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    T-Mobile Experience Store

    4.3 (18 reviews)
    Open 12:00 pm - 6:00 PM

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    11 months ago

    Helpful 1
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    1 year ago

    Helpful 1
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    1 year ago

    The employees are fantastic! Everyone is so helpful and understanding! Does not matter the issue. Place is clean and comfortable

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    1 year ago

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    2 years ago

    I've been coming to location for a while now. Every staff member is nice, friendly and knowledgeable.

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    2 years ago

    Helpful 1
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    5 years ago

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    3 years ago

    Great service and product knowledge. Switched from Verizon. My only regret was not switching sooner.

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    3 years ago

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    2 years ago

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    4 years ago

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    5 years ago

    Helpful 4
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    5 years ago

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    5 years ago

    Helpful 1
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    5 years ago

    Fantastic mobile expert Nikola !! T-Mobile has stepped up their game, service and quality can't be beat !!!

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    4 years ago

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    4 years ago

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    4 years ago

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    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    If you're ever in south lake and looking for all of those characteristics in a T-Mobile employee make sure you ask for Cherish.

    Mentioned in 2 reviews

    Read more highlights

    Verizon

    Verizon

    3.0(14 reviews)
    0.7 mi
    $$$

    Jessica Calles is the only person from Verizon who would help me when my new iPhone 17 Pro Max…read moreexperienced USB port failure - it stopped transferring data. I have Apple Care and Verizon customer service said it would be at least 2 or 3 weeks before I could get my phone replaced. I went to the nearby Apple Store and they said they could repair the phone in a few hours after receiving the part. I went with Apple. [aside: if the phone can be repaired, I was told by the folks at Apple that the major carriers refer to them for warranty repairs anyway]. The only "problem" was that the repair required a new enclosure and logic board, so a brand new set of IMEI numbers and new serial number. I had to contact Verizon to reactivate the phone. The first woman from Verizon's customer service treated me like I was an idiot for having Apple do the work. She was condescending and rude and claimed I had replaced the phone without Verizon's authorization. By the time I get to Jessica, she noted the new IMEI numbers and reached out to her manager and another contact and had Verizon add the IMEI numbers to their network and got the phone working again. Jessica is the one who got it done, and she is - hands down - the best public-facing employee Verizon has and is the sole reason I didn't cancel my new contracts, return all phones and go with another carrier. Hopefully Verizon will read this and get with her to find out why she's so awesome and then train their other public-facing employees to be like Jessica.

    Greg was an excellent rep who laid out my payment plans (printed a copy of ever offer)…read moreSo I could understand better my benefits. This gentleman was very patient in answering my questions made my switch from AT&T to Verizon seamless. Overall great experience, I highly recommend version over AT&T!!

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    Verizon
    Verizon
    Verizon

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    CPR Cell Phone Repair Southlake - I ended up getting White plate back on Gold iPhone Pro 13 Max Pro. For $170 !!!. Plus tax. This is not how I wanted to fix this!!!

    CPR Cell Phone Repair Southlake

    3.6(48 reviews)
    1.1 mi

    The worker here was a lifesaver. I came in with a cracked phone screen and I was worried the Face…read moreID wasn't going to work anymore. He was able to replace my screen in 15-20 minutes even though I had to pay $315 and he told me that he was able to fix my Face ID. I forgot his name but he was so kind and I will definitely come back if I have anymore problems with my phone.

    HEROES My wife's…read morephone died on Christmas Day. Couldn't get it to take a charge or power on. Apple Store could not connect to the device and said it would cost $500 for a new logic board. Even after that we wouldn't have access to the data. Four years of photos gone. Called one repair shop and they said I was out of luck. Called CPR and Simon said they'd give it a shot, charge me $50 to run a diagnostic, and only charge me for additional work IF they were confident they could get the data off. Took it in Sunday night as they were closing with little hope of recovering anything. After a couple days I got an update saying it would take board level repairs and while they've had success in the past, there are no guarantees. After a solemn week and a half, Norvin gave me a call and let me know they had been able to access the phone. About two hours later Simon calls to let me know they've been able to backup up the phone. Take in my wife's new home and they transfer it for us in less than an hour. These guys saved Christmas and gave us a great start to the new year. Highly recommend the team at CPR. THANK YOU GUYS!

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    CPR Cell Phone Repair Southlake - Trouble with your Mac or PC? We Can fix that at Pro-Tech

    Trouble with your Mac or PC? We Can fix that at Pro-Tech

    CPR Cell Phone Repair Southlake - Issues with your Tablet or iPad? We Can fix that at Pro-Tech

    Issues with your Tablet or iPad? We Can fix that at Pro-Tech

    CPR Cell Phone Repair Southlake

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    Apple Southlake Town Square - Some kind of manager who could care less if you get helped or not.

    Apple Southlake Town Square

    2.7(281 reviews)
    0.1 mi
    $$$

    I never have complaints bout Apple the people and service is always on point. Location was nice…read more Parking is not as easy since it's an outdoor mall but either than that it's great places

    To the rude lady at the Apple Store:…read more Yesterday we went there to buy IPad for my niece working in a hospital and we started checking for an Apple Watch for our son. The reason we were looking at a watch is simple--we need a tracking device for our 5 year old which we use a watch. Whenever we travel, we have him wear one, and he actually enjoys being able to call and text us and it makes us feel safe knowing we can contact and track him. Ironically, the plan we currently pay for his basic watch is more expensive than the AT&T plan offered with an Apple Watch. That's why it actually makes more sense for us to get the watch and add it to our AT&T account. When you loudly announced to everyone that I was holding an "$800 watch," I honestly didn't understand your intention--especially when you followed it up with, "We don't sell Apple Watches to 5-year-olds." I was about to say, he's not buying it--I am But regardless, that kind of behavior was unnecessary and inappropriate. Yes, there are cheaper options in the store, and I happened to be holding a higher-priced one. But the unnecessary attitude was unwarranted--we were just trying to see what would fit him. Plus I even asked if there are watches for kids and you arrogantly said .. you don't sell Apple Watch to a 5 year old kid. There's just actually less than $200 for old versions (when I checked now) and you could have just politely told us, cheaper ones are there or we have cheaper options! But you chose to be judgmental , arrogant and rude. What made it worse was watching you gossip about us with another customer and you both started talking and giving us some judgmental stare while monitoring everything we were doing. I was at first reprimanded for taking the watch away from the table (I was trying to fit it with my son) .. if that's not allowed, it could have been secured the same way the phones are. On top of that, you raised your voice at my husband while informing him that the other watches on display don't come off. Very unprofessional behavior, good thing I wasn't in the mood to start a scene, but I did make sure to let another staff member know that your attitude was unacceptable . The other guy though to be fair who assisted us in buying the iPad was helpful and very accommodating. That lady who thinks she owns the store doesn't deserve to be in a customer service department! Sorry about the word.

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    Apple Southlake Town Square
    Apple Southlake Town Square
    Apple Southlake Town Square

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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