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    AT&T Store

    2.0 (34 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Manager is in the gray jacket, very rude and not to help her
    Deanna G.

    Worst customer service I have ever seen have been waiting here with my name on a list as multiple workers sit together doing nothing to help all the customers who are waiting around. There are two people working very slowly. The rest of them are just chatting among themselves, do not come here.

    Lady who helped us said she looked up our past receipt & we didn't receive a discount on an accessory last time. Found the receipt—WE DID.

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    2 months ago

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    10 months ago

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    1 year ago

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    3 years ago

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    2 years ago

    30 year customer and trying to get new phones... worst customer service experiences I've ever had ... twice

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    2 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

    Worst customer service experience! Terrible attitudes and did not want to assist in any way. I won't go back.

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    7 years ago

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    7 years ago

    Had an appointment at 2pm. Walked in and hate to wait 30 min...only for them to tell me they are out of the iPhone 11pro and 11 pro x.

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    7 years ago

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    7 years ago

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    9 years ago

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    5 years ago

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    12 years ago

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    12 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    12 years ago

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    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Very helpful, sometimes they are really busy but I appreciate Zach who saved me a lot of unnecessary cost.

    Mentioned in 3 reviews

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    Verify this business for free

    People searched for Mobile Phones 566 times last month within 15 miles of this business.

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    Apple Southlake Town Square - Some kind of manager who could care less if you get helped or not.

    Apple Southlake Town Square

    2.7(281 reviews)
    0.2 mi
    $$$

    I never have complaints bout Apple the people and service is always on point. Location was nice…read more Parking is not as easy since it's an outdoor mall but either than that it's great places

    To the rude lady at the Apple Store:…read more Yesterday we went there to buy IPad for my niece working in a hospital and we started checking for an Apple Watch for our son. The reason we were looking at a watch is simple--we need a tracking device for our 5 year old which we use a watch. Whenever we travel, we have him wear one, and he actually enjoys being able to call and text us and it makes us feel safe knowing we can contact and track him. Ironically, the plan we currently pay for his basic watch is more expensive than the AT&T plan offered with an Apple Watch. That's why it actually makes more sense for us to get the watch and add it to our AT&T account. When you loudly announced to everyone that I was holding an "$800 watch," I honestly didn't understand your intention--especially when you followed it up with, "We don't sell Apple Watches to 5-year-olds." I was about to say, he's not buying it--I am But regardless, that kind of behavior was unnecessary and inappropriate. Yes, there are cheaper options in the store, and I happened to be holding a higher-priced one. But the unnecessary attitude was unwarranted--we were just trying to see what would fit him. Plus I even asked if there are watches for kids and you arrogantly said .. you don't sell Apple Watch to a 5 year old kid. There's just actually less than $200 for old versions (when I checked now) and you could have just politely told us, cheaper ones are there or we have cheaper options! But you chose to be judgmental , arrogant and rude. What made it worse was watching you gossip about us with another customer and you both started talking and giving us some judgmental stare while monitoring everything we were doing. I was at first reprimanded for taking the watch away from the table (I was trying to fit it with my son) .. if that's not allowed, it could have been secured the same way the phones are. On top of that, you raised your voice at my husband while informing him that the other watches on display don't come off. Very unprofessional behavior, good thing I wasn't in the mood to start a scene, but I did make sure to let another staff member know that your attitude was unacceptable . The other guy though to be fair who assisted us in buying the iPad was helpful and very accommodating. That lady who thinks she owns the store doesn't deserve to be in a customer service department! Sorry about the word.

    Photos
    Apple Southlake Town Square
    Apple Southlake Town Square
    Apple Southlake Town Square

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    Verizon

    Verizon

    3.1(15 reviews)
    0.7 mi
    $$$

    Jessica Calles is the only person from Verizon who would help me when my new iPhone 17 Pro Max…read moreexperienced USB port failure - it stopped transferring data. I have Apple Care and Verizon customer service said it would be at least 2 or 3 weeks before I could get my phone replaced. I went to the nearby Apple Store and they said they could repair the phone in a few hours after receiving the part. I went with Apple. [aside: if the phone can be repaired, I was told by the folks at Apple that the major carriers refer to them for warranty repairs anyway]. The only "problem" was that the repair required a new enclosure and logic board, so a brand new set of IMEI numbers and new serial number. I had to contact Verizon to reactivate the phone. The first woman from Verizon's customer service treated me like I was an idiot for having Apple do the work. She was condescending and rude and claimed I had replaced the phone without Verizon's authorization. By the time I get to Jessica, she noted the new IMEI numbers and reached out to her manager and another contact and had Verizon add the IMEI numbers to their network and got the phone working again. Jessica is the one who got it done, and she is - hands down - the best public-facing employee Verizon has and is the sole reason I didn't cancel my new contracts, return all phones and go with another carrier. Hopefully Verizon will read this and get with her to find out why she's so awesome and then train their other public-facing employees to be like Jessica.

    Greg was an excellent rep who laid out my payment plans (printed a copy of ever offer)…read moreSo I could understand better my benefits. This gentleman was very patient in answering my questions made my switch from AT&T to Verizon seamless. Overall great experience, I highly recommend version over AT&T!!

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    Verizon
    Verizon
    Verizon

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    Cellphone Trendz - Interior

    Cellphone Trendz

    2.0(28 reviews)
    8.3 mi
    $

    Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

    Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

    Photos
    Cellphone Trendz - Front

    Front

    Cellphone Trendz - Do NOT get anything repaired at Cellphone Trendz on North Tarrant!

    Do NOT get anything repaired at Cellphone Trendz on North Tarrant!

    Cellphone Trendz

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    CPR Cell Phone Repair Southlake - I ended up getting White plate back on Gold iPhone Pro 13 Max Pro. For $170 !!!. Plus tax. This is not how I wanted to fix this!!!

    CPR Cell Phone Repair Southlake

    3.6(48 reviews)
    1.2 mi

    The worker here was a lifesaver. I came in with a cracked phone screen and I was worried the Face…read moreID wasn't going to work anymore. He was able to replace my screen in 15-20 minutes even though I had to pay $315 and he told me that he was able to fix my Face ID. I forgot his name but he was so kind and I will definitely come back if I have anymore problems with my phone.

    HEROES My wife's…read morephone died on Christmas Day. Couldn't get it to take a charge or power on. Apple Store could not connect to the device and said it would cost $500 for a new logic board. Even after that we wouldn't have access to the data. Four years of photos gone. Called one repair shop and they said I was out of luck. Called CPR and Simon said they'd give it a shot, charge me $50 to run a diagnostic, and only charge me for additional work IF they were confident they could get the data off. Took it in Sunday night as they were closing with little hope of recovering anything. After a couple days I got an update saying it would take board level repairs and while they've had success in the past, there are no guarantees. After a solemn week and a half, Norvin gave me a call and let me know they had been able to access the phone. About two hours later Simon calls to let me know they've been able to backup up the phone. Take in my wife's new home and they transfer it for us in less than an hour. These guys saved Christmas and gave us a great start to the new year. Highly recommend the team at CPR. THANK YOU GUYS!

    Photos
    CPR Cell Phone Repair Southlake - Trouble with your Mac or PC? We Can fix that at Pro-Tech

    Trouble with your Mac or PC? We Can fix that at Pro-Tech

    CPR Cell Phone Repair Southlake - Issues with your Tablet or iPad? We Can fix that at Pro-Tech

    Issues with your Tablet or iPad? We Can fix that at Pro-Tech

    CPR Cell Phone Repair Southlake

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    AT&T Store - mobilephones - Updated May 2026

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