Became an Xfinity customer the later part of 2025. Have gone into the store twice to buy mesh wifi…read moreextenders. Which are EXCELLENT units for providing high speed WiFi coverage throughout the house! Now to address the LOUSY customer service. I thought I was going to a broadband service company. WRONG‼‼ Xfinity has made the decision that all they want is to be is a wireless phone re-seller company. The store was loaded with wireless customers who are being suckered into an unbelievable 1st year deal For wireless service (Verizon). After that 1st year, these folks are going to get a ROYAL SCREWING when the REAL pricing begins I waited almost 2 hours for a 5 minute purchase. The few broadband customers were as unhappy as I was. Some of them got fed up and left. Xfinity is going to have to DECIDE whether IT wants to be a broadband provider OR nothing more than a Verizon re-seller

If I could leave negative stars I would. We got Xfinity solely for internet and they went behind…read moreour back to set us up with phone service as well, and now they're saying they won't give us a full refund. We already had a phone carrier, the same one that we've had for 15 years why would we need a second?! They're slimy sales people only do business if you want to pay extra for services you don't want or need. Absolute trash.

LIVE HUMAN support available 24/7 on the rare occasion I've needed assistance with my work…read moreinternet/phones/email. OUTSTANDING responsiveness, even provided proof that an email was sent and received by another attorney who tried to claim it had not been sent. Highly recommend.

Company quoted a job that we agreed on, only to not be able to complete the job after months of…read morewaiting. The quote required construction, and we talked to them about what ATT and other telecom services said would need to be done. We were referred to Worldspice, because we wanted a local company with the same capabilities. They came back with an updated quote that was thousands of dollars more than the original bid. At the time of the contract signing, we migrated our IT services (e-mail and hosting) to them. They did not come out to our site to assist with migration, and instead only did phone walkthrough, which took 3 days due to issues with the migration that could have been better completed had they handled it on site and not on the phone with the accounting department. As a logistics company, every second of no e-mail means money lost and customers not being able to reach us. Our staff was friendly, and due to the change in cost, we canceled our contract and began migrating to a different company. The IT team was even less helpful here, and provided the wrong information that later knocked out e-mail offline again. When we called them, they were extremely rude and told us that we are no longer their customer and can't do things for free. However, this was an error on their end that needed to be repaired.

all Wi-Fi companies can lie and say they have the best customer service. ALL OF THEM DO IT!! But…read morethe people in the office at premier fiber in millington have no reason to lie about their customer service. no matter what my issue is they come right out and fix it. And if they can't make it that day,I can go by office and they give me the stuff to fix myself AND go step by step showing me what to do. Thank god it's never been anything technical,I went to Memphis city schools,I wouldn't know where to start lol..Anyway,Amanda.Chris and the rest of the crew are the best. They truly do have a customer for life. the rest of the Wi-Fi companies don't stand a chance in that department

The reps all were nothing short of exceptional! All were prompt, kind, and very knowledgeable.read more

My daughter & I needed new phones since ours was so outdated. Someone passed a business card to me…read morewith the name Channing Landes on it & we have been communicating for about a week. He came in on his day off to assist me with my purchases. Not only did I get two new phones, I got screen protectors & cases along with trade-in value for my old phones. Very good customer service.

Switched from Sprint/T-Mobile and the experience went flawlessly. Kat and everyone else up at the…read morestore was amazing and would recommend for anyone to go to this store. Best experience I've ever had.

Customer service stinks. I've tried to get money back for last six weeks. They're still charging…read moremy credit card for a service I can't or haven't used the whole time.

In mid-December 2025 I contacted AT&T Business Solutions and spoke with a Business Solutions…read moreSpecialist, James Ebeling. Given my location, Bartlett, TN he recommended AT&T Air Internet Air for Business as AT&T did not have fiber. (C Spire has fantastic fiber) He indicated I would have "Speeds of up to 300 MPS, fast, reliable, and secure internet connectivity w/ best-effort speeds. No overage charges for data, seamless self-setup; just plug and play - only a power outlet is required and powered by the reliable AT&T cellular network. My experience in the first 30 days was great as it was Christmas/New Year's, and business was slow due to holiday. Once business ramped up, mid-January I quickly discovered that the service was highly variable, fast than slow, equipment would disconnect, and I never had enough bandwidth for ZOOM calls. Whole days would pass when I was the only person who could access the internet. I wrote Mr. Ebeling and AT&T Customer Service numerous over three-month period. I went to the AT&T Store and was told to hard-wire my laptop to the 5G Gateway. (Did that) Mr. Ebeling responded by saying that AT&T IT had blocked my messages and he had no opinion as he was in sales. Bottom line. I recently moved to C Spire. Amazing speed and FANTASTIC Customer Service. HOWEVER, AT&T is charging me over $250 for the gateway as I did not remain with them long enough to pay for the equipment. I have documented complaints (emails) to AT&T and their stance is "So Sad, To Bad". If you have any small business larger than a lemon aid stand, DO NOT UNDER ANY CIRCUMSTANCES use AT&T Air for Business. One positive, the AT&T Air gateway System is quick to set up and would be perfect for casual use if you are retired or live by yourself.

att on pinnacle parkway in Covington is the worst service we have ever dealt with. The sales clerk…read morelied and added things that we did not want and the manager backed her up. I wouldn't give them no stars at all. Make sure you know what you are getting if you go to this store. I wouldn't even give them one but it didn't have a 0. Jayden was the sales clerks name

Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.