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    Xfinity Store by Comcast

    1.6 (19 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Xfinity Store by Comcast

    Internet service providers

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Television service providers

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    Social Distanced Line Outside
    Loren R.

    Hoodwinked! I have an account with another internet provider but received information from Xfinity that GIGABIT SPEED 100MB is now available in my area! It would be nice to have more bandwidth, so I researched online for a few days and decided to make the switch to Xfinity (100MB + Preferred 200+TV). I prefer to speak face-to-face so I canceled my virtual cart and headed to the store on Poplar/Highland. GOOD: + Clean Store; Like-new appearance; Good presentation inside + Social Distance -limited customers inside, face coverings, plexiglass partitions, enforced 6' separation in the line outside of the store, etc. + Friendly Workers +Knowledgeable Staff +Products -like 100MB Internet Speed NOT GOOD: -Their SALES TECHNIQUE was very "shady" and made me feel like they couldn't be trusted. (1) Three of their employees helped helped me (together). Why? Was 1 or 2 of them training? Being evaluated? At times it felt like they wanted to intimidate me to choose an option. I knew exactly what I wanted when I arrived there. (2) Trust. In his presentation, there was a very quick mention that since I am the first on my street to get Xfinity, I would have to pay an additional $80.00. WAIT! WHAT? I received notice that this was available to me now? So I asked him to explain and if he would ask about waiving the connection fee. He agreed and so we continued. But he never did and appeared to have no intention of really doing so. They ran a credit check, set up an account, etc. I was in the final stages of the sale & I kept asking him if he was going to ask a manager about the fee. His last statement was that he would see about it later, after the sale, so I felt I had to leave. Why would he lie about this to get the sale? I likely would have agreed. Why would the other 2 associates not do or say otherwise? This behavior would lead me to believe this is the common practice with Xfinity. (3) During my time there he would keep going back to asking me questions about the kind of shows that I watch. I already told him when we first introduced ourselves. I already knew what package I wanted (Preferred 200+). Was he trying to get me to purchase addition channels? Was he trying to build report by small-talk? Was he trying to change the subject and have me forget the request to waive the $80 fee? I don't know, but it was wasting our time. Also: Expect the typical Nickle & Dime fees (like most ISPs) TV fees, DVR fee, Modem/Router rental, etc. I am interested in their product, but I'm very disappointed in their team.

    OMG. The system is so much smoother. You check in when you walk in and each rep has a desk number. Took five minutes to get help!

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    3 months ago

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    3 years ago

    Xfinity will charge you for service you do not have. You have to keep track of their billing system.

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    Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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