I have no respect for that guy working at the store. I have a friend who is an elderly veteran. He…read morecame in to get a new phone. They did not listen to him at all when he said he wanted to keep his number. They got rid of his number, stuck him with a new phone, and now they want to charge him to take it back and refuse to give him his number he's had for 30 years. I went in to help see if we could work through getting him back to where he started from and the man at the counter was a complete jerk. I started off nicely, but he kept insisting that he was right and my friend wouldn't listen to him. I kept trying to work through the fact that it's just a misunderstanding and he just got more abrasive and insistent that he was right. I will never step foot in the store nor should anyone that wants to be treated with any kind of respect. Complete jerks and utter bafoons.

Excellent service! I can't say enough how impressed I am with my Atnt customer service…read more with Representative Seann!!! he helped us to lower our bill!!!! gave us 100 Visa card and home WiFi!!!!! outstanding representative he saved us a lot of money and we are very pleased

About a year ago i took my old phone to Mobile Madness to fix, but it was beyond repair because of…read moremultiple issues. So instead of repair, I bought a refurbished Samsung phone from them at a good price and its been working great. However, Samsung switched to Google RCS format without my consent. My phone became full of non-stop spam Trying to text and call out would take several minutes each time to do. I took the phone to Aaron at Mobile madness where where he fixed my phone and restored it back to its previous smooth and spam less operating system. He was very professional, and friendly, in solving this problem quickly. Thank you, Aaron

They didn't respond to go my online inquiry about battery replacement. Would not recommend.read more

I set up a new service with Verizon after 18 years with a different carrier. Cody in Grants Pass…read moremade it a seamless operation. I had a new phone and service in about 1/2 hr.

Please GO to ANOTHER Verizon store in Medford! Michael was extremely PREDATORY and a POOR listener…read more He was more interested in ADDING items to my bill, in additional to my NEW phone, than giving me what I needed and could use. "NO" to a Verizon Visa, "NO" to a watch, "yes" to the hotspot but not 100%, "NO" to a tablet. He WAS aware I had a Samsung G6 (USB) but let me out the door WITHOUT a USB-C so I could CHARGE my new Google Pixel. WHATEVER dude! When I decided to return the DSL hotspot box a week later, UNOPENED, he was curt and really couldn't be bothered with my return or the reason why it was unopened! This situ COULD be a MANAGER/management issue or lack of CUSTOMER SERVICE training but not sure. Regardless, this STORE has an issue. I worked as a territory sales manager for 20 at several Fortune 100 companies so I KNOW what GREAT vs POOR looks like! Oh, and he KEPT my 83 yr old mom's "faulty" Samsung A series phone for HIMSELF, when we mentioned we'd like to "donate" the phone we purchased online that was having "update issues." How UNPROFESSIONAL and probably against Verizon policy...but neither here nor there. My mom and I just wanted our new phones activated so we could get the heck out of there, ASAP!

I've made many purchases from Connecting Point over the years, and every purchase along the way has…read morebeen handled very professionally! Everyone that I've worked with has been great! I trust their expertise and highly recommend them!

I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I went in to the store on Delta Waters on December 24, 2024 to purchase a last-minute gift of an…read moreiPad. Well, in the store, they convinced me that there was a special going on for an iPad and an Apple Watch, I agree to this I felt that it was a good deal. However, after spending two hours at the store after everything was said and done, they went to scan my drivers license and it had just expired in November. They would not take my current passport or any other government issued ID but a drivers license. This was a bust and a complete waste of time. Then they convinced me to turn my iPhone 12 Pro in for the new 16. I told him I did not want to make any more installment payments and they said they would give me $830 credit for my old phone and I paid the $369.99 in cash that day to pay off the difference so the new iPhone 16 would be completely paid off and I would just be paying for the service. Recently did an update if you were going to change any information, passwords, etc. you have to wait one hour. It was Christmas Eve and everyone was antsy to get home and no one wanted to wait the hour It was going to take to unlock the phone. After spending three hours in the store, they did let me go home with my new iPhone 16 and said they would send me a return kit in the mail and all I needed to do on my own time was wait that allotted one hour and finish the transferring from the old phone to the new phone. Put the phone in the box mail it in and I would see a credit on my bill. After coming back from vacation, I never received a box in the mail. I checked with the house sitter who is getting our mail on a daily basis, she said that we never received a box or any packages. Now I call in and I see that my new bill says I owe $830 in installments. The exact thing that I did not want. AT&T said there was nothing they could do for me because it was past a 30 day Deadline. I was never informed that I had to turn The old phone in before 30 days. If so, I would have Made sure it was done. Long story short, I should have asked the staff to stay later than 6 PM when the store was closing to finish my transfer of information. Now I'm $830 in the whole Bound by a two-year contract that I did not want to sign but now I automatically am in because I did not get the credit for my old phone. On top of this, I was not able to go home with a iPad As a Christmas gift for my husband. I ended up going in on December 26 to Best Buy and purchase an iPad from there because I did not need a valid drivers license to make a purchase. I guess this is on me, but it is extremely frustrating that I'm in a contract, I owe money that I told was going to be a credit and spent hours and hours of waste of time to walk out of the store empty-handed. Then to be told by AT&T customer service that there was nothing they could do. Their hands were tied. I'm extremely extremely disappointed I have been a loyal customer for 10 years, I would've thought that being in customer service for over 20 years myself that there would've been something they could've done for a customer, other than walking away with a bad taste In their mouth and And no faith that AT&T would make it right. Extremely disappointed.

The tech I had was so rude & dismissive that I will never go back to that store again. I'll drive…read moreacross town to avoid this store on Delta Waters. To many disappointing and disrespectful things happened from this SERVICE person - unbelievable ‼

Tosha was amazing. Helped me find a good deal even though I came in late. Best customer service…read moreI've had in years, and I will definitely be back to give this location my business again.

Gavin, Quinn and Tyler had great customer service when I was getting my new phone. Answered every…read morequestion fast and knowledgeable. Thanks for the help

Cricket is terrible. My phone bill is always due at midnight on the tenth, but they're constantly…read moresuspending my account several hours before midnight and charging me five dollars extra to have it reinstated. I've lost so much money this way. Spare yourself the suffering and heartache and buy your phone plans elsewhere.

I have been a Cricket Wireless customer for over a year. I purchased a new iphone at Best Buy…read morewithout a sim or plan and was assured it will work with all cell providers. I put my sim card from my old phone in and it worked. I went to Verizon to switch and was informed that it had a provider lock on MY new phone. How does a company that is a "bring your own phone, pay as you go" have the ability or the right to lock my phone? I had to pay Cricket for another month of service or lose my number and be left with a new phone that is locked. I have been on Cricket's chat line every day, they promise to call back and resolve but they never do. I think they owe me a new unlocked phone if they cannot unlock my new phone. I am less than satisfied with their lack of service or support. BEWARE!!!