Great employees and wonderful customer service. Maybe on duty officers need to state in a calm…read morefashion that they are on duty before acting like self entitled Adam Henry's and screaming profanities after someone points out the companies policies. Besides, how many business allow you to take up 1-3 hours of their time and money handling personal business? All these people spouting off like idiots without actually knowing the whole story like sheeple. Ruin a persons life for doing nothing wrong. Good job. Hope you are proud of yourselves.

I've never seen anything like it, Raul very rude and unprofessional, my gentleman friend has been a…read morecustomer a first Sprint that T-Mobile sucked up like the rest of them for 20 years total. He would go in and even give these kids tips and they knew him he can no longer afford their overpriced phones and their service. He chose to go with another provider and wanted to cancel they would not do that for him at that store they treated him poorly in fact a few of them ran to the back of the room. I got news for you T-Mobile this is a 65-year-old man elderly with a disability. We can't even get it canceled through T-Mobile and now they've destroyed his internet his Google account and we're doing everything we can to repair it. This is a horrible store and you're nothing but snobs trust me karma will come your way. A report to the FCC will be going out, will be visiting the the department of human resources for the elderly and disabled, and we have the address and the email to the bigwig at T-Mobile he'll be getting a report of all of this you guys have ripped too many people off you just took money out of a person who has none for something that you didn't provide.

Jeff the owner is super helpful and honest .He knows what he's talking about and is about saving…read morehis customers money. he always has a smile and makes u feel comfortable

Stopped in on Saturday, 5-10-25. We were immediately greeted by the only employee working. She…read moresaid that she was the only person available and that she was with another customer and it would be a 30-45 minute wait. We decided not to wait. I do want to point out that she had very good customer service skills by acknowledging us and explaining the situation. We had just come from the other Verizon store in town where we got zero recognition from the only employee working there. Would give 5 stars but I don't know why both Verizon stores only have one person working on a Saturday when most people are off.

Customer Service was 100%!!! I have been a customer for over 25 years. I needed personal and…read morebusiness service and there is a young lady by the name of Andreana Morales, who was the most professional representative I've ever come across. Andreana was able to help me get two new phones devices for my family members and assist me with my multiple line business account. Killed two birds with one stone in the least amount of time it would've took if I tried changing things myself. Andreana was extremely patient and is very knowledgeable about the equipment, product and services Verizon has to offer. If you don't know something, come in and see her! Verizon, YA GOT A DIAMOND! She's a keeper 4L!

Was having trouble with my Tracfone and Chrissy expertly troubleshot the problem and got me on my…read moreway in no time. Excellent customer service.

Wonderful lady helped us out!! Will continue to have them work on our phone and tablet!!read more

Wnt in to replace my sceen and dude broke my glass back on my galaxy s7,and I just looked inside my…read moreother box and my volume down button is missing from the phone. Hmmm . Dont use this guy he is not only rude but your phone will be worse off .

Lousy Amazon Hub pickup. Not open on weekends. Guy there is grumpy & has no customer service…read moreskills. He basically acts like we are lucky he was there to help us.

They don't tell you about the $75 installation fee, etc upfront. A low price will be discussed, and…read morethen they'll just receive a $200ish charge out of nowhere. Not cool, very shady. Overcharged right off the bat. But god forbid you have to close a card or idk, are working 7 days a week, 12 hours a day as a paramedic in a rural area that is very understaffed with medics and forgot to update, this is what you get harassed with and they turn off your internet very quickly. Their phone auto system will hang up on you, employees give attitude. TRASH.

I have been a loyal customer for many years, I got a mail stating if I don't get another line by a…read morecertain date my rate was going up by 11.00, I am one person I do not need two lines, I will be turning in all equipment and going elsewhere, as loyalty gets you raised rates

I believe we were "helped" by Kyle on Monday. Arrived at 9:40 am expecting most stores are open by…read more9 but when we got to the door he ran over and quickly locked the door as we tried to open the door, not realizing they weren't open yet. No smile just a glare. We left and came back later and were treated so rudely we ended up walking out. If you are not making them a commission don't bother going to the store In Grants Pass. Writing this from T Mobile where we were greeted with respect and kindness.

If you want to waste your time and get poor service take a trip to this store. Don't bother calling…read moreahead because they can't actually be bothered to help you or look to see if they have what you are looking for. I asked several times what the difference in the iPhone air was and it wasn't until I said what about this or this did the person actually give me any useful information. If you didn't know any better you would think they were trying to get you do it o line so they keep sitting.

I am so delighted with their service, they are great with tex and the recycling old batteries Is…read morevery convenien.

My wife and I went into the store on a Saturday to have 2 keyfobs we bought online reprogramed. The…read moreyoung ones were very nice and said he ran into an issue he didn't know and wished to not screw up the fobs, but his boss would be there on Monday and knew way more about it then him. So, fast forward to today, Monday Dec. 16th. We went in explained the situation to the man there, assuming he was the manager. He told us that they were used key fobs, this we knew, and that he prob would not be able to reprogram them because of the used status of the fob, and he could try for $20. He also said one of the fobs had NO BATTERIE. We then said we would go somewhere else that could reprogram them. He then proceeded to say " fine go find someone else, go have fun at The Key Man!" Walking out the door I said "thank you for the excellent customer service" to which he replied " Maybe not be so rude". Excuse me i was not the one being rude. I then bluntly told him to "Piss Off" and left to go to The Key Man. They had o trouble doing it at all!!!! We will not only NEVER going back, but will never again recommend them for anything. In fact, I will now be actively telling everyone to never go here, unless you feel like being insulted, GO TO THE KEY MAN. THEY KNOW HOW TO TREAT PEOPLE

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.