After 9 visits to try to set up a new account I ultimately found out that they lied and screwed me…read moreI wouldn't recommend Verizon to anyone the service is awful and they lie

My experience was...dare I say...pleasant? Came on Black Friday to buy the latest iPhone. Didn't…read morewait too long and our CSR, Audrene, was well versed in the promos and super patient with my many, many questions. There was a new iPad and Apple Watch offer available to anyone who was buying an iPhone (Black Friday special, perhaps?) but after crunching the numbers with my partner (it calls for additional lines and a 3-year contract commitment) we realized it wasn't for us. But Audrene was super patient as we worked it out amongst ourselves. She was also not salty when my kid tracked brownie crumbs all over the store or when we started re-enacting the lift scene from Dirty Dancing in the middle of the store. Case selection was sad and overpriced but I think that's par of for the course.

Had a great experience with this store specifically with Laurel she was very helpful and solved our…read moreissue professionally. We greatly appreciate the employees in this location.

Dana was absolutely amazing! Very friendly helpful and…read morepatient Great guy !!! Took the time to explain things

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.

I was traveling through Enfield when the connector on the charging cable for my iPhone snapped off…read more The staff was helpful and told me that it had a year warranty and would replace it at no charge. Easy. Thanks.

Company Review:  (unfortunately, this hurts all local AT&T Stores, so I'm posting it at multiple)…read more AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff.  Okay, sounds fair you might say, but AT&T CORPORATE STORES CANNOT HELP YOU if you performed a PHONE PURCHASE, UPGRADE or other transactions with AT&T directly using their OWN CORPORATE RUN WEBSITE?   What a farce.  And Goodness help you if you go to a RESELLER STORE MASQUERADING AS A CORPORATE RUN STORE, because there is not an obvious way to know the difference, but they'll be even less helpful!! I'll be leaving similar reviews at all the local AT&T stores.  If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service.   The whole company is built to grab your money and waste your time.   Consider another cellular provider.

Once again, GoGeeks bailed me out of a problem for which I was totally in the dark. I have used…read morethem many times and bought equipment from them and always found GoGeeks staff to be responsive, efficient, pleasant to work with and reasonably price. I have used them many times over several years and recommend them to family and friends.

Home visit to get Printer working - the day after I tried to print something & it didn't work…read more Flat out refused to return. I am disabled and had been release from rehab a few weeks before requesting their services. This is the company I purchased my computer from and have used them for servicing.

I do not recommend Frontier Communications for phone or internet service. They receive 1 star…read morebecause here is no 0 star option. We recently had a service outage, and this was time consuming to handle by phone with Frontier through an overseas poor quality noisy call center static filled connection, eventually to be told that this required an in person visit. There is no in person Frontier office that you can visit in CT. It was clear that this was a Frontier issue, but they told us that we might have to pay for the service visit. I was told that the service rep would arrive the next day, but they do not provide any time windows. (Frontier had initially said that it would be a several day wait, and they only provided the next day service when I insisted.) So I stayed at home all day waiting. We needed our landline (for my business) and internet, and it took all day before they finally arrived (I suspect because I called them again mid afternoon when they had not yet arrived by mid afternoon on a Friday. The call representative I spoke with to find out the status of our situation was rude on the phone. When the representative arrived at 4:15 on Friday afternoon, I overheard the service technician say by phone to a colleague that we had been added on at the last moment). It turned out to be the same service issue that another home near us had experienced, and it was a Frontier issue that was not fully explained to us. I took him about 5 minutes to handle this by hand held computer - cellphone; he did not physically need to address our equipment). After this experience, we cancelled our service. The charge for landline and internet service recently dramatically crept up, and we had in the past had to call them about exceedingly slow speeds at peak usage times. Frontier only allows you to cancel by phone, so, you cannot cancel in-store or online. There are no Frontier stores in CT. So you need to find the proper phone number to call to cancel, and this is not intuitive on their website and the voice menus are not helpful and are time consuming. I eventually found the contact number by typing cancel service into Google. You need to drop off your equipment at a UPS store. This part of the process is not difficult. But you will not receive a notice that the equipment has arrived, so make sure to keep all your documentation. I received in early February an email to pay for the final bill, with the amount owed stated in the email without itemization, and it directed me to our online account to pay. But the online account did not have a final bill. I contacted Frontier by chat to clarify this. They said that I had cancelled as of Feb 1, but I told them that I had called them Jan 8 to cancel. They said that they had no record of that call. They proceeded to provide canned legalese responses by chat to my question about why I did not have the bill on my account after having received the email. They did not address my question and they kept focusing on their restocking charge, that I was not disputing and was not the reason for my call. I eventually gave up on them, signed off, and my question was never answered by them. It appears that Frontier does not prorate their bills, meaning you will pay the full final month even if you cancel at any point in the middle of your billing period. We cancelled on Jan 8, but we were still charged for the full month of January phone and internet service. Even though I had been told when I spoke with the representative by phone on Jan 8 that one of these services would be prorated . Frontier also charges a restocking $50 fee for the router (an old router we had for 7 years). It is hard to dispute things with Frontier because they do not provide confirmatory emails or online account messaging to confirm prior telephone discussions. Days later, the charge finally appeared on my account. I hope that this is my final interaction with them. We now have direct internet access with a different provider at a much lower price, that provides reasonable time windows with text updates for their service visits, and with access to a conveniently located in-person store. We have much better Internet service with our new provider, and we are glad not to have the aggravation of dealing with Frontier Communications. We do not recommend Frontier. Read our experience and beware if you decide to use them.