Great customer service, in and out in 5 minutes for a charging port issue with no charge.

The owners,Kirk and Caleb, are awesome. You work directly with them, and they know Apple. Helped me troubleshoot an old Mac and my phone, and navigated me through my options to buy a new Mac laptop. They are a family-owned, local business doing business the way it should be. You won't be disappointed. read more

I would give this place 20 stars if I could. I spent 90 minutes yesterday at the Apple store in Southlake, only to leave frustrated and without my problem resolved. This morning, a friend suggested I check out MacDaddy's in old town Carrollton, and I called them first thing to ask if they could do a battery swap on my iPhone X. They said sure, stop by anytime. Y'all, I was in and out in 20 minutes! TWENTY MINUTES!! They changed the battery for half of what the Apple store was going to charge and even threw in a free screen protector! The young man who did the repair also patiently answered all my questions about two older MacBooks I'm having issues with. And I learned they have phenomenal deals on refurbished Apple products. I am 100% coming back ASAP to have them help with my laptops and upgrade one to a newer model. Highly highly recommend! read more

RUN AWAY FROM THIS BUSINESS! I took a high-end mac to this story for repair, they said it was an easy fix, as it was obviously the "x" component, we see this trouble often and it would be so many hundreds of dollars and 4 days to fix. A week later "it was ready" Went over to pick up the computer and It was still having same issue and the issue was now something that parts were not available for. Another source indicates a different story. They quoted a computer to replace mine that had a fraction of the resources I need from a computer. I had a lot of hope for the successful repair of my computer here and had been led to believe this facility could make the repairs. So I get to follow a different thread now. I purchased two new MacBook pros from eBay, in the event there was an issue with one of them. The arrogance of the staff (Kala) is stifling, overpowering any actual competence. Customer service is sadly missing, because other clients are more important than my project, and he wouldn't allow me 5 minutes of his time to resolve this issue. There may be something they could do to resolve this, I don't know what that looks like. This situation is still running, and I hope to update this review as needed. Save your hopes and expectations for someone more worthy of your business. read more

Went in and Caleb helped me out. Had an issue with my phone not charging and he cleaned out the port for free! Headache solved. Great service. Would definitely recommend :) read more

Very fast to take care of all of my needs and very knowledgeable.. pricing is fair and always a little cheaper than the competition. Very friendly staff and great customer service skills. read more

I went to MacDaddy's with a broken connector wire to my Mac, trying to avoid the long wait at the Apple store. It was a quick fix, and I was completely satisfied! Next time I'll take them my iPhone for a new battery! read more

I had a small I phone issue that was easily solved while I waited!! What a pleasure to deal with a small shop rather than the massive Apple store. I will totally use this business for all my I phone and I pad needs. Nice locaction in old Downtown Carrollton. read more

So happy that I visited here before throwing away my $800+ iPad!! My iPad pro completely stopped working for no reason. Took it to the Best buy only to be told 'it's not repairable'. Apple basically said the same thing and I was sooooo sad. I remembered seeing this store when I was walking around the neighborhood so decided to give it a try. And to my surprise THEY COMPLETELY FIXED MY IPAD!!!! It also took them 2 day. I'm soooo happy. Will definitely recommend. read more

Welp I should of known better they sold me a fake iPhone charger for 35$ bucks what is more frustrating is that I ask the guy in the register Is it real? Yes he reply fake don't go here nothing but scammers read more

Total scam! They were selling mini iPads for $85 (I should have known it was too good to be true) the device is locked by the previous owner and there is a lot return policy! read more

DO NOT GO HERE! This company and its owner lack integrity and do not care about their customers. We were sold a 2017 laptop advertised as 2019 and were told by the owner himself that it was the latest model. Of course, we know nothing about computers so we believed him. He seemed great at the beginning but once we realized he was sending us a different computer than advertised he began to treat us much differently. He called my wife impatient and crazy because she posted a negative review and he threatened to not work with us unless we take the post down (how insecure and unprofessional). He blocked us via texting/calling and Facebook. He's ducking from us and refuses to own up to his mistake. This business will likely fail soon anyway for its lack of integrity and unwillingness to help their clients. VERY UNPROFESSIONAL, RUDE, & IMMORAL!!! STAY AWAY FROM MACDADDYS AND KIRK PORTER! WE HAVE BEEN CHEATED!!! If the owner refunds us our money we will gladly take all these reviews down and forgive what's been done wrong.. you have my word. But until then... I'm reporting this as much as possible. read more

I recently had the pleasure of doing business with one of MacDaddy's owners, Caleb. He is very knowledgeable and equally patient, a trait that I have seldom found when shopping for repairs or to make a purchase. I called and visited MacDaddy's before and after finalizing my purchase; Caleb patiently addressed all of my questions although some of the answers were more than obvious to a pro. The next time I'm in need to have my Mac repaired or to purchase a Mac product, there is only one place I will go, MacDaddy's! read more

We decided to move our company to Apple and needed to find a good reputable source for equipment. We purchased several thousand dollars worth of equipment from Macdaddys. The customer service was great and Kaleb was friendly and made the process easy. The first batch of machines that run the core of the business were great and continue to perform flawlessly. I also purchased a 13 inch Macbook pro for the front office manager to use at home. I then purchased a 2019 16 inch Macbook pro for the owner. He has never used Apple products and needed to learn how to use them. I setup the 16 inch at his home with an external monitor and keyboard and left it docked. So we never used the actual keyboard. I understand that they have a 30 day return policy and now I am told they have an extended warranty option which was never offered. They say its posted on a sign but my mistake for not seeing the sign. I had planned to trade my personal 2017 pro in and get another 16 inch 2019 and was told they would give me 250 for it, but I spilled liquid into the keyboard and it fried the computer. I took possession of the 2019 from the owner (who has decided that he wants a new M2 Pro) and brought it home. The 6 Y H N and spacebar would not work unless you applied pressure to the bottom of the case. I called and was told they would look at it. Kaleb was again accommodating and said he fixed the issue which was a loose keyboard ribbon cable. While I was there I also talked to Kaleb and asked him if it was ok if we deal only with him because the owner Kirk was very standoffish and doesn't really seem like he cares about the customers. Kaleb told me to call him or text him directly and gave me a business card. He said Kirk has been running the business for 15 years and has grown tired of it and is letting him run the business. So I took the Mac back home and it worked for a day before the issue appeared again. I had to drive it all the way back to Carrollton and was told they needed to keep it. So they gave me a loaner (an old 2015 with no USB C ports) and it didn't even have MS Office on it (Which they include with every computer) so I couldn't use it to run the business remotely. Two days later I was told it was ready and the keyboard issue seems to be fixed. He said he had to double tape it down. But now my left speaker buzzes. I know from taking it to the Apple Store that it needs the top case to be replaced to make it right. So I texted Kaleb this morning and I asked for help. I told him I understand that we are outside of the 30 days and that I was never offered an extended warranty but given the business that we have done and were planning to do I asked him to make it right. My company takes care of the customer first no matter the impact on the business. I received a response back through text from Kirk and he said that we are outside of the 30 days and they have done "more than they normally do" and that if I don't like it then we can do business elsewhere. And then he texted me that this is a personal line and not to text it again. I responded that I was given the business card with the cell number on it and was told to text it. I told them I will just post a review of our experience and move on. He responded that if we put a negative review on his company that he will put 10 on ours and "damage our company way more than it would damage his". He then called me and told me that 'I am overweight, have no friends, and no one likes me so I should kill myself' and that If I want to go to war with him then we will. I have the texts and the audio recording if anyone is interested in hearing them. All I can say is stay as far away from this business as possible. They may have great deals and seem friendly when you are purchasing, but with an unstable owner and responses like that to customers who are trying to do business with them no one should ever even think of walking in that door. BEWARE and proceed with extreme CAUTION!!!!!! read more

If I could give 6 stars I would! Friendly and very knowledgeable. I had an issue that my IT people couldn't fix in several hours. It took Kirk about 10 minutes and I was on my way. Very impressed. I'll be taking all my business there! read more

Best place for all apple gear. It has a great vibe and amazing customer service. I have bought lots of computers from these guys I truly would never go anywhere else. read more

My 2011 Mac Book Pro was shutting down during start up. Since 2018 I've been trying to get it fixed because until this issue it worked perfectly. I took it to Apple & they were absolutely no help. I tried Micro Center & they charged me several hundred dollars & didn't fix the issue. I had almost given up on it when, by chance, I drove by MacDaddy's and decided to bring it to them since I had nothing to lose. They told me it was the logic board and replaced it. However, when they got the logic board replaced they realized it was not the logic board and my RAM had gone bad. They replaced the RAM & put the original logic board back in. The logic board would have been $490 and the RAM was only $50. The MacBook Pro runs like it's new. They didn't have to tell me it was only the RAM but they did. In addition to their level of expertise & product knowledge they are honest, courteous and helpful. I won't take any of my Apple products anywhere else. read more

Cool place! Kirk is the owner and he got my MacBook Pro running so fast! And then he got my husband's 10 year old iMac running like it was brand new! Probably faster! And then we bought a brand new iPad for $129 less than Apple store! Great service! read more

I cannot believe I am just now finding out about MacDaddys. Never again will I buy another Mac from Apple or Best Buy. Kirk and his team are A+ on every level!!! Service, support, product selection are top notch and pricing is affordably fantastic! I purchased a fully loaded MacBook Air and had both of my iPhone screens fixed for such a great price. And I was in and out. No one tried to up sell me - they listened to my needs and wants and helped me find the best deal. I'm all in on MaDaddys!!! read more

My 2012 Mac mini continually had the spinning ball and neither Best Buy nor Micro Center stocked the 16gb RAM I needed. I called around finally speaking with Altex that doesn't do Apple but referred me to MacDaddy's. MacDaddy's had it in stock and installed it as soon as I arrived. Professional Apple specialists and great customer service. read more

Going back to film school, I was on a major time crunch in finding an iMac that was within student budget and wasn't going to take a month to get in my hands from Apple shipping direct. I found MacDaddy's via Facebook and Google and took a chance on visiting their shop with the intent to window shop and price. I walked out within 20 minutes with an amazing deal on a wonderful iMac and had a great time chatting with the staff and customers. The atmosphere in the store is very inviting and fun to explore. I enjoyed my visit and look forward to giving MacDaddys my future business and recommending to other students. Thank you MacDaddy's, you helped save my reboot college experience and I'll be sure to include you in my acceptance speech when receiving my academy award one day :) read more

Never going to an Apple store again. There's no need when you can get better information and brand new products for the best deals available in any technology retail. Trust the owners, Kaleb and Kirk, and you will be very pleased with any service. read more

This place is great!! Very good knowledge of the repairs they do. Within minutes the problem with the keyboard and trackpad of my MacBook Pro was diagnosed. AND it was waaay cheaper than quotes from Micro Center. I picked up the next day but they would have had it ready in a few hours. Winner winner! read more

Went in to get my phone screen repaired, took only 30 minutes and was a good price. However, the only guy working in there (not sure if he was manager, owner?) was not wearing a mask!!! Still a mask mandate here!!! Felt nervous to even get too close to him to give him my phone and then pick it up. Wasn't even wearing one around his chin or anything, just straight up nothing. Would be cautious coming during the pandemic. read more

I am a new college student who did some stupid shit to get her MacBook messed up and I have to say I went into macdaddy's (sadly to say it would have been Apple if not for this pandemic) but I came in with a pretty irritated mindset thinking I would have to pay mountains of money to pay for my computer to get fixed. BUT rather than jumping on the idea to scam me for my money, the nice bald guy at the front told my stupid ass about my 1 year warranty and long story short I just got my email back after sending my computer to Houston saying they fixed it and I couldn't be happier. Thanks macdaddy's! sometimes it's as simple as helping a broke college student out :) read more