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    Granite Communications

    5.0 (1 review)
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    Telecommunications

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    7 years ago

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    T-Mobile

    T-Mobile

    3.7
    (6 reviews)
    $$

    Shansee the saleswoman was great. Attentive, didn't push me into something I really didn't want…read more Got a iPhone 16 plus and ultra 3 watch . Right next to GameStop and Target.

    This is part two of my three part story…read more Now I am back in my home state of CT. Since I have a 14 day grace period, on the 10th day or so I decided I wanted to return the phone back. There was nothing wrong with the phone, I decided that I didn't want the 2 year service agreement. So I figure T-mobile store is a T-mobile store anywhere. So I went to that store to return back the phone. The phone and its full packaging was exactly the same way I bought it. I arrived there 45 minutes before closing time. Enough time to return the phone and head my way back home. So I realize I didn't have the receipt because the sales rep. in FL didn't give me one. I ended up calling the store, but for security reason by the manager Chris they couldn't fax me my receipt. For the same security reason they can't fax my receipt to another T-mobile store!!! Can you believe the stupidity by this guy (how did he become a manager)? So at this store in North Haven, CT it is obvious that the people there could care less about me returning this phone back. I have provided them with the contact information of the store in FL, but the guy there was looking at like I was stupid trying to return a phone purchased at a t-mobile store in FL to a place a t-mobile store in CT. Wow, I thought they were the same company! Ok, I didn't have the receipt, but again that wasn't my fault. All they had to do is contact the store in FL to try to help me. So there excuse was comeback tomorrow. Well, I did comeback tomorrow and the store manager still wasn't there. I got to the store late morning. So I ask the guy for another t-mobile location near the area and he reluctantly gave it to me. On their behalf, the manager finally did call me several hours later (about 3 hours later). So this lead me to the third t-mobile store.

    Ed the Phone Guy

    Ed the Phone Guy

    5.0
    (4 reviews)

    I've used Ed since an ice storm in 1996 knocked out the phones in my telemarketing center. Ed set…read moreup new lines for us so we were the only ones in our building with service. Another time he ran data lines through abandon pipes under our warehouse so we could connect the buildings without having to add more wires. Ultimately, using the deserted pipes underground, Ed replaced all of our lines with high speed data lines so we ran at over 200 mbps which was unheard of 10 years ago. As the wireless world has evolved, so has Ed's company. We are very data driven and Ed has always stayed ahead of the technology and upgraded us to new software and systems through the years. We were one of the first companies to go totally wireless and this ultimately ended up saving us a lot of money on monthly bills. Ed has done work for us for over 20 years and they always answer the phone, they always send someone right out and they always let us know what our costs will be. They are as fine a vendor as we deal with and I have to add that Ed does a significant amount of work, pro bono, for Hartford homeless shelters and soup kitchens. He has never mentioned that part of his business to us (I'll bet to anyone). He is that kind of man.

    Our company (The Granite City) has only ever used Ed the Phone Guy and he has exceeded our…read moreexpectations. He has upgraded our whole system throughout our company. He's always on time, reliable and most importantly trustworthy! We always recommend him to all of our customers. He's become not only our phone guy but a customer and part of our family! There's no one else to use but Ed!!!! Sarah - The Granite City

    Granite Communications - telecommunications - Updated June 2026

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