My Mom went into this store to get a new phone, she thought she was getting Samsung 9S, along with that she received the HUM. She was told that they will not transfer her information from her old phone to her new, that is something they don't do because of privacy of the customer. The guy she was working with, gave her a number to call for help to transfer all her information. When she got home and told me all this, I could tell she confused. So I told her Thursday we will go in there and figure it out. So we go in Thursday, and waited like 30mins and nothing, we left. That Sunday since you guys are not open we went to the Verizon on McKellips, and guess what he transferred all the information to the new phone...without questioning. Also my mom realized that she received a Note 8 , not the newest Samsung that she was told she was getting. She was very upset one because she was told it would be 29.99 a mth, and this is 37 a mth. Monday she went to your store and explain the situation and they basically were told that they cant switch the phones...or they couldn't honor the price they quoted her for the S9. Saturday my mom went back up there to give back the HUM, she doesn't have any use for it. Then was told there was a contract on it, which she was never told that all she was told it was $5.00 a mth. So she paid just to get rid of the HUM.
Honestly I think they didn't explain enough to my mom. My mom is 70 and is a very smart lady and she was confused on all the information that was given to her. I find it hard to believe you guys do not take the time to transfer information from an old phone to the new phone. When all the other stores do...and then to tell her to just call a number...
Very Disappointed! read more