Great employees and wonderful customer service. Maybe on duty officers need to state in a calm…read morefashion that they are on duty before acting like self entitled Adam Henry's and screaming profanities after someone points out the companies policies. Besides, how many business allow you to take up 1-3 hours of their time and money handling personal business? All these people spouting off like idiots without actually knowing the whole story like sheeple. Ruin a persons life for doing nothing wrong. Good job. Hope you are proud of yourselves.

Your employees are rude, patronizing, and not helpful in any way. If you aren't under 25, be…read moreprepared to be ignored, and given attitude with every question you ask. I'm having trouble getting my tracker to sync with my iPhone. If you're going to make disparaging remarks, and make fun of your customers, at least do it after the customer leaves. Laughing about customers in front of other customers is what they do best here. I'm hoping their staff in Medford offers better customer service.

Jeff at cricket is absolutely amazing!!! he goes above and beyond for his customersas long as he is…read morethere I will forever be a customer

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Grants Pass store today.

Stopped in on Saturday, 5-10-25. We were immediately greeted by the only employee working. She…read moresaid that she was the only person available and that she was with another customer and it would be a 30-45 minute wait. We decided not to wait. I do want to point out that she had very good customer service skills by acknowledging us and explaining the situation. We had just come from the other Verizon store in town where we got zero recognition from the only employee working there. Would give 5 stars but I don't know why both Verizon stores only have one person working on a Saturday when most people are off.

Customer Service was 100%!!! I have been a customer for over 25 years. I needed personal and…read morebusiness service and there is a young lady by the name of Andreana Morales, who was the most professional representative I've ever come across. Andreana was able to help me get two new phones devices for my family members and assist me with my multiple line business account. Killed two birds with one stone in the least amount of time it would've took if I tried changing things myself. Andreana was extremely patient and is very knowledgeable about the equipment, product and services Verizon has to offer. If you don't know something, come in and see her! Verizon, YA GOT A DIAMOND! She's a keeper 4L!

Worked with me to get my phone fixed as soon as possible, even worked their own schedule after…read morehours to get it done being that i'm a single mom and can't go without my phone id recommend this buisness to anyone and everyone. They're understanding helpful and empathetic. 10/10 service!!!

Always so helpful and very thorough. They have done a great job with fixing issues with both mine…read moreand my Mom's phone. Wonderful to have this gem in Grants Pass!

Wnt in to replace my sceen and dude broke my glass back on my galaxy s7,and I just looked inside my…read moreother box and my volume down button is missing from the phone. Hmmm . Dont use this guy he is not only rude but your phone will be worse off .

Lousy Amazon Hub pickup. Not open on weekends. Guy there is grumpy & has no customer service…read moreskills. He basically acts like we are lucky he was there to help us.

They don't tell you about the $75 installation fee, etc upfront. A low price will be discussed, and…read morethen they'll just receive a $200ish charge out of nowhere. Not cool, very shady. Overcharged right off the bat. But god forbid you have to close a card or idk, are working 7 days a week, 12 hours a day as a paramedic in a rural area that is very understaffed with medics and forgot to update, this is what you get harassed with and they turn off your internet very quickly. Their phone auto system will hang up on you, employees give attitude. TRASH.

about a year ago, Spectrum decided to dig a ditch across my land, I went out there and told them…read morethey did not have permission. Being a retired tech, I gave them several options. They decided to cut another ditch across my land at a different place thinking I wouldn't know, again without permission. After discovering that, I called and told them that they dug their lines on my land without easement or permission and to remove the cable. They sent someone out, marked up a new path on the neighbors land without his permission... and then they did nothing. As long as I don't have to deal with them, their service (fiber optic) is good. Unfortunately, there is little choice in service here in the rural area of Grants Pass... I had a phone, that the technical people said was compatible, but the non technical people's database said it was not compatible. After spending over 20 hours going back between Mobile technical and sales, technical said sales wins and will not put my phone on the system... then they couldn't tell me exactly what the specifications were needed so I can get a used rebuilt phone... My wife and I are retired with extremely limited income, we are not one of the illegals making hundreds of thousands of dollars in this sanctuary state... Thank heaven for Magic Jack.... Spectrum sales kept pushing us to buy a several hundred phone from them... If I had a choice, I would never have used Spectrum.

I believe we were "helped" by Kyle on Monday. Arrived at 9:40 am expecting most stores are open by…read more9 but when we got to the door he ran over and quickly locked the door as we tried to open the door, not realizing they weren't open yet. No smile just a glare. We left and came back later and were treated so rudely we ended up walking out. If you are not making them a commission don't bother going to the store In Grants Pass. Writing this from T Mobile where we were greeted with respect and kindness.

If you want to waste your time and get poor service take a trip to this store. Don't bother calling…read moreahead because they can't actually be bothered to help you or look to see if they have what you are looking for. I asked several times what the difference in the iPhone air was and it wasn't until I said what about this or this did the person actually give me any useful information. If you didn't know any better you would think they were trying to get you do it o line so they keep sitting.

Started off with getting my girlfriend's screen replaced on a brand new iPhone 17. I would like to…read moremention that before getting the screen replaced they had to inspect the phone to make sure there was no previous damage, and it was flawless. 2 weeks later we had to come back because it was coming out of the frame and glitching/ not working at times and draining the battery within hours. Also the screen was visibly as cheap as you can get and all they did was glue it back down and refused to replace it. Then we came back a 3rd time when the manager was there and he forced us to give him the phone password to fix the phone and got pretty aggressive with me when I simply questioned giving the password to him. This made me decide to record our conversation when I picked up the phone. When I picked it up the screen was still popping out of the frame and he said the phone was bent (it is not). Then he proceeded to threaten to break the phone screen or I could leave with it the way it is.

I am so delighted with their service, they are great with tex and the recycling old batteries Is…read morevery convenien.

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.