They are the best, patient, kind and get it done. Price is way reasonable…read more Even takes time to 'teach' me more to enjoy my computer better. Been having them take care of my computer for several years now, and never disappointed. Thank you Valley Software

I no longer live in Grants Pass, if I did this is the only place to go. My history with them is…read moreback to the early 1990's, soon after moving to GP. I've been an Apple user since the late 80's; Lisa was my first Mac. I've never ever had a computer guy like Bob & probably ever will. I have called over the years from AZ & California when totally exasperated & always get a fix. I'm still all Mac & will never change. Stick with this shop, they've been in business longer the most independent shops. I'm sure Jan & Bo are still part of crew, wish them well.

I spilled coffee on my laptop. Luckily it was on a laptop stand and at an angle, so the coffee…read moredrained to the bottom of the computer, but things were not looking hopeful when I couldn't get the computer to turn on the next day. Don made no promises, but said he would give it a try. I'm very lucky that the only thing that was fried was the board controlling the touchpad. He cleaned up the rest of the contacts and said things might not last, but for now, my computer works great. He was fast, professional, and knows his stuff....and his prices are very reasonable. I won't hesitate to go back if I need help again, but hopefully not for such a careless mistake!

Fast, friendly, expert service at reasonable prices.read more

5 star peronable fun personality. Old hard drive died,…read moreInstalled new solid state drive Computer like new without buying another laptop. Highly recommend Benjamin for in home computer services so appreciated his expertise

Excellent customer service. Took a couple of visits, but finally after a new card, double screens…read morefor two systems worked. I will use again

Was having trouble with my Tracfone and Chrissy expertly troubleshot the problem and got me on my…read moreway in no time. Excellent customer service.

Wonderful lady helped us out!! Will continue to have them work on our phone and tablet!!read more

I have a 4th generation iPod touch that has had a super broken screen for about a year and a half…read morenow. Still works and is functional and usable but the last couple months the little glass pieces are coming off more and more and if i swipe too much I get tiny cuts, and then the home button was hanging on by almost a literal thread, so I had to scotch tape the bottom of the screen. As you can imagine, it looked really ghetto. A few days ago, I looked on the bulletin board at my work and saw a coupon for iExperts for 10$ off a screen repair, and I took it and thought, well, maybe I'll just see how much it would cost. A whopping 60$! Better than other quotes from other screen repair guys I've gotten. It took them hardly two days to order the screen, and the guy came right to my apartment, took my iPod, and came back about an hour and a half later with it, and it looked/looks so beautiful!! Totally worth the money. Really great customer service, too. The guy who came to my house was so nice.

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

He fixed my computer fast and very reasonable. I called 2 other places first... one didn't return…read morethe call and the other was $$ and had 4 days 'bench time' before they could look at it.

When our Samsung plasma TV went on the fritz, I was somewhat at a loss as to what to do. Even…read morethough it is eight years old, it's still a great TV and I saw no need to replace it. I don't have an issue with taking on projects like this, but with everything else going on, I decided to look for someone to repair it for me. I didn't know that anyone actually repaired modern flat-screens, so I was pleasantly surprised to find Get The Picture. I made contact with Tony on a Wednesday, and set up an appointment for the following Saturday. Tony arrived promptly at the scheduled time. He was very knowledgeable and and friendly, and took time to explain the TV's technology to me. He was very careful and conscientious while disassembling the TV, and was methodical about troubleshooting the problem. He identified the malfunctioning part and said he would get price and availability the following Monday. On Tuesday he called with a price for the repair (which was very fair) and I approved the estimate. A week later, he contacted me to see if he could install the new part that afternoon. He arrived ahead of schedule, and within 20 minutes had the TV functioning like new. I'm very happy that the old Samsung is working again, thanks to Tony. Tony provides a service that is probably pretty hard to find in this area. Highly recommend.

Tony was great! He was able to come out to our house and look at the TV the day after I called him…read more He was fair and upfront in his price quoting. He had to order the part and was out to replace the part in a week as estimated. It was a relief to have a knowledgeable, and professional person work on our 48" Samsung. I'd call him in again.