Steven was incredibly helpful with helping me figure out the best plan and best trade-in and plan…read morefor me and my family. 3 stars for my other experiences, averaging to 4 stars here. I was getting a new 12 pro phone and wanted to trade my old 6s and then give my current Xs to my mother. The 12 series is the first series that apparently has true 5G. Steven helped me change my plan but not change my other family members since their phones don't have that capability right now. We ended up still paying about the same which was really nice. He said everything clear cut, gave us the additional add on options and any that we didn't want to do, he never pushed us further and just gave us the facts. When I came back to transfer my data he was super helpful. I just wish he was there when I came in the day before because another employee told me something completely different about transferring data and it was quite frustrating. I tried doing it her way which took me 8 hours and didn't transfer everything, so that's why I had to come back the next day. Steven was then able to show me another way and it took a little over an hour and transferred everything (without having to buy extra iCloud storage and all that). I really appreciated his customer first mentality. The store overall is clean, lots of space for social distancing and all the tables have pexiglass. There is an employee that is Spanish-speaking and if you book the appt online, you can request that. When you come inside, sometimes they don't automatically greet you so you also have to make your presence known so you get put on a list to be helped. Book an appointment!!! If you aren't there right when they open, it can be a waiting game for forever. I had to come back a third time to get my mothers phone that I transferred to my previous Xs. The data transfer was fine (following Steven's steps at home), but the activation of the phone was the BIGGEST PAIN. Went to the store with a never ending wait so I then tried to work through the call center to finally figuring out you still needed the store was a mess. It should not be this hard to transfer lines IMO!

Best experience we have ever had at AT&T! We were greeted at the door by Ethan and he answered all…read moreof our questions. He helped us find a better plan, and purchase a new phone. The process was quick and he explained everything to us in detail--very knowledgeable. All the employees were friendly and helpful! Definitely going to be our go to for phones and accessories!

Has to be one of the worst customer experiences. I've been twice, no one even came up to me for 30…read moreminutes. The weird woman working there picks her clients and it's about an hour per client. never go here. Do it online

I broke my iPhone and needed a replacement fast. I use my phone for my business and couldn't wait…read morefor another phone. Josh helped me find the right replacement and got me up and running again in less than an hour. He is friendly and knowledgeable and a delight to work with.

Caveat Emptor--Let the buyer BEWARE! I came into the Fitchburg store in summer of 2025 to switch my…read morephone into a different account. During the process Austin told me that if I signed up for two phone lines I could get the senior discount and save money. This was not true as I found out later at a corporate store. Austin also talked me into buying a new phone. What I did not realize is that he attached the new line to my new phone. Three months later when my phone bill more than doubled I found out that he had lied about the terms of the senior discount, he had put the new phone on the second line which I had repeatedly told him I did not need. It is my own fault for not READING EVERY WORD of the contracts. You need to do that if you buy a phone or plan here. They will LIE to you. I had to buy my new phone in order to discontinue the second line and reduce my phone bill. This is a FRANCHISE STORE, not a corporate store, and it is easier for them to get away with LYING to the customer.

Outstanding customer service and professional knowledge base. Julio Blanco is a star - Short wait…read moretime - All AT&T options were shared and discussed during the purchase of iphones. They showed that they truly cared for their customers. Well Done!

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

Actually the guy in the photo messed up my families entire account somehow. It took weeks to one…read moreday figure out why our bills were not accurate. Several months passed and when I finally got around to stopping by the office I was told that that employee screwed up a whole bunch of stuff and had been fired months ago. Finally, I believe, around 2 years of completely losing my mind about how much money we were being overcharged someone eventually realized the mistake and in the end we were still TSOL. I can't remember how many years we've been with this company, but when we first got into their service, I was still working for their parent company (TDS TELECOM used to be a parent company, I'm not sure if they still have any affiliation) and at that time it was free, as a benefit package with my job. That was 2006. If T mobile didn't suck so bad they'd be an option. Verizon, same thing. Now that I think about it, and can't think of any other companies, I'm recollecting the cold hard reality that my actual immediate home address is in a strange dead zone. Meaning that US Cellular was the one service that my house could get a decent signal. That was years ago, but the two neighbors that I recently spoke to about this issue told me they too were stuck inside the US Cellular web network because of that same problem. I wanted to delete my review, since I now pretty much despise Yelp. I'm systematically trying to delete every single one of my reviews but it takes more time to get rid of them than it did to write them in the first place. Well, not really but it's a damn pain.

After this swap i decided to remove my phone from her account and make my own account. When I…read moreviewed my bill on the MyAccount app i saw that my iPhone 15 pro max was the phone linked to my account but my bill showed I was paying for her Samsung. I called customer service multiple times and every time I have called they tell me that my only option is to completely pay off her Samsung. I'm worried that even if I pay off her Samsung my iPhone 15 pro max will not be unlocked, and it will unlock her phone instead. Not a single customer service tech has helped me even though an investigation was filed. I DO NOT recommend USCellular.

I have been with US Cell since the 90's. I have always been happy with their service until now. My…read moreson is in the military and they have no decent plans for those who are serving our country. He is deployed and we have to pay the $15 a day if he needs to use his phone. Completely ridiculous. The only reason I haven't switched carriers is because I can't get a phone to him right now. Thanks for nothing!

Staff at this store goes not one but 100 extra miles to help me. A special shoutout to Waren and…read moreGloria! They arranged an early morning appointment for me, Waren came an hour earlier than opening time to help upgrade my phone before my long trip overseas. This is above and beyond their normal job responsibilities. I am so grateful for their help! In April, when I lost my phone, Gloria helped me get a loaner and she was super helpful and patient. In addition, At this store, I could tell the staff work as a team to provide services. It's nice to see a supportive work environment! I am so grateful for having these great people in our community!

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

This place it located by Binh's Tailoring, next to the old Goodyear on the corner of E Wash &…read moreMendota St. I had a really old iPad that part of the charging plug broke off inside. I was greeted right away. He listened to me then looked at the iPad, told me $35 if he could get the broke off piece out but was sure he could, said he'd text me when done. I went back to pick it up. Thirty-five and tax. He cleaned it up and charged it up too! I know I'll talk about these guys and if I ever have problems again, this is where I'll go!

Needed an expensive repair and they guided me to a better solution. Integrity demonstrated…read more Thanks!

I just loved this service shop! I was a walk in about 30 minutes before they closed and the…read moretechnician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing…read more And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time.

Special shout-out to Caleb & Rasheed for helping me thru a ridiculously awful Apple iPhone 8…read moredilemma... these cats are the real deal. Amazing, thorough service. I would never even THINK of going anywhere but this place. Thanks guys. You're amazing

I have avoided going into US Cellular for years and opting to do everything over the phone due to…read morethe long lines at the Junction Road location. Recently, I was forced to go in when I dropped my phone and my screen cracked and turned black. I choose to go to the Verona location because it's very close to home. The first person to help me was ok. There was no line and he did what I asked him to do but he didn't smile or offer any other assistance. I went back later that day after my screen was fixed and worked with a lady named Madison. She was wonderful! She did exactly what I asked her to do and offered additional information about the new plans they offer. She was so patient and answered all of my questions with a smile! I will definitely be going back to this location for all of my US Cellular needs!