We have been customers of Verizon for years, but lately it has been BEYOND REDICULOUS. I have thought about it a great deal and feel I have a moral responsibility to warn others so they will not be treated in a similar manner. I would NOT write this if it wasn't true.
We have 2 devices with internet access, one is a phone. We are both adults. When the phone was COMPLETELY DEAD as the battery will Not hold a charge more that 8 or 9 hours I got a text msg from Verizon an my 3rd device that does Not have internet capabilities that I had gone over by 2 GB. ONE HOUR later I got another text from Vz saying that I had now gone over 4GB, while the internet phone was still completely dead. Then 2 more GB in another hour meaning I am over 6GB in 2 HOURS!!! I called to ask the next day--was told a 2 hour movie would use 1GB---SO I ASKED How, (without a time travel machine I'm thinking) could a human possibly watch 4 HOURS OF MOVIES IN A ONE HOUR PERIOD? ? ? ? I Didn't get an answer From Verizon. How ALSO Could, using 6GB in 2 Hours, any Human, watch 12 hours of movies in 2 HOURS? ? ? ?...Even if Both devices were working. I was told that browsing, reading the news "Burns up a lot of data, and that must be what did it.
It only gets worse. The next month in 4 days, I've supposedly used 6GB, with both of us working over 50 hours, sleeping 8 hrs per night=56 hours per week, when would that leave much time for internet. WE DON'T nor have we EVER had a Netflix acct, nor used skipe, and have no desire to.
They billed me for 30 GB. THAT is Impossible. I asked if they could check my Verizon devices because BOTH the phone and computer that uses a USB have ALL UPDATES Turned OFF, by a person with a degree in computer programming!! The rep told me it is still my computer!!!
Next point that should make you RUN to another internet provider: We are to have 2 free GB allowed before we were billed for the 30GB!! So I nicely asked can Verizon take off my 2 free GB, leaving me to pay $450 for the 28......I was told that "the 2 never show up on your bill that way. You get 2 free first, then Verizon starts showing them". How ridiculous.......I asked how does any person know that got their free GB, if it's not shown in the usage???? ? ? That's like going to the gas station and getting 2 free gallons of gas, but the counter never showing it.
When I was in the Verizon store I heard 2 more situations like mine. Unbelievable ..... I am honestly saddened to write this, but If you might be considering Verizon, don't do it. It won't be worth the aggravation so many experience. IF you read ANY Positive post following this one, Don't believe them.......Ask yourself, What do people use "YELP" for? It seems that a company would offer a fair customer support team and evoke some ethics is their business practices. I wonder if Lowell McAdam or Roy Chestnutt know how their representatives conduct their company's business. I am sad for every widowed person, or military family that might be dealing with such. read more