If I could give a negative star rating I would. Stopped by the store and the workers were…read moreunhelpful. In my opinion, Xfinity/Comcast should be AVOIDED AT ALL COSTS. As described below, CONcast engaged in what I believe to be deceptive sales practices to gain rights to a tremendous amount of personal data. I was a diamond level customer with over ten years with CONcast. Prior to the August 22 storm, my service was stable and my modem/router functioning properly. Service went out during the storm. CONcast kept trying to tell me service was restored when it wasn't. Finally got a tech out Saturday, Sept 5, who acknowledged damage to the line. CONcast then claimed service restored, but for some reason my modem wouldn't 't connect. Spent more than an hour on-line chat in an attempt to resolve. Told me my model was "end of life" (no, it's less than 6 months old and is DOCSIS 3.0) and would no longer work with the service I had. Found this strange since it worked fine before the storm and I had not requested any changes to my service. TWICE when they were going to schedule a tech to replace the modem, the chat abruptly ended. On the second chat, the CONcast "bot" suggested I get a service upgrade and that would allow my modem to work again. I actually read the privacy policy I would have had to agree to for the "upgrade" and was blown away by how much personal data they were claiming right to take off of any device connected. The "bot" claimed the data would only be taken if I signed up for Peacock, but the privacy policy stated outherwise. When questioned about this, the "bot" dodged answering but I kept pointing out the dodge and repeating the question until the "bot" acknowledged that the privacy policy would allow my data to be taken even without signing up for Peacock. When I declined and asked for the modem replacement, the chat abruptly disconnected. I saved the chat and and am going to turn it over to the TN AG for possible deceptive sales practices based on some clearly false statements by the "bot." Today I finally got a human (I think, maybe AI) on the line and multiple times told her that I wanted to CANCEL my service. Even after clearly telling her this at least three times, she STILL tried to sell me on a new modem, very disrespectful.

On Feb 19, 2026, I visited the Xfinity Store by Comcast (Poplar & Humes, Memphis, TN) because I…read morewasn't receiving OTP codes or text messages. Amanda provided exceptional customer service--professional, patient, empathetic, and truly committed to helping me. She worked through account access issues, caught and canceled an unexpected SIM shipment, and tried to activate a new SIM in-store. Even when chat support wasn't helpful, she kept advocating and troubleshooting until my OTP messages started working again. Amanda deserves recognition--10/10. Opportunity for improvement: a calmer, less rushed leadership presence would make the experience feel even more supportive during complex issues.

LIVE HUMAN support available 24/7 on the rare occasion I've needed assistance with my work…read moreinternet/phones/email. OUTSTANDING responsiveness, even provided proof that an email was sent and received by another attorney who tried to claim it had not been sent. Highly recommend.

Company quoted a job that we agreed on, only to not be able to complete the job after months of…read morewaiting. The quote required construction, and we talked to them about what ATT and other telecom services said would need to be done. We were referred to Worldspice, because we wanted a local company with the same capabilities. They came back with an updated quote that was thousands of dollars more than the original bid. At the time of the contract signing, we migrated our IT services (e-mail and hosting) to them. They did not come out to our site to assist with migration, and instead only did phone walkthrough, which took 3 days due to issues with the migration that could have been better completed had they handled it on site and not on the phone with the accounting department. As a logistics company, every second of no e-mail means money lost and customers not being able to reach us. Our staff was friendly, and due to the change in cost, we canceled our contract and began migrating to a different company. The IT team was even less helpful here, and provided the wrong information that later knocked out e-mail offline again. When we called them, they were extremely rude and told us that we are no longer their customer and can't do things for free. However, this was an error on their end that needed to be repaired.

I have nothing but praise for the store at 4563 Poplar, Ste 101, and its manager, Sarah…read more I needed a new phone, but didn't want to trade in my old one. I wanted to see if they offered a senior discount, but I wasn't looking forward to the process, as I'm not tech saavy, and have had terrible luck in the past with customer service. That's when I met Sarah. She found discounts every step of the way. I paid $267.94 for a Deep Blue iPhone 17 (1 terabyte), screen protector, and clear case (itself on sale). Verizon financed $1610. I needed to save a fortune, and I did! Sarah made it all possible. I highly recommend this store.

Mario was wonderful! I quickly got excellent service, and he fixed my phone issues. He was pleasant…read moreto be with, too.

I have been trying to cancel service for almost a month they will not call me back. It's a 20 to 30…read moreminute wait and then when you finally get them on the phone and tell them you want to cancel they put you on hold and never come back. I've called several times including today and I have filed a Better Business Bureau complaint and a Better Business Bureau review everywhere I can leave a review. I am leaving a bad review until they call me and cancel this. Otherwise they're taking money out of my account every month and I can't stop them. It's like a cult.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

i would give DirecTv zero stars if I could. It's super expensive, customer support is terrible, I…read morecan literally NEVER log in to my account to pay my bill - no idea why. Keep resetting passoerd, etc., but can never log in and CS can't seem to help. I'm going to see what my other options are and get away from DirecTv after more than 25 years, I'm so done!

We have researched all the television and internet service providers available in our area. Direct…read moreTV was not an option for us. Every time we go into Costco one of the Direct TV agents approaches us and we politely refuse their offer. However, I want to acknowledge Corey Beale, II. Even though we refused the Direct TV offer, he saw us looking at televisions and offered some very valuable product knowledge picture quality and equipment needs of Direct TV and their competitors. If you have questions about Direct TV, Smart Televisions, etc... head to the Costco in Cordova and ask for Corey!

Became an Xfinity customer the later part of 2025. Have gone into the store twice to buy mesh wifi…read moreextenders. Which are EXCELLENT units for providing high speed WiFi coverage throughout the house! Now to address the LOUSY customer service. I thought I was going to a broadband service company. WRONG‼‼ Xfinity has made the decision that all they want is to be is a wireless phone re-seller company. The store was loaded with wireless customers who are being suckered into an unbelievable 1st year deal For wireless service (Verizon). After that 1st year, these folks are going to get a ROYAL SCREWING when the REAL pricing begins I waited almost 2 hours for a 5 minute purchase. The few broadband customers were as unhappy as I was. Some of them got fed up and left. Xfinity is going to have to DECIDE whether IT wants to be a broadband provider OR nothing more than a Verizon re-seller

If I could leave negative stars I would. We got Xfinity solely for internet and they went behind…read moreour back to set us up with phone service as well, and now they're saying they won't give us a full refund. We already had a phone carrier, the same one that we've had for 15 years why would we need a second?! They're slimy sales people only do business if you want to pay extra for services you don't want or need. Absolute trash.

I have experienced a problem with Comcast that may be systemic. Due to a bill exceeding $240, I…read moredecided to cut back. One of my cutbacks involved removing one of my digital boxes, and replacing it with a converter box that only costs $3 per month. I took it to the service center to swap the two boxes, and found that the converter box doesn't work. I took it back, they gave me another one, and it doesn't work. I took it back a third time, and asked them to check it to make sure it works before giving it to me. They told me they could not test it, and gave me a third box. They are obviously recycling bad boxes, I guess hoping that their poor victim will give up or do the testing for them. Comcast is a monopoly, and it has all the bad traits of the US post office when it comes to service. Since one digital box gets you access to Infinity, I've decided to have one digital box with a DVR, and subscribe only to the digital starter package. I use the wireless router to access Netflix and Infinity to order movies or TV shows that I actually want to see.

They are terrible. They ran lines in my neighborhood almost a year ago and the cable is still…read morerunning above ground across my yard and driveway even though I have put in 2 request to please bury the line. You cannot get anyone on the phone to respond! I am cancelling them and going with a provider who has buried lines. Getting someone on the phone with Xfinity takes an act of God.

I got fed up with the dismal customer service and increasing prices at my last phone carrier and…read morewas ready for a change- I had previous experience with Team Mobile with a budget friendly no data plan for my kids phones the last few years so I decided it was time to move my line over too! So I went into the local store here in Memphis - a very welcoming space - and was welcomed in by Cheston. Cheston was awesome to work with - super knowledgeable, efficient and patient- We got a three line deal and upgraded our phones - all done pretty quickly overall. He was kind and articulate - My teen and I felt very well taken care of. Great music playing at an comfortable sound level as well - so I was able to enjoy some tunes while waiting for phone data info to transfer :) I'd definitely recommend coming here!

so fiber optics for Internet on Brightspeed stops right next-door for $50 a month. My crappy…read moreInternet was $50 a month and I barely got anything throughout the day. I called them. They apologized that it stopped next-door and offered me $30 a month to stay with them, I agreed. turns out this whole time they've been charging me $50 a month telling me they never said that. I told them to go back to the phone call recording because everything is recorded and then you tell me that you didn't say that needless to say they are not gonna budge crappy Internet for overpriced!! they have the nerve to tell me the conversation never happened.