I phoned Verizon phone because I just bundled them with my Frontier wifi and I wanted to make sure I was receiving all the related savings. The customer service representative was knowledgeable, patient and friendly. I switched many of my streaming services and saved money. I was pleasantly surprised. When I receive service that is above snd beyond the usual and customary I feel it necessary to point it out. read more

Employee that helped me was super nice & friendly! I came to pick up my new iPhone I purchased. As soon as I came in I was greeted by an employee. He told me someone would be w/ me shortly. It wasn't even 5 minutes I waited before the employee who helped me came out. He was nothing but smiles. I told him I was picking up my online order. He got my info & came out right away w/ my purchase. This location is fairly new. It was clean & inviting. read more

They were super professional and took time to help and give the best service they could! I had an emergency that needed fixing less than an hour before they closed and they helped me, even after it was closing time! 5/5 recommended read more

The staff at this location would benefit from more training. They were unable to answer a few simple questions. Fortunately, I was able to get the answers at another location. It would be very helpful in the future to have more consistency in raising the knowledge level of all the employees since this location is convenient and easily accessible. read more

Was very skeptical about going to the Milford location due to the reviews. Unfortunately the reviews were correct which means management is okay with these tactics. I had made an appointment online, stated the exact phone we would be purchasing and had verified that the Milford location had this model in stock. The positive of this visit was that we were taken care of immediately upon arrival and the employee was friendly. However, then this happened: when I stated what make/model phone we were going to purchase (an inexpensive phone for a relative), I was told it wasn't in stock, I said I had already verified that the model was in stock, & after further checking, he "found" the phone we wanted to purchase. We told him we didn't want any insurance or extras. We also wanted to purchase the phone outright & was told we could pay partial & the rest would go on our plan which we could pay off after a month. I argued that we wanted to pay for it outright and we could back out of the deal and order/pay for the phone online. He then checked with a higher up & finally agreed we could pay for it up front. It got even better when we discovered a few days later that insurance had been added & the plan changed to a more expensive plan on that phone line without our knowledge. Also signed up for basic voicemail & it got changed to the premium voicemail. Phone calls to customer service and promises that everything was fixed were time consuming & frustrating especially when these issues were not fixed. We had to fix the issues ourselves online. We have been Verizon customers for 25+ years and all have these issues, lack of fixing these issues, and underhanded ways of doing business make us question why we would remain customers. Trying to make sales goals doesn't mean taking advantage of customers and making unauthorized changes to accounts. Very unethical. read more

Reps at the Milford, CT location are very dishonest and it is very disheartening as a 7+ loyal member with this service. Last month my dad and I presented to this location to upgrade my phone. After talking with the rep Luis, we were convinced to upgrade two phones and add two lines to get the current promotion. We were under impression that our plan would stay the same and bill would increase by a few dollars. Soon after, we discovered we were completely lied to. Our plan had been changed unbeknownst to us, which resulted in the loss of many valuable services and perks. It took over a month, on and off long hour calls with service reps to finally get to the source of the problem: we were swindled by Luis, my guess is so that he could get a great commission. Although I'm grateful that one rep took the time to finally rectify the issue, I am extremely disappointed with what we have experienced. Verizon you should not allow cons to work in sales with customers who spend their hard earned money! Please beware! read more

Sierra was super helpful and nice helping me transfer my information onto my new phone! Made the entire process less stressful for me!

Best experience ever buying a phone. Opted for pick up in store. Xavier took care of the whole process for me including data transfer. Thanks again Xavier for your patience and expertise. read more

Horrible!!! U walk in there and don't even acknowledge u are there u have to beg them for help!! Go to ATT near post mall they are very nice and friendly and way better plans and pricing read more

The worst management I have ever seen !!! I believe the sales reps are more equipped with better management skills than the ones I have dealt with ! I love my Verizon but absolutely hated this store ! read more

Called ahead to pick up a black iPhone X. Walked in, confirmed once again the black iPhone X was still available. They said yep! Waited 30 minutes, was given my bag, and walked out. Discovered once home I was provided a silver. Brought it back to replace for a black at which point they stated they are out. Never canceled activation on initial phone, so I had to work with Verizon directly to fix. What a joke. read more

I purchased yesterday a wireless network extenderI device for approx $ 250 to improve wireless reception in our home. On the Long Island Sound side our reception has been terrible. In the back of the house it works pretty well. I went mid morning and got taken care of quickly. It took me nearly 4 hours of trouble shooting with Verizon and Optimum ( who supplies my internet modum). Fortunately, I eventually got put through to Phyllis, who is a higher level of tech support at Verizon. She stuck with me for an hour to sort it out. THE PROBLEM WAS THE VERIZON DEVICE WAS NOT REGISTERED IN THE VERIZON SYSTEM. NEEDED TO INPUT THE MAC CODE!!. How could the Verizon rep not tell me this when I left the store?!! Why did the first line of tech support at Verizon not know this. Now the device seems to be working. Phyllis will call back tomorrow to ensure all is working. Nice job Verizon phone tech support. Shame on the Verizon store. read more

I will never deal with these two managers again. Talk of being rectal after the sale. During sale very pleasant upon return was told outright do not return. I would compare these people as the north end of south bound skunk!! read more

The staff at the Milford CT location are nothing but rude and nasty people. I was there for well over an hour for a SIM card and when I went in to see what was going on the manager Jennifer got extremely rude and told me to Go outside with her being rude to me I was rude back and called her a name than the snot told me to get out Of there . Worst service ever I have been with Verizon for 17 years and 5 months and have never been treated like this. She is lucky I didn't slap the crap out of her with the mood she put me in read more

Check your bill!! They added $17/month device protection to my account without my permission or even asking me when we did an upgrade. Either they're incompetent or negligent. read more

Chris S is the best sales rep of all time. I wouldn't buy anything from anyone else. He knows what he's doing and genuinely care. Switch over and ask for him directly. read more

Absolutely awful customer service at this location! Staff continued to argue and make up excuses for a charge I should not have gotten on my bill even after they told me they couldn't do anything from the store. Told me I had to call *611 and would not call for me to help me out. I work wireless at a third party retailer and I can do at least that to help an upset customer. This is a corporate store, there's really no excuse for the treatment I received. Had I been thinking more clearly I would have taken names and reported the employees who argued with me. They didn't even ask for any kind of pass code or authorization so I feel my security has been compromised. Terrible. Absolutely terrible. Edit: I should also mention that calling Verizon directly from a retailer gets you to an agent faster than calling *611. read more

I was told to bring my fios modem to this store by Verizon corporate and was told they would take the modem and return it as I was moving. I was told that we don't do that here and I needed to call Verizon again and tell them what the problem is. I asked for the manager and was told he would not help me to find out where I should take it. He was rude and when I asked again if he could help me - he said no - and began walking away and he called me an asshole. All I wanted was some help. The managers name is - Kevin. read more

I always have a great experience with Verizon but I always rate my experiences good or bad. About 3pm on June 7, 2017 I had a family member go to location to replace my cord for my cellphone. It started raveling year to date so won't charge my phone. The male rep she spoke to explained it damage etc so wanted nothing to do with it said he has one never looked like that I had it a year not a few months both nothing ran over it. They can bill my account great so she's not an authorized user if I was able to go in so would not send her...He/Joe did NOT ASK me anything regarding my accounts passcode or billing he wasn't interested in helping or adding her he wasn't making a sale...did not look to see if warrant was still eligible etc...Very poor customer service skills at location the whole point of ordering online is the same concept if I called Verizon....it will be on Yelp as well so all to see be very careful dealing with some of the rep.. read more

Place is a joke. I remember not so long ago, maybe a year? 2 years? I would have a problem with my phone and the techs in the rear of the store would be happy to help me and would satisfy my needs everytime! Times have changed! No only did I stand there with my thumb up my ass for ten minutes before one helped me but every question I asked him, he had to ask another person for help. Three people later all I have is regret for having waisted my time. I could have stood there and taken the phone and asked a bunch of people whats wrong and I dont work there. Dont know what happened? read more

Wanted to take the time out to acknowledge my sales consultant Andrew. Andrew was friendly, professional, knowledgeable and extremely helpful. Anyone looking for help on a phone I highly recommend this Verizon and asking for him! read more

Terrible- rude employees that provided little to no help in regard to being charged for an international call and what my plan allows. Don't waste your time. read more

If I could give zero stars, I would. This place is such a joke. I am never satisfied with the service and they always have some sort of hoop to jump through to get whatever you need done. The people always have attitudes and it's always a terrible experience. I tried to handle at Wireless Zone who are great, but they didn't have the sim card I needed. I honestly would consider changing my service if this was the only location to deal with. So aggravated every time I leave there. Terrible, terrible experience every time. read more

Worst customer service ever. We bought an iphone, when we got home we opened the box to set it up but they gave us the wrong color. We went to the store to exchange it for the right one and they said Jay the worker who sold us the phone does not remember so they have to charge us 50$ to exchange the phone even tho we came back less than 24 hours !!! Unfortunately we couldn't do anything else and had to pay.. just be aware of this and careful after choosing a phone. Also expect attitude fron the manager. If you can go to another store, please do it do not think twice! read more

If I could give zero I would. I was in there today to buy Iphone 6+ and possibly an iPad was greeted at the door and asked if I would like a representative which I obliged. Waited for a half hour an not one person asked if I could be helped. I saw two people walk in and immediately get helped. You would think someone would want the sale. Safe to say I'm spending my money elsewhere. read more

Went to Verizon yesterday and had the Best experience. Jay helped us out. He cleaned my phone out so I could charge it again and just did a phenomenal job with everything!!! Thank you Jay!! read more

I have been with the VW since 2002 and always considered it to be the best wireless network which combines quality, costumer service, etc. The costumer service through the years has been a very positive experience. NOT ANYMORE. My phone couldn't connect to data, lost all the photos and videos and was getting an annoying message popping up every second. I went there on Wednesday, August 29th, at 10 am to get help. Immediately I noticed a different vibe in the room and the associates who simply did not care. I explained, the associate spent couple minutes trying to press some keys, etc., doing it quite rough which had surprised me, and said that I needed a new phone since there was nothing to be done with this one. OK, I thought, if I am told at the official VW wireless store there was nothing to be done to fix the phone, so it be! Next day I got a new phone at BestBuy. The same day, I started googling my issue with the old phone and found the solution called Hard Factory Reset. So I did it. THE PHONE WORKED LIKE NEW. ALL THE PHOTOS AND VIDEOS AND EVERYTHING ELSE CAME BACK (SIM CARD). How in the world it was possible that I've been told there was nothing to be done to fix my old phone? How low can the VW costumer service at the stores fall to even imagine such situation? I must say that after I called the VW I got the best service and understanding I could ask for. They apologized for unprofessionalism of people in the store and suggested I try to return the new phone to BestBuy. So I did having pain a $35 restocking fee wich was credited back into my account. BRAVO to the Verozon Wireless phone consumer service and SHAME to the store in North Haven. By the way, on Wednesday, I went to the Milford store after I got rejected in the North Haven one. read more

Verizon's service is excellent. Great reception super fast 4G. That is the only good things about Verizon. Caveat Emptor: If you don't know what you are buying before you walk in the front door, don't buy it. They seem to try to trick you into signing new contracts without explaining the additional fee's, ie, data, extra line, etc. etc. None was explained to the customer. Always read the contract before you sign!!!! read more

This is probably the worst retail store ever. There is absolutely no customer service priority here. We came here to return our old phones to get the credit. We were greeted by a gentleman who took our name and number. We then waited for about an hour. We had seen a few people come and go already. As we waited we see an associate go into the restroom with his phone obviously to hide in making a personal call. We also see the greeter sitting down and dozing in and out of sleep. The associate that helped us was Tony who actually did a very good job and recommend him if you do need help otherwise I'd stay away from this place. Umair the "solutions manager" asks us what the problem is and just as we are about to tell him, he walks away to help someone else. Tony who was helping us even apologized for his behavior. Umair seemed to be a problem manager rather than a solutions manager. For a retail store there isn't much product in the store either. Also they are big in trying to sell you personal hotspots. Long story short, don't come here unless you're forced to. read more

I would give a 0 if I could. Why have a tech department if they won't look at your phone? I didn't find the greeter that friendly and certainly the service person was not accommodating at all. read more

Yet another Verizon location that " didn't have enough cash" to do a $100 return. I could "come back later if they got the money" like some sort of drug deal I was partaking in. True unprofessionalism on the part of Verizon, and this is supposed to be a corporate store. read more