They are the best, patient, kind and get it done. Price is way reasonable…read more Even takes time to 'teach' me more to enjoy my computer better. Been having them take care of my computer for several years now, and never disappointed. Thank you Valley Software

I no longer live in Grants Pass, if I did this is the only place to go. My history with them is…read moreback to the early 1990's, soon after moving to GP. I've been an Apple user since the late 80's; Lisa was my first Mac. I've never ever had a computer guy like Bob & probably ever will. I have called over the years from AZ & California when totally exasperated & always get a fix. I'm still all Mac & will never change. Stick with this shop, they've been in business longer the most independent shops. I'm sure Jan & Bo are still part of crew, wish them well.

They were sure worried about drumming up business in this area but now that their established here,…read moretheir customer service has gone by the way side and their install prices have gone up!! Their attitude has completely changed and I would not recommend due to their cavalier approach to whether they retain customers or not.

I had another wireless internet company before, which will remain nameless. Webformix is faster and…read moreabout the same cost for the basic and with an opportunity to upgrade to even faster service, which I never had with my old company. And getting any customer service from my old company was like pulling teeth. Webformix has provided great customer service for me, from Courtney in the office to Bryce on the install. We ran into a technical issue at first but he kept at it until we got a great signal. I'm in a rural area so shooting a signal from one of their towers to my place was my only option. They definitely care about providing a good experience for their customers. Highly recommended!!

I dropped my PC tower off to Mac on Saturday 12-16-2017. It has been a nightmare. As of today…read more12-20-2017 Mac will not answer his phone, or his door at the place of business. Mac downloaded someone else's information onto my hard drive. All my information is gone and I don't know where he has it. I originally took my PC tower to Mac because it had froze while doing a Windows update. I do not reccommened Top Tech Inc.

Mac obviously knows his stuff. He kept me updated on repair progress. Fair prices and good service…read more But, needs a better office. When I came he was working off a small kitchen table in a house filled with smoke. PC smelled like cigarettes for a day after I got it back. Not an environment I want to leave my PC again.

Kameo is the print Queen at this location. She is helpful,…read moreefficient, and has excellent customer service skills. Thank you Kameo! So good to meet you . And thank you again for being so kind & helpful Auntie Karie

We needed to have a time sensitive document faxed and printed out and the people at the print…read morecenter told us that they could not print our document until the next night because they were too busy to print this one piece of paper. What kind of service is that when you are advertised as a print, copy & fax services.

I'm giving Spectrum three stars because of the EXCELLENT customer service we had from Jacob, the…read moretechnician who came out today and got us back on the Interet and also got our Spectrum app working again. ***Thank you, Jacob!*** However, I'm not going for any more stars because we weren't able to book Jacob until we went to the Spectrum store 1-2-3 times. That is, of course, time that we'll never get back. The first two times, we got the same counter guy who seemed like he knew what he was doing... but didn't. I won't give this person's name out because I don't want him to lose his job. But if I ever go back and he comes up as my counter guy (assuming he's still there), nope, I'll pass and wait. This guy initally gave us a new router to install, but as soon as Jacob looked at it (two days later), he could see it was a lemon, which is why we couldn't get it to work. We then went back and got a new modem and a new router from the same guy. At this second visit, this guy did a few other things on his phone which he said he was doing especially for us, that he really shouldn't be doing it, but that whatever he was doing would supposedly connect us remotely. That didn't work, either. But we couldn't find that out until we went back home to check. The third time was the charm when we got a different counter guy, who gave us a $10 credit w/out asking (the first guy told us he wasn't allowed to do so, saying that store security would be compromised. Huh?) and seeing how upset we were, booked us Jacob. This was late Friday afternoon, and Jacob made it here on Sunday afternoon. So, we were unconnected for two days, which cut into my work and wasn't fun at all. Next time, we won't try to fix anything ourselves, despite being told how bing-bang-boom, easy-peasy it would be. We've now learned our lesson: if we ever have **any** sort of equipment issue again, we'll immediately make a service appointment. However, it seems to be company policy that the counter folks don't WANT you to make a service appointment unless you insist. So, fair warning: stand your ground and persist and insist on an appointment. If the equipment is faulty, there shouldn't be any charge for the service call. At least, Jacob didn't charge us. Thank you again, Jacob! :)

They don't tell you about the $75 installation fee, etc upfront. A low price will be discussed, and…read morethen they'll just receive a $200ish charge out of nowhere. Not cool, very shady. Overcharged right off the bat. But god forbid you have to close a card or idk, are working 7 days a week, 12 hours a day as a paramedic in a rural area that is very understaffed with medics and forgot to update, this is what you get harassed with and they turn off your internet very quickly. Their phone auto system will hang up on you, employees give attitude. TRASH.