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    Chat Cat Stores

    1.0 (2 reviews)
    ModerateMobile Phones
    Open 9:00 am - 9:00 pm

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    14 years ago

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    Stephanie C.

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    12 years ago

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    Verizon

    Verizon

    1.8(65 reviews)
    0.1 mi
    $$$

    GREAT Customer service, yesterday morning my wife's cell phone just died, dead, stone cold, no…read moreoutgoing, or incoming calls, or texts. Our phones are a few years old, so we figured it was just what is, time to get a new phone. She was able to get off work early and we went to the Verizon store on Delta Waters Road. We were second in line and the manager greeted us and we explained the problem, Dead Phone we're here for a phone funeral and a new phone, he advised he would have one of the customer support staff be with us shortly. We were looking at the new phones when we were contacted by one of the customer service reps who identified himself as Tyler. We explained the problem and he asked if he could just take a look at my wife's phone. He did a check of the phone and advised the problem was more than likely just a corrupted sim card. It only took him a few minutes and he had removed the corrupted card, installed another and the phone was revived. Alive and well. Tyler was polite, professional, and certainly proficient in his job. He was just as importantly if not more, HONEST. He could have easily sold us a new phone and we would have never had an inkling that we really didn't need the new phone, we were there to purchase a phone. Thanks Tyler and the Verizon Staff, we certainly appreciate you all and the personable, professional and HONEST, service you provide.

    Read reviews which were bad but I was just going in for some chargers for IPhone…read more Selected a few - total cane to $73.57 I swiped my US bank card - and sales guy said - oh dear machine didn't accept ! I had plenty in the account & said I can already see on my phone it went through....Allen said no the machine must be having problems- directed me to another machine & used different credit card from Chase bank ! It went through AGAIN! The sales guy said don't worry - that other charge will be canceled! It wasn't!! 3 days later it was completed by US bank - but nobody at the store would take any time to correct the problem! Worst part was how rude they were on the phone ! I was charged twice but now it was my problem???? What kind of business is going on! Filed a case with my bank for reversal of the first charge - will never set foot back in there !!

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    Chat Cat Stores - mobilephones - Updated May 2026

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