Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.

I have experienced a problem with Comcast that may be systemic. Due to a bill exceeding $240, I…read moredecided to cut back. One of my cutbacks involved removing one of my digital boxes, and replacing it with a converter box that only costs $3 per month. I took it to the service center to swap the two boxes, and found that the converter box doesn't work. I took it back, they gave me another one, and it doesn't work. I took it back a third time, and asked them to check it to make sure it works before giving it to me. They told me they could not test it, and gave me a third box. They are obviously recycling bad boxes, I guess hoping that their poor victim will give up or do the testing for them. Comcast is a monopoly, and it has all the bad traits of the US post office when it comes to service. Since one digital box gets you access to Infinity, I've decided to have one digital box with a DVR, and subscribe only to the digital starter package. I use the wireless router to access Netflix and Infinity to order movies or TV shows that I actually want to see.

They are terrible. They ran lines in my neighborhood almost a year ago and the cable is still…read morerunning above ground across my yard and driveway even though I have put in 2 request to please bury the line. You cannot get anyone on the phone to respond! I am cancelling them and going with a provider who has buried lines. Getting someone on the phone with Xfinity takes an act of God.

Xfinity is not my favorite place to go because it's always busy and usually there's a long wait. I…read morewalked in, was greeted and kindly invited to wait as I expected I would. The place was busy but not packed so my wait wasn't long. I needed to return an item and she assisted me in doing so and I was on my way in record time. Based on my experience, I would recommend this location. Very pleasant people.

Well, these people were about as useful as Anne Frank's drum set. Nothing instills confidence like…read morewalking into this store and seeing everyone sitting on their ass. Add a handheld iPad and you get customer service with about as much urgency as putting on sunscreen at the North Pole. You're screwed after having to negotiate their mobile app for help and then speaking to some third world idiot on the phone. I walked out of this store with nothing remedied. Nobody here gives two f*cks about the customer. As I write this review, I'm currently at my local Direct TV store changing my service. Sure do miss the days of Cablevision.

Hoodwinked! I have…read morean account with another internet provider but received information from Xfinity that GIGABIT SPEED 100MB is now available in my area! It would be nice to have more bandwidth, so I researched online for a few days and decided to make the switch to Xfinity (100MB + Preferred 200+TV). I prefer to speak face-to-face so I canceled my virtual cart and headed to the store on Poplar/Highland. GOOD: + Clean Store; Like-new appearance; Good presentation inside + Social Distance -limited customers inside, face coverings, plexiglass partitions, enforced 6' separation in the line outside of the store, etc. + Friendly Workers +Knowledgeable Staff +Products -like 100MB Internet Speed NOT GOOD: -Their SALES TECHNIQUE was very "shady" and made me feel like they couldn't be trusted. (1) Three of their employees helped helped me (together). Why? Was 1 or 2 of them training? Being evaluated? At times it felt like they wanted to intimidate me to choose an option. I knew exactly what I wanted when I arrived there. (2) Trust. In his presentation, there was a very quick mention that since I am the first on my street to get Xfinity, I would have to pay an additional $80.00. WAIT! WHAT? I received notice that this was available to me now? So I asked him to explain and if he would ask about waiving the connection fee. He agreed and so we continued. But he never did and appeared to have no intention of really doing so. They ran a credit check, set up an account, etc. I was in the final stages of the sale & I kept asking him if he was going to ask a manager about the fee. His last statement was that he would see about it later, after the sale, so I felt I had to leave. Why would he lie about this to get the sale? I likely would have agreed. Why would the other 2 associates not do or say otherwise? This behavior would lead me to believe this is the common practice with Xfinity. (3) During my time there he would keep going back to asking me questions about the kind of shows that I watch. I already told him when we first introduced ourselves. I already knew what package I wanted (Preferred 200+). Was he trying to get me to purchase addition channels? Was he trying to build report by small-talk? Was he trying to change the subject and have me forget the request to waive the $80 fee? I don't know, but it was wasting our time. Also: Expect the typical Nickle & Dime fees (like most ISPs) TV fees, DVR fee, Modem/Router rental, etc. I am interested in their product, but I'm very disappointed in their team.

If I could give a negative star rating I would. Stopped by the store and the workers were…read moreunhelpful. In my opinion, Xfinity/Comcast should be AVOIDED AT ALL COSTS. As described below, CONcast engaged in what I believe to be deceptive sales practices to gain rights to a tremendous amount of personal data. I was a diamond level customer with over ten years with CONcast. Prior to the August 22 storm, my service was stable and my modem/router functioning properly. Service went out during the storm. CONcast kept trying to tell me service was restored when it wasn't. Finally got a tech out Saturday, Sept 5, who acknowledged damage to the line. CONcast then claimed service restored, but for some reason my modem wouldn't 't connect. Spent more than an hour on-line chat in an attempt to resolve. Told me my model was "end of life" (no, it's less than 6 months old and is DOCSIS 3.0) and would no longer work with the service I had. Found this strange since it worked fine before the storm and I had not requested any changes to my service. TWICE when they were going to schedule a tech to replace the modem, the chat abruptly ended. On the second chat, the CONcast "bot" suggested I get a service upgrade and that would allow my modem to work again. I actually read the privacy policy I would have had to agree to for the "upgrade" and was blown away by how much personal data they were claiming right to take off of any device connected. The "bot" claimed the data would only be taken if I signed up for Peacock, but the privacy policy stated outherwise. When questioned about this, the "bot" dodged answering but I kept pointing out the dodge and repeating the question until the "bot" acknowledged that the privacy policy would allow my data to be taken even without signing up for Peacock. When I declined and asked for the modem replacement, the chat abruptly disconnected. I saved the chat and and am going to turn it over to the TN AG for possible deceptive sales practices based on some clearly false statements by the "bot." Today I finally got a human (I think, maybe AI) on the line and multiple times told her that I wanted to CANCEL my service. Even after clearly telling her this at least three times, she STILL tried to sell me on a new modem, very disrespectful.

Became an Xfinity customer the later part of 2025. Have gone into the store twice to buy mesh wifi…read moreextenders. Which are EXCELLENT units for providing high speed WiFi coverage throughout the house! Now to address the LOUSY customer service. I thought I was going to a broadband service company. WRONG‼‼ Xfinity has made the decision that all they want is to be is a wireless phone re-seller company. The store was loaded with wireless customers who are being suckered into an unbelievable 1st year deal For wireless service (Verizon). After that 1st year, these folks are going to get a ROYAL SCREWING when the REAL pricing begins I waited almost 2 hours for a 5 minute purchase. The few broadband customers were as unhappy as I was. Some of them got fed up and left. Xfinity is going to have to DECIDE whether IT wants to be a broadband provider OR nothing more than a Verizon re-seller

If I could leave negative stars I would. We got Xfinity solely for internet and they went behind…read moreour back to set us up with phone service as well, and now they're saying they won't give us a full refund. We already had a phone carrier, the same one that we've had for 15 years why would we need a second?! They're slimy sales people only do business if you want to pay extra for services you don't want or need. Absolute trash.

Service sucks, wifi installation and troubleshooting sucks, no guaranteed coverage, spotty serviceread more

Horrible customer service and horrible service. My home was broken into even though I had their…read morealarm system. I wish I could give no stars.

all Wi-Fi companies can lie and say they have the best customer service. ALL OF THEM DO IT!! But…read morethe people in the office at premier fiber in millington have no reason to lie about their customer service. no matter what my issue is they come right out and fix it. And if they can't make it that day,I can go by office and they give me the stuff to fix myself AND go step by step showing me what to do. Thank god it's never been anything technical,I went to Memphis city schools,I wouldn't know where to start lol..Anyway,Amanda.Chris and the rest of the crew are the best. They truly do have a customer for life. the rest of the Wi-Fi companies don't stand a chance in that department

In mid-December 2025 I contacted AT&T Business Solutions and spoke with a Business Solutions…read moreSpecialist, James Ebeling. Given my location, Bartlett, TN he recommended AT&T Air Internet Air for Business as AT&T did not have fiber. (C Spire has fantastic fiber) He indicated I would have "Speeds of up to 300 MPS, fast, reliable, and secure internet connectivity w/ best-effort speeds. No overage charges for data, seamless self-setup; just plug and play - only a power outlet is required and powered by the reliable AT&T cellular network. My experience in the first 30 days was great as it was Christmas/New Year's, and business was slow due to holiday. Once business ramped up, mid-January I quickly discovered that the service was highly variable, fast than slow, equipment would disconnect, and I never had enough bandwidth for ZOOM calls. Whole days would pass when I was the only person who could access the internet. I wrote Mr. Ebeling and AT&T Customer Service numerous over three-month period. I went to the AT&T Store and was told to hard-wire my laptop to the 5G Gateway. (Did that) Mr. Ebeling responded by saying that AT&T IT had blocked my messages and he had no opinion as he was in sales. Bottom line. I recently moved to C Spire. Amazing speed and FANTASTIC Customer Service. HOWEVER, AT&T is charging me over $250 for the gateway as I did not remain with them long enough to pay for the equipment. I have documented complaints (emails) to AT&T and their stance is "So Sad, To Bad". If you have any small business larger than a lemon aid stand, DO NOT UNDER ANY CIRCUMSTANCES use AT&T Air for Business. One positive, the AT&T Air gateway System is quick to set up and would be perfect for casual use if you are retired or live by yourself.

att on pinnacle parkway in Covington is the worst service we have ever dealt with. The sales clerk…read morelied and added things that we did not want and the manager backed her up. I wouldn't give them no stars at all. Make sure you know what you are getting if you go to this store. I wouldn't even give them one but it didn't have a 0. Jayden was the sales clerks name