i would give DirecTv zero stars if I could. It's super expensive, customer support is terrible, I can literally NEVER log in to my account to pay my bill - no idea why. Keep resetting passoerd, etc., but can never log in and CS can't seem to help. I'm going to see what my other options are and get away from DirecTv after more than 25 years, I'm so done! read more

We have researched all the television and internet service providers available in our area. Direct TV was not an option for us. Every time we go into Costco one of the Direct TV agents approaches us and we politely refuse their offer. However, I want to acknowledge Corey Beale, II. Even though we refused the Direct TV offer, he saw us looking at televisions and offered some very valuable product knowledge picture quality and equipment needs of Direct TV and their competitors. If you have questions about Direct TV, Smart Televisions, etc... head to the Costco in Cordova and ask for Corey! read more

Horrible horrible horrible. We first started off by having internet services with at&t which we would pay 70$ then we decided we wanted to add direct tv to it worst mistake of my life. We only had it for a month and our bill comes out to 680$ your kidding. I called to see what we were being charged and they couldnt even explain it to us they just said alot of bs. And then i tried to pay my internet service whivh we were told direct tv and internet would be on separate accounts. They told us we couldnt pay our internet without paying the 680$. So i called and asked if they could separate the accounts and we would cancel the tv service which they did seperate the accounts but they kept the 680$ on wifi bill and put what i was supposed to pay for internet on the direct tv bill. Asin still forcing me pay the 600$. The people i talked to gave me the run around and just kept conecting me to other ppl i will no longer be doing business with yall. read more

DIRECTV - Television Service Providers Near Me

We're currently very happy with our service, this review is for the installation, which was, unfortunately, kind of a situation. And, perhaps I'm wrong here, but it took a good ten hours for our Direct TV service to be installed. The man worked at a very leisurely, and I mean leisurely pace, when installing, and I had to take a full day off of work to be there the entire time. Ten full hours. Other than that mess, we enjoy the service and rarely have complaints, although, when it rains, even a little bit, you tend to get some static on the screen. read more

I wish I could give AT&T and Direct TV ZERO STARS!!! I am completely DISGUSTED WITH THEIR LACK OF CUSTOMER SERVICE ASSISTANCE for cancelling service. I am scheduled for installation next week and can not get an actual person that KNOWS or has access to do it. Don't worry I WILL NOT EVER get ANY future services with either AT&T or DIRECT!!! They keep disconnecting the line every time I call. I have called three times and have been transferred and spoken to 8 yes EIGHT different people. YOUR SERVICE EFFING SUCKS!!! SCREW you DIRECT TV and AT&T. read more

I have had so many billing issues I can't begin to list them all. I have been billed for two years for equipment I don't have and they keep telling me the charges will be removed (i've call numerous times and half the time they say they do not even see a note from where I called before). We had a billing issue two years ago when we signed up with no install fee and then they sent us a $720 bill for the install. They would not reimburse it or remove it from my bill. Now they are saying I have equipment I never had and they are saying I will be billed for it even if I cancel my service since I will not be able to return the others (again I do not and never have had the equipment in my possession). Their billing is a total scam. My father ran into a similar issue. This should be illegal. read more

If at all possible avoid AT&T direct TV. They have the absolute worst customer service I have ever encountered. They are rude and Do not tell the truth. They doubled up on our bill and when we called them they got it down , but the next month was even higher. When we called again we were told they couldn't do anything but give us a 5.00 credit, and what the person last time set up, they told us To bad so sad basically. Please be very cautious of this business. read more

Once more, Direct TV is allowing us only to view pay for view channels and the liberal news channels. We can't get local channels, FOX or OAN. We are so sick of Direct TV. We had decided to give this business another chance, since it is a good bit of trouble to change, but this is too much. read more

The service at Direct TV really sucks. That is the nicest way for me to put it. They lied to me to get me to switch from AT&T by telling me I could get the Arizona Coyotes games on Direct TV. Turned out, no matter which package I order, to include NHL Center Ice, I cannot get their games. There are other sports as well that I cannot get live as they guaranteed me I could. Plus, even in mild storms, I lose service. To make matters worse, the cost is higher. I recommend you go with anyone except Direct TV. I plan to ditch them the second my contract is up, maybe sooner and just pay the penalties. read more

Scheduled for installation last Wednesday. No show. No call. Rescheduled for Friday between 8 and 12. I called at 12 and was told they changed it to between 12 and 4. At 3:59 they called and canceled again. Two days of work I missed. Rescheduled for Wednesday January 3. Called on the 31st to confirm and was told they canceled again. Now they tell me they are coming Thursday January 4 between 12 and 4. I'm willing to bet it doesn't happen. read more

Let me start by saying that my husband and I have been customers of Directv for over 20 years. We are relocating and decided to cancel our service since the prices keep going up. When I called to cancel the representative told me she would lower our bill to $65.00 a month if we would not cancel service, to which I agreed. When my bill came, it was the same price. I called back to customer service and they said they could see where I was promised that rate, however, they could not honor the rate because the promotion was over. I clarified that they could see a note on my account of what was promised but now they were not going to honor it. She said she was sorry but no they could not honor it. Needless to say, I told them to mail me the boxes for their equipment and these customers, of 20 years, would find service elsewhere. Really sad to see this company treat their customers this way. read more

DirecTv is the worst! After 12 months they jacked my price up $40 a month. I called to see how much it was to cancel my contract and it was $240. I should never have switched from Dish as they do not employ these bait and switch tactics. They offered me a lousy $5 a month credit as a good faith gesture. Why do they want to alienate good customers that pay their bill onetime every month. They should go back to school to relearn that it is cheaper to keep a customer then to go out and find a new one! read more

I've been a DirectX customer since 2014. They have provided the best services during my time here in Memphis, Tennessee. They don't tell you they provide a service or make claim about there deeds without informing the customer in most cases. When DirectX merged with AT&T. They offered me a deal on internet of 20 dollars for the first year and I actually got. When the gentleman came to put in my internet. Everything was O.K. After a week or so, I called AT&T because my bill was more than promised. They said, the rate promised was not provided in my area where I lived. I said, you told me ....the scenario went on. AT&T said, that my accounts. ( DirectX & AT&T) would merge to get her after a couple of weeks. This around the time AT&T took over Directv. It never happened.. So for months AT&T said, they didn't receive a payment. Then I would talk to DirectX and find I'm still in good standing. I'm confused! This merging was said, would happen and everyone could get info from it. I still love dire tv. They opened my account right up, started me over...The customer shouldn't have to suffer for such miss deeds by the company. I love my dire tv without a doubt. AT&T! I will never used AT&T again...to many lies. No help from them. read more

When the satellite breaks, they offer to send someone to fix it for 49.99 -- I have never heard of a company that charges to deliver a good service. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I purchased the DIRECTV and AT&T bundle that was suppose to get me a monthly fee of $89 with NFL Sunday Ticket for free the first year. Of course, my area only had DSL for the internet, and not at the cheap price. I get to pay more for slower service. Then, I had to call for three weeks to get it hooked up. DIRECTV did come out when they said they would and hooked up the TV. I came home today looking forward to a game that should have been on, but there is nothing. It is suppose to be free for the first year, but they have now lost a channel that has that game. I went to the free NFL Sunday ticket, and it is not there either. So much for the free games that they promised for the first year. I called the help number, and it now continues to play music and have recordings after one hour and four minutes. While I was typing this, a person picked up after one hour and five minutes. After a couple of minutes, he has now switched me to a tech guy and more recordings. After one hour and thirteen minutes, I am told that the channel is gone. In comparison with DISH, which I had previously, DIRECTV and AT&T are too big and do not have good customer service. If you care about talking to a human when you have a problem, don't bother with them unless you want to leave your phone on speakerphone and wait a long time. Worst customer service ever :( I could always speak to a human after a few minutes with DISH. read more

Let me tell you about my experience with Direct TV. I have had Direct TV for about 9 years. I started out with just the regular receiver. After a couple years I upgraded to a dvr, a real dvr made by Tivo. It was great. A year or so later, I added another dvr. This one was made by a knockoff company, and was not near as good as the TIVO. The remote was terrible. The layout and size of the buttons made it very difficult to use at night without turning a light on to see them. I guess they went into money saving mode from this point on. 3 years ago we bought 2 HD tvs and had to upgrade the receivers to HD ones. At this point, the cost started skyrocketing. A year ago I decided to do away with Direct TV. My son wanted Direct TV at his house, so I turned in one of the boxes, and let him use the other one at his house. With just the basic service, and the local channels, the bill was $110 a month for 4 straight months. My son asked why the bill was so high, and I called Direct TV to ask why. They had some halfarsed excuse, and assured me it would only be $72 or $74 a month from now on. The next bill came in and it was $ 110.00. He decided to cancel with them because of the cost. I called direct TV, and told them we were canceling our service with them, and to send us a box like they do to ship the receiver back to them. They said no problem. We asked what the bill was, and they said it was $ 427. The cost of the last months bill, and the balance was the for the cost of the receiver. We said ok, when the receiver arrives, adjust the bill, and send it to us so we can settle up. They said that would be fine. This is where they really pissed me off. We made our monthly payments for service online with our credit card. They had it on file, but they were only authorized to charge us on a one time payment basis. The minute I hung up from talking to Direct TV, they charged my account $427.00 without ever even mentioning they were going to do it. I noticed the charge the next day, and called them up. They said that we agreed to be charged this fee when we signed the agreement 9 years ago. They refused to overturn these charges, and kept saying that it is their policy, and we agreed to it. After looking online, I found out that they have been involved in several class action suits for this very same thing. They have changed their tos policy recently, but 9 years ago, I doubt that the policy said they could charge your bank account without your knowledge, but really, who reads the fine print on a satellite agreement? I read a post online from someone who claimed they worked for Direct TV at one time, and he said that if they know you are leaving, they will sock you for all they can get. Nice way to treat a 9 year customer. The BBB rates them at a D because of their business practices. The picture quality is fine, although way overpriced, but they will ream you if you cancel service. My advice to any Direct TV customer who pays by credit card is to call your bank first, cancel the card, then cancel service with Direct TV. I bought a $ 50.00 HD antenna off ebay, and a TIVO dvr that picks up antenna signal, and I have netflix. The Tivo box cost $ 100.00 and they charge $ 12.95 a month for service. The netflix works on the tivo box, and costs about $ 7.99 a month. I get about 20 channels off the antenna, all the network channels in HD ( crystal clear ), and a few in analog signal. Netflix has plenty of movies and tv shows. I never run out of something to watch, and my monthly bill is right at $ 20.00 a month total. Direct TV can shove it! I rated them 1 star because it was the lowest I could rate them. read more