Greeted beautifully by Kira. She exemplifies great customer service…read more We had a short wait and Kory got my husband into his new iPhone quickly. He was extremely kind and very professional. This was a great visit.

Moved 5 months ago, contacted Comcast and told them I needed to switch my service to my new address…read moreand cancel the old address. They said they had some just that and helped me set up the router at the new place...easy peasy...or so I thought. The technician never cancelled my old service and 5 months later when I looked at bank statements I realized I was paying 110.00 twice a month with auto pay. So I called and got a very rude man, who would not let me speak to a manager no matter how many times I asked. He told me I had to go to the store get a refund. The store is 45 mins away and I told him that, he said there is nothing he can do about that. He offers to cancel the old address. I again ask to speak to a manager, he refuses and proceeds to cancel the old address. I get off the phone with him only to find he cancelled our current address' Internet instead! So I call right back, I get a lady who was polite, but again tells me there is nothing she can do. She repeats you have to go to the store. She then transferred me to the tech department. The man in tech, cannot turn on the Internet. Our router is still linked to our old address. He spends over an hour trying to change the address on our router. Finally get it and we have Internet again. I have to wait until the following weekend to go to the Xfinity store. I drive all the way there and when I tell the man what the lady said he laughed, he even called some guys from the back and told them what has happened. They all laughed. No you have to do that with the billing department on the phone. So after being there for less then ten minutes, I drive the 45 mins home with no resolution. Now it's today another week later. I finally call have a second to call again. I explain everything to the lady on the phone. Almost and hour later she says she can't help me and is going.to transfer me to someone who can. At last! No...This guy acts as if he cannot hear me and hangs up after only saying hello twice. So I call back and just immediately ask for a manager. I am refused, I ask over and over I am refused. He goes on to tell me, no I had service at the old address until I cancelled it two weeks ago. The will not give me any of the money back, and will be charging me for half the month of September and a disconnect fee. They stole over 550.00 dollars from me, blamed it on me and will take no accountability for their mistakes. DO NOT GET COMCAST Xfinity and if you do Definitely DO NOT get auto pay! Worst customer service ever

No respect. I bought a phone online and needed assistance with it also a phone case because they…read moreweren't making commission No one helped me they overlooked me after being in the store for 30 minutes

I went visited this T-Mobile looking to upgrade to a newer phone. I explained what kind of phone I…read morewanted, a 17 and the guy tried to upsell me to the 17 pro max. This would have been totally fine, I understand that there job is to try and upsell, but he attempted to upsell me several times even after I had already explained I just wanted the 17 and had no interest in upgrading. He would not let it go. Telling me the camera is not as advanced and whatever. I'm in my 20s I'm well aware of the differences in the IPhones I don't need it to be mansplained to me. When we got to the time to check out, he then gave me attitude for changing my address, like it's illegal to move or something? Overall not a great experience and I will not look forward to coming here again if I ever need to.

Comcast customer service is non existant. I couldn't get to a customer service person. It is…read morenearly impossible to do business with this company. Drop as many services as you can. I would change internet providers if could. This company does not care about service Sell the stock if have it.

I'm convinced their Customer Support does not exist I could not get a hold of anybody. I work from…read morehome and my Internet has been down for one and a half days and they said it was an outage in my area on the website have not heard anything and cannot talk to anybody on when it's going to be fixed.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

DO NOT SIGN UP WITH COMCAST!!!!! Overpriced. Fees increase…read more FOOLED ME about my contract. I WAS TOLD I WAS SIGNING UP FOR A 1 YEAR AGREEMENT!!!!! I was being charged $60 per month for internet service, then it increased to 80, and then it increased to 90 per month! After over a year I decided to CANCEL and they charge me SIXTY DOLLAR 'early termination fee'. I WAS TOLD I WAS SIGNING UP FOR 12 MONTHS, but I am still being charged $60 fee after a year!?!? many people in customer service are very friendly. I have had great interactions with many of the employees. BUT DO NOT SIGN UP! FIND CHEAPER PROVIDERS WITHOUT SHADY CONTRACTS! GOOGLE 'CHEAP WIFI' in your area! there are better options!

This store moved to Middletown. The staff is useless except to attempt to sell you something. I…read morelike to pay my bill with "cash" none of the employed humans can handle that task so they send me to the kiosk which "conveniently" does not give change ? Like "SERIOUSLY" ? I use them for internet "only" and would never switch to them for any other services .jus seeing how the store is run .. the disgruntled customers in the waiting area "irate" Nothing positive would result in me using them for any other services.

Once I upgraded my internet service with Xfinity my old router had become useless. I had to go to…read morethe Xfinity store to pick up a new router. This store is located in the same plaza as Doro, on New Britain Avenue in West Hartford. With the old router in hand, I walked in the store. A young man greeted me. I told him what I had come in for. He took down my information and told me there's just one person ahead of me in line. Here's where you may purchase the latest iPhone or a Google phone. After a very short wait, it was my turn. I once again gave all the necessary information to the sales associate, and he gave me my new router. Now my internet works for movie watching or for Yelping.

Received a new top box 5 months ago was making a motor noise, called comcast the agent stated it…read moremay be OK. Lived with the noise for 5 Month till the box stopped working. The second call they stated a new box would arrive in the next 3 to 5 days. We are into the 6 day no confirmation, no box and we are paying a $29 shipping fee and our bill shows a $40+ increase per month. Third call the agent talks and continues to speak over me from a playbook and doesn't understand the nature of the original issues. The discission becomes contentious and I have to ask the agent to listen, please stop so I can speak. Terrible Service.

Plainville, CT store is disgusting! I bought a new phone there in September, it's totally…read moredefective! And all their technicians can not fix it. The employees there are very rude,arrogant,and disrespectful to the elderly and disabled people. Nobody will help with this horrid dilemma! Don't go there..ever! $1,300.00 for a defective phone! In order for me to get a working phone,I have to pay the total amount. Also their insurance which I paid for,is no help at all! They are all liers!!!

Customer Service = LOL!!! "We're a monopoly, so you can wait."…read more Unfortunately, most people only write reviews when there is an issue. Nothing new to say about lack of CS at Xfinity. Waited 45 for a rep., who, NTS, was not personable, at all. AND neglected to tell me anything about Auto-Pay. I was waiting for a bill and decided to randomly click onto the App., which I was forced to get, to discover, I was set up for Auto-Bill Pay. I am not a fan of that set-up in anyway, shape or form. At no point in time, was I told, he would be setting up Auto-Pay. I think I have discontinued it, through the App., but I still will be going back to the store to confirm. Fortunately, the tech who came out to set me up was professional, communicative and knowledgeable.

Xfinity is just a scam in general. Talked to multiple representatives to pick up a wifi extender…read morefor free, traveled to the store TWICE and the workers told me they couldn't do anything about it. I had multiple screenshots confirming it with online representatives that I could pick up from store. Employees are overall rude and dismissive, did not help at all.

My mom came in yesterday with a simple question and was spoken very rudely by the female employee…read morethere.

The other reviewers are spot on.....if you want to Xperience hell on earth, visit the Xfinity…read moreStore! After our internet bill jumped 17% with no warning, we wanted to see if there was any way to reduce our monthly expenditure. We called their "customer service" and after waiting 25 minutes to speak to someone, spoke to a guy for an hour who offered some good deals to save $20 or $30 but then when we started drilling down trying to confirm we'd have the same service and wouldn't lose speed or our landline, things got a little fuzzy. So we decided to go in person to the Xfinity store where we wasted an hour talking to someone who was very nice but who was clearly constrained by Xfinity policy. When we mentioned some of the deals the guy on the phone said, he told us that guy was probably lying. Although that didn't inspire confidence, we asked what he could do. He came up with a few different options and we found one that would save us $15 per month...nothing life changing but every little bit helps. Of course, when we asked for it in writing and he tried to send the info to our Xfinity app on our phone, it kept showing a higher price. He called a manager and they could both see in their system that it showed the discounted price but when it was sent to us, it was the higher price. There was absolutely nothing they could do to actually give us the price they quoted us and that they could see in their system. Xfinity knows the have a monopoly in parts of Danbury so there's no need to treat customers as anything other than ATMs. So we'll suck it up and pay the extra $$$ per month as every other person has to. If anyone invented a cable/internet provider that didn't stink as much as Xfinity/Verizon/Spectrum, etc they would have a million subscribers in a heartbeat.

I was promised a newer more capable modem over the phone, model 10. All I had to do was go to the…read morestore and pick it up to replace my current model 8. Went to the store and they gave me the same model 8, the exact one I currently have. I thought it looked the same but figured the magic was on the internal components. Wrong, customer service told me they gave me the 8 because the 10 is not available in my area. I was told this after wasting my time and having my internet paused for the duration of the replacement Instead of being transparent I was thanked for being a loyal customer.

A few months ago I had a $50 Xfinity bill. I was trying to reduce my bills so I would get a $10…read morediscount per month for them to attach to my bank account rather than using my debit card. I got an email from another company that was a third party that started with the letter p. I had to accept their terms and conditions and then it opened up to a page that showed my transactions and the exact amount of money into my bank account. Today I told the Xfinity I no longer wanted the $10 discount because I don't want a third party to have access to everything I do in my bank account. They told me that didn't happen. They said it was because I had automatic payments set up. I have always had automatic payments and it was $50 a month. I wanted to cancel Xfinity on September 18th because that was the day before my next billing date. I was then told that the service is till the 31st of august, yet I already had a pending transaction which means they either started the transaction on the Friday the 28th of August or Saturday the 29th of August, or today, even though they shouldn't have done that until September 19th.... So I told them I wanted to completely cancel with them. So that should have been canceled tomorrow and I verified it on the phone August 31st. Within 1 hour of the phone call, today 5:30 p.m. Eastern standard Time I no longer have internet service. Highly would not recommend

Apart from inconsistent dependability and "constant" notifications that my service is unavailable…read morebecause of "upgrades," Xfinity's customer support system is the worst I've ever encountered. They put you through the brand-new hell of a "automated assistant" that refuses to connect to a live agent and just keeps asking the same SCRIPTED question. One would think that in this "day and age of AI" the BOT would be more "intelligent"!!!!! Would it be so hard to include a customer service phone number on your website, Xfinity? Why must I look for a way to get in touch with you online? I have lived in Virginia, Alabama, and even S. Korea but this is the worst cable provider I have ever had by far. I had to award at least one star because there was no option for a negative star.