a star but man this sucked

Had nothing but trouble with this store. When I stopped in to sign up for cell service and buy a…read morenew phone,I was assured they had coverage at my home. Despite their maps and assurances, I found I had no coverage at home. Had to drive a mile to receive a signal.I called the store a half hour before they were supposed to close,and they were gone already. Called customer service and they could not help me because the store had not given me the information I needed to prove I owned the phone. Went back to the store when they were supposed to open the next day, and no one showed up until 45 minutes later. Of course, the phone worked at the store. After several calls to the customer service number (and going through the long phone chain and being on hold each time) I finally told them I was returning the phone. The agent agreed it was useless to me and i should go elsewhere for cell service. After signing up with another carrier I took the phone back. The store was open-but no one was there. After 15 minutes, the agent returned carrying his lunch. At first, he was not willing to let me return the phone but finally agreed to take it back for a $25 restocking fee. I got back $53 on $130 phone (something about getting a credit on the phone to cover the first month's service). When I questioned paying the $60 first month's service fee when I only had the phone for 4 days and could not actually use it for those 4 days, I was told he had to talk to his rep who he could only contact via email. He would not give me the email address. I assume he did nothing because I just got a $221 charge on my credit card. Which means I am out $168 for a phone and service I never used. (I did keep the case). And I cannot get through to a live person at Metro because I no longer have an account there once I switched carriers! This might be a good carrier in other areas, but I would STRONGLY advise anyone in the eastern Pgh suburbs to avoid this store at all costs.

I walked into the Digiexpress place they told me to be done in about an hour left came back the…read morescreens peeling off my phone complained . He took my phone apart again and tells me the frame is bent . So I paid him thirty dollars to replace the frame. Then after about twenty minutes I come back and check on my device. he said aloud manner I'm not even done taking the parts out of the old one. He was soooo rude to me.then I waited for him to finish I come back and he says I'm sorry the price is fifty not thirty. I was so mad it paid it and left. The next day I find that my battery life is horrible And my phone won't connect to 3G and my SIM card slot was broken it wouldn't come out . 2 days later my phone falls of a bench and onto the floor no more that a foot of the ground and shatters completely . So I called customer support and they told me that they can do nothing for me and the man who help me was nothing but respect full. Because they had cameras and microphones all over the place. I got nothing back. I told them I would never recommend there service to anyone and they said that fine because we have other customers. But from the reviews I'm reading they do not have that many "Other happy customers"

Amazing customer service. The owner took his time with me and was so helpful with the whole process…read moreI will be a customer for life, truly cant get any better service for your cell phone needs.

From the owner: Cell Phone Sales for all Carriers, Cell Phone and Computer Repair, Bill pay center, pay all utility…read morebills here