I set up a new service with Verizon after 18 years with a different carrier. Cody in Grants Pass…read moremade it a seamless operation. I had a new phone and service in about 1/2 hr.

Please GO to ANOTHER Verizon store in Medford! Michael was extremely PREDATORY and a POOR listener…read more He was more interested in ADDING items to my bill, in additional to my NEW phone, than giving me what I needed and could use. "NO" to a Verizon Visa, "NO" to a watch, "yes" to the hotspot but not 100%, "NO" to a tablet. He WAS aware I had a Samsung G6 (USB) but let me out the door WITHOUT a USB-C so I could CHARGE my new Google Pixel. WHATEVER dude! When I decided to return the DSL hotspot box a week later, UNOPENED, he was curt and really couldn't be bothered with my return or the reason why it was unopened! This situ COULD be a MANAGER/management issue or lack of CUSTOMER SERVICE training but not sure. Regardless, this STORE has an issue. I worked as a territory sales manager for 20 at several Fortune 100 companies so I KNOW what GREAT vs POOR looks like! Oh, and he KEPT my 83 yr old mom's "faulty" Samsung A series phone for HIMSELF, when we mentioned we'd like to "donate" the phone we purchased online that was having "update issues." How UNPROFESSIONAL and probably against Verizon policy...but neither here nor there. My mom and I just wanted our new phones activated so we could get the heck out of there, ASAP!

About a year ago i took my old phone to Mobile Madness to fix, but it was beyond repair because of…read moremultiple issues. So instead of repair, I bought a refurbished Samsung phone from them at a good price and its been working great. However, Samsung switched to Google RCS format without my consent. My phone became full of non-stop spam Trying to text and call out would take several minutes each time to do. I took the phone to Aaron at Mobile madness where where he fixed my phone and restored it back to its previous smooth and spam less operating system. He was very professional, and friendly, in solving this problem quickly. Thank you, Aaron

They didn't respond to go my online inquiry about battery replacement. Would not recommend.read more

They completely misrepresented speeds in Medford. Can't get coverage in my home. My neighborhood…read moregets less than 5mbps. Zero download speed. Most of Medford's east side is slow. I feel bait and switched.

Us cellular as a company Is difficult to pay off a phone I…read moredecided to switch providers cause I'll save 150 dollars a month and trying to pay off one of the phones is a nightmare Only mistake I made was not paying off the phone in question before switching companies You would think a company would gladly take your money however not us cellular a full star rating in to much a quarter star would be a more appropriate rating

As a new T-Mobile customer, I am extremely disappointed by this experience. My brand-new iPhone…read morebecame unusable during its first software update, less than 30 days after purchase. Rather than offering a prompt resolution or replacement, I was instructed to take the device to Best Buy or Connecting Point so it could be sent out for repair--an estimated 10-day process that would leave me without a personal and work phone. When I explained the urgency of the situation, including a family health issue, I was told that it was not T-Mobile's problem. To make matters worse, the manager declined to come out of the office to discuss the situation or help identify a reasonable solution. This lack of empathy, accountability, and customer support is unacceptable. As a new customer, this has been an incredibly frustrating and disappointing introduction to T-Mobile.

Shout out to Nick! He helped me more than you can imagine. My phone was acting weird, the maps and…read moreinternet wouldn't open on my phone while on vacation in Oregon. We found a T-mobile in this cool nearby small town of Medford, Oregon. Nick was very helpful and patient and helped get my phone back up and running normal...He even showed me how to get a Siri with a British accent...THIS WAS DOPE...I always wanted a British Siri...Nick changed my life that day when he did this!!! If your reading this and your near Medford stop by T-mobile and give nick a HIGH 5 and some coffee. Thank you Nick,you rock bro!!!

I've made many purchases from Connecting Point over the years, and every purchase along the way has…read morebeen handled very professionally! Everyone that I've worked with has been great! I trust their expertise and highly recommend them!

I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

Tosha was amazing. Helped me find a good deal even though I came in late. Best customer service…read moreI've had in years, and I will definitely be back to give this location my business again.

Gavin, Quinn and Tyler had great customer service when I was getting my new phone. Answered every…read morequestion fast and knowledgeable. Thanks for the help

We've been with T mobile over a month and we are really not happy. First, the people at this store…read moremade us come back 3 times before they managed to get things set up correctly. Now I have been trying to sign up for the streaming services that are supposed to be included - which we are paying for - and they don't work. We've been trying more than a month to get help and the 800 lines hang up on us, and the people at this store don't answer the phone. Ridiculous. Will probably change carriers again, soon.

Dealing with cell phones can be challenging, lots of hoops etc but Ethan made a rough experience…read moremuch easier. We got all of our services transferred from Verizon (see ya!) and was quickly set up with and IPhone and IPad. Thank you Ethan and Tim for great service. .

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

We were looking for an obscure item that we didnt know what it was called and could only vaguely…read moredescribe. They didn't have what we wanted, but they knew immediately what it was and what it was called and told us where to get it! They were very sweet and they also loved our dog!

Cricket is terrible. My phone bill is always due at midnight on the tenth, but they're constantly…read moresuspending my account several hours before midnight and charging me five dollars extra to have it reinstated. I've lost so much money this way. Spare yourself the suffering and heartache and buy your phone plans elsewhere.

I have been a Cricket Wireless customer for over a year. I purchased a new iphone at Best Buy…read morewithout a sim or plan and was assured it will work with all cell providers. I put my sim card from my old phone in and it worked. I went to Verizon to switch and was informed that it had a provider lock on MY new phone. How does a company that is a "bring your own phone, pay as you go" have the ability or the right to lock my phone? I had to pay Cricket for another month of service or lose my number and be left with a new phone that is locked. I have been on Cricket's chat line every day, they promise to call back and resolve but they never do. I think they owe me a new unlocked phone if they cannot unlock my new phone. I am less than satisfied with their lack of service or support. BEWARE!!!