Roger did an excellent job with a Starlink internet installation in Outer Cape Cod. Previously, the…read moreonly Internet option available was DSL. It would have cost $70,000 per mile to expand fiberoptic cable to the home. Other local satellite companies said it wouldn't be possible to have the necessary line-of-sight to their satellites. Starlink was our last hope. The job was complicated by the fact that we were coordinating the logistics from 500 miles away. The location of the install was challenging - a fairly remote, sparsely populated location with significant tree canopy. Roger helped the whole way through - from guiding us to purchase the proper equipment from Starlink, speaking with an arborist to help us with tree cover issues, and explaining his approach as he performed the work. He used a 5 ft. tripod and an additional 10 ft. pole to mount the Starlink dish on the roof. That gave it enough clearance from the tree canopy to pull in a strong signal. Internet speeds were as fast as 260 Mbps down and 30 Mbps up. This compared to 4 Mbps down and 1 Mbps up with DSL previously. Needless to say, we're quite pleased with this result. Roger is clearly an expert at his craft. He's been in business for 46 years. He also has a great work ethic. He spent a significant amount of time on the roof in 95-degree heat. He didn't stop until the job was done. The cable run into the home was efficient, and he cleaned up impeccably after his work. And he's a nice guy to boot. Worth every penny!

From the owner: Not sure what's going on with your TV or antenna? TV or antenna just stopped working? Call me and I…read morecan help fix that. I also do new installations on TV and antennas as well! Roger's Satellite Antenna Service offers the following services to our customers Channel Master, Winegard, Digitenna off-air antennas Residential and commercial systems. Television prewiring for new construction Roger's Satellite Antenna Service has been serving Cape Cod, the Islands, and Connecticut for 44 years and provides high quality service and workmanship at fair prices. We offer a site survey by taking signal readings with a meter and test antennas up on your roof to find out what signals are available in your area.

I do not recommend Frontier Communications for phone or internet service. They receive 1 star…read morebecause here is no 0 star option. We recently had a service outage, and this was time consuming to handle by phone with Frontier through an overseas poor quality noisy call center static filled connection, eventually to be told that this required an in person visit. There is no in person Frontier office that you can visit in CT. It was clear that this was a Frontier issue, but they told us that we might have to pay for the service visit. I was told that the service rep would arrive the next day, but they do not provide any time windows. (Frontier had initially said that it would be a several day wait, and they only provided the next day service when I insisted.) So I stayed at home all day waiting. We needed our landline (for my business) and internet, and it took all day before they finally arrived (I suspect because I called them again mid afternoon when they had not yet arrived by mid afternoon on a Friday. The call representative I spoke with to find out the status of our situation was rude on the phone. When the representative arrived at 4:15 on Friday afternoon, I overheard the service technician say by phone to a colleague that we had been added on at the last moment). It turned out to be the same service issue that another home near us had experienced, and it was a Frontier issue that was not fully explained to us. I took him about 5 minutes to handle this by hand held computer - cellphone; he did not physically need to address our equipment). After this experience, we cancelled our service. The charge for landline and internet service recently dramatically crept up, and we had in the past had to call them about exceedingly slow speeds at peak usage times. Frontier only allows you to cancel by phone, so, you cannot cancel in-store or online. There are no Frontier stores in CT. So you need to find the proper phone number to call to cancel, and this is not intuitive on their website and the voice menus are not helpful and are time consuming. I eventually found the contact number by typing cancel service into Google. You need to drop off your equipment at a UPS store. This part of the process is not difficult. But you will not receive a notice that the equipment has arrived, so make sure to keep all your documentation. I received in early February an email to pay for the final bill, with the amount owed stated in the email without itemization, and it directed me to our online account to pay. But the online account did not have a final bill. I contacted Frontier by chat to clarify this. They said that I had cancelled as of Feb 1, but I told them that I had called them Jan 8 to cancel. They said that they had no record of that call. They proceeded to provide canned legalese responses by chat to my question about why I did not have the bill on my account after having received the email. They did not address my question and they kept focusing on their restocking charge, that I was not disputing and was not the reason for my call. I eventually gave up on them, signed off, and my question was never answered by them. It appears that Frontier does not prorate their bills, meaning you will pay the full final month even if you cancel at any point in the middle of your billing period. We cancelled on Jan 8, but we were still charged for the full month of January phone and internet service. Even though I had been told when I spoke with the representative by phone on Jan 8 that one of these services would be prorated . Frontier also charges a restocking $50 fee for the router (an old router we had for 7 years). It is hard to dispute things with Frontier because they do not provide confirmatory emails or online account messaging to confirm prior telephone discussions. Days later, the charge finally appeared on my account. I hope that this is my final interaction with them. We now have direct internet access with a different provider at a much lower price, that provides reasonable time windows with text updates for their service visits, and with access to a conveniently located in-person store. We have much better Internet service with our new provider, and we are glad not to have the aggravation of dealing with Frontier Communications. We do not recommend Frontier. Read our experience and beware if you decide to use them.

I hired Orlando to anchor some furniture. He drilled holes on the top of my furniture and put the…read moreanchors in the wrong spot. Not only did he put the anchors on wrong but he messed up my furniture. I hired him based on his great reviews and said he could do it. This is easy basic stuff now I'll have to pay for it to get it redone.

the best service the tech was on time and really nice he help me by mounting my tv and assemble my…read morefurniture and the price was good

Truly amazing service! Pete worked for 11 hours to get my TV looking as good as it possible can. He…read morewas very patient and explained everything that he was doing and why it was important to get the most our of my TV. He brought the latest gear and software, and was able to adjust every facet of my TV's operation. Now my TV picture looks amazing. Highly recommended!

Pete spoke on the phone with me long distance for more than an hour with what I would consider less…read morethan pertinent information before I had to cut the call due to a rather large charge on my phone bill. Not a big deal I thought, he just cares about his customers. We had originally decided to meet in december to have my television calibrated, but something personal came up on his end and he had to cancel. Not a big deal since I was having some financial troubles and didn't mind waiting until things got better. I told him I would get ahold of him when they did, likely in the spring. I contacted him in the spring to let him know I was still interested, but didn't have the money then and I would contact him later on when I did. A couple months later in the summer I emailed him to schedule an appointment for the fall. When I did this, he then quoted me a much higher price than he did in the winter, and said he needed to be paid all of it up front. I did not have the money to do this, so I said "Unfortunately I don't think I can afford it right now. I'm heading back to school in September, and thought I would have the extra funds but it's looking like I won't. I don't mean to waste your time. I hope you will be available in a couple of years when I finish and am working in a field where I will be more financially stable." His response was "I appreciate your honesty, but the fact is you did cause me to waste valuable time and effort responding to your on and off again quest to get your TVs calibrated. That's why I insisted on a pre-appointment deposit because I was very concerned about you changing your mind. I do wish you well and hope that you achieve financial stability." I found this reply to be rather rude and hypocritical considering he was the one who initially cancelled our original meeting, and costed me 100 dollars on my phone bill. I let him know this, and he told me to grow up. So yeah. Those are the facts.

Be very careful when they try to sign you up with incentives! I was supposed to get a free…read moreAmazon.com gift card. Now they are asking me what the code was from a month ago. Who remembers the code after everything was all set up! So I signed on with Dish and Frontier wireless in order to receive the gift card. I'm am actually on the phone trying to get my free gift card. The wait time on hold is ridiculous and you cannot cancel for two years or you pay a large fee!! I say if they record your conversation then listen to it because then they will get the code and the rep telling me all about my free gift card. I smell fraudulence and it stinks!!! They are now telling me it will take 2 to 4 weeks, I'll let you know? Still didn't get the gift card!!! Thank goodness I didn't get the gift card because then you couldn't cancel!! I changed service which was tough to do! They were pushy and rude! Not using your service anymore!

Once Again I have had the horrible experience to have to call Dish Network regarding a reoccurring…read moreproblem with one of my home receivers ( I have several receivers in my home) This one receiver constantly shorts out and the screen goes black. I have done everything as requested to fix this receiver via their phone reps and online help. I'm at the point now where I told them I Do Not work for Dish and should not have to fix their equipment !! I have asked for service and for the receiver to be replaced! Apparently my request is not acceptable! They have refused saying I should "troubleshoot" the receiver as instructed! How Many Times must I do this??? Now this company has the unmitigated gaul to say they will (one time only) send me another receiver for Me to Hook Up and if that wasn't the problem they are absolved from any further responsibilities regarding this matter. In my opinion Dish Network needs to immediately revamp their service before even more customers leave their network.

I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

Personalized service, great quality and extreme value, top notch install experience. Serving all of…read moreyour telecommunications home and businesses needs.

From the owner: Here at Taylor Made Communications we pride ourselves as locally owned and trusted experts on your…read moretelecommunications needs. With custom installs that provide each and every customer their own unique value, along with honest and integrity complete service year round!

After 9 visits to try to set up a new account I ultimately found out that they lied and screwed me…read moreI wouldn't recommend Verizon to anyone the service is awful and they lie

My experience was...dare I say...pleasant? Came on Black Friday to buy the latest iPhone. Didn't…read morewait too long and our CSR, Audrene, was well versed in the promos and super patient with my many, many questions. There was a new iPad and Apple Watch offer available to anyone who was buying an iPhone (Black Friday special, perhaps?) but after crunching the numbers with my partner (it calls for additional lines and a 3-year contract commitment) we realized it wasn't for us. But Audrene was super patient as we worked it out amongst ourselves. She was also not salty when my kid tracked brownie crumbs all over the store or when we started re-enacting the lift scene from Dirty Dancing in the middle of the store. Case selection was sad and overpriced but I think that's par of for the course.