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    Verizon

    3.9 (100 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Verizon Photos

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    Reviews With Photos

    Part of my RECEIPT..
    Hannah D.

    I came to this location to transfer my 2 lines and add 2 more for my kids. I was clear with what plans and new phones I wanted to get. Aaron K was the person who help me and he was nice and shared about himself a little. I felt he was genuinely helping us. We were told it will take about 2 hours but it had taken almost 4 hours. He had difficulties activating and had to get on the phone with Verizon support. During this 4 hours process, NOT once he had mentioned how much the accessories that I had to purchase for the new phones until I got the receipt of $946.96 I WAS CHARGE to the following for each new phones. Screen protector $64.49 + each Universal Liquid Charger $39.99 + each iPhone case $44.99-$49.99+ each Camera lens cover $29.99+ each Arron had me sign the receipt without explaining anything to me. After waiting for almost 4 hours with my kids, Arron says I HAVE to PURCHASE each of this accessory to have my phones. It is a SCAM, There's NO signs anywhere in the store of this policy.. I WORKED HARD to finally give those phones to my girls and they were so happy that I did not want to walk out of store without the phones.. LOOK at the photos, it's part of my receipt.

    iPhone power supply

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    6 months ago

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    3 months ago

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    4 months ago

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    Help Desk

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    6 months ago

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    Help Desk

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    7 months ago

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    9 months ago

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    6 months ago

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    1 year ago

    First yelp review from my new phone. Petre and the team were fantastic and really went above and beyond to help me!

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    1 year ago

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    3 years ago

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    Help Desk

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    2 years ago

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    1 year ago

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    3 years ago

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    5 years ago

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    Victra

    Helpful 5
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    5 years ago

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    2 years ago

    I needed a copy of my last invoice. They wouldn't give it to me. Said I had to call corporate for it.

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    Help Desk

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    Photo of Tawny K.
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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Quick and easy! Thanks Aaron for the great service with the SIM card for my daughter's new iPad!

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

    The team at this location is excellent, anything I needed assist with, it was taken care of.

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    3 years ago

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    4 years ago

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    3 years ago

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    Help Desk

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    6 years ago

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    Victra

    Helpful 2
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    3 years ago

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    5 years ago

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    Victra

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    Page 1 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    a phone. Since my phone was dead, Calen offered to look up the nearest Samsung repair place (Best Buy) online on my

    Mentioned in 6 reviews

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    Samir was helpful and patient with my many questions and made the experience of re casing my phone…read moreeasy. He was honest about the choices they offered for cases, carefully repaired the damage, and re covered the screen.

    Took my iPhone X into the store to fix the LED screen and they were happy to do it. They also found…read morethat my battery was inflated. I was a bit hesitant at first because the cost seemed high, but I agreed to it. After getting my phone fixed here, there were so many things that went wrong: 1. The brightness was set at max at all times, even when I tried to turn it down 2. My phone began dying at 30% and couldn't hold a charge I took it back a month later to address the brightness issue. This was slightly fixed when he reseated the display, but still wouldn't dim as much as it normally should. This was within warranty so I was not charged for this service. I came back soon after (within 3 months) to get my battery fixed and they refused to help me replace it stating that I had no receipt (which they never provided at the time of transaction, but have my bank statement). They also said that I had to pay for a new battery if I wanted it to be replaced. Even with my inflated battery, I did not have the issue of it holding a charge or dying before it hit 5%. I am very unsatisfied with my service at this repair shop. I did not believe people when they said I should just get my phone fixed at Apple, but after this experience I will definitely not return.

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    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    3.0(2 reviews)
    2.9 mi

    Being unable to update the work related apps on my iPhone 7, I had to replace it with an iPhone 15…read morevery soon. This was essential for work with double authentication enabled. I am a satisfied Cricket Wireless customer. I called this office yesterday and inquired on availability. Alex was very helpful and states he can have the iPhone 15 in the store in one day coming from the San Juan Capistrano office. Today I went at 10:30 AM and Peirina was there right at opening time. She had the iPhone 15 on hand and the set up process was pretty much straightforward. The process with back up from MacBook Air instead of iCloud was without any hiccups. Overall it was painless. Call ahead and prepare ahead and it will be smooth and easy.

    I went in on my lunch break to let her know I bought a phone that doesn't allow sms messaging and…read morewas unaware when I purchased the phone. I was told I can get a refund within 10 days and she called the police and called me racist. The worse experience. Now I paid $333 for a phone that doesn't work. She proceeded to take her camera out to film me instead of finding a solution. If anyone goes here, please beware from illegal activity such as selling a phone that doesn't work and being accused of racial discrimination. Aside from being accused of being racist which is a SERIOUS allegation, she wouldn't tell me why they would sell me a phone that doesn't have sms messaging. If I was aware that I was being sold a phone that doesn't have sms, I would not have purchased this device. Not only do not have a phone that works, I am traumatized by this woman and will NEVER step foot in a cricket wireless store and will continue to alert people on this matter

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    Cricket Wireless Authorized Retailer
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    Verizon - mobilephones - Updated May 2026

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