Jeff the owner is super helpful and honest .He knows what he's talking about and is about saving…read morehis customers money. he always has a smile and makes u feel comfortable

Stopped in on Saturday, 5-10-25. We were immediately greeted by the only employee working. She…read moresaid that she was the only person available and that she was with another customer and it would be a 30-45 minute wait. We decided not to wait. I do want to point out that she had very good customer service skills by acknowledging us and explaining the situation. We had just come from the other Verizon store in town where we got zero recognition from the only employee working there. Would give 5 stars but I don't know why both Verizon stores only have one person working on a Saturday when most people are off.

Customer Service was 100%!!! I have been a customer for over 25 years. I needed personal and…read morebusiness service and there is a young lady by the name of Andreana Morales, who was the most professional representative I've ever come across. Andreana was able to help me get two new phones devices for my family members and assist me with my multiple line business account. Killed two birds with one stone in the least amount of time it would've took if I tried changing things myself. Andreana was extremely patient and is very knowledgeable about the equipment, product and services Verizon has to offer. If you don't know something, come in and see her! Verizon, YA GOT A DIAMOND! She's a keeper 4L!

Was having trouble with my Tracfone and Chrissy expertly troubleshot the problem and got me on my…read moreway in no time. Excellent customer service.

Wonderful lady helped us out!! Will continue to have them work on our phone and tablet!!read more

Wnt in to replace my sceen and dude broke my glass back on my galaxy s7,and I just looked inside my…read moreother box and my volume down button is missing from the phone. Hmmm . Dont use this guy he is not only rude but your phone will be worse off .

Lousy Amazon Hub pickup. Not open on weekends. Guy there is grumpy & has no customer service…read moreskills. He basically acts like we are lucky he was there to help us.

I'm giving Spectrum three stars because of the EXCELLENT customer service we had from Jacob, the…read moretechnician who came out today and got us back on the Interet and also got our Spectrum app working again. ***Thank you, Jacob!*** However, I'm not going for any more stars because we weren't able to book Jacob until we went to the Spectrum store 1-2-3 times. That is, of course, time that we'll never get back. The first two times, we got the same counter guy who seemed like he knew what he was doing... but didn't. I won't give this person's name out because I don't want him to lose his job. But if I ever go back and he comes up as my counter guy (assuming he's still there), nope, I'll pass and wait. This guy initally gave us a new router to install, but as soon as Jacob looked at it (two days later), he could see it was a lemon, which is why we couldn't get it to work. We then went back and got a new modem and a new router from the same guy. At this second visit, this guy did a few other things on his phone which he said he was doing especially for us, that he really shouldn't be doing it, but that whatever he was doing would supposedly connect us remotely. That didn't work, either. But we couldn't find that out until we went back home to check. The third time was the charm when we got a different counter guy, who gave us a $10 credit w/out asking (the first guy told us he wasn't allowed to do so, saying that store security would be compromised. Huh?) and seeing how upset we were, booked us Jacob. This was late Friday afternoon, and Jacob made it here on Sunday afternoon. So, we were unconnected for two days, which cut into my work and wasn't fun at all. Next time, we won't try to fix anything ourselves, despite being told how bing-bang-boom, easy-peasy it would be. We've now learned our lesson: if we ever have **any** sort of equipment issue again, we'll immediately make a service appointment. However, it seems to be company policy that the counter folks don't WANT you to make a service appointment unless you insist. So, fair warning: stand your ground and persist and insist on an appointment. If the equipment is faulty, there shouldn't be any charge for the service call. At least, Jacob didn't charge us. Thank you again, Jacob! :)

about a year ago, Spectrum decided to dig a ditch across my land, I went out there and told them…read morethey did not have permission. Being a retired tech, I gave them several options. They decided to cut another ditch across my land at a different place thinking I wouldn't know, again without permission. After discovering that, I called and told them that they dug their lines on my land without easement or permission and to remove the cable. They sent someone out, marked up a new path on the neighbors land without his permission... and then they did nothing. As long as I don't have to deal with them, their service (fiber optic) is good. Unfortunately, there is little choice in service here in the rural area of Grants Pass... I had a phone, that the technical people said was compatible, but the non technical people's database said it was not compatible. After spending over 20 hours going back between Mobile technical and sales, technical said sales wins and will not put my phone on the system... then they couldn't tell me exactly what the specifications were needed so I can get a used rebuilt phone... My wife and I are retired with extremely limited income, we are not one of the illegals making hundreds of thousands of dollars in this sanctuary state... Thank heaven for Magic Jack.... Spectrum sales kept pushing us to buy a several hundred phone from them... If I had a choice, I would never have used Spectrum.

I believe we were "helped" by Kyle on Monday. Arrived at 9:40 am expecting most stores are open by…read more9 but when we got to the door he ran over and quickly locked the door as we tried to open the door, not realizing they weren't open yet. No smile just a glare. We left and came back later and were treated so rudely we ended up walking out. If you are not making them a commission don't bother going to the store In Grants Pass. Writing this from T Mobile where we were greeted with respect and kindness.

If you want to waste your time and get poor service take a trip to this store. Don't bother calling…read moreahead because they can't actually be bothered to help you or look to see if they have what you are looking for. I asked several times what the difference in the iPhone air was and it wasn't until I said what about this or this did the person actually give me any useful information. If you didn't know any better you would think they were trying to get you do it o line so they keep sitting.

I'm so happy to see this business open up in my home town of Grants Pass. I've been going to the…read moreone in Medford for years, so this will be really handy. On my visit to this new store today, I found it well stocked and spotless. The staff was very helpful in figuring out what batteries I needed for my Yamaha Waverunners. They had the batteries in stock and fully charged. So I was able to get things swapped out quickly. Their prices are reasonable and in line with other outlets. They also have a wonderful variety of other goodies. I can't help but try out their wide collection of super bright LED flashlights too. They have just about everything you'll ever need when it comes to batteries and light bulbs. All those pesky batteries that are strange sizes or voltages are all right inside hanging on a rack. So this place is a welcome addition in my opinion. Trust...

Started off with getting my girlfriend's screen replaced on a brand new iPhone 17. I would like to…read moremention that before getting the screen replaced they had to inspect the phone to make sure there was no previous damage, and it was flawless. 2 weeks later we had to come back because it was coming out of the frame and glitching/ not working at times and draining the battery within hours. Also the screen was visibly as cheap as you can get and all they did was glue it back down and refused to replace it. Then we came back a 3rd time when the manager was there and he forced us to give him the phone password to fix the phone and got pretty aggressive with me when I simply questioned giving the password to him. This made me decide to record our conversation when I picked up the phone. When I picked it up the screen was still popping out of the frame and he said the phone was bent (it is not). Then he proceeded to threaten to break the phone screen or I could leave with it the way it is.