*Spoiler Alert:* I loved my visit to this store and I know you will too. Thinking of switching? DO…read moreIT. I'm not a bot or paid whatever, I just know I can recommend this location with 100% confidence. Also, teachers, bring your badge or printed SBEC cert to receive a discount.
I saw online that AT&T also offers discounts to Military, veterans, first responders, nurses, physicians, AARP members, members of Unions, and some corporations.
In regards to my experience at this store, I'm extremely happy to say social distancing protocols were evident, streamlined, and implemented. Sanitize upon entry, all staff wore masks properly, shields on tables, and cleaned after every visitor. Props.
The customer service was so much above and beyond what I would even expect from a GREAT customer service experience. I can not say enough to express how wonderful my sales rep, Justin, and the manager, Rick, are. The other associates were great too from the little I heard while we were activating my service.
The staff at this location are knowledgeable, friendly, and seemed very efficient/experienced. More so, they demonstrated both with my visit as well as three other customer's experiences I overheard while I was there, that they genuinely care about their customers satisfaction and happiness, ensuring they get the exact right product for them, unlike some other places where pushing high ROI products comes before customer service.
For example, I talked to a couple who came in with the equivalent of a flip phone and left with something that fit THEM instead of being pushed to spend money for a device outside of their needs or budget. I thought it was great that they didn't push or waste time upselling, but genuinely wanted the people visiting to leave happy with whatever they purchased.
In fact, I had looked online for a device on their website and if I had it delivered, it would have taken a while to ship. Had gotten to the cart and had an idea of the cost, but expected to pay a couple hundred more in store. Not the case. Was happily surprised.
The thing that stood out to me was every customer I saw/met left with a smile on their face. Legitimately. I did also. That normally doesn't happen when you're finishing a business transaction. I never smile when I finish checking out anywhere else, but this was a truly great team of people.
In fact, I can not say enough about how amazing the sales reps are with attitude, product knowledge, and efficiency during the entire process. Quite the opposite of what I experienced at T-Mobile where visits are always longer than you'd expect (spent 2 hours trying to activate a phone I had for a number I already paid for and was told to try calling customer service. With what phone??? Not at all the case at this AT&T. Plenty of service reps (always an issue at T-Mobile, which would be fine if it wasn't a regular occurrence) who actually want to help.
In addition to the staff, the manager I met was simply incredible. I had thought about switching from T-Mobile to AT&T, but he is the reason I committed to doing so.
He took it upon himself to help me get exactly when it was a near impossible ask. He went very much out of his way to ensure that I had exactly what I needed. I'm not sure how he did it, but he miraculously found something no one had and travelled some distance to get it.
Apple themselves were unable to help me. My former service provider, T-Mobile also failed to deliver. I didn't even go to the store that day expecting to leave with what I needed based on the limited supply. He may not always be able to work magic, but because of his efforts and a bit of luck that there was ONE phone left in inventory, I am one extremely happy customer.
I left there with not only what I needed but what I wanted as well. I am so very, very grateful for his incredible dedication to PEOPLE as well as to the company.
