Matt is such a friendly and helpful individual. He has taken care of my needs and has my best interest in mind. He is very open and honest and will ensure that your needs are taken care of! read more

I signed up for a test trial on a 5G internet, 15 day trial no charge if you returned it within the time frame I returned it in 5 days in perfect shape. several months later I received a bill for $46.24 several hours on the phone trying to resolve the issue but couldn't find anyone that could resolve it a day later I received a collection notice again they could help and still no one from T mobile could help. be aware before you deal with T mobile try calling and see how long it takes to talk with someone and if they can help other than the sales who does answer. worse company you can ever deal with. read more

I had a wonderful experience at T-Mobile thanks to Sergio. He went above and beyond to make sure my phone transfer went smoothly, helping me move everything over from my old phone to my new one. He even brought me a chair so I could sit comfortably while we waited. When I stepped outside, Sergio kindly came to get me when I went outside to my car.His customer service was not only professional but also very thoughtful and caring. It's rare to find someone so attentive-thank you, Sergio, for making the whole process so pleasant!Everyone go buy a new phone from Sergio he will have you happy to spend your money at T-Mobile with his 5 Star customer service. read more

T-moble of San Clemente of El Camino Real over the years has proven they do their very best to give quality service, even with troubled customers, all employees, especially Sergio who did everything he could to help me thank you Bob A. Keep up the good work guys read more

Bella had her headphones in and was distracted the entire time helping me. Employees should not have headphones in their ears! She was also checking her phone and went to the back for 3 to 5 min doing whatever. I know she went back there to eat or do whatever on her phone. Customers first people read more

I couldn't afford a phone at the time so Sergio sold me one of his now it's blacklisted. Thanks. I changed my name on here to remain anonymous. read more

Oh my, what can I say about this Store? Nothing but fantastic. Matt and Aryan are so professional and fantastic In customer service. They helped me switch from Verizon with zero issues In-N-Out in no time. Any time I have any issues, they are so helpful. They really make you feel welcomed at the Store. I would highly recommend if you were thinking of switching to T-Mobile to go to the store you will not regret it. read more

I was in last week and Bella was on her phone the entire time she was helping me and my wife. She was laughing and doing whatever on her phone. What was more important then helping a customer read more

Bella, is totally awesome and helped me a lot with setting up my phone a few months ago and my Wi-Fi which I was having trouble with today. I would highly recommend this business due to their helpfulness and friendliness..Thank you, Bella read more

Had a great smooth experience trying to get a new line. Thanks to Isabela she was very on board and efficient. Will be coming back to this location in the future. read more

My iPhone 13 took a beating and decided to completely black out after I got home from work on Monday 11/10. My wife and I went over to the store around 6:30pm. Sergio took care of everything like a gentleman and a pro. I received my new phone under warranty today, 11/12, and returned to the store. Sergio was there and assisted me with getting everything set up. I don't know if it's the shop that is amazing or the staff. I'm going to say that it's the staff. Thank you Sergio! read more

I've had the best experience with T-Mobile thanks to store manager Ariyan. Every time I need help, he is extremely helpful, knowledgeable, and friendly. He always goes above and beyond. Truly excellent service -- highly recommended read more

This location has the worst customer service. Seems like everyone in there has their own rules and every time I go in there it's something different. T- Mobile is great and I rather call customer service than go back to this store. read more

Went in to see about internet service. They were super helpful and very friendly. Got the internet package for $50 a month and everything works great ( internet, phones, and 5 TV's.) Saving over $225 from Cox cable service. Thanks T-Mobile. read more

The so called 'manager' Benjamin totally BSed his way through my sale. I got 2 phones there...I didn't find out until I had to go to another tmobile becuase he didn't activate one correctly. Upon that visit (it's a corporate store) I learned that the protection I asked for was never included. He sold me on 3 of these tracker brick things saying they were free...which I said I'd never use anyway but I took them..however he never told me there was a monthly service charge for each one. I also found out this is a licensee/franchise... please find an actually Tmobile corporate store and stay away from this one. Appears to me that they get commission, hence him trying to sell me all these add-ons read more

Please be careful when you visit that store, they will sell you stuff and make you feel it is free. You will find out later it is not free and you have to pay for it, and it is too late to cancel service. The process to get new phone or trade takes hours, so you are so tired by that time and sign whatever without looking. So be careful and don't get fool by free stuff. I don't recommend them at all, they are honest, or have any ethics or integrity. They have done it twice to me and my wife, I am fed up and ready to move back to Verizon. read more

BAIT AND SWITCH Be careful for anything they try to offer you for free. I walked in to get my screen fixed and they handed me bags with head lamps and trackers. I had to pay almost $96 per tracker over the years bc of this little trick they play. That's a vacation. Free trackers but you are actually signing up for a monthly service to have them. read more

I just had the worst experience with Arayan. Unfortunately he's trying to sell me something and when I don't want to do it his way he gets upset and starts shaking his head. I'm a paying customer. Theirs no reason for him to be rude. Whatever issues he has it's not my fault. I just hope his day gets better. read more

Shady business practices. If you are going to add insurance to my account, perhaps it's a good idea to discuss it with me. I was told that my monthly bill would be a certain amount and when it was higher I discovered an agent had put insurance on my account without my knowledge. I was transferred from Sprint. T-mobile, I don't trust you now. read more

If I can give it a zero I would!! As long as I have been a T-Mobile customer never I will I EVER step a foot into this San Clemente T-Mobile. I never been treated poorly. And this individual representing T-Mobile SHAME ON HIM!! They are all RUDE & definitely not helpful. Ayran called himself the manager last four of his sales rep #****092 he was not helpful at all, wanted to sit and argue with me on a refund matter. I had called 611 in the store to actually hear his behavior. People stay away from this so called T-Mobile store go to an actual T-Mobile or call 611 they treat you kind and with respect. read more

Absolutely Incredible! Claudia is a Rockstar. This is the kind of employee that makes a company successful. So wonderful to see younger people who really "get" the old school customer service.it Kind of gives one hope for the future. Thank You to the really diligent, competent people that work for T-Mobile in San Clemente. give her a raise immediately !!! read more

Ariyan gives some of the best customer service I've ever experienced! He's knowledgeable, friendly, and patient. I kept coming in there because I had an issue with my Samsung A53 numerous times. After jumping through some hoops I upgraded to a Samsung S22. I'm very happy with my phone now. Thank you so much Ariyan and the staff at T-Mobile San Clemente! You're all great! read more

I had to change my Service to T-Mobile from Sprint I was not happy about it until I went into the store the staff is friendly the store is immaculate! Bella was the lady that helped me and she was amazing it was one of the easiest change over I've ever done she knows the different plans that are available she will help you fit one to your specific needs this was truly one of the most painless transitions I have ever been through I want to thank you very very much for all your help. I highly recommend this store the staffing knows their product and they know the different plans to be able to help you make the right decision for yourself read more

Great customer service! Sergio assisted me but everyone also assisted and had great energy! Sergio answered all my questions & made my visit easy! I also received great promotions! read more

Always great customer service. Staff is always helpful and friendly. Shout out to Claudia, she's helped us a couple times and is amazing.

My bill has not what was promised, nobody included my 360 protection package(insurance) even though it was requested and listed specifically in my initial price quote. I've been to the store 4 times to resolve the issue and have gotten nowhere. I've had two promises to call me back but nothing has happened. My "5G" service is slower and less reliable than the "4g" service my old provider. I suggest using another carrier, none specific just anyone else. They will give you a better product and better customer service. read more

Unfortunately misery continues to be part of the experience being with T-mobile, employees via 611 and in store wont do simple tasks to fix problems when their hardware doesn't work. Thanks now im back on hold for another hour on 611 because you refuse to exchange a internet gateway you sold me. Great that 611 told me to do it in store and waste more time and gas. Just gonna pay for another week of service on a device that doesn't work. Maybe have hardware that works before rolling out your home internet, just a thought. Pathetic read more

T-Mobile will not let you leave for another carrier !! The boys in this store did not let me know that there is a unbearable process ... I could have lost All my data ... T-Mobile is the only carrier that makes you wait 48 hrs to 'unlock ' your own paid off phone PLUS MAKES YOU ERASE AND BACKUP YOUR PHONE YOURSELF !! THAT LEAVES YOU WITHOUT SERVICE UNTILL YOU PHYSICALLY GO TO ANOTHER CARRIER THAT STARTS THEIR PROCESS ... NIGHTMARE .. !! I ended up at the apple store and thank God there is a Verizon close by ... NO ONE ELSE DOES THAT ONLY T-MOBILE ...THE BOYS AT THIS STORE PURPOSELY ALMOST COST ME MY PHONE WHICH BY THE WAY I BOUGHT THERE IPHONE 10 R and hasn't worked in weeks without tons of issues ... BIG issues ... I bought another new phone with huge discount at Verizon .. I paid $200 for the iPhone 11 !!!! And everything works and the employees are adult capable people .. read more

Went in to see if my charging port could be fixed and Cecilia greeted me at the door. She was very attentive to the charging problem. She got it to charge but I still requested a quote for a new phone while there just to see . She gave a few options and broke it down for me to easily understand. I ended up getting a new phone. So happy with the new phone and so glad we upgraded. Thank you Cecilia for making it a quick and easy process and all the patience with my decisions. Definitely 5 star service. She is a beyond great! read more

I spoke to a Regional Supervisor at this storefront (she happened to be there when I walked into the store). I have an iphone and have been with AT&T for over two decades. For me to switch is a big deal (to me). I called into the store a week afterward and spoke to a very unmotivated person. This person convinced me I could NOT upgrade my iphone with them and gave me no hope! I own a business, have an above "excellent" FICO score and don't have complaints w/AT&T - outside of my upgrade not being paid for. I'm over-qualified and was treated as though I had poor credit. That is the reason I won't use this company as my cell carrier. I will return to AT&T and accept their (FAR BETTER) offer to remain a customer. This site isn't the best of T-Mobiles, and I'm certain anyone would agree w/me on that - if they've visited the store in the last 4 months. I've visited as recent as 1 month ago, but the service was still - severely lacking and convinced me to stay with AT&T. I'm sure no executives at T Mobile would appreciate hearing of my experience, but I'm composing a letter to send them (explaining all). ** If you're considering upgrading from another carrier, my advice is to work with them on your needs. T Mobile over-promised and under delivered to someone with Tier 1 credit/FICO, a solid 20 year history of on time payments....yet refused to tell me I'd be able to upgrade my iphone that has backscreen cracks. It doesn't impede the functionality, heck I didn't even know it existed until they'd asked me to remove my case! I've always been suspect of T-Mobile & the offers they claim exists (in commercials, print and all advertising). I know why I felt that way, it was my intuition aka gut instinct. Moral of the story: Go with your intuition! I cannot recommend this site, they have too many inconsistent qualifiers for professionals (I own two corporations & have excellent FICO score). I hope my comment reaches the District Manager for T-Mobile in San Clemente on El Camino Real. They need serious training, education and enthusiasm. The sales person I spoke to did not encourage ANY of their products, that I should attempt to trade in my phone and basically turned me away. That's a shame, since I've been loyal to AT&T for 30 years, pay bills early/never late and simply wanted an upgrade. I'm a VERY savvy buyer and my hard won advice is: Call your current carrier and leverage advertised offers w/competitors (on tv or that you've seen in billboards). Explain you wish to remain with them and that you want a no cost upgrade to your phone, or else you'll switch. EVEN IF YOUR PHONE HAS DAMAGE. Unofrtunately the people I spoke to at T-Mobile gave me entirely differently stories...based on who I spoke to. I only wish the District Manager worked at my local store, since she's the one who knew what she was talking about (and told me my upgrade was for an upgraded iphone/no cost to me). I'm sad that this company may be losing business due to who is running the storefront, but I can't help them out there. GOOD LUCK...if you decide to use TMobile in San Clemente. I'd rather go through AT&T, since they don't have conflicting quotes/prices and information. read more

I give 5 stars to this Tmobile store Ben and Bella are always helpful thanks to all the staff at this Tmobile store and thanks for letting me use your WiFi to keep my tech up to date read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - San Clemente, California

Phenomenal customer service. Sergio is very nice and very professional. Highly recommend this store.

Claudia helped us switch over during the holidays. A while ago. So far my husband and I love T-Mobile and are very happy to have switched over. Claudia was super friendly and helpful. We had a ton of questions and wanted the best deal possible. She was very kind and patient. Thanks guys! read more

This store is exceptionally well run and managed. If you want to be warmly and professionally met with superior service, this is the location. Benjamin and Sergio assisted my husband and me with setting up new service. As the setup was complicated by our previous provider, they showed extreme commitment to offer us information and assistance. We were in this store for a number of hours due to the complications from our previous provider, and we had the opportunity to watch Benjamin and Sergio interface with many customers with varied issues over this time period. Every customer's needs were addressed efficiently and to the customers's satisfaction. Benjamin and Sergio provide courteous, professional, and exemplary service. This is the store to call on with your questions and concerns. read more

Went in to the store not knowing what phone is be walking out with. The service, for me, was beyond what I've experienced at most stores lately. The employee there helped me narrow down my choices without trying to push anything unnecessary. They were informative, friendly, and safe amidst all the covid stuff. We played rock, paper, scissors to narrow down my choices more (I am very indecisive) and we settled on a phone. They informed me of the insurance a jump program and also the return policy. I spent a day trying out my new phone. I wasn't a fan of the phone in general so I came back the next day and was helped by, whom I'm assuming was, the manager. She helped me quickly and efficiently return my phone and get into another one. It was quick and painless unlike all the other stores I've gone too. Very helpful staff. Special shout out to Cecy! She is a keeper. read more

Yessenia went the extra mile to make sure my daughter's new number was operating perfectly. It was a bit of a complicated situation, but she handled it with both grace and professionalism. I was in the store a few times that week and the entire staff was very attentive and friendly. Thanks Again! read more

My husband and I just switched to T-Mobile and had the best experience we have ever had at a phone store EVER! Cecilia was amazing, so kind and really explained our options to us well. We are so happy to be a part of T-Mobile now! read more

I came in to get my fone replaced and was happily greeted my Cecilia and her co-worker. She gave me the best advice considering my circumstance. Best part is there was an irate old dude that came in talking a lot of nonsense (even said he was going to throw a Molotov cocktail ) and she calmly handled the situation with class and respect. Good job and thank you Cecilia! read more

Benjamin was super knowledgeable, professional and courteous. First time here. I bought an iPhone 8 Plus. Great place. Highly recommend. read more

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Went in here a couple months ago to upgrade my phone. I was hesitant, as a previous instance at this location and lack of knowledge/helpfulness was severely lacking. When he found the phone I requested wasn't at his location he pretty much brushed me off and didn't want anything to do with me. Started helping another customer and told me to go to or call another location. Didn't even offer me a slightly different model. I tried to ask further but he just moved onto the next customer. Totally and completely unprofessional attitude and service. I went to the San Juan location and actually bought a different model. They were MUCH more helpful and accommodating and very professional. They even went through other options, etc. I won't be coming back to the San Clemente location ever again. The staff need ALOT more training here. read more