Scott was a breath of fresh air! I couldn't imagine a better experience all the way from taking my…read morecall to taking my check! I hope to see you in a few months to update my wife's PC. There were no surprises, you explained things when I asked and your fee was a pleasant surprise. Thanks for everything Scott. Bill

Scott is the real deal; he really knows his stuff and is not a pretender! He is extremely good at…read morediagnosis, repair, and charging a fair price-no surprises after the fact. He is also a nice person and very courteous! Highly recommended for all computer issues.

Awesome and very professional!! Would definitely recommend for all your mobile phone needs…read more A+++++++++×××××××××

From the owner: Because life doesn't pause for broken tech, we ensure rapid repairs that get you back online ASAP…read more TEC GUY is locally owned and operated, when you call you get the owner himself.

Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

Todd Derek oversells services, and does basic bait and switch. I used him one time with my…read morebusiness and noted that he takes advantage of senior citizens and others with limited technical experience. This was when he had a store in the mall which has since closed Now he meets people in their homes, but does not give estimates ahead of time -- just invoices that are generally double what other companies or consultants charge. I cannot believe he's still in business!!

These people seem to be nice when you first go in, but they don't do what you ask them to do. Then…read morewhen I called them after I got the computer home and found they didn't complete the job that I wanted them to do, they become argumentative and accused me of being the problem. I will not use these people again. I took my computers to Chris Mendez @Gizmotech and he did a great job for me.

Michael and staff were amazing. Will definitely use them gain in future. I have a MacBook Pro that…read moreneeded a battery replacement. We had some additional issues come up after but he took care of them quickly at no additional charge.

i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.