I gave three stars because it works. Sales pitch was fiber optics will be "much faster". Truth is "slower". Have only had couple of weeks. Waiting to see if bill is correct. Not happy camper. Haven't called because my experience with customer service hasn't been the best. May have to call when bill arrives. If it is not much less, as promised, will have to call read more

ATT service failed due to ATT equipment failure. It took a week for the tech to arrive. He told me a buried cable failed and ATT was not going to replace it. I would have to make other arrangments. That was only the beginning. ATT continued to bill my accounts even after I cancelled. Then, trying to get a credit for the outage/billing errors started. ATT is a bunch of CROOKS! ATT treats customers like garbage. NOT recommended. read more

(Memphis, TN Customer) I am absolutely disgusted by how these people operate. I was very forcefully pressured into getting the wireless and fiber internet services with a lot of misleading sales tactics and lies. I was with StraightTalk for years and never had issues and will be going back to them. I NOT ONCE GOT even half the speed I paid for for internet! The cell service is spotty at best! I missed 1 payment because my grandmother had brain surgery and I was out of down and they charged me multiple late fees and CONTINUED TO CHARGE ME LATE FEES EVEN AFTER I PAID MY BILL AMOUNT!!! I called several times and was left on hold for HOURS!!!! No one help or even tried! I was transffered to "MANAGEMENT" Who literally did LESS THAN THE FIRST ENTRY LEVEL AGENT!!! They operate in a compeltely unethical and scandalous manner!!! I have been trying to cancel and NO ONE WILL ANSWER!! THE APP STOP WORKING COMPLETELY!! I CANNOT GET THROUGH TO ANYONE!! IN one last ditch effort to get help I contacted the area supervisor TENESHA who was also less helpful than an entry level customer servcie agent!! They push people off refusing to help ENTRAPPING US AND FORCEFULLY KEEPING US INTO THEIR SERVICES!!! THIS IS A DISGUSTING MISUSE OF POWER!!!!!!! THEY HAVE NO REGARD FOR PEOPLE AND 0 HUMAN DECIENCY!!! THEY ARE A FRADULANT TERRIBLE COMPANY!!! DO YOURSELF A FAVOR AND STAY FAR AWAY!! read more

This company is so doubt they charge me for paying for my bill n setting up a date to pay another so all together I paid an erra 10 I wonder who's pocket thats going into n I waited almost 3 hours on the phone for a supervisor n the rep keep saying n im still with you in dead cold silence. read more

I've had an exposed manhole cover from AT& in my front yard for over 2 months now. I've had a guy come out from ATT look at it and just say...."yeah that's bad, someone will be out here to fix it." That was weeks ago. So, if you're jogging down central avenue and happen to snap your ankle on an exposed ATT fiber manhole cover, rest assured I have all of the info, tickets, calls, and AI chats documented. That should be all you need to sue the living hell out of them. Be safe out there, they clearly won't care until they have to, and they clearly don't care about my neighborhood or my neighbors safety. read more

I hate to give negative reviews, but I doubt I will ever use ATT for any service again. I canceled my Internet service on Aug 6 because my connection would simply drop between 5 or 10 minutes at random times, and because of my location, they could only provide 50 Mbit/s speed - great for 10 years ago but not today. I would call ATT about these drops and the only thing they would offer is a discount for this month's service or similar. When I decided to cancel, they tried their best to keep me - even suggesting a router upgrade - which was the first mention of the router. I have Comcast at another residence, and they proactively sent me a router for faster speeds. Anyway, they noted the cancellation request, and I moved to another service. Then I get billed today on August 15 (today)! When I called, they said I canceled in a billing cycle and that the cycle did not end until Aug 24. They did away with their prorate policy, so I am out 50$ for a service I am not using. When I originally canceled their pro-rate policy was NOT explained to me. ATT, once a proud company and an emblem of American success is now a company in decline and it shows. Sad. read more

I have had AT&T cable and internet since May 2018 and it is hands down the worst cable and internet service I have had in 20 + years. The cable consistently freezes daily and hourly on all programming. It does not make a distinction between DVR and regular programs, it all freezes. The company will advise to reset your receivers but it's only a temporary fix. The upgraded internet is still slow and intermittent. It does not exhibit the speed promised and does not allow multiple users to stream or surf at one time. I can't wait for my contract to expire... I will never use their services again! read more

I have never had such AWFUL customer service. I have had a 7 month conflict with this company over their mistake. I proved month after month that I had paid a disputed amount. I paid the bill every month with the exception of the disputed amount. Finally they turned off my services, even though I had paid the last bill in full and had not jet received the next bill. If there were any choice in this area, I would switch in a heartbeat. ( it wasn't possible to give them NO stars) read more

If I could give zero stars, I would. Uverse used to be reliable, but for the last year, we have had consistent interruptions in service. We've had technicians replace the modem 7 times (tell me that we've had that many crappy modems), patch wiring (squirrels or chipmunks chew through them... Could that be because you drop the freaking wire near the ground instead of under the roofline???), and tell us that there's a party line problem. Who has had a party line in an urban area since the 1960s? Our only choice is to go to Comcast, which also sucks. read more

I don't know how to give 0 stars or I would. The WORST customer service I've ever seen in my life. Everyone I know warned me, but I didn't listen. They stood us up 5 times they were supposed to come out. I'm not exaggerating. Every time we told them nobody showed they said they didn't have on the records that they were supposed to come. They took 2 weeks just to install the wifi and then overcharged us like crazy for it. They were impossible to deal with, rude, and altogether the worst company I've ever dealt with. Switch to Comcast or anyone else. You won't regret it. read more

Run from AT&T if you value your time and if you think honesty matters. I purchased a bundle from them about a month ago. Direct TV showed up on the day that they said and have been wonderful with any help that was needed. The other side of the package (AT&T internet) has been nothing but painful. It is over three weeks after service should have begun at my home, and there is nothing. Thankfully, I haven't cut off my other provider. I was here on the date in the middle of June when no one showed. They had mailed me a yellow and green cable. They asked if I had wireless, which I did with my Netgear box. They never asked me about a modem. I decided since the activation date had passed and they said that it would work by 8:00pm on June 16th that I would just set it up myself. I, then, noticed their failure to include their modem for their system. I also found an email that said they would stop all service if I didn't contact them in 12 days. Of course, you can't reply to that email(dead address), and they didn't note that they didn't bother to show. I called and Heinrich told me he was a technician (that is the number on the email) and he turned me over to Tim. There was so much silence with Tim that I asked him what he was doing. He said the order had not been submitted. I asked for the supervisor. She assured me that they would arrive on Saturday July 2nd and that she had given me a discounted rate for my trouble. I called on June 30th (two days later) to narrow the 12 hour window of the tech's arrival. That is when Omar told me that there was no tech was scheduled to come to my home on Saturday. I spent 1 hour 25 minutes on the phone. Omar tried to do what he could (Case #1-426-468-9679). He transferred me to one girl who he said could help. She couldn't. She switched me to another girl, but she couldn't place the order either. After 1 hour and 25 minutes, I hung up the phone. Called back two days (7/2) later and got Raquel after two transfers and much waiting. She was very nice and said she would take care of it. She saw Omar's notes. She scheduled service for Wednesday the 6th from 8-12. She said she would call back at 1:00 to help me set it up. I was on the phone with her around 45 minutes. She told me she would send me a modem, but it might not get there in time. Yes, I had to go and buy one for $109 dollars. They were suppose to send me a $100 Visa card, but of course that is no where to be found either. When I looked online Wednesday morn, they sent me another email about not being home on Tuesday. My appointment was on Wednesday. I called this morning (Wed. 7/6) and spoke with Billy who actually did send me an email at the end of the call. Amazing. You could actually respond to it, but the techs still didn't show and nothing is working, even though I was on the phone with Billy for 43 minutes this morning and he assured me they were coming today. I was on the phone with John this afternoon after waiting 15 minutes to even get someone. He told me that registration was not completed and that was why it wouldn't work. Somehow, they couldn't get that done. I was on that call around 30 minutes and told him I would have to leave at 3:00. He told me that someone would call this evening. Surprisingly, I did get a call and was on the phone another 31 minutes. The supervisor, Teo, said that there was no way to activate today (7/6). Tech should have come. He left several times to see why he didn't come. He said at first that tech didn't have available time and then said that he just didn't show up for some reason. I would have to wait until tomorrow (7/7) to have a tech show up. I will believe it when I hear a knock at the door. We will see what tomorrow holds. AT&T has had lousy customer service and cannot even get a new customer connected. One call center has no idea what another call center is doing - total chaos and a waste of time. read more