Brittney is definitely hope for the future of Verizon! She took time helping me with all of my questions. She is knowledgeable and communicated suggestions for future up grading. Mostly I felt valued as a customer of Verizon something I haven't felt in a long time. I am old and needed that extra care that Brittney provided. I will always go to this specific store in Grapevine on William D Tate. to see Brittney. read more

Typically good products and cell phone service. Customer service in general has always been one of indifference leading to trials at other brands. Big and good enough to not care. read more

Parts of our experience were great. We updated our phones and one tablet and received excellent products and customer service. Part of our experience was lacking in awesomeness. The transfer of data from old to new still isn't good and takes a LOT of time to set up. But, overall we're happy to have better phones. read more

Went to this location because another location said i needed a manager to over ride something in order to get my phone transferred . It is 2:50pm , was locked and some mane came up to the door , looked at me as if he was annoyed by my being there . All he said was We Are Closed , loudly . Then i started to look for hours of operation and he loudly again said " We are closed " Walked away . A few minutes later a different person walks out and says something like "leave " as he walked past my car into the parking lot . Then turned around and walked back in. Very rude! Our company pays a lot of money to Verizon for all of our phones . No one deserves such disrespect . The man at the EULESS address was amazing ! These guys need to find a job that doesn't require customer service. read more

I've never seen a business less willing to work with its customers than this Verizon store. They can and will continue to do nothing. Let me save you some time, you should just call the corporate help line. Because you will not be getting any customer service, assistance, IQ points, or help from this store. read more

Terrible service. The manager is rude. Was told 15 minute wait. I waited 45 minutes to be told file an Asurion claim

Referred someone here and was sorely disappointed at the customer service the Manager at this location provided. The Sales people were too busy talking amongst themselves and showed no desire or willingness to provide any service. I won't recommend anyone here again. They didn't provide any service except for process the transaction. If the phone wasn't needed at the time, I would have wholeheartedly discouraged the person from doing business with Verizon. Surely there are other service providers who still desire and strive to provide excellent customer service with a willingness to provide a positive customer experience, who also value and respect all people. read more

THANK YOU OSCAR! Came in to port in my number from AT&T and Oscar helped me out. I opted for their prepaid plan because I'll be saving $20/month now. The switch was quick and easy (20 minutes from start to finish) and he was so nice and talkative. read more

Ok, so I switched after 20 years with AT&T. Actually my manager asked that we all use Verizon even though it is my personal phone and since my contract was up I made the switch. I did some research and decided that Verizon had the fastest internet access and best networks across the US. But the one thing you cannot do is make a call and surf the internet at the sane time from my phone. However you can text and be on the phone at the same time which is good. Now for the review for this location, the service was the best I have ever received from a Wireless Service Provider. From the moment I walked in they were helpful and knowledgable about the products, services and made recommendations that put me at ease about my decisions to buy a smart phone and internet device as well as adding internet for my iPad. Great service and great products; go in and give they a shot. read more

What a waste of time visiting this store. Never had sales associates so unwilling to do their job. Literally had a guy not sell me a new iPhone, did everything he could for me to go home and order the phone myself. If that's the case, why bother having these locations open? I'll gladly go back to the west 7th location in Fort Worth, and not return to this location. read more

My brother and I came to your location for assistance and add me to his account if it was affordable for me. I asked detailed questions prior to agreeing to be added because I cannot afford to accept a phone plan that is out of my budget. I was absolutely lied to as my brother as my witness. I will never EVER come back to your company again. I will pay this phone ONLY because I WILL NOT screw my brother but it were my personal account going threw this I would say screw and not give you another dime! You need EDUCATE your little minnions to be detailed, learn about what your offering and stand by what you promise. YOU ARE ABSOLUTELY THE WORST COMPANY I HAVE HAD TO DEAL WITH. Your sale associate needs to learn your business and learn your insurance he bold-faced didn't know anything he lied about everything. I will make that this location will no longer do what you have done to me. It is also called ETHICS. If this was not my brothers account I would not pay your company a dime. Train your personal how to properly know how Verizon is going to screw you your first month and he told me my monthly bill will be $55.00 $5 for phone. I will make sure I bad mouth your location and Verizon as a company. Screwed the wrong person. I will ONLY give you the price this piece of shit phone so my brother doesn't hurt his credit. For being such a large company you she be ashamed of ripping people of as you do! Maybe it is just this location. When I leave my message on the News channel recording I will make sure they your direct location that truly screwed me! Quit being dishonest! At&t and METRO runs circles around your company. I will make sure everywhere that I am going to sure out other apps.to explain this situation. read more

I am sitting in the store for hours yet again. Yesterday one of the verizon customer phone reps didn't follow protocol and I have identity theft issues. I have had fraudulent activity many times on this account because of that. I setup a passcode and the agent changed the passcode for someone who stole my identity and didn't verify the passcode first. So I have to come in here and deal with that. Next day. My new iPhone 7 stops working. I go to the store to just return it and re activate my old iPhone that I still have. I have been here over an hour while they try and figure out this simple transaction. I hate Verizon now and I can't leave because of those wonderful contracts. Here is the beauty. I return the iPhone 7 because it does not work at all and they charge me a $35 restocking fee after having dealt with this fraud issue and the fact the phone doesn't work oh and they don't refund my $20 upgrade fee even though I'm not upgrading anymore. This is the worst place worst experience worst everything it can really be a person down having to deal with stuff like this in life read more

Oscar at Verizon stayed late after work to help me get my nephews phones set up after huge troubles getting the phones activated. He is a great kind guy and very kind and considerate. read more

If you haven't had the pleasure of dealing with these crooks yet then you are lucky. This is the shadiest group of individuals I have ever dealt with in my 40 years of life. They will alert you to promotions and then not show you any of the details. Then when you confront them about these shady business practices they say my hands are tied and will not help you. Their ring leader is the Manager John Hong. I would stay away from this place and go to AT&T. I will be exiting this contract asap. read more

I went in yesterday with no hopes about my phone after not being helped at the Apple store. Oscar helped my mom and I out and was so patient helping me decide which color to get my phone, which case would be the most supportive, and everything else we had questions on. I definitely recommend this location and speaking to Oscar. Thank you!! read more

I stop here because I need a case for my phone. I like they had different cases for my phone. I have gone to other Verizon and I can never find what I'm looking for until today. So glad I stop here the guy that helped me out was very friendly good customer service. read more

Decided I would go ahead and make the plunge and switch from AT&T to Verizon. After doing some comparisons on plans and rates, I decided I would get much more for my money here, still get a new iPhone very year, and they would give me a financial incentive bonus to make the switch. On top of that, my husband, who was already a Verizon customer, wanted to upgrade his phone even though he wasn't due for an upgrade for nearly 2 months. We weren't sure if they would do it or not. We went on a Monday afternoon around 1PM and there was only one other customer in the store. We told the guy who greeted us at the door what we were wanting to do and he referred us to a salesman named Jason Lawrence. Jason was awesome!! He is super knowledgeable, upfront and honest, and worked with us for almost an hour and a half getting everything switched over (it took a little longer than normal since I had to change my phone number and all). Plus, he helped us out with several promotional deals they had running at the time - including an 18GB data plan the two of us to share each month. Also, they had a deal running where if you got a new iPhone, they would knock $300 off the price of a new iPad. So I got the Air 2 (newest one out right now) for only $360 with a data plan on it for only $10 per month. Plus I still get to get a new iPhone every year like I used to when I was with AT&T... awesome! Anyway, I walked away with my new iPhone, he got his new Note 5, a new iPad, and we are saving money every month on our bill now. Very happy. read more

I always get great customer service at Verizon but this week Eli was exceptional! He helped me choose a new phone since mine had broken spontaneously. I had my toddler with me and he was really patient and sweet to her. He was incredibly easy to talk to and gave me great advice. It was a very pleasant experience. And I love my new phone, thank you! read more

I have been to this location a few times and it is always busy. The staff seems to do a good job at keeping the line moving and customers satisfied. There is usually a 5 to 10 minute wait at this location. read more

We came to close out account. Garrett has been working with us since we started having problems. He was very helpful and was apologetic about the whole mess. Who know if we will ever go back. If we do it is thanks to Garrett. Verizon is expensive and charging for GB is too much. I miss my unlimited. I can see why it is charging us but it is still hard to pay so much for two smart phones and two flip phones. Good luck. read more

Well, I'm getting a new phone. What poppycock. You pay for a brand new phone, it develops a clear mechanical problem 38 days after purchase and the "insurance" replaces it with a "like new refurbished" phone. Thankfully they are replacing it with a new, new phone...supposedly, but I have my doubts. I was told they were out of stock of new Galaxy 5's. Would someone like to go to the Verizon store on Wm. D. Tate in Grapevine and try to buy a new Galaxy 5 today? I'm sure they would find one. Whatever, at least it's being replaced. We are at their mercy unfortunately, but how many businesses would get away with replacing defective equipment with used equipment...not many I'd say. Shame on you Verizon and Samsung. read more

Jon, the dude with the dreds is freaking amazing. He makes this location shine.

Just left store,Miles assisted us,or so we thought. After deciding on a samsung galaxy s5,we assumed he was downloading all of the info from.my daughter`s phone while we were waiting the 30 plus minutes after concluding the sale...only to find out that it was the cover that was being applied! We had departed,realized no info was on the new phone ( after he had requested the memory card).We had to call him to find out the we had to do this ourselves..ha..whatever you do,do not request this salesperson. He should have informed us of this,prior to our departure. read more

Stand around waiting for service while players seem to just wander around aimlessly. Terrible service!!!

I have always experienced excellent customer service at this location, but Jason Lawrence takes the cake. Seriously, I wish I had a cake to give him. He was extremely knowledgeable, patient and helpful. Even though we were mostly just collecting information, we left with our problem solved and a idea of what we want. He didn't try to over-sell (which will run me off so fast you'll just see a cloud of dust), he simply listened, taught and met our needs. Two thumbs up, Jason! read more

I have been using this store since it was built and I normally dont complain, but the service has been on the decline for the plast couple of years, but yesterday was rock bottom and I wont return. First off, not one single employee was wearing anything that would I dentifey them as a verizion rep except their lanyard, so it was confusing on who to talk with. second the rep that I was paired up with was CLULESS and wasted my time. I kept asking what good is being eligible for an upgrade if im still paying retail for a phone over two years, and she didnt have a clue. the store was a mess, phones on display werent working and no one working seemed to care. I was told that this is a corporte store, but felt like a franchise. My experieince was so bad im even considering switching away from verizion. read more

I went here to get a Droid phone and the sales people wouldn't answer my questions unless I signed into their system. I'm not under contract so I wanted to make sure I get a good phone before being signed up. Definitely will not come back or consider verizon. read more