STAY AWAY! If I could give zero stars I WOULD Absolutely terrible experience. Not a single Xfinity customer care person wanted to help. I was bounced around repeatedly, given different stories, and got ZERO response from the store manager. First I was told the manager was in the store. Minutes later, I was told he suddenly "wasn't available" and no one could get him. This is basic customer service, and they completely failed. No urgency, no accountability, no effort to resolve anything. It's clear the staff is either poorly trained or simply doesn't care. I walked out with no answers and wasted time. Unprofessional from top to bottom. I won't be returning, and I'd warn anyone else to avoid this location unless you want the same runaround read more

The customer service team was very helpful and patient when answering my questions. They took the time to explain my options clearly and made the whole process easy to understand. Shout out to Jensen , Candace , and corey !!! Best employees. read more

This Review Relates to Comcast Online Customer Support. Horrendous, especially in time of need. The recent storm on the CT Shoreline caused significant damage and loss of power and cable/internet disruption. During the recovery Eversource responded quickly and within 24 hours we had two trees cleared and power restored. Comcast on the other hand took an entire 7 days! During which time I was blatantly lied to, misled and misinformed by no less than 8 different customer service representatives and 2 supervisors. Commitments of appointments were fictitious day after day cancelled and pushed further and further off. I feel their performance is nothing short of criminal. The lies offered as to why the delay were outrageous, including the requirement of seeking federal approval to reconnect the cable line to my home! Absolutely an embarrassment and yet from what I read of other cable providers, rather consistent. We as consumers deserve better, much better! An absolute waste of money and time not to mention the frustration. That being said, the actual line technician that did arrive today was tremendous, early, cordial and most competent. My cable and internet was restored within an hour of his arrival. read more

just here to return tv box. Needed to wait in two separate lines. Took better part of an hour. Workers polite , but system very slow and inefficient. read more

I recently went to this store on Universal Drive in North Haven, Ct. and dealt with a service rep named Vernell. This young man was wonderful to work with and very knowledgeable when it came to answering my account questions. He showed me all the different ways I could manage my account and also helped me cut costs. This man was a 10 in my book. Usually visits to these stores is a long arduous task, but not this time. Very pleased with the service! read more

Not good is giving the Branford location too much credit. I was given a quote yesterday which I felt was too good to be true. Three NEW iPhones, they would pay off my existing phones, and I would save over $1000. a year on service. I gave them my credit card, license, all kinds of personal info and they said they would LOCK IN THIS QUOTE till the next day. Today I go back and they said no, you missed the deadline. They would not give me the deal the WROTE DOWN FOR ME ON PAPER. Forget Xfinity. Sorry not sorry. read more

This is by far THE WORST CUSTOMER SERVICE I have EVER received. There is no attention given to customers, INCREDIBLY rude staff, and they will happily let the store fill up with customers while having at least 50% of their employees doing NOTHING but standing around talking to each other. I will NEVER go back to them. This branch needs serious reform, or else it will never receive good reviews from customers and will go out of business. DO BETTER read more

Nice and decent stuff to do business with. I am happy with my new plan. Ronnie Hamden, CT read more

Representatives Del and Curtis were absolutely awesome. They were sitting next to each other in very tight construction quarters. Del was waiting on my husband. He explained how the xfinity cell phone service worked and quickly helped him switch Couldn't help but hear and see Curtis offer warm greeting and a comforting smile as he greeted his customer. We were treated like loyalty and it was much appreciated read more

Xfinity Store by Comcast - Open during construction - Internet Service Providers Near Me - North Haven, Connecticut

If I have totalk to Kolkata one more I'm going to scream. 1 1/2 hours trying to find out who or what INfinity is, and why they withdrew 301.77 from my checking account. I've had 5 attempts at scamming me, once very serious that I double check everything. Of course, the scammers were from India. I'm still not sure who infinity is. It's a long story and j can't type any more . Also, why can't I get a direct phone number to my local store? For some reason, I keep getting Kolkata. Or speak to someone from USA. I'm always impressed when someone speaks 2+ languages, but I'm old and a little deaf. I can't understand your reps. One of them HUNG UP on me. Not happy with. your service. If I could drop Comcast, I would do it in a minute, but you're the only game in town URGGGH. read more

I'm not targeting this store. This is for xfinity in general. In less then a month they have taken over $700 from me and still saying I owe an additional $402. Over a thousand dollars in a month I DONT THINK SO. Wouldn't my service be turned off at some point??? They are claiming they never received a $235 payment I made. Yet I have sent bank proof, I have confirmation numbers, bank confirmation numbers and still they are saying they never got it. RIDICULOUS all cable companies are trash. I had issues with xfinity a long time ago and I see nothing with this company has changed at all. EVERYONE BEWARE!!!! Complete thieves read more

Impossible to reach a human to make an appointment. I have never had worse service. I've been a customer (Diamond) for many years and your customer service is atrocious read more

Customer service at this store needs a lot of improvement. I went there today since I had some problems with my cell phone. Angela was not very helpful. She was unable to find my account (I'm from Florida). She insisted I have to change my address and refused to assist me. She was very rude. She has now service mind and she should not be working as customer assistant. read more

Internet speed varied by time of day. Price kept increasing way above the rate of inflation year after year. Bill included a myriad of Obscure junk fees. Phone customer service rep very rude and will not give you any deal on the price. They won't give you any discount unless you're on welfare. Finally was able to switch and save at least $130 a month and so glad I did. One final bad experience with this company was the approximate 45 minutes just to cancel their way overpriced service in their crappy store. Still was a happy day to finally be free from them. read more

Went in to cancel my cable. Absolutely no hassle. Upgraded my internet, gave me a new modem. In and out.

I would give this place ZERO starts if I was able to do so. The customer service is lacking and the lies are quite disgusting. Sadly this is the ONLY cable provider that my community can use, and they use this to their advantage. You're all trash, basura! The service is not worth the monetary value they charge you. I placed my order hours in advance before I arrived and I am still expected to wait an additional 35-45 minutes! Why?! Apparently I need to see a service specialist.... For what reason when I did all the work for you. Just give me my merchandise. Common sense is definitely not so common. read more

Comcast online service stinks! I tried to add a channel (Paramount Plus) and was frustrated throughout a search to add anything! I could never access a human for help, was HUNG UP ON, never had a chance to get help on my request. This is the worst interaction I have EVER HAD. Do recommend dropping as much COMCAST services as you can reasonably handle. This company does not care about their customer needs. Also, drop the stock! read more

Came in for a self install box- just needed to pick up the kit. Waited 45 minutes. Store is ridiculously understaffed and time with customers is poorly managed read more

Xfinity in North Haven CT needs serious investigation as to their practice on how they lie and deceit their customers. Most people wait an inordinate amount of time (no restrooms) and I'm sure the overworked and underpaid employees, who are rude and then take it out on their customers! I would suggest if there were another cable provider than use them and not Comcast Xfinity!! read more

we changed our service to internet only. we were suppose to play $117 a month as wouted in store. we returned the cable box but instead today was charged $288. last month we were charged $295 and the in store clerk assured us that was the last high charge we we're going to have. we don't have cable just interne, what the fuck is going on?!!! can not get customer service on the phone read more

After a year and a half of dismal service changing out modems equipment my service was intermittent frozen and never repaired. At that point being a customer since 1995 I chose to close the account. I returned the equipment and received a receipt. Told me my bill Was complete and I needed not to make any more payments. I explain the situation that everything documented and I still was referred to a collection agency to poor information not following through by Xfinity/Comcast. I would not recommend their service to anyone at this point, they sell product that does not work, and put the on the customer to switch equipment out. Have a great day! Most of the customers are not having a great day. I would not give them any stars or rating below par. I would give them zero stars in a five star rating. Poor service, poor product and does not produce good results. read more

Would give no stars if I could. My modem stopped working so I came to switch it out. They gave me one that didn't even work so I had to go back a few days later. Most everyone who works here is so rude. I asked how long about it would be if a wait because I had my baby and groceries in the car and the lady named, Jamie Snapped at me and said she didn't know and they just opened their doors. All I wanted was an estimate to know if I should come back or stay. Horrible I might be changing my service. read more

I am celebrating today, now that I have FINALLY rid myself of COMCAST, and Xfinity. For years, the only other choice we had was Frontier- which has even WORSE ratings, especially with customer service, so that was a "no". We suffered with Comcast's overcharging for speeds that were a lie, we were promised much higher speeds, and never got even close to the numbers we were supposed to have. I called them MANY MANY times to try and fix this. It was never fixed- and what broke the camel's back was talking to an upper tier tech who was an outright rude jerk. Now, GoNetSpeed has moved into the neighborhood with fiber optics, and I jumped ship as fast as you can say "YESSSSSSSSSSSSSS!". Their prices are lower, and their speeds MUCH faster, on both upload and download. Buh-bye COMCAST. read more

Wow. I have never been treated so rudely before by a customer service representative. Carmen Morales, you should really consider other employment. The gentleman at the door was great. He asked me what brought me in today, I said I wanted to talk about my internet bill, he directed me to Carmen. I followed her to her service desk and I said, "hey, how are you doing today?" "Whats the phone number." She responded in a deadpan way, completely ignoring my greeting. I gave it, she found and confirmed my account. "What did you want to do today?" I said, "well my bill just jumped up $20 and -" Before I could even finish she cut me off and said "promotional rates ended so rates went up" in the most dismissive, tired and exasperated tone I have ever heard from a rep. I should have left just then. But I asked if there was a way I could continue to pay the same rate for the same service I had been getting previously (keep in mind, my bill was $30 in 2017, $50 in 2018, now they want $70!). "No." No offer to look into promotions. No suggestion for a different package. Absolutely no effort to assist me in meeting my goal today. Carmen - I hope your manager and the corporate office see this (I will be contacting them separately anyway). I get it - cable companies are crooks and raise bills all the time, that's "the game." But from the get-go she didn't want to help me. She ignored my greeting, she was rude and cut me off, and made me feel like my business meant nothing to her. Well, congrats! I will be dropping Comcast thanks to Carmen. I knew there was a cheaper (but lesser) service option, which I was willing to downgrade to if there was nothing they could do, but I hoped the customer service rep would at least TRY to work with me. What an unpleasant person, I am appalled. read more

It's like visiting a small bootleg Apple store. I know who Xfinity/Comcast has been watching. Check in upon arrival, just like Apple, but there isn't always someone continuously there to tell us what to do. That person has to bring all of the returned equipment to the back leaving ppl that walk in standing there like wtf? So once you are checked in, your name goes on the screen so you know how many ppl are ahead of you(anxiety) and had to ask where the screens were because they were so small and blended into the background of the busy ornate store. And I guess were supposed to be checking out the services, devices, and electronics while we wait, just like the apple store, but I was so NOT interested. What I did watch was some of the employees hoping and praying that certain ones didn't call our name. Everyone doesn't have a personality made for a customer service job. The two stars (instead of 1) comes because of the random seating throughout the store. We were actually able to sit while we waited. That's the only upside to this new location, we didn't have to stand in line while we waited, but we still had to wait... and wait... and wait... and wait.. and wait. Reminded me of the dmv. I did appreciate the apology for the wait before, during, and after waiting for so long. But My question is how do you make ppl wait for so long but don't have a bathroom for customers to use? Telling ppl to go to the yogurt place next door is not really acceptable. Hopefully I won't have to go back here, but if i do, next time I know to bring snacks!!! read more

Xfinity Store by Comcast - Inside the store... notice the small screen in the upper right of the top pic - Internet Service Providers Near Me - North Haven, Connecticut

This review is NOT about any store specifically, but COMCAST XFINITY as a service.... If i could give 0 Stars, i would... If you have issues w comcast, please look at this review for more info on how to address them! I called comcast up to request a refund for TV services that i NEVER had which amounted to 160$ over the 2 yr period which is as far back as i can view their bills. They gave me a whole run around saying the best they could do is 60$ credit, they had to request a supervisor to do more, bla bla bla NONSENSE! This was on top of the fact that they had no answer as to why or how i was being charged for a tv box which was never ordered nor was there any such service being provided! So we ended up taking the credit for now, and we were directed to another dept to request the balance. These ppl i ended up talking to were actually trying to debate the fact that i am "just now" contacting them for this refund and how its the customers responsibility to know their bill....WHAT?! As if i signed up for something and forget about it! I was in shock! The absolute audacity! I told them I never signed up for tv services, and on top of that, i have a degree of faith that i'm being charged for what i actually signed up for! It was a whole back and forth! I dealt with 2 ppl who had this attitude that it was my fault and they "dont dispute charges past 120 days" per their policy, BULL-JIVE! They ended up saying a bunch of nonsense of how they cannot refund us the remaining 80$.... As if comcast doesnt make nearly 2,000$ off my account alone annually at that point! Long story short, the rep referred me to the bottom of our bill where there is an agency called PURA who regulates utilities and serves as a mediator when there are disputes. I literally submitted a complaint and the next business day was contacted by comcast who told me PURA contacted them and approved my request for the remaining refund. Comcast refunded me on the spot. Thats only 1 part. I ended up getting Frontier and then cancelling comcast internet, where i did receive email from them saying my internet was now cancelled and my new estimated bill would be 42$ / month, although i would have a credit of 79$, therefore i should have almost 2 months of free home security services as a result of the credit....Sounds good finally but NOPE! I sold my old modem a few weeks ago, the person just contacted me today saying he was told by comcast the modem is being tied to another mac address and cannot be used even after resetting it. OK... So low and behold, comcast is STILL charging me for internet! Not only that, they have completely botched the bill, it went from my march statement of -79$ to april statement saying "past due 67$" and new balance of 200$ !!!! Incredible, these clowns at comcast cannot be serious! Now i just spoke w them (after a LOT of frustration dealing w their stupid automated service).. *TIP* Go on the website or their app and go to the xfinity chat assistant and type "request a call". It will give the option to have comcast call you, thats the best way to get a live person on the phone and it took only a few mins. Even after all the above, i wasn't motivated enough to write this review and share the awful experience... up until today, the below is what i dealt with today... So i ended up talking to a rep who basically said they DON'T see a cancellation on their end, we are STILL being charged, and the customer retention dept is the only ones who can make the needed changes (refund/ cancellation). The rep also said we cannot have the home security WITHOUT the internet... Which is a question i had INITIALLY when i cancelled. Now i do have Frontier internet which provides the connection but comcast seems to be trying to strong arm us into paying for internet although i technically am able to have their home security alone, it operates fine, but they are being greedy. I attached the bills (just the charges) and also highlighted the PURA info for whoever needs to know. read more

See all

Tried to cancel service -- went to the store, told the customer representative what I needed, and returned the modem. I got the confirmation that my service was canceled successfully. But guess what? I still got charged this month??? After millions of calls I was told the service was still open and the cancellation order was not processed. Super confused and frustrated at this moment. Terrible terrible customer service. read more

I would like to say I was impressed. Went at 9:45am with a huge line outside, opening at 10. Once the door was opened, we were taken care of within 3 minutes. We got a representative, Ishmael. He switched our service over and was extremely accommodating and had a delightful disposition. Thank you. read more

Even though I signed up for a package that had a promo which included "FREE professional installation" they charged me a $60 installation fee anyway. Their excuse was that I had apparently signed paperwork that said I agreed to installation charges. I was chatting with a rep for 30+ minutes before the issue was fixed and I was refunded the $60. They have a crazy amount of hidden fees. read more

Visited the service center to return my equipment on Sunday afternoon. The store front and the inside are both nice and welcoming. But 2 stars for the loooooooong wait just for a return. There's a check-in counter right by the door with a tiny sign. I'd say 90% of first-timers miss it. There are about 6 customer service booths but only about a third manned by an agent. About halfway through the wait, the other agents decided to help in. From that point, turnover was pretty quick. Thankfully, after almost an hour of waiting, I was finally accommodated by a very chirpy and upbeat guy. He was super nice and helpful. I'd say 5 stars for the service alone but overall experience is a downer :( read more

Absolutely ridiculous waiting two weeks to weeks to get serviced and crickets. Had to contact the company 3 times to get them to cancel it all not wasting time when work depends on internet. Good riddance! read more

Very difficult getting through to an agent. I cancelled my service with Frontier and changed to Xfinity..... Still charging me for full service when I downgraded two months ago!! read more

The customer service people are very friendly, BUT... the right hand doesn't know what the left hand is doing. I spoke to FIVE different people FIVE different times and went into their store in Milford THREE times before I got an appointment. I got different information each time I talked to someone. They outsource 90% of their work, so you never know if you're talking to a Frontier employee or not. My late father had a balance on the account and then switched to Comcast. (I see why). Every time I tried to set up a new account I got different information regarding the past due balance. Some said I had to pay it. Some said I didn't have to pay it. The customer service people are not trained well at all. If it weren't for the fabulous intro package I'd have never signed on with them. read more

Express bill pay machines didn't work What we gonna expect from Comcast & xfinity !? 2-very slow service, waiting 30-40 min till now I don't know how long gonna go, 10 pp in line, disappointed. read more

I wish I could rate Xfinity service as less than zero. It is never working and you can never get anyone on the phone. This has become a worse problem as time goes on. At one time, you could reach someone to lodge a complaint. At this time, you are given a runaround and your issue never gets resolved. They are extremely expensive and a rip off in my opinion. My service is always going out and I can never reach anyone to let them know that there is an issue. read more

Absolutely appalling service. Would give 0 stars if I could. Moved to town this weekend and been in an extreme rush. Got on the phone yesterday and signed up for their top tier service. Desperate to have my internet set up for essential work-related reasons--and unable to come in tomorrow morning as I fly out for an out-of-state job first thing very early--JUST made it to the store with time to spare. The door was still open, and customers were STILL being helped inside. As a fully paying subscriber all they had to do was walk to the back, hand me my equipment and say goodnight. Instead I was refused service, pushed outside, locked out the door and threatened by "security." I called Xfinity customer service directly and got on the phone with a "supervisor" who was attempting to contact this store which I was waiting outside of. She explained to me she could not get in contact with any of her employees who were, by the way still helping customers inside and ignoring me standing out in the cold on my phone. Must have been extremely embarrassing for this so-called supervisor. In the end I got absolutely nowhere, no help from anyone, and now I'm paying for internet that I can't use. So I will now be searching for ANY other comparable internet service assuming Xfinity doesn't already have their monopoly on coverage in this region. I'm serious. You'll get better service at the DMV. Xfinity needs to seriously reconsider their customer service model and who their hire to represent them. Beyond terrible. read more

Worst customer service ever. Came in on a Saturday and there was 3 workers with about 20 customers inside waiting to be helped. After about a 30 minute wait a women called me up and when I asked about the mobile service she told me I could not switch my carrier even though that is absolutely false information. When I disagreed with her she informed me that she was the manager as if that meant anything to me. I left with absolutely no help. NEVER coming here again. read more

Do not input address in your GPS! Siri will tell you to get out of your car on I-95 S or drive down the dead end to the truck yard. If you're taking 95 northbound get off exit 9 (montowese) and make a left, then a right on Universal Drive. cruise down until you see a plaza with Ruby Tuesdays and Wendy's. make that turn and you'll see a Buffalo Wild Wings and AT&T-- xfinity is tucked in there. All things considered, good service from a friendly and professional staff. I came in to exchange my fossil of a cable box from the old crown street location and was handed a sleek new box and remote at no cost. Mark was very knowledgeable and talked me through the setup. I am very pleased with xfinity's nee X1 platform. The remote even has voice control. read more

Tried to get Xfinity mobile service on Saturday 22nd 2020. When I got home my cell phone was not working. Called Xfinity service about 20 times between Saturday and Tuesday. No one knew what was happening. my call was transferred to so many different people. Many just hung up on me. On Wednesday I cancelled the service and went back to Verizon. Phone worked for 18 hours and now Xfinity has taken back my number and will not release it. What type of company is this?! DO NOT TRY AND GET MOBILE SERVICE THROUGH XFINITY!!!!! read more

During this horrible time of COVID-19, I have been closely monitoring my credit. Last year I had Xfinity for a few weeks and because if system errors and past fraud I immediately returned their equipment and canceled my service. The rep explained that they would credit me and I will not have a balance. Well dead smack in the middle of this pandemic, they slap this bill on my credit dropping my credit by 50 points. To make it worst, you cant reach anyone by chat (besides a bot the chat in circles) and no one is available by phone. I am so glad I cancelled comcast and this proves me right. They are frauders. I almost started to just pay it so my credit wont get ruined. But thats exactly what they want. This really sucks to negatively impact someone without them being able to contact you to rectify. Shaking my head Comcast/Xfinity. read more