Brittney is definitely hope for the future of Verizon! She took time helping me with all of my…read morequestions. She is knowledgeable and communicated suggestions for future up grading. Mostly I felt valued as a customer of Verizon something I haven't felt in a long time. I am old and needed that extra care that Brittney provided. I will always go to this specific store in Grapevine on William D Tate. to see Brittney.

Typically good products and cell phone service. Customer…read moreservice in general has always been one of indifference leading to trials at other brands. Big and good enough to not care.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

Mark was super helpful and personable. I​ feel like communication and trust is​ essential in any…read morebusiness and I felt really taken care of with BeeConnectedNow. They took so much pressure off our plate which allowed us time to focus on the things that really mattered with our new home.

As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

We have had problems with latency and inconsistent speed. AT&T always comes and says all is fine…read more Ben and a team member came to the house and did a thorough troubleshooting--something ATT never does as they're only responsible for service to the house. We have a lot going on with smart devices, many devices, TVs, and gaming. He pinpointed some areas where the devices weren't getting optimal speed, listened to our specific needs, and devised a plan. Value was great and frankly he is likely under-pricing himself. Highly recommend if you have problems with your home network.

From the owner: At RMK Network Cabling - Data Voice Fiber, our mission is to provide top-notch cabling solutions…read morefor outfits of all sizes. We strive to keep businesses connected and productive. Our team of experienced cabling professionals have expertise in a variety of areas, including- Voice, Data & Fiber. From new construction design and buildouts to adding and repairing of existing CAT5E/6 and Fiber cables. We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.

Skyboost gave me high speed data for just outside of Dallas…read more Very fast and affordable. Streaming is a snap. Easy to install with no long tee contracts. Beats all of the other providers hands down. Thank you Skyboost!!!

We paid Sky boost $1,000 and they did not put any equipment and refute to return our money. They…read moredon't answer my calls or emails

Jessica Calles is the only person from Verizon who would help me when my new iPhone 17 Pro Max…read moreexperienced USB port failure - it stopped transferring data. I have Apple Care and Verizon customer service said it would be at least 2 or 3 weeks before I could get my phone replaced. I went to the nearby Apple Store and they said they could repair the phone in a few hours after receiving the part. I went with Apple. [aside: if the phone can be repaired, I was told by the folks at Apple that the major carriers refer to them for warranty repairs anyway]. The only "problem" was that the repair required a new enclosure and logic board, so a brand new set of IMEI numbers and new serial number. I had to contact Verizon to reactivate the phone. The first woman from Verizon's customer service treated me like I was an idiot for having Apple do the work. She was condescending and rude and claimed I had replaced the phone without Verizon's authorization. By the time I get to Jessica, she noted the new IMEI numbers and reached out to her manager and another contact and had Verizon add the IMEI numbers to their network and got the phone working again. Jessica is the one who got it done, and she is - hands down - the best public-facing employee Verizon has and is the sole reason I didn't cancel my new contracts, return all phones and go with another carrier. Hopefully Verizon will read this and get with her to find out why she's so awesome and then train their other public-facing employees to be like Jessica.

Greg was an excellent rep who laid out my payment plans (printed a copy of ever offer)…read moreSo I could understand better my benefits. This gentleman was very patient in answering my questions made my switch from AT&T to Verizon seamless. Overall great experience, I highly recommend version over AT&T!!

Well my mother in law locked up her phone the young man who helped us out was great…read moreHe wasn't able to reset it due to my suegra not setting up A Google account so She buys another phone 4 in 5 years But not due to T-Mobile Operator error in this instance

We just traded in our old phones tonight and Celeste was great. She handled both our data transfers…read moreflawlessly and we're both happy with our 16 pro max iPhones. We love T Mobile anyway. Best carrier we have ever had. .

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

*Spoiler Alert:* I loved my visit to this store and I know you will too. Thinking of switching? DO…read moreIT. I'm not a bot or paid whatever, I just know I can recommend this location with 100% confidence. Also, teachers, bring your badge or printed SBEC cert to receive a discount. I saw online that AT&T also offers discounts to Military, veterans, first responders, nurses, physicians, AARP members, members of Unions, and some corporations. In regards to my experience at this store, I'm extremely happy to say social distancing protocols were evident, streamlined, and implemented. Sanitize upon entry, all staff wore masks properly, shields on tables, and cleaned after every visitor. Props. The customer service was so much above and beyond what I would even expect from a GREAT customer service experience. I can not say enough to express how wonderful my sales rep, Justin, and the manager, Rick, are. The other associates were great too from the little I heard while we were activating my service. The staff at this location are knowledgeable, friendly, and seemed very efficient/experienced. More so, they demonstrated both with my visit as well as three other customer's experiences I overheard while I was there, that they genuinely care about their customers satisfaction and happiness, ensuring they get the exact right product for them, unlike some other places where pushing high ROI products comes before customer service. For example, I talked to a couple who came in with the equivalent of a flip phone and left with something that fit THEM instead of being pushed to spend money for a device outside of their needs or budget. I thought it was great that they didn't push or waste time upselling, but genuinely wanted the people visiting to leave happy with whatever they purchased. In fact, I had looked online for a device on their website and if I had it delivered, it would have taken a while to ship. Had gotten to the cart and had an idea of the cost, but expected to pay a couple hundred more in store. Not the case. Was happily surprised. The thing that stood out to me was every customer I saw/met left with a smile on their face. Legitimately. I did also. That normally doesn't happen when you're finishing a business transaction. I never smile when I finish checking out anywhere else, but this was a truly great team of people. In fact, I can not say enough about how amazing the sales reps are with attitude, product knowledge, and efficiency during the entire process. Quite the opposite of what I experienced at T-Mobile where visits are always longer than you'd expect (spent 2 hours trying to activate a phone I had for a number I already paid for and was told to try calling customer service. With what phone??? Not at all the case at this AT&T. Plenty of service reps (always an issue at T-Mobile, which would be fine if it wasn't a regular occurrence) who actually want to help. In addition to the staff, the manager I met was simply incredible. I had thought about switching from T-Mobile to AT&T, but he is the reason I committed to doing so. He took it upon himself to help me get exactly when it was a near impossible ask. He went very much out of his way to ensure that I had exactly what I needed. I'm not sure how he did it, but he miraculously found something no one had and travelled some distance to get it. Apple themselves were unable to help me. My former service provider, T-Mobile also failed to deliver. I didn't even go to the store that day expecting to leave with what I needed based on the limited supply. He may not always be able to work magic, but because of his efforts and a bit of luck that there was ONE phone left in inventory, I am one extremely happy customer. I left there with not only what I needed but what I wanted as well. I am so very, very grateful for his incredible dedication to PEOPLE as well as to the company.

I didn't feel like they cared, just going through the motions…read more BUT--The young woman who helped me was overworked, for sure. The music playing was annoying. She did give me choices for products and gave some nice discounts though. Kudos to her for juggling! I don't think she was getting a break anytime soon. That ain't right.