Big shout out to Darell and Monica at this Verizon store. I'm a new I phone 13 user who transferred from an Android. After having my phone for 2 weeks , I realized I haven't received any voicemails. When people would call they couldn't leave a message and were prompted to put in a passcode ? I spoke to Verizon tech support on the phone and the first rep couldn't figure out the issue and literally hung up on me. After cooling down I called another rep who transferred me to "the higher tech support " who eventually told me they were from iPhone support and the problems lies with Verizon. I decided to go into the nearest store and met Monica and Darrell , both were courteous and empathetic . They eventually determined the problem reached out to their back office support after trying to troubleshoot and resolve the matter on their end. Although they couldn't fix it they made the right call to their back office support , who resolved the issue in minutes . Thanks again to Monica and Darrell , you both made my day !!!! read more

I recently made the switch from t-mobile to Verizon. Best decision ever! Flavio & Jawan we're the ones helping me out with this process. They are honestly the BEST! They made it so easy and also made sure I got the best deal & plan suited for me. If you guys are looking into switching companies and thinking Verizon definitely do it. Make sure to come to this location and ask for Flavio or Jawan to assist you. I'm so happy with my new purchase. Thank you guys. read more

I don't like Verizon now I will changed to another company. I have been paying bills online they keep on asking i am not main holder. Always this issue. Tonight is the end with Verizon. read more

This store was prompt in helping me resolve an issue (another location, not a corporate Verizon store, put a 4G SIM in my phone and didn't explain to me eventually it might have some problems because it needed a 5G SIM). I walked in, they quoted a wait time that was more than I actually waited, and they even let me use their phone because mine was not calling out, and I needed to contact the family member who had access to account changes. I'd definitely recommend this store over authorized retailer stores because it is corporate-owned. The store is well maintained, all models and products available on display, and the customer service was great. read more

Showed up to this store 2 hrs before closing and had checked in online. I go inside the store where there are 3 customers and 3 employees. The store "manager" came up to me telling me they couldn't help me and that I could comeback 4 days later if I made an appointment with her now. I told her I already checked in. Her response " yeah you checked in online and I just removed you. We won't have enough time to help you." I told her they the sign says they don't close for another 2 hrs. She said she wouldn't be able to help all the customers in time. ( still only 3 customers in the store) Yet this woman didn't do anything but stand at the door not helping the "customers" that were "there" . Verizon Wireless as a whole has had some issues. It took me months to transfer service because none of the 10 departments I talked to could figure out why my phone were not getting shipped and once they got shipped they didn't know why they didn't work. So I wanted to go in person to buy a new phone and switch my service to it because of the hours and days I had to spend on the phone just getting the service set up but found out in person they are just as rude and unhelpful. I regret switching back and would encourage people to not switch to their service. All the budget services use their lines anyway. Verizon does slow them down a bit but for half the price I was happy. read more

Verizon Company Store on Bellflower Blvd in the Los Altos Gateway Center. Their hours state they are open till 8:00 pm, but upon arriving at 7:20 pm, we were told by the security officer that "these are their new hours," as she pointed to the 7:00 pm on the door. Then, one of the two employees had the time to come to the door and give a lengthy explanation as to why he couldn't help us with the 40 minutes their website said he had. False hours advertising. Especially not cool when gas is pushing $7 a gallon. Well, we were gonna buy a brand new iphone. no commission for you, i guess. read more

Gerber and Ashley were great. You have to have the patience when coming to a store like this. It's a process you can't just show up and expect to be taken care of. Everyone has different needs. Be kind, they are trying their best. read more

I hate that this is the closest Verizon store to me. It's always understaffed and the staff they do have their are all beyond lazy. They move at snail pace and could care less. What happened to good customer service, friendly smiles, and helpful attitudes? I wish I could rate a 1 star for EVERY TIME I begrudgingly have to actually go in person. These people are the worst and Verizon can't seem to get decent attentive workers there! read more

Shout out to Phil made upgrading and adding a new phone to our plan as painless as possible! He made the process easy and was very patient with our technological apathy. read more

Evelyn helped my family today. Her supervisors and managers should really be grateful to have her on their team at this location. She has great customer service skills and walks you through all the fees & prints it on paper for better transparency. There are no surprises/ extra fees with her when you make a purchase at this Verizon corporate store. Five Stars!!!! read more

this store don't even deserve a one star.. Horrible customer service,workers don't know much about the phone. Bad phone service. All of them needs to be fired at the bellflower store in Los Altos read more

I wish I could give zero stars for the Female that was working (well not working at all) refused to assist me without an appointment even though only one other person was being assisted by the male employee. Was not offered any suggestions or recommendations. Worst experience ever!! read more

Amazing experience! Jawan was calm and friendly. I have not felt so helped for very long time. Thank you so much!

We walked into the store and were helped by Jawan. He was fantastic - very knowledgable and fast with service. Great experience.

I attempted the link that Verizon responded with to the resolution forms and the link didn't work.

Not possible to schedule an appointment with them over the phone - minus another star. Honestly, less than zero stars for Verizon. All stars are simply for Monica and Sandra. read more

This location always has rude customer service, they are always too busy to help customers and it always feels like your asking for something for free snd bothersome even when your there to add services or buy something. read more

Jawan got me in and out of Verizon in less than 5 minutes. Great customer service and notices loyal customers. Appreciate you. The greeter on the other hand was annoying as hell when I walked in! Smh. read more

Evelyn was 10/10, more than helpful! I'm clueless when it comes to technology and she was extremely patient and informative. Helped me get a new phone without any extra sales pitches etc that I'm used to from other stores. She deserves a promotion ASAP!! Thanks Evelyn for all your help, keep up the great work read more

Verizon Wireless Bellflower Blvd. Long Beach CA. Thank you again Jawan and his associate Pablo. Consistency with regard to excellence is a rare and wonderful thing and needs to be honored as outstanding! Thank you Jawan and his associate Pablo. Thank you for making the whole Network v Hardware interface amazingly effective in addressing issues and in this case "repair." My chest tightened when I wasn't able to have a conversation with family because the phone kept cutting out. The suspected ordeal just did not happen because these guys are so talented and generous. Amazing! read more

Jawan and Adell (sp?) were the two staffpersons who helped me, and they both did an amazing job from start to finish. They were professional, courteous and responsive to my questions/concerns, putting me at ease. When I arrived, Jawan walked me through the express process of picking up the phone. Jawan then asked if I needed any more help. I did and Adell helped me. Adell transferred all my data (texts, contacts, photos, etc.) from the old phone to the new one, a process that took about a half hour. Jawan then helped me to activate the new phone and tested it before l left, to ensure I wouldn't have any problems. They were both also respectful of my wishes to transfer the data directly, and not have personal data stored in the "cloud." I am one very satisfied customer. Thanks, Jawan and Adell! ---------- A couple of tips for customers. If possible: - Order and purchase the phone online. - Pick up the phone at an official Verizon store, not an authorized retailer. - Visit the store during a less busy time, and at least two hours prior to closing. I went around 12 noon on a Tuesday. - Have your login info to the Play/Apple Store in case you need to download any apps. - If you have a family/group acct, make sure you have the key security info for the account OWNER. I had account MANAGER privileges which should have been enough, but Verizon would only accept the OWNER's security info. Luckily, I was able to quickly contact the account owner. This restriction IS something that Verizon should address. read more

I was taken advantage by Mónica she sold me a Apple watch and phone that I didn't need . She lied to me and now I'm left without an Apple Watch that I had purchased a month ago . I'm an older gentleman that is 88 years old. read more

Review about unlimited. Review for Kevin, VW and the girl who greeted me(Val, maybe? Hair with sides buzzed): THEY WERE ALL GREAT! I came in to ask about the new unlimited plan because I went over data by 4gbs and I still have a week left until data resets. I've also gone over multiple times and I have(had) 10gbs. Kevin was calm, patient and answered all of my 128 questions. After the questions, he verified my identification and within seconds, BOOM! UNLIMITED!! I am now spending $15 less a month and I get unlimited data. The girl at the front was friendly and had a great haircut read more

Verizon - Mobile Phones Near Me - Long Beach, California

Going to a Verizon store is never fun for me, but, as far as that goes, this was probably the most efficient experience I have had. Pros: -They open at 10am Sundays (about an hour earlier than other Verizon stores) -They listened to me when I told them what I came in for, and didn't try to sell me other products/packages -They were efficient - I was in and out in less than 20 minutes with my new phone -They are located next to Starbucks, so I could get my caffeine fix while I waited for them to open Cons: -I mean, no one ever seems thrilled about working at any Verizon store. The service is never amazing, but it is what it is. All in all, I would return here the next time I need a new phone because I appreciated their speed and they addressed my needs. If I'm walking out of a Verizon store and I'm not irritated, I'd call that a win. read more

TERRIBLE CUSTOMER SERVICE. They would not do an exchange for defective merchandise even though I was directed from customer service to bring my item here. Did nothing to try to appease the situation - if you did not buy it from their store, they do not care. This makes me disappointed be a Verizon customer. read more

Chris is prompt, knowledgeable and very helpful with my phone upgrade and accessories selection. He is attentive and makes sure data upload successfully. Other associates are very nice too read more

Yesterday we were so lucky to be taken care of bbt Ricardo-Army Veteran and Verizon representative. He greeted us wwith the mostt amazing , positive energy and delivered der rbi ee with aa smile and professionalism. I hope hIs manager reads this because what an asset and amazing employee. He was wonderful and I'm aalways so grateful ul when I get so lucky to have great service. 5 STARS young man! Keep it up! Priscilla Luna one happy customer. read more

Major shoutouts to the lovely employee named Monica! She was able to take care of me with grace and efficiency despite the large amount of customers in there near closing time. I've been a Verizon customer for years and whenever I have an issue, I make the effort to come to this store. Thanks again Monica :) read more

I'd like to start off my stating that I have had Verizon as my wireless provider for almost 2 decades. I've come to this store plenty of times over the years but haven't over the last few years because I just upgraded online. Usually, the staff here is very helpful.. OR WAS. I came tonight asking them for help in number reassignment. Now, I have always favored Verizon for their customer service but they must have changed management over the years because the female sales associate was the LAZIEST cell phone sales employee I have ever dealt with. As opposed to helping me, she said, "Oh you can call Verizon and do it yourself." Obviously, I came into the store for ASSISTANCE. Who knows, maybe her sales didn't meet quota, maybe she didn't do well over Black Friday weekend, maybe she just assumed time spent on a customer who just bought a phone is time wasted. (Sales tip: repeat customers is where your money is) Either way, AVOID THIS STORE AT ALL COSTS! You'll thank me for the time, effort, and frustration saved. read more

Just received the best customer service experience from Monica. We are near the holidays, of course we expect businesses like Verizon to be very busy. In this case this location was about a 1.5 to 2 hr wait. I just needed to exchange a phone case. 3rd location we tried. Other two decided to just put us on the wait list as they were also busy. Monica thought outside the box and we literally were out in 5 mins with a new case. That's service, that's providing a good experience, That's thinking outside the box. Thank you Monica! You rock! read more

Just walked in. No other customer was there. Said hi to the three workers working. Nobody approached me, asked me how I was doing (even though I asked them), and just stood around as if I was in the wrong place at the wrong time. Lost my business before I could even meet any of the workers. Usually they have somebody come up and take your phone number and they'd come up to you when you're next on the list. Not this time. Never coming back here again read more

Extremely rude personal/they have no manners/I was with them for years and I switch to AT&T. Much cheaper better deal better people helping you / Verizon employees they may be working for free.thats why they so empty all the time read more

This store has the worst customer service. They close at 5 pm. I came to the door at 4:30pm to ask a simple question about a promotion they had about LegoLand discount tickets but the manager said that I needed to make an appointment. I asked how I could make an appointment, she said that I needed to go online or come back tomorrow and someone can help. I don't understand when you are a store manager at a store, you can't help someone sign up for an appointment that day instead of telling them to come back tomorrow to set up an appointment for another day. That is three trip to the store. Why do you also have a storefront but need an appointment to come in? read more

I visited the location on Bellflower today and left very Happy with the service I received from Jawan. He got me the best deal possible and left me feeling like I scored. I even got a phone for my father. Jawan was very professional and polite. He communicated all my changes and I couldn't be any happier. Thanks Jawan for all your help and service today! Two thumbs up! read more

It's not often you find a knowledgable and friendly rep when it comes to cell phone stores. It seems as if people who work at cell phone stores never know what they are talking about. You go to one place and get one answer only to get another response to the same question somewhere else. I actually visited about 5 different verizon locations and spoke to about 3 reps online when I was in the market for an iphone 5. You wouldn't believe how many people actually respond to questions with answers like "I think ...." Or "it should...." R u for real? Verizon should learn to hire people who know what they are talking about. You would think a major corporation like Verizon would have some screening process before they hire people right? Or when they launch a new service plan campaign, they would train their employees. For the first time, my wife and I were extremely happy with the service, knowledge, confidence, and expertise of a sales rep. We stumbled onto Michael Horton at this Verizon a while back and we don't go to anyone else for anything EVER! Not only does he know what he's doing, he does things very efficiently. Up until I met Michael, I thought going to do anything at a cell store was like going to the DMV. I've seen other people at this store working half as hard as our guy so I see why the overall rating for this store is so low. If this is the only store in your area, make sure you ask for Michael. Based on the info other people have given us, Michael has saved us quite a bit of cash on setting us up with what works for us. read more

Verizon - Mobile Phones Near Me - Long Beach, California

I would definitely not recommend coming this store. Michael basically lied to us in order to gain commission on 3 lines when we decided to transfer our phones from Tmobile to Verizon. He failed to tell us that 2 out of the 3 lines would NOT be transferable due to the model after all sim cards were already changed out. In doing this, my wife and my father in law were without a phone for over 24 hours. When I called verizon customer service it took about 4 representatives to finally tell me the truth, in which he stated the store employee should have known and/or double checked prior to initiating any type of transfer. In trying to get ahold of Michael the following day, we also experienced the run around and very poor customer service of a man named Gilbert. This unfortunate and inconvenience could have been easily avoided if Michael would have just told us the truth, heck we would have even purchased phones there. In the end, we missed the opportunity to benefit from a buy 1, get 1 deal on that Sunday (Mother's Day). We wasted 2.5 hours for nothing, don't waste your time. read more

Turn down the music. Unbelievable that we are told we are "eligible to upgrade" and we come to do that, then we are told it's hundreds of dollars to "upgrade"! What a scam. This isn't a club. I'm not here to dance, just get my phone to work. I can't hear myself think, and it's hard making decisions in here when they cost hundreds of dollars, let me think! read more

Verizon - This location has a funky vibe. The music is so loud I hate being in here. I don't want to feel like I'm in a club. - Mobile Phones Near Me - Long Beach, California

these guys are just there for their paychecks.... sales associates don't even direct you to the right channels...know your product ..know your company.. learn how to help clients.. by the way..check the definition of HELP in the books ok !!! we will definitely terminate your services with us. read more

I'm going to start by saying my issues with Verizon started years ago. It's not just this location that is an issue, it's the overall customer service of the company. I went in today to have my phone serviced because it's not charging. I came in with a phone that wasn't charging and left with a phone that wasn't charging so clearly my issue was not resolved. The rep that helped me was not rude in anyway but clearly wasn't interested in actually helping me. He took my phone into the store and duplicated the issue and then said he could do nothing to help. He said because my phone has a crack on the back I had to file an insurance claim. The crack has nothing to do with the charging port but whatever, you want to make the company an extra $30 by pretending it does. He then said I could charge the phone wirelessly. That's great and probably would have resolved my issue if he would have actually sold me a wireless charger. (Do I actually have to tell you to sell me something to make my phone work?). On top of that I have 3 lines that are all eligible for upgrades and that wasn't offered to me either. So he provided me with 0 options to leave with a working, charging phone upon leaving the store. So the expectation is that I continue to pay for a non-working phone until whenever a new one gets shipped or you guys decide to think outside the box and provide good service. Nope, not me. I immediately disconnected a line I really didn't need anymore and have an appointment with another carrier this week to port my other numbers out. Verizon is probably the most expensive of cell phone carriers so that should come with exceptional customer service. Also, I fully understand COVID restrictions limit the amount of folks allowed in the store and don't disagree with the protocol. I do however find it strange that I'm visibly pregnant and was made to stand outside for 20 minutes even with an appointment while someone who arrived after me was immediately allowed inside the store by another employee and no one came out. That person likely had an appointment too which is fine, but if I had to guess, they let all the new sales in and make the existing customers wait outside because they aren't getting commission for it. Anyway after this experience I'm completely done. I've been considering switching carriers for a while and today's event sealed the deal. read more

They have no empathy for their customers and rather refer them to customer service support then to help at location