Great Service from Cesar! We came in to upgrade a phone and Cesar was efficient, helpful, and…read morefriendly. One of the best experiences we've had in an AT&T store.

Went to turn in a phone after buying a new one and was told it had to be charged first--fine,…read morethat's on me. But what's frustrating is they had literally no way to help. No lightning cables, no USB-B brick to borrow--nothing. Something that should've taken a couple minutes turned into a wasted trip.

I went in to the store on Delta Waters on December 24, 2024 to purchase a last-minute gift of an…read moreiPad. Well, in the store, they convinced me that there was a special going on for an iPad and an Apple Watch, I agree to this I felt that it was a good deal. However, after spending two hours at the store after everything was said and done, they went to scan my drivers license and it had just expired in November. They would not take my current passport or any other government issued ID but a drivers license. This was a bust and a complete waste of time. Then they convinced me to turn my iPhone 12 Pro in for the new 16. I told him I did not want to make any more installment payments and they said they would give me $830 credit for my old phone and I paid the $369.99 in cash that day to pay off the difference so the new iPhone 16 would be completely paid off and I would just be paying for the service. Recently did an update if you were going to change any information, passwords, etc. you have to wait one hour. It was Christmas Eve and everyone was antsy to get home and no one wanted to wait the hour It was going to take to unlock the phone. After spending three hours in the store, they did let me go home with my new iPhone 16 and said they would send me a return kit in the mail and all I needed to do on my own time was wait that allotted one hour and finish the transferring from the old phone to the new phone. Put the phone in the box mail it in and I would see a credit on my bill. After coming back from vacation, I never received a box in the mail. I checked with the house sitter who is getting our mail on a daily basis, she said that we never received a box or any packages. Now I call in and I see that my new bill says I owe $830 in installments. The exact thing that I did not want. AT&T said there was nothing they could do for me because it was past a 30 day Deadline. I was never informed that I had to turn The old phone in before 30 days. If so, I would have Made sure it was done. Long story short, I should have asked the staff to stay later than 6 PM when the store was closing to finish my transfer of information. Now I'm $830 in the whole Bound by a two-year contract that I did not want to sign but now I automatically am in because I did not get the credit for my old phone. On top of this, I was not able to go home with a iPad As a Christmas gift for my husband. I ended up going in on December 26 to Best Buy and purchase an iPad from there because I did not need a valid drivers license to make a purchase. I guess this is on me, but it is extremely frustrating that I'm in a contract, I owe money that I told was going to be a credit and spent hours and hours of waste of time to walk out of the store empty-handed. Then to be told by AT&T customer service that there was nothing they could do. Their hands were tied. I'm extremely extremely disappointed I have been a loyal customer for 10 years, I would've thought that being in customer service for over 20 years myself that there would've been something they could've done for a customer, other than walking away with a bad taste In their mouth and And no faith that AT&T would make it right. Extremely disappointed.

The tech I had was so rude & dismissive that I will never go back to that store again. I'll drive…read moreacross town to avoid this store on Delta Waters. To many disappointing and disrespectful things happened from this SERVICE person - unbelievable ‼

We made purchases with the assistance of Nick. He did not push us to buy anything, but rather gave…read moreus factual information to guide our decision-making. Once we decided on our multiple purchases Nick carefully guided us through the operational details for the equipment. He answered all of our questions, showing great patience with a non-tech savvy couple. At all times he was polite, professional and of good humor. This employee is a fantastic exemplar for your company! Isaac & Deborah

Dishonesty. I was told that a deal existed when in that…read morepresent reality, it did not. The manager (James) literally pretended to be reading from the list of promotions and told me that if I bought an SE with Next Up, I could trade in the phone after a month, pay a third of the value of the SE and have a 16 for free. He made it seem like a great deal, laughing and all happy for me. He was acting and lying, fully aware of his lie. Later, two reps in person and two on the phone told me he had in fact lied. I then had to pay $55 to return the SE (At and T on the phone did reimburse me). He also continued to lie, saying that he had not in fact lied. I have left my phone number for the district manager (linda) who has not bothered to call me back. This is a first for me in a phone store. When you go there, prepare yourself as if you are about to buy a used car. Do not trust what you hear. Research it, then make a decision.

Alex had my phone up and running again in 10 minutes. Great customer service. There was a line but…read morethey worked very efficiently and I was very satisfied.

I will not return to this store. Employee was rude to me from the very beginning. I needed help…read moreputting my sim card in my new phone. The employee refused to help me and told me I had to do it myself due to covid. Makes no sense when they are touching everyone else's phones. He refused to offer me a pin so I could open the sim card tray. I reached for a pen and the employee kicked me out of the store. I was told Daniel was the supervisor. I spoke with him and he was rude as well and refused to even try to help with the situation! He needs to go!

As a new T-Mobile customer, I am extremely disappointed by this experience. My brand-new iPhone…read morebecame unusable during its first software update, less than 30 days after purchase. Rather than offering a prompt resolution or replacement, I was instructed to take the device to Best Buy or Connecting Point so it could be sent out for repair--an estimated 10-day process that would leave me without a personal and work phone. When I explained the urgency of the situation, including a family health issue, I was told that it was not T-Mobile's problem. To make matters worse, the manager declined to come out of the office to discuss the situation or help identify a reasonable solution. This lack of empathy, accountability, and customer support is unacceptable. As a new customer, this has been an incredibly frustrating and disappointing introduction to T-Mobile.

Shout out to Nick! He helped me more than you can imagine. My phone was acting weird, the maps and…read moreinternet wouldn't open on my phone while on vacation in Oregon. We found a T-mobile in this cool nearby small town of Medford, Oregon. Nick was very helpful and patient and helped get my phone back up and running normal...He even showed me how to get a Siri with a British accent...THIS WAS DOPE...I always wanted a British Siri...Nick changed my life that day when he did this!!! If your reading this and your near Medford stop by T-mobile and give nick a HIGH 5 and some coffee. Thank you Nick,you rock bro!!!

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

I showed up at the store in Central Point Sunday 12-15-19 and Sierra took care of my issues (my…read moremain phone bugging out as well as my two backups). I could not be more pleased with the level of service received! She states usually working at the W Main location however I cannot reiterate how well I was accomadeted. Thank You!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

WARNING!!!!!!!!!! Chat Cat stores sells used phones as new!…read more Purchased a new phone in Feb 2012. Keypad quit Aug 2012. After contacting the warrenty dept by phone I was told that the phone was activated in 2006 and used for a year then turned in on an upgrade plan. I was lucky to have a copy of the receipt showing that they indeed sell me a "new" phone with a 1 year warrenty. HOWEVER it was a huge hassle to get them to stand behind their mistake. I won't be back!

I called three weeks ago and was quoted $75 for a new LCD screen for my phone. When I went in…read moreyesterday, I handed my LG phone to the young man behind the counter, and he asked me, "what kind of phone is it?" .... I looked at him with a worried look and said "LG"... I then told him that I wanted to have the cracked screen replaced (LCD screen installed for $75). He brought it back to a dark haired lady in the back office. She then came out and asked me what I was quoted for the repair. I stated that I was quoted $75 to replace it. She then became instantly abrupt, and defensive. She stated, "well you didn't get that quote from me, because we charge $100 minimum for a LCD screen replacement" I told her again that a lady here 3 weeks ago said it was $75. She said, "I don't know what to tell you"... Sooooo I went online, bought a NEW SCREEN for $13.28, and then spent less than 20 minutes replacing it :-) Thanks for the rude and un-professional service Chat Cat, thanks to you store on Delta Waters Rd, I have advised my friends to look at How-To video's on the Internet to do their own phone repairs.... It's really really easy..... Funny it took me less than 20 minutes to fix my phone, not 24-48 hours like I was quoted from your staff....

I used to be an enthusiastic user until AT&T took over a few years ago and stopped thinking about…read morecustomer satisfaction. Their tech service dept. is a long annoying episode with a bunch of foreigners, who have never been customers, over the phone to another country. Their billing dept. messes up everything unless you are just a non need bearing customer who doesn't care and just pays whatever bill they are sent. Their email communication is very unfriendly and difficult to use. And I can't tell you how disappointed I was to have the final innings of the 2025 World Series cut off as were several other games during the year. I think the management needs to be a customer to understand how terrible their service is. They surely don't learn from anything else. Go streaming

Could not be worse now that AT&T bought them... I would rather have no TV... you can't even lay…read moreyour bull without needing to be online for 20 minutes I'm sick of AT&T we switched from them years ago and now they are back bye bye not one dime from us

I went in to the Delta Waters store a day before October 1st and said i was going on vacation and…read morethe place i was going had poor internet and i wanted a modem for one month. The staff at the store was very kind and got me hooked up and out the door within 15-20 minutes. When i got back to town i went on Nov 1st to the store to return my equipment. They put the info on my acct that it was returned, and then I was given a 1-800 number to call to cancel service. When i called t-mobile to cancel service they said i would be charged for october and november because i returned equipment one day late. I asked if they would prorate my bill since i was not using their service after nov 1 and they said no-that's their policy. I am very disgusted that i have to pay for a service i dont have and im not using. The customer service people basically said "sorry too bad" to me and because of that, i will never use t-mobile again and i wont recommend them in the future to anyone. So beware-one day over your billing cycle day and you will be charged for a full months service

Super super great can't even express it enough, customer service from Lilah!…read more I was stressing bringing in my gma but he took all the time and really tried to get us the best deal. he probably explained like 8-10 plans SOOO PATIENCE. THANK YOU. love going in somewhere they take pride in their job ! THANKS AGAIN LIHAL!! Now my Grandma is gonna wanna always come to the store to get help just from you. He apologized to EVERYONE who walked in and had to wait being alone! I mean where do you go and they do that anymore in these days. 10/10 lilah