Had nothing but trouble with this store. When I stopped in to sign up for cell service and buy a new phone,I was assured they had coverage at my home. Despite their maps and assurances, I found I had no coverage at home. Had to drive a mile to receive a signal.I called the store a half hour before they were supposed to close,and they were gone already. Called customer service and they could not help me because the store had not given me the information I needed to prove I owned the phone. Went back to the store when they were supposed to open the next day, and no one showed up until 45 minutes later. Of course, the phone worked at the store. After several calls to the customer service number (and going through the long phone chain and being on hold each time) I finally told them I was returning the phone. The agent agreed it was useless to me and i should go elsewhere for cell service. After signing up with another carrier I took the phone back. The store was open-but no one was there. After 15 minutes, the agent returned carrying his lunch. At first, he was not willing to let me return the phone but finally agreed to take it back for a $25 restocking fee. I got back $53 on $130 phone (something about getting a credit on the phone to cover the first month's service). When I questioned paying the $60 first month's service fee when I only had the phone for 4 days and could not actually use it for those 4 days, I was told he had to talk to his rep who he could only contact via email. He would not give me the email address. I assume he did nothing because I just got a $221 charge on my credit card. Which means I am out $168 for a phone and service I never used. (I did keep the case). And I cannot get through to a live person at Metro because I no longer have an account there once I switched carriers! This might be a good carrier in other areas, but I would STRONGLY advise anyone in the eastern Pgh suburbs to avoid this store at all costs. read more