This is absolutely the worst company we have ever dealt with! Their customer service is terrible. Their online account system is terrible. If you have a problem and call them, they say they have too many calls and not enough customer service reps, which is obvious after holding for over 30 minutes.
After we moved, and prior to setting up the automatic drafts again, they sent our first bill on 9/27 and told us it was past due as of 9/21. Not to mention, it took them several days to get our service turned on at our new residence. When we moved, we had to set up a new account because I couldn't log on the online account to transfer service, and their password resets didn't work. They still have my security deposit from my old account after more than a year and a half and we've had to get the utilities commission involved. All payments were drafted from our account on the due date, and the final bill has been paid. They aren't denying they owe the deposit, they just won't send it. As if this isn't enough reasons to be frustrated with them, they once accidentally debited our account for $480, when the bill was $48. It took several days to get that straightened out.
Needless to say, if I had a choice, I wouldn't use Atmos. If you're looking to rent or buy in the area, I strongly suggest you look for something that will prevent you from having to deal with this horrible company. read more
