On Feb 19, 2026, I visited the Xfinity Store by Comcast (Poplar & Humes, Memphis, TN) because I…read morewasn't receiving OTP codes or text messages. Amanda provided exceptional customer service--professional, patient, empathetic, and truly committed to helping me. She worked through account access issues, caught and canceled an unexpected SIM shipment, and tried to activate a new SIM in-store. Even when chat support wasn't helpful, she kept advocating and troubleshooting until my OTP messages started working again. Amanda deserves recognition--10/10. Opportunity for improvement: a calmer, less rushed leadership presence would make the experience feel even more supportive during complex issues.

We've had unlimited internet for many years with Xfinity; now the quality of our services has…read moredeclined. The last 3-4 days no service or on and off again. Both my husband and I have home businesses, this effects our incomes. Xfinity gives us a dry reply on "we will notify you when service is restored" This reply is UNACCEPTABLE" And is Xfinity going to reimburse us for our loss of income or even credits for days without use?

Company quoted a job that we agreed on, only to not be able to complete the job after months of…read morewaiting. The quote required construction, and we talked to them about what ATT and other telecom services said would need to be done. We were referred to Worldspice, because we wanted a local company with the same capabilities. They came back with an updated quote that was thousands of dollars more than the original bid. At the time of the contract signing, we migrated our IT services (e-mail and hosting) to them. They did not come out to our site to assist with migration, and instead only did phone walkthrough, which took 3 days due to issues with the migration that could have been better completed had they handled it on site and not on the phone with the accounting department. As a logistics company, every second of no e-mail means money lost and customers not being able to reach us. Our staff was friendly, and due to the change in cost, we canceled our contract and began migrating to a different company. The IT team was even less helpful here, and provided the wrong information that later knocked out e-mail offline again. When we called them, they were extremely rude and told us that we are no longer their customer and can't do things for free. However, this was an error on their end that needed to be repaired.

Our law firm used Worldspice for internet for 12 years and their VOIP for 4 years, and during all…read morethat time, we had only the best service with the best technicians and best customer service of any company that we had done business with. No interruptions, 24/7 customer service, and on the weekends if something didn't look right, they would call me and ask if everything was ok. Who can beat that?

I have nothing but praise for the store at 4563 Poplar, Ste 101, and its manager, Sarah…read more I needed a new phone, but didn't want to trade in my old one. I wanted to see if they offered a senior discount, but I wasn't looking forward to the process, as I'm not tech saavy, and have had terrible luck in the past with customer service. That's when I met Sarah. She found discounts every step of the way. I paid $267.94 for a Deep Blue iPhone 17 (1 terabyte), screen protector, and clear case (itself on sale). Verizon financed $1610. I needed to save a fortune, and I did! Sarah made it all possible. I highly recommend this store.

Mario was wonderful! I quickly got excellent service, and he fixed my phone issues. He was pleasant…read moreto be with, too.

I have been trying to cancel service for almost a month they will not call me back. It's a 20 to 30…read moreminute wait and then when you finally get them on the phone and tell them you want to cancel they put you on hold and never come back. I've called several times including today and I have filed a Better Business Bureau complaint and a Better Business Bureau review everywhere I can leave a review. I am leaving a bad review until they call me and cancel this. Otherwise they're taking money out of my account every month and I can't stop them. It's like a cult.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

This place is so bad it makes me miss my landline and long for the days of rotary phones…read more Seriously, their choices for phone cases are slim and none. This place needs an overhaul in the worst way. I think there's a major problem when you're a corporate store and customers have to wait over an hour to have their data transferred because you have "poor Wi-Fi connections." Can you hear me now?

i would give DirecTv zero stars if I could. It's super expensive, customer support is terrible, I…read morecan literally NEVER log in to my account to pay my bill - no idea why. Keep resetting passoerd, etc., but can never log in and CS can't seem to help. I'm going to see what my other options are and get away from DirecTv after more than 25 years, I'm so done!

We have researched all the television and internet service providers available in our area. Direct…read moreTV was not an option for us. Every time we go into Costco one of the Direct TV agents approaches us and we politely refuse their offer. However, I want to acknowledge Corey Beale, II. Even though we refused the Direct TV offer, he saw us looking at televisions and offered some very valuable product knowledge picture quality and equipment needs of Direct TV and their competitors. If you have questions about Direct TV, Smart Televisions, etc... head to the Costco in Cordova and ask for Corey!

If I could leave negative stars I would. We got Xfinity solely for internet and they went behind…read moreour back to set us up with phone service as well, and now they're saying they won't give us a full refund. We already had a phone carrier, the same one that we've had for 15 years why would we need a second?! They're slimy sales people only do business if you want to pay extra for services you don't want or need. Absolute trash.

We have Cable and Internet service with Xfinity, and they have both been very good. However, we…read moreadded some Ring security equipment and needed to upgrade our Router. So we had to return the rented Xfinity Modem/Router. Visited this Xfinity store and was helped by Arece Steucy (Sales Consultant). He was courteous, professional, and promptly handled the Modem return. Then he did a superb job of consultative selling by asking about our cellphone service and sharing we could possibly save $42 over our current AT&T service. KUDOS to Arece and the Verizon/Xfinity training programs; as a former Nike director of sales development and customer management, I was IMPRESSED!!!

Comcast xfinity is high as a giraffe's ass! They use Verizon towers and service, and have the nerve…read moreto say they have wired connects that make them more stable. That's a load of crap in todays Tech sector. Verizon has antenna's all over in the majority of the urban areas in the country. So do ATT and TMobile. If you are into wasting money, go with Xfinity comcast. They will also throttle down your mobile service as well. Wireless providers use to have issues with their connections, but not as of 2026, those issues no longer exist. Oh and you don't need a Gig to play games and stream movies guys. 200mbs to 500gbps is well enough to do what you want with out any bottle necks, even in high traffic times. I'm an AI engineer and trust me, many of these companies like Xfinity are getting over.

We received our February 2021 Xfinity bill and we were FLABBERGASTED!!!…read moreHow can Xfinity justify a 30% increase in their X1 Starter Bundle? We are definitely looking for an alternative cable/internet provider.

so fiber optics for Internet on Brightspeed stops right next-door for $50 a month. My crappy…read moreInternet was $50 a month and I barely got anything throughout the day. I called them. They apologized that it stopped next-door and offered me $30 a month to stay with them, I agreed. turns out this whole time they've been charging me $50 a month telling me they never said that. I told them to go back to the phone call recording because everything is recorded and then you tell me that you didn't say that needless to say they are not gonna budge crappy Internet for overpriced!! they have the nerve to tell me the conversation never happened.

I got fed up with the dismal customer service and increasing prices at my last phone carrier and…read morewas ready for a change- I had previous experience with Team Mobile with a budget friendly no data plan for my kids phones the last few years so I decided it was time to move my line over too! So I went into the local store here in Memphis - a very welcoming space - and was welcomed in by Cheston. Cheston was awesome to work with - super knowledgeable, efficient and patient- We got a three line deal and upgraded our phones - all done pretty quickly overall. He was kind and articulate - My teen and I felt very well taken care of. Great music playing at an comfortable sound level as well - so I was able to enjoy some tunes while waiting for phone data info to transfer :) I'd definitely recommend coming here!