I have been trying to cancel service for almost a month they will not call me back. It's a 20 to 30 minute wait and then when you finally get them on the phone and tell them you want to cancel they put you on hold and never come back. I've called several times including today and I have filed a Better Business Bureau complaint and a Better Business Bureau review everywhere I can leave a review. I am leaving a bad review until they call me and cancel this. Otherwise they're taking money out of my account every month and I can't stop them. It's like a cult. read more

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my bill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans. read more

THIS COMPANY IS THE WORST BEWARE DO NOT USE. We paid an extra $10 a month for dish insurance. Our receiver went out on Monday, 7/16 (after having it for less than a year). I called for service and they said would have a technician out in the morning. I took the day off and no one showed up in the morning. Called again and they said the technician is probably running late. No one showed up that day. Next day received the same run around as the first day. Apologizing profusely and telling us what we want to hear and then doing NOTHING. It is now Friday and still no technician has arrived to fix the equipment. I called to cancel service and now the company is telling me, they need to make it right, however they won't have anyone out till next week. If we do cancel the service, they will charge us over $400 in fees. I am wondering what DISH thinks making this right would entail. They have already wronged us 4 times and are charging us. I have used many cable companies in the past and have had some issues with all them, however nothing like this. I have never received such horrible service and have felt more taken advantage of and ripped off. BEWARE!!!!!!!!! read more