I have nothing but praise for the store at 4563 Poplar, Ste 101, and its manager, Sarah. I needed a new phone, but didn't want to trade in my old one. I wanted to see if they offered a senior discount, but I wasn't looking forward to the process, as I'm not tech saavy, and have had terrible luck in the past with customer service. That's when I met Sarah. She found discounts every step of the way. I paid $267.94 for a Deep Blue iPhone 17 (1 terabyte), screen protector, and clear case (itself on sale). Verizon financed $1610. I needed to save a fortune, and I did! Sarah made it all possible. I highly recommend this store. read more

Verizon - Mobile Phones Near Me - Memphis, Tennessee

Mario was wonderful! I quickly got excellent service, and he fixed my phone issues. He was pleasant to be with, too.

Customer service was great hit me in and out quickly ! That was my second time to visit this location and have never had a complaint!!!

Terrible customer service!!! I was the only one in the store and they were rude rude rude. I hope management sees this review. Get with the program lazy sales people read more

Great customer service from all the staff-- they seem to love what they do & display a vast of product knowledge-- Stephanie is a super star!! read more

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Great customer service. The staff are very friendly, helpful and knowledgeable about the products and services. I have visited lately a few times to have phones purchased elsewhere activated and could not have been more pleased with my experiences. Corey, Kateland and Courtney were the team members who helped me. I use the word Team because they truly performed as such, how refreshing! Visiting a phone or computer store is usually not high on my list of fun things to do but these guys do a great job and made the experience painless! read more

Verizon - Great selection of tablets! - Mobile Phones Near Me - Memphis, Tennessee

This place needs SERIOUS customer service class. The manager has no control and its VERY Obvious that there is no order and people are simply working the best they can aka what I heard one of the tired employees state. One word: NO! I recently did an application over the phone and was approved but because I had moved to an new address I had to show proof with my drivers license and other items. That sequence of events was not a problem with me being that I know the process with my own job. Upon being instructed to go into a store here in Memphis, TN, I felt that this would be an easy task simply because it's close to my home and easy to get too. Here is where the dynamic of my experience changed: This location was in total disarray. From the flow of taking care of the customers, many of whom seemed to be disgruntled, the male manager who was totally rude and arrogant to customers and much more, it was a horrible experience. The individual who waited on me with the first name starting with a V was crude, arrogant and disconnected to my needs and the needs of others. Her body language was off and she spoke to me while leaning up against the wall. Total chaos. After being there for an hour waiting, I decided to leave. I decided to give it another chance the next day and decided on the location at 5323 Poplar, Memphis TN. I came into this particular store after an experience that went BEYOND the limits of insanity. I was grossly disgusted but I wanted to give it another go. I mean, I'm a consumer with proper credit and financial means. So why should I suffer because of insipid customer service?! I walked into this location and even though there was a slight chip, albeit a stylish chip, on my shoulder, I was met with a gentleman named Diego. He took the time to give me info I needed, I gave him my info and in less than - a wait for it- 3 minutes, I was ready to be checked out. I'm talking what took countless calls to pesky customer service agents and the above mentioned location on Union that also needs a SERIOUS overhaul, Diego handled business. I walked out not having to pay a dime, trading in equipment, ordering other items and coming back in a couple of days to purchase numerous iPads for my family. In other words- He was so good?! I'm gonna go back and spend more money and tell others about his customer service as well. I'm sure the other customer services reps are good but Diego is a breakout star! read more

Literally walked in today and NOBODY greeted me with a "hello" or anything. Walked around the store for 15 mins and nobody ever said anything.... Worse experience with Verizon EVER!!!! Never going back to this location!!! read more

The staff is very stressed out and overworked. I had an appointment to shop for plans and phones and all I received were one-word answers and you can find answers to that on-line. The entire purpose of the trip was to answer questions I had about on-line data. I felt like I was being rushed 1min into my 30min. appointment and have decided to see what ATT has to offer after being with Verizon for 2 years. Wake Up and Smell the Roses Verizon. read more

The management team at the corporate store located at 1569 Union Avenue, Memphis, TN 38104, was less than enthusiastic to assist me with me technical issues. I had made the switch from AT&T to Verizon as I was relocating to Washington, DC, and the service from Verizon in DC is far superior to that of AT&T. I had tried two Android-based phones and was dissatisfied. I was informed by the management team that even though I was in my 14-day grace period, they would not switch out my phone. It was never explained to me about the one-time trade out policy, and the associate who assisted me with the initial activation even acknowledged this. All of the associates told me they would do what they could to help me. The managers all told me absolutely no. If I was so dissatisfied with my service, I was welcome to pay full retail price for a phone or I could take my business back to AT&T or another carrier. The store GM, April(?), and the other manager, Nikita, were very reluctant to help me. April had gone for the day and told her store associates not to assist me. Nikita reluctantly helped me, but he appeared quite angry, annoyed, and essentially inconvenienced with helping a customer who was not satisfied with the service. His body language was forceful and confrontational. His tone of voice was antagonistic and severe. He and another manager, Ross, did eventually help me to resolve the issue; however, it appeared as though I was such a menace that should hope to never come back to that store again. Please be assured that I will not return to the store on Union Ave in Memphis and that I will make it known to those I can to do the same. The sales associates were very helpful and did what they could to keep my business, but I question the management team and their reluctance to assist a brand new Verizon customer. I recognize the phone swap didn't have to happen, but the way in which it was handled was absolutely terrible. I am happy with the service, but the store management team is terrible. If you must go to this store, please see Michelle; she is wonderful and very helpful. read more

My phone died through no fault of my own, I'm out of town and so what do I do, I look on-line for the nearest Verizon store. Going to this place made feel like I should have just waited 3 days until home again to go to my local store. They were able to order a replacement phone, but in the process were extremely rude and really made me feel like I was the problem instead of the phone. WTH? Places like this should just go out of business. Do yourself a favor and help put this location out of our misery, do not go here unless you have no alternative! read more

I've consistently gotten the worst costumer service ever, with the exception of two people. Whenever there's a problem, the gentlemen there have a stuck up air that they don't care about your problem. If you even mention that you didn't do something, it wasn't their fault. My phone locked up and they barely tried to help. Basically told me to go to Apple Store. I get the strong feeling my mother and I are disliked customers, and it shows. read more

I was treated with courtesy and respect. Tia was professional and made certain I got the most for my money. Switching to Verizon was very easy. My first month's bill estimate was accurate and I got the exact phone I wanted. read more

Solution specialist Rick John provided the best experience I have ever had Verizon store. I've never met him before today , and I'm usually pretty annoyed with cell phone stores. I walked in with very specific questions about three models of phone. He talked me through the different options looked up answers to questions that I have , and made recommendations while giving me a valued customer experience. Thank you Rick. read more

Absolutely Terrible store. Asst. Manager, dwayna? Was ridiculously disrespectful.. Refused to service me and was insulting to both me and fellow employee. Complaint filed with corporate. Corporate was disgusted. Avoid at all costs!!! read more

I apologize to Verizon for the post that I posted earlier today it was not meant for Verizon but instead , for sprint, their competitors sold by absolute wireless on Union Avenue 2145 Union Ave. Suite 105 The manager of the store Mr. Loren Edwards swindled me out of $800 for a phone that does not work the Samsung 8+ it is still locked out for the past two days be aware that he it was incompetent , rude self serving and not aware of the impact that being malicious can have on other peoples lives do not go there I repeat do not spend your money there . read more

The management was rude and not helpful at all in resolving a problem. Also, their wireless Internet service is overpriced with hidden fees and provides poor service. Expect the first month's bill to be twice what they tell you it would be. read more

Customer service was absolutely fantastic. Corey helped me and was excellent. I highly recommend this store and did not have the negative experience of a couple other posters. Corey was extremely knowledgeable and I would use this location again in a heartbeat. read more

Rude and crude. If you do not purchase the phone from them, they have no interest in being your carrier. I had purchased a specific Samsung phone model on the internet because I found a price much lower than anywhere else. But, I did want Verizon to be my carrier and I did want to do business only with a local neighborhood storefront enterprise. When I entered the Verizon store the reps were just hanging out. When one finally strolled over to me, I told him I have a new phone and I want to set it up with a Verizon package. He immediately lost interest and started asking questions like "Who did you buy it from?", "How much did you pay?" He kept looking around the room, showing me he had no interest. He finally said he could not help me and I should go to Best Buy since I bought the phone from them. I left the store vowing to never do business with them. As it turns out, this very unprofessional character actually did me a favor. My local Best Buy store treated me professionally and with respect. Not only did they spend time with me to make sure I was satisfied with my new technology, but they offered a lower price than the Verizon store was asking, for the exact same Verizon purchase. Bottom line? Best Buy did a better job for Verizon then the Verizon store does. Some serious re-training is needed with some employees in the Verizon store at 1569 Union Ave, Memphis, TN. read more