I do not recommend Frontier Communications for phone or internet service. They receive 1 star…read morebecause here is no 0 star option. We recently had a service outage, and this was time consuming to handle by phone with Frontier through an overseas poor quality noisy call center static filled connection, eventually to be told that this required an in person visit. There is no in person Frontier office that you can visit in CT. It was clear that this was a Frontier issue, but they told us that we might have to pay for the service visit. I was told that the service rep would arrive the next day, but they do not provide any time windows. (Frontier had initially said that it would be a several day wait, and they only provided the next day service when I insisted.) So I stayed at home all day waiting. We needed our landline (for my business) and internet, and it took all day before they finally arrived (I suspect because I called them again mid afternoon when they had not yet arrived by mid afternoon on a Friday. The call representative I spoke with to find out the status of our situation was rude on the phone. When the representative arrived at 4:15 on Friday afternoon, I overheard the service technician say by phone to a colleague that we had been added on at the last moment). It turned out to be the same service issue that another home near us had experienced, and it was a Frontier issue that was not fully explained to us. I took him about 5 minutes to handle this by hand held computer - cellphone; he did not physically need to address our equipment). After this experience, we cancelled our service. The charge for landline and internet service recently dramatically crept up, and we had in the past had to call them about exceedingly slow speeds at peak usage times. Frontier only allows you to cancel by phone, so, you cannot cancel in-store or online. There are no Frontier stores in CT. So you need to find the proper phone number to call to cancel, and this is not intuitive on their website and the voice menus are not helpful and are time consuming. I eventually found the contact number by typing cancel service into Google. You need to drop off your equipment at a UPS store. This part of the process is not difficult. But you will not receive a notice that the equipment has arrived, so make sure to keep all your documentation. I received in early February an email to pay for the final bill, with the amount owed stated in the email without itemization, and it directed me to our online account to pay. But the online account did not have a final bill. I contacted Frontier by chat to clarify this. They said that I had cancelled as of Feb 1, but I told them that I had called them Jan 8 to cancel. They said that they had no record of that call. They proceeded to provide canned legalese responses by chat to my question about why I did not have the bill on my account after having received the email. They did not address my question and they kept focusing on their restocking charge, that I was not disputing and was not the reason for my call. I eventually gave up on them, signed off, and my question was never answered by them. It appears that Frontier does not prorate their bills, meaning you will pay the full final month even if you cancel at any point in the middle of your billing period. We cancelled on Jan 8, but we were still charged for the full month of January phone and internet service. Even though I had been told when I spoke with the representative by phone on Jan 8 that one of these services would be prorated . Frontier also charges a restocking $50 fee for the router (an old router we had for 7 years). It is hard to dispute things with Frontier because they do not provide confirmatory emails or online account messaging to confirm prior telephone discussions. Days later, the charge finally appeared on my account. I hope that this is my final interaction with them. We now have direct internet access with a different provider at a much lower price, that provides reasonable time windows with text updates for their service visits, and with access to a conveniently located in-person store. We have much better Internet service with our new provider, and we are glad not to have the aggravation of dealing with Frontier Communications. We do not recommend Frontier. Read our experience and beware if you decide to use them.

NTI is a client of mine and as clients go, they have been great to work with. No issues, no…read morecomplaints, and great communication

From the owner: Since 1990, we stake our name and reputation on providing all our customers with the right solution…read morefor their communications needs, taking advantage of new technology and providing true value with continued support. No matter what your communications needs may be, the Normandeau Staff will provide you with proven technology and superior customer service. Over the years we have prioritized quality service while maintaining the friendly attitude that make working with Normandeau Technologies a pleasure for our customers. We believe that our business is built on relationships.

Worse company anywhere.... Will definitely be cancelling. They employ a lot of people and when…read moreyou call you get to speak with all of them and explain why you called.

The worst the worst the worst. Do anything you can to avoid getting Comcast service. Some places…read moreit's the only game in town so we're stuck with it. I must've spent 10 hours on the phone now trying to set up service with them. The first time they canceled my contract because they Claimed I was supposed to pick up the equipment and I didn't, but they never told me I had to pick up the equipment. When I set up the second time they offered me a worse deal, but claimed it was all they could do; when they confirmed it, it was wrong, and so I called back again. I finally got a supervisor, she said that I could have the original deal but she never confirmed it either. She gave me a phone number I could call her out without having to go through the system but she never calls back. so I still don't have service and I don't have any confirmation of the deal they've offered me, I do have the equipment but I'm not setting it up until I know what I'm paying for! I just freaking hate dealing with them. It always takes at least a half an hour to get a human being on the phone because none of the options ever really apply. I literally want to pull all my hair out when I have to deal with them.

Be very careful when they try to sign you up with incentives! I was supposed to get a free…read moreAmazon.com gift card. Now they are asking me what the code was from a month ago. Who remembers the code after everything was all set up! So I signed on with Dish and Frontier wireless in order to receive the gift card. I'm am actually on the phone trying to get my free gift card. The wait time on hold is ridiculous and you cannot cancel for two years or you pay a large fee!! I say if they record your conversation then listen to it because then they will get the code and the rep telling me all about my free gift card. I smell fraudulence and it stinks!!! They are now telling me it will take 2 to 4 weeks, I'll let you know? Still didn't get the gift card!!! Thank goodness I didn't get the gift card because then you couldn't cancel!! I changed service which was tough to do! They were pushy and rude! Not using your service anymore!

Once Again I have had the horrible experience to have to call Dish Network regarding a reoccurring…read moreproblem with one of my home receivers ( I have several receivers in my home) This one receiver constantly shorts out and the screen goes black. I have done everything as requested to fix this receiver via their phone reps and online help. I'm at the point now where I told them I Do Not work for Dish and should not have to fix their equipment !! I have asked for service and for the receiver to be replaced! Apparently my request is not acceptable! They have refused saying I should "troubleshoot" the receiver as instructed! How Many Times must I do this??? Now this company has the unmitigated gaul to say they will (one time only) send me another receiver for Me to Hook Up and if that wasn't the problem they are absolved from any further responsibilities regarding this matter. In my opinion Dish Network needs to immediately revamp their service before even more customers leave their network.

Great store. They take care of all your Verizon needs and go above and beyond. I worked with the…read moregirl with red hair, and she ran through a bunch of different promotions with me and found me the best deal. My entire phone was set up and looked exactly like the phone I had previously. It was so seamless.

Staff was very nice and helpful in finding the best priced upgrade for me on a family phone plan…read more They did the data transfer and also provided me with a loaner phone and charge cord until my new phone came in. Thanks guys!

One year as a customer. Could never log into my account due to a confirmed bug in their own system…read more Called every month, spent hours on hold, lost work income during outages. Their own executive office finally confirmed it was their error after 12 months -- then told me it was an "education" problem on my end. Offered $20 as compensation. Switched to a different provider and haven't looked back. Do not recommend.

From the owner: Welcome to your dedicated Comcast Business Solutions provider! I'm here to serve as your personal…read moreguide through the dynamic world of internet, phone, and mobile services tailored exclusively for the success of your business. Imagine the possibilities of having a local, dedicated professional who truly understands the ins and outs of your business's communication needs. I'm not just a voice at the other end of the line; I'm your neighbor, your partner in growth, and your direct line to the resources that keep your business thriving.

I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers