Walked in today on Sunday on quite literally the LAST minute before they closed and this absolute godsend of a woman named char took care of me when I had to pickup my wifi equipment, was super respectful about my situation and was extremely fast about it. If you ever go here and run into her go tell her how great she works read more

I don't usually post things like this, but we just moved from Xfinity, COMCAST to Frontier fiber. When I called COMCAST to cancel the service, I was online with an agent from the Philippines, who would NOT cancel the service and told me how he was going to rectify the situation. This idiot kept me on the phone for about 10 minutes before i hung up. One of the most frustrating experiences I have ever had. Based on that, I will never deal with Xfinity again. Thankfully, my husband called another number and was able to cancel the service. Wow! read more

I went in to get a router for my new apartment and was greeted upon entering. The woman was pretty nice and even gave me an estimated wait time (15-20 mins). There were a lot of customers at the store today. Char was my specialist and she was great. I requested the router and got it super quick. She was very professional. read more

HORRIBLE. I handed in my old phone to a woman named Bianca Barne 9 MONTHS AGO at this location and never received my trade in money. They have no direct contact information and no one has been able to resolve my situation. I beg you, avoid Xfinity and this location like the PLAGUE read more

So many areas to be improved. More WELL TRAINED personnel. Getting to anyone if you are over 60 years old is a challenge. Climbing up onto an armless high chair is not a great beginning. Waiting for up to 2 hours and needing a rest room and being told " sorry we don't have a public bathroom" Just another way to thin the herd. Maintaining good will among the young who are able to pay $200 or $300 a month is of the utmost importance. I have personally been paying Comcast for over 40 years. How many others are settling for horrible reception, losing the signal whenever!!! Who can't afford $100 for a tech to enter your home. Sometimes their little magic tricks take only 3-5 minutes to correct the problem. No explanation, no answer to how can I prevent this from happening again. Or what I can do to fixit on my own. Oh no!! What's another $100 bucks here or there! read more

Told to drive hour to main store, Accused of buying a scam phone by kid working there. So wasted my day off. Xfinity apologized refunded me. I cancelled everything. Never Go to Groton Ct store. read more

What started out as a great pleasant store interaction for upgraded plan, new phone and watches has turned into a nightmare. I returned the two watches but have been billed for the in both November bill and now December. Xfinity says that Groton store has not returned the watches to the warehouse . The two watches billed for have been returned to the Groton store. No luck asking xfinity to Subtract the Dec installment charges, add the 35 Dollar restocking fee, refund me the Nov installment charges and reissue the bill. My escalation case number is 001916231. Two nights with virtual assistant, 3 nights with live assistants on the help line. I'm at end of my rope. It's inattention, negligence or worse by the Groton store. In frustration I book appointments which I don't attend sending them my case number. No call backs, no apology, no resolution. Just an ongoing nightmare. I admit being rude about returning the watches because of confusion over terms and pricing but that does not absolve passively aggressive billing me continually for merch I returned to this store. im longstanding xfinity customer caught in a billing hell and they tell me it's the fault of this store Not returning the watches I returned read more

When trying to purchase wifi they gave us a date and a time and we awaited their arrival. They didn't tell us they arrived or when they did. We waited for them downstairs to let them into our apartment building. They then texted us 30 minutes later saying we missed our appointment. We rescheduled and told them that this time they need to actually come up to the door and we reconfirmed our apartment number. The next appointment time came around and the same thing happened. We called them AGAIN and told them we need wifi. At this point we were without wifi for almost 4 weeks. We waited outside again and saw an unmarked van roaming around our apartment building. My boyfriend walked up to them and they spoke zero english. Which normally wouldn't bother me at all. But in this case it did because they couldn't read the building numbers. They came in and didn't talk to my boyfriend because they..... couldn't speak English. They installed the wifi finally. Absolutely the worst service I have ever encountered when it comes to service and wifi. If our apartment didn't only take this wifi company we would have gone with a different one because this was absolutely ridiculous. And from reading some of their reviews this doesn't seem to only be my issue which is an absolute shame. read more

This is the WORST CUSTOMER SERVICE for what I consider myself to be (at $250 PLUS) permonth a prime customer. If we had an option, I would change. Stinks! read more

Comcast is fine until there is an outage. When their service goes down they have no sense if urgency, no accountability and have a 50-50 chance if resolving the issue correctly the first attempt. read more

The most amazing customer experience . Clean and friendly , excellent customer service and quick! ask for Bianca, she is fabulous !

Bianca and Heather are my favorites. They have a good attitude, completely helpful, understanding, and overall made the experience super quick and easy. Unlike the tech support people I've talked and the amount of stress they created. I rather just go to the store and see one of these two awesome ladies. read more

I came in to drop of my cable box and to exchange and upgrade my modem. The wait for a proper customer service rep isn't the issue for me. I understand the check in process and queue to expedite and organize the customer. What I don't appreciate is the "host"/whoever is in charge of the queue is not friendly whatsoever. I came in while she was taking to another person. As she was talking to the person, (without looking at me, talking to me, or acknowledging me) she reaches out and grabs the cable box and modem in my hand. I was taken aback and pulled back because I had no idea who this person was. She then proceeded to be snippy with me and slammed my equipment on the counter as if I was inconveniencing her and condescendingly asked me what I needed. Other than that, the chat service rep was great, respectful and acted quickly. read more

We decided that is was time to look for a new TV/ISP service. Previously we used Frontier for an ISP and Dish for tv. Around at the first of the year Comcast service came into the complex that we live in. We met with a Comcast sales representative, Rick Boothe, and signed up with Comcast for TV, home phone and internet. Part of the sales pitch was that we would get a $100.00 gift card for signing. Fast forward six weeks and the gift card has not arrived. I have E-mail Mr Boothe twice to remind him about the gift card, NO REPLY. I guess the old "Bait and Switch" is alive and well. BUYER BEWARE! FRANS A Niantic read more

Extremely inefficient operation. It's like walking into a time warp wheee everything moves in slow motion.

I am giving this place 4 stars because of Alisa v who works in the Groton location! She was so helpful & knowledgable of what we needed. Mind you, we have been going back and forth with Comcast for weeks. However, this lady helped us in a very short time frame & was very informative. I would give xfinity & Comcast a negative 26000 because they are the most horrible place I've ever dealt with, but for Alisa I'm giving it a 4 because she actually WAS helpful. Will never use Comcast or recommend it again. Ever. Bless Alisa, a true child of God :) Comcast & xfinity customer service is absolutely shi*!!!!! read more

Comcast is a service I would never recommend to anybody they are very disrespectful to their customers Plus they don't want to deal with helping out your problems and ship you to the next person to talk to I have Frontier and by far they are the best service out there very nice and pleasant plus they don't mind going the extra mile I will definitely be telling my friends and family to disconnect from Comcast The manger Matt did not want to comply with me or work out a agreement he was very Rude!!!!!!!!! read more

I would give zero stars of that were an option. Comcast has the exclusive rights for internet in my apartment complex and their service shows it. My internet has crashed 7 times since April, and today is the 4th time in the last 7 days. As soon as I move I will never use Comcast again. read more

I've been having issues with the Wi-Fi in my home for a few weeks now, with constant packet loss, connection loss, and lag-outs on a game system, and drops on all devices. Everything was all well and fine, and something changed in the router, or interference is coming from another home nearby. Regardless, called customer service, who did three things: First, they sent out a technician to look at the lines...And I've never been more disappointed in the work. Technician clearly looked disinterested in wanting to do his job thoroughly. He checked the lines on the side of the house, but couldn't be bothered to check the line on the actual pole, after I explained to him we had issues before, and it was discovered there was water in the line. Rather than completely checking the line, he half-heartedly checks just the house, and I'm fairly certain the only thing done was unplugging the main line, and plugging it back in, to tell me there's no line issues...But again, does not check the junction box that's on the pole. His truck comes equipped with ladders, and if I'm being charged for this visit, there will most definitely be a complaint regarding the quality of service. Second, I asked a question regarding using a MoCA wifi extender to improve the wifi coverage, and also to provide an ethernet port, without having to spend outrageous amounts to drill holes and run lines. I did my research, and asked the tech about it to confirm. Rather than answering me straightforward, the tech decides to attempt to sell me the XFi pods, which are nothing close to what I want. All for getting more money, right Comcast? Finally, the tech says he's shipping out a new modem, the newest generation of the XFi gateway. This is all well and good...Except that he doesn't schedule a tech to come out to switch out the gateways alongside it, or even better, he doesn't just have a tech come out with the gateway. So, another call has to be made, with having to wait on hold, again, for who knows how long, to set up another appointment. With the amount of money I pay for this service, the techs should be better equipped to do the job, both the ones who are sent out on service calls, and the phone techs. The simple "Let me reset your gateway from headquarters" solves nothing when I can reset my own gateway. Furthermore, if the replacement of the gateway does not solve this issue, or the tech can't solve it due to a lack of knowledge or training, my business will be going elsewhere. read more

This is actually about the call in comcast service center.I calledto see if I could lower my bill and they actually tried to rip me off because they saw that my last bill was $184 and so they offered me something at 165 --my usual bill is 155 and even that was too high and there was a reason there was a $30 extra charge so they just thought I would buy a $10 increase! It was a total scam so I will be looking for a new Internet and tv provider read more

I came in on Sunday and had great service. There was no wait on Thanksgiving Sunday. One negative, my rates are going up $5 in December. So I came to remove unnecessary things from my cable & internet bundle. I easily returned my 2nd cable box and removed HD off the remaining TV. I only want the internet but when you bundle it with a TV subscription it's less expensive than internet alone. Amy was fast and friendly. Xfinity is cheaper and faster than the TimeWarner plans I had in NC or Hawaii. read more

Walked into Xfinity in Groton, Ct. around 1:15 on a Friday. We were greeted immediately by Christy. Christy was efficient and professional and answered several questions with ease and courtesy. We saved at least $55/month on the same services we were getting elsewhere. We signed up and were back home by 2. read more

a recent move left me without my comcast tv and wifi...they kindly coordinated getting me ''back-to-normal''..sending a brilliant female technician ..mary-beth...very special and knowedgeable.....!!!a very smooth..fixer...yup...back-in-business...just ..''in-time...comcast is great...the best around...!! read more