STAY AWAY! If I could give zero stars I WOULD Absolutely…read moreterrible experience. Not a single Xfinity customer care person wanted to help. I was bounced around repeatedly, given different stories, and got ZERO response from the store manager. First I was told the manager was in the store. Minutes later, I was told he suddenly "wasn't available" and no one could get him. This is basic customer service, and they completely failed. No urgency, no accountability, no effort to resolve anything. It's clear the staff is either poorly trained or simply doesn't care. I walked out with no answers and wasted time. Unprofessional from top to bottom. I won't be returning, and I'd warn anyone else to avoid this location unless you want the same runaround

The customer service team was very helpful and patient when answering my questions. They took the…read moretime to explain my options clearly and made the whole process easy to understand. Shout out to Jensen , Candace , and corey !!! Best employees.

I know its been a while but this guy above is fairly responsible for the situation he was in. First…read moreoff he purchased a phone in Florida and then flew to CT to exchange it? I work for T-mobile and immediatey this is a red flag. For all we know that phone was stolen. The manager he is insulting did everything by the book and was far from stupid. Receipts cannot be faxed due to our customer proprietary network information policy but they can be searched easily through our system now just like they did back then. The only reason they wouldnt would be if he didnt have his I.D. which considering he doesnt have a receipt he prob didnt have his I.D. Secondly why was there no receipt? Who makes a significant purchase, signs a contract and then leaves without a receipt? All he needed was the store ID # and we could've very easily researched the receipt. Also we couldve looked up the contract by social. Of course he couldnt provide this. How convenient. He also fails to mention whether or not he was in a corporate store. Most people cannot tell the difference.Corporate stores cannot accept returns from authorized dealers. It's like buying a Sony TV from Bestbuy and trying to return it to a Sony store. In this scenario I'm fairly certain he was not in a crporate store in FL otherwise it wouldnt have been a problem. This has been done countless times by yours truly considering the customer had the proper paperwork. In the real world we cannot just assume you are telling the truth. especially with he amount of fraud that steps through our doors. This guy had fraud written all over him What was the outcome? What did we determine after your series of stupid mistakes? It is not our responsibilty to keep track of your receipts. What happened at that third t-mobile store? They probably sent him packing as well.

Shansee the saleswoman was great. Attentive, didn't push me into something I really didn't want…read more Got a iPhone 16 plus and ultra 3 watch . Right next to GameStop and Target.

I'm convinced their Customer Support does not exist I could not get a hold of anybody. I work from…read morehome and my Internet has been down for one and a half days and they said it was an outage in my area on the website have not heard anything and cannot talk to anybody on when it's going to be fixed.

Comcast customer service is non existant. I couldn't get to a customer service person. It is…read morenearly impossible to do business with this company. Drop as many services as you can. I would change internet providers if could. This company does not care about service Sell the stock if have it.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

DO NOT SIGN UP WITH COMCAST!!!!! Overpriced. Fees increase…read more FOOLED ME about my contract. I WAS TOLD I WAS SIGNING UP FOR A 1 YEAR AGREEMENT!!!!! I was being charged $60 per month for internet service, then it increased to 80, and then it increased to 90 per month! After over a year I decided to CANCEL and they charge me SIXTY DOLLAR 'early termination fee'. I WAS TOLD I WAS SIGNING UP FOR 12 MONTHS, but I am still being charged $60 fee after a year!?!? many people in customer service are very friendly. I have had great interactions with many of the employees. BUT DO NOT SIGN UP! FIND CHEAPER PROVIDERS WITHOUT SHADY CONTRACTS! GOOGLE 'CHEAP WIFI' in your area! there are better options!

This store moved to Middletown. The staff is useless except to attempt to sell you something. I…read morelike to pay my bill with "cash" none of the employed humans can handle that task so they send me to the kiosk which "conveniently" does not give change ? Like "SERIOUSLY" ? I use them for internet "only" and would never switch to them for any other services .jus seeing how the store is run .. the disgruntled customers in the waiting area "irate" Nothing positive would result in me using them for any other services.

Once I upgraded my internet service with Xfinity my old router had become useless. I had to go to…read morethe Xfinity store to pick up a new router. This store is located in the same plaza as Doro, on New Britain Avenue in West Hartford. With the old router in hand, I walked in the store. A young man greeted me. I told him what I had come in for. He took down my information and told me there's just one person ahead of me in line. Here's where you may purchase the latest iPhone or a Google phone. After a very short wait, it was my turn. I once again gave all the necessary information to the sales associate, and he gave me my new router. Now my internet works for movie watching or for Yelping.

Received a new top box 5 months ago was making a motor noise, called comcast the agent stated it…read moremay be OK. Lived with the noise for 5 Month till the box stopped working. The second call they stated a new box would arrive in the next 3 to 5 days. We are into the 6 day no confirmation, no box and we are paying a $29 shipping fee and our bill shows a $40+ increase per month. Third call the agent talks and continues to speak over me from a playbook and doesn't understand the nature of the original issues. The discission becomes contentious and I have to ask the agent to listen, please stop so I can speak. Terrible Service.

Plainville, CT store is disgusting! I bought a new phone there in September, it's totally…read moredefective! And all their technicians can not fix it. The employees there are very rude,arrogant,and disrespectful to the elderly and disabled people. Nobody will help with this horrid dilemma! Don't go there..ever! $1,300.00 for a defective phone! In order for me to get a working phone,I have to pay the total amount. Also their insurance which I paid for,is no help at all! They are all liers!!!

Customer Service = LOL!!! "We're a monopoly, so you can wait."…read more Unfortunately, most people only write reviews when there is an issue. Nothing new to say about lack of CS at Xfinity. Waited 45 for a rep., who, NTS, was not personable, at all. AND neglected to tell me anything about Auto-Pay. I was waiting for a bill and decided to randomly click onto the App., which I was forced to get, to discover, I was set up for Auto-Bill Pay. I am not a fan of that set-up in anyway, shape or form. At no point in time, was I told, he would be setting up Auto-Pay. I think I have discontinued it, through the App., but I still will be going back to the store to confirm. Fortunately, the tech who came out to set me up was professional, communicative and knowledgeable.

I have had to call 3 times for my line to be cancelled and even after I cancelled they never…read morediscontinued autopay and kept removing money grom my account!!!! They are THE WORST company to have to deal witlh!!!!!!

My mom came in yesterday with a simple question and was spoken very rudely by the female employee…read morethere.

The other reviewers are spot on.....if you want to Xperience hell on earth, visit the Xfinity…read moreStore! After our internet bill jumped 17% with no warning, we wanted to see if there was any way to reduce our monthly expenditure. We called their "customer service" and after waiting 25 minutes to speak to someone, spoke to a guy for an hour who offered some good deals to save $20 or $30 but then when we started drilling down trying to confirm we'd have the same service and wouldn't lose speed or our landline, things got a little fuzzy. So we decided to go in person to the Xfinity store where we wasted an hour talking to someone who was very nice but who was clearly constrained by Xfinity policy. When we mentioned some of the deals the guy on the phone said, he told us that guy was probably lying. Although that didn't inspire confidence, we asked what he could do. He came up with a few different options and we found one that would save us $15 per month...nothing life changing but every little bit helps. Of course, when we asked for it in writing and he tried to send the info to our Xfinity app on our phone, it kept showing a higher price. He called a manager and they could both see in their system that it showed the discounted price but when it was sent to us, it was the higher price. There was absolutely nothing they could do to actually give us the price they quoted us and that they could see in their system. Xfinity knows the have a monopoly in parts of Danbury so there's no need to treat customers as anything other than ATMs. So we'll suck it up and pay the extra $$$ per month as every other person has to. If anyone invented a cable/internet provider that didn't stink as much as Xfinity/Verizon/Spectrum, etc they would have a million subscribers in a heartbeat.

I was promised a newer more capable modem over the phone, model 10. All I had to do was go to the…read morestore and pick it up to replace my current model 8. Went to the store and they gave me the same model 8, the exact one I currently have. I thought it looked the same but figured the magic was on the internal components. Wrong, customer service told me they gave me the 8 because the 10 is not available in my area. I was told this after wasting my time and having my internet paused for the duration of the replacement Instead of being transparent I was thanked for being a loyal customer.

If you enjoy having all your precious god given rights to you time, to be railroaded & high jacked…read moreby Xfinity, then this is your company. An hour & a half on the phone ; an hour & 1/2 of MY TIME which I will never get back. These jerks had the stupidity & audacity to destroy my day. I was as unable to get to any of the important things on my to do list. So kudos to Xfinity. They destroyed my day, and this is not the first time! I now officially abhor tv, and anything to do with it! THANK YOU SO MUCH XFINITY!

OMG they should have a ZERO!!!! I was with very crappy internet since last October 2025. F your…read moreautomated bull crap, F your nosy az foreign operators who ask a million questions they have NO F business asking!!!!!! They came out and couldnt find anything wrong. The they said we will send you a router, they never did!!! a month later they came out and said a wire was bad , replaced it, it worked for a dang mon th and now internet is going in and out again SUPER FREAKING SLOW. IT sucks really bad!!!! they will be getting a call tomorrow yet AGAIN!!!! They had the audacity of trying to give me 50 dollars back for 6 months missed service, go pound sand!!!!! Your company F sucks as seen by all the SAME reviews, come on, DO BETTER!!!!!!!!!!!!!!!!!!!!!!!!!