I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

Evidently new owners took over in May. Beware!! They don't uphold any of the things that are still…read morebeing advertised on their website (I'm assuming from the previous owners). I had my iPhone screen replaced with the previous owners a few months ago and they were awesome! My son decided to drop my phone and crack the screen again. I called them, since I had the "Total Protection Plan", that states they will replace your screen for the life of the phone with no questions asked. Not the new guys. They said they don't do anything for free and had no idea what I was talking about. They took over in May and aren't honoring any of the previous agreements. I will save my $110 and use it at a reputable establishment.

I was so happy to get my phone fixed because I thought it was a throw-away! Service was friendly…read moreand quick. I recommend that you bring your phone by if it is broken and you may also be surprised and happy with the outcome!

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Todd is amazing! Prompt, efficient, professional, and friendly. My 2012 iMac died on me last year…read more Not many Apple repair centers in Southern Oregon to choose from but after a quick search on Google, I came across Todd and decided to call him. In addition to fixing my computer, he recovered data from the old bad hard drive and shared tons of knowledge about the iCloud, back ups. He is my go-to for all Mac related issues.

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

They completely misrepresented speeds in Medford. Can't get coverage in my home. My neighborhood…read moregets less than 5mbps. Zero download speed. Most of Medford's east side is slow. I feel bait and switched.

Us cellular as a company Is difficult to pay off a phone I…read moredecided to switch providers cause I'll save 150 dollars a month and trying to pay off one of the phones is a nightmare Only mistake I made was not paying off the phone in question before switching companies You would think a company would gladly take your money however not us cellular a full star rating in to much a quarter star would be a more appropriate rating

5 star peronable fun personality. Old hard drive died,…read moreInstalled new solid state drive Computer like new without buying another laptop. Highly recommend Benjamin for in home computer services so appreciated his expertise

Excellent customer service. Took a couple of visits, but finally after a new card, double screens…read morefor two systems worked. I will use again

I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.