This Verizon store is the best ! Everyone is super helpful. They have a great selection of phones and accessories too. Al the employees deserve a raise !They have great parking too right in front of the entrance. Five stars !! Jose the manager is a superstar !!!! Scott 305-609-7778 read more

Dishonest, lying salesman, Davi De Castro, has cost our family hundreds of dollars. He lied about the plan and lied about a new free phone. Then added unasked-for charges to our account. As a loyal customer for nearly 30 years, I am disgusted with the lack of response to a fraudulent transaction in Deerfield Beach, Florida from Verizon. On one call, I was told that sleazy sales people are a recurring Verizon problem--but nothing is being done to solve the issue--leaving customers in the lurch. No resolution from multiple customer service calls. read more

I have been a loyal Verizon customer for 23 yrs. I walked in to a Verizon Store to get my issue resolved. I met David W, he was very patient and kind in wanting to solve my problem and he did! He was amazing! He is an asset to Verizon! read more

Make sure to ask to see an itemized copy of a bill Before agreeing to a price or ANY services. I walked in there this past weekend needing to upgrade a phone on my line. I was told what the cost would be for that upgrade, awesome, cool. I accepted. What was not disclosed is the fact the cost would've been very different (and much lower) had they not 'quoted' me on upgrades, phone case, and screen protector and device set up charge. They sold it as it was included in the charge: of course I realized it way too late after I payed and got my bill and all the charges were itemized individually. When I asked about it I was received with a slick, it was in the price I gave you, answer. Which yes, it's true but the price was the deception and I got played. Don't let it happen to you. Cause I call BULL on their sales man tactics. I was told the device set up and transfer was part of it, I got iPhone, I didn't need it. He said it was included, so I got bamboozled out of $55 dollars. How can people sleep at night knowing they are robbing people, to make an extra buck them selves. Stealing is stealing, and when you are purposely deceiving people, you are no better than street thieves. read more

They clearly don't need customers after the way they treated us. No one said anything to us when we walked in--we had to seek the rep out. He was busy on his computer doing something that I guess was more important than us for a long time. When I asked him if we should come back, he told us no, just wait, and wait we did, for a considerable time longer. Our concern was with an app, for which he said he'd charge us for doing practically nothing. Granted, the app wasn't a Verizon product, but shouldn't he have still taken us seriously, rather than continuing to multitask while dealing with us? Next time, I'll find a store where they actually give customers some of their time. read more

DO NOT GO TO THIS STORE!! They are not Verizon. a family member passed and we had to cancel a line, they charged us to do so ( not supposed to do that for a deceased family members line) and then Verizon cancelled all 10 lines on our account because this store didn't send in the phone and we had to pay again to reconnect. It has been a nightmare getting money back from Verizon because this is NOT a Verizon main store. They took the phone we handed in and never sent it in causing Verizon to say we owed even more money! I will NEVER go back to this store ever! NOW our new bill came, and VERIZON is charging us a reconnection fee. Up to $1500 we are owed from this debacle, and I doubt will ever get back. read more

if you walk into this store Mr joe is gonna act amazing to you till he gets that little commission off of you. Then he is gobna make sure he helps you with nothing right after the signatur and tell its not his job. read more

Wow. Drive over to buy a new phone for my mother. But rudely was told I have to do everything through the Verizon app. Wouldn't help even answer my questions. This place and the employees there are a waste of space in life. Please just close your location. AND YOU wonder why everyone is spending money on places like Amazon now days!!! What a joke of a place and horrible customer service. THANKS FOR NOTHING! read more

My daughter broke her phone on vacation; I was so worried I was gonna spend all day on my vacation at Verizon, and to my surprise, I met Joseph, he made my life and the experience of getting a new phone and transferring everything to the phone seamlessly! He was so patient and kind; his mom and dad did a great job because he was so polite and kind and loved to hear about his family! ha, I was out of there in no time, and he updated me all along the way. I'm not tech-savvy whatsoever, and he helped me with my phone as well. When I gave the phone to my daughter, she had an issue, and I had her call Joseph, and he walked her through every step; it was a user error, of course! He was open to us bugging him and not once complained and had so much patience. I live in California, but I'll be using Joseph for all my Verizon needs!! read more

Walked in and waited to be help the guy who was next available said he could not help us bc he has to be somewhere at 8 he was wearing a white button up tan. He had thirty minutes left to help us did not care. They could've informed us earlier instead of making us wait but again he did not care about losing a sale because we were going to buy a phone but the other two worked were busy and he would not help. He just lost your business a phone sale. read more

Beware! I went in to have my SIM card replaced and that's all. I got a strange email an hour later saying "here's your receipt", after checking my bill the salesmen I saw added the "Verizon protection plan" onto my phone line without asking me. I was in the store a total of 10 min. I got my SIM card and left. Never did we speak about any kind of protection plan. I called customer service and they confirmed that the salesman added it after I left. Stay away!!! I'm lucky that caught it on my bill otherwise I would be stuck paying every month when I already pay for apple care which is a way better service. I might cancel Verizon all together after this. Shady business. read more

This is our go to store for anything related to our phones! Everyone is always great and we never feel like we're asking to many questions or being a bother! This visit we had the pleasure of dealing with Julian. We activated 1 phone and upgraded to others. He was so helpful and kind and really worked with us to make sure that we were getting the right products for what we needed. If you are not a Verizon customer, you need to be and if you're in or near Deerfield, this is the store to go to for all things cellular! read more

My I phone was destroyed by water. I had never logged into the cloud, but my stuff was there. Zac was amazing. He retrieved all of my data, pictures, etc. He was patient and really took his time with us. He then synced our phones (my wife and I) to my new car. Proud owner of a new 13. Plus, Verizon gave me $700 for my old phone on a trade. I highly recommend this store!! read more

We came to this Verizon because of its convenient location. We were in the market for new phones and a tablet. Luckily we beat the rush coming in at 11:45 on a Sunday and were helped right away. Travis was a fantastic sales representative. He was very patient and so very helpful throughout the entire phone upgrade process. For the time we spent in the store during what can be an agonizing experience, he made it enjoyable! We got a great deal on two new phones, an iPad and lots of accessories. read more

Had the best experience with this Verizon location. Stopped in to get a new iPhone 11Pro after my old one randomly stopped working this week. Worked with Marcus, (I think he was the manager) who got me set up and everything transferred in a matter of minutes. Was by far the most pleasant experience I've ever had in dealing with a carrier/new phone. Super friendly, efficient, abiding by all COVID distancing/mask measures, really couldn't have asked for it to go smoother. Thanks for the help today, Marcus! read more

When representative failed to assist in resolving issues with my Verizon service he then refused to provide his name. Employee had no name tag and other employees agreed he should have one on but refused to identify him. On top of that the representative claimed there was no manager or supervisor on duty today! Absolutely recommend you avoid this sub-par location! Verizon should be ashamed to be associated with this authorized retailer! read more

I've had the same verizon account for approximately 20 years and because of the lies and all overall incompetentness of this store, their manager and pretty much every one in their staff of buffoons that relationship is quickly coming to an end. They sold me a phone that was a lemon (not their fault) back in September of 2019, but because of their lies and poor efforts to help me I have been in cell phone hell with Verizon and this cruddy location. They sent me to Apple, Apple sent me back to them, they sent me to Verizon, Verizon sent me back to them. It is now July 2020 and my account is still a mess because of their failure to note my account properly when I returned with the defective phone, then lying about the steps they were taking to fix the problem. In all honesty, Verizon hasn't been much of a help either, sending me a replacement that was a different model, then another replacement that couldn't be activated. Failing to credit my account for the returns of the defective phones and now with their modified customer service hours, very little ability to actually find someone who could help me without being shuffled from department to department. I would never go back to this place, I would never trust anything they tell you. I would use dixie cups tied together by strings for communication before I ever go back to this disaster of a store. I hope they all get diarrhea. read more

Terrible! Second time i had a big problem there! My screen wasn't visible and the guy told me the LCD was out and I needed a new phone was too expensive to fix. I asked if i went to the corporate Verizon store they would tell me the same thing and he said Yes. I decided to stop at Ultra iphone repair in Deerfield and the guy just rebooted my phone and it works fine. NO CHARGE. They take advantage of women at this Verizon ! read more

Waste of my time! Went today, I waited for approximately 10 minutes before I was told someone would help me. Waited another 10-15 minutes to be helped....then this young man comes out from the back and says, " do you have a quick question, I'm not on shift yet". To which I reply, no, I'll come back some other time. I hope they get paid commission; I was there to buy a new I phone. nope! Not from Verizon! read more

Horrific customer service. Everything they promised S cost of phones resort to be not true. Money they said it would be given to the phones trade it in is at least less $500 on each phone. We cannot trust this company. read more

I have used this store for about 5 years with 3 different reps. All 3 were top drawer. Extremely knowledgeable and very patient and helpful. I am a senior citizen and don't do that well with technology. These reps take the time and get me squared away. If I have more questions or issues, I call ahead and go in on a Tuesday or Wednesday in the middle of the day when they are not so busy. i always have a list to make things easier for me and the rep. read more

Thought my appt went well. Needed an upgrade and add a new line. At home I checked app to see the changes we made and they were nothing like discussed in the store. Over $200 more than was expected. My fault for not asking to see the changes prior to signing, but they definitely took advantage of that. Had to cancel everything. To boot, the person who assisted me was the supervisor. read more

I had the pleasure of doing business with Cellular Sales, Verizon Wireless Authorized Retailer for a new mobile phone purchase and a transfer of provider service. My sales associate who helped me was named GI. She was helpful and answered all my questions and went through all the paperwork and prices in detail. No Surprise's. She's an asset to the business and her assistance was much appreciated. I was in and out in less than 30 Minutes time. The service was great and the best part is I am back with the best network. So Happy. read more

Be careful. There's a $35 / device set up fee on sign up day and then a $40 / device activation fee on your first bill that you are not told about. I was told Gizmo watch monthly charge was $5 / month, its actually $10. And try reversing the charges. Good luck. read more

This place is a bunch of cookes, I mean crooks. Was told come on switch to verizion. We did, then told that they would pay 650 per line we brought to them. After the switch I spoke with the agent I felt with and said I had a buddy I who needed a phone in a bad way, could I sell it to a buddy and still be eligible for the line cost to switch he said yes I could still make my money(I literally have this in writing on my phone via text messages). Of course what do you low and be hold I am not eligible for a 650 credit anymore bc I no longer have the phone. The agent also entered my info in the system incorrectly subsequently missed my first bill. Lastly when I spoke to actual Verizon THEY told me not to go to this store, but to go to almost any other verizion store. read more

8 mins til offered help....asked about free tablet. Told that offer is over.they are $100. I said I'll wait till offer comes back. Told it will be around christmas. read more

Verizon - Mobile Phones Near Me - Deerfield Beach, Florida

I was on vacation in Deerfield Beach Fl. when I just happened to stick my IPhone 7 in a glass of ice water between the seats. Don't ask. After going to the Apple Store with no results I visited the Verizon Store above and had the opportunity to speak to Carlos. He not only helped me with advice but also printed out paper work to send my phone back to Assurion. I can't say enough about the time he spent with me as I didn't have a printer with me. All this was done at no charge and with a smile. Very rare these days. If you need a new phone or anything else, I recommend you stop by this location and ask for Carlos. You'll be glad you did. Thanks again, Dave Shanahan read more

This was one of the worst customer experiences I've had. Never mind that they were doing display construction in the middle of a day, when that should have been done before or after customer hours, but there was zero customer service. The four representatives were with other people however I stood there for over five minutes before someone even remotely acknowledged me. There was no "be with you in a minute" until somebody from a back back made eye contact with me and said that. There are two representatives I was right in front of and they never even acknowledged me with a smile and nod or a word. I stood there for another 10 minutes and I thought I was getting ready to meet with a representative, because his customer had left, he and another rep decided to start chitchatting amongst themselves while I stood there, again not acknowledging me. So I left. I went there ready to upgrade my phone and renew a contract, and left with wasting 20 minutes of my time and being totally frustrated. read more

After 2 terrible experiences with them disabling my Apple ID for days and not even being to call about cases. I still decided to go back and the SCAMMED me twice saying this screen protector can't let me phone crack and if so I get up to $250 for a replacement. First time it broke I never ended up getting me replacement even tho I sent in proper information... Second time I bought another one and they won't help me still or do anything. I called the store yesterday regarding this matter (8/23/18) at about 1:30pm. Somebody answered the phone and was extremely unprofessional with no customer service skills being very rude having a attitude. This "REPRESENTATIVE" HUNG UP THE PHONE ON ME. After trying to call back they wouldn't answer for about 5 calls eventually I got someone on the phone.. They wouldn't tell me who I spoke with or let me speak to a manager but the other gentleman I spoke to said he's going to email me by end of day(WHICH NEVER HAPPENED) and get this matter resolved on them selling me a product that only doesn't work that they told me I get a insurance credit for if the phone breaks which never ends up happening. This store is the worst and biggest phone store I've seen across all cellular carriers.. Thinking of getting rid of all my Verizon services due to this matter. read more

Worse store ever, go elsewhere to get your verizon upgrade. I took 6 trips to get my phone ordered. Total nightmare, everyone is incompetent there. And no one seemed to know what was going on.when it finally arrived(4weeks) I went after 6pm and no one could get the phone out of the safe so I still had to come the following day. Nightmare read more

We worked with Austin, at Verizon. Austin was extremely helpful, he has such a great positive attitude, that when we left, we felt that we have made a new friend. read more

if you go to the store see Tim, very knowledgeable. I knew what I wanted a samsung galaxy s 6, the gave me pros and cons on cases to pick and also gave me good advice on what size to get, I chose 32 because I was only using 8 on my s3 Also made sure I got the protective cover. He was very complete and wasnt selling me on anything A very positive experience, reminded me to get my rebate in the mail before it expried read more

I was just in to activate a new phone. One employee Austin, whom was NOT the one that helped me was boasting about his time in the service. When I mentioned I was a Marine and that he should be proud of the things he supposedly accomplished in his short time, he began to get defensive. Within about 10 minutes, he was screaming (all after of course) I had spent money in the store- and went completely nuts cursing & all. His two co-workers did NOTHING to even try to stop him form screaming, yelling & cursing. STAY away from this place. GARBAGE location & pathetic excuse for Verizon retailer. Now I see why others rated this so low. read more

I transferred my phones to Verizon in good faith. Verizon said they would buy my contract from AT&T & give me a debit card to pay my phones off. 6 months later I still have no debit card. I am in collections from AT&T now & have made servers trips to Verizon. Verizon keeps dropping the ball. And they need to hire people that are on the phone representing Verizon that can speak good English, I could not understand any of them. Don't do it! read more

I left a review to the wrong store but either way I was referred by a friend to this store and I was taken care by Mike who make this buying and installation process painless. My wife is happy and if she is happy, I am happy! read more

I wish I could rate them a 0, or at least Edward. If you go to this store stay away from him. He sold me an iPhone X, ran my social security # and transferred my phone # before deciding to tell me I had to drive 30 mins to the Coconut Creek store to get the phone. He also put insurance on my plan without advising and/or asking me if I even wanted insurance. He took my new phone cord, phone case and screen protector out of their boxes and threw the boxes away without me even seeing him do it.... Why would he do that, especially since the phone wasn't there?? And to make this worse I told him from the minute I walked in the store I wanted to pay out right for this phone and at the end of the sale and when it was paying time he acted like he forgot and he could not reverse the transaction to take my payment. When I insisted on paying for the phone, miraculously he figured out how to take my payment. I did call to report this to the manager and he could've cared less. Edward is very sneaky, worse than a bad car sales man, beware of him. Do yourself a favor and do not use these people..... read more

I walked into the store at 5:58 on a sunday and Saj took care of me immediately..they close at 6.. I work at a busy restaurant and my phone was stolen at the end of my shift and was NO WHERE to be found. I was really worried I didn't want anyone looking at my stuff. Period. One problem after another arose with logging into my account. Saj sat with me and went above and beyond any treatment I've received anywhere in florida. He was kind, sympathetic, knowledgeable and patient. I felt so bad I was there over an hour. Saj was so nice in making sure I got taken care of and didn't have to go home and wonder. He was great. THANK YOU VERY MUCH SAJ! I really appreciate the service and courtesy you showed me. Once again, Thank you Saj! Verizon is lucky to have you at this location. read more

Terrible store. Terrible staff. Waste of time. It's an authorized retailer not an actual Verizon store . I have only had bad experiences with authorized retailers . Recently I paid a bill here and they lost my money . Even after I had a receipt printed which I lost . But I knew the exact time I was in the store . They checked the records and said no cash payments were made that day . No similar phone numbers no nothing . I went in the store 3 more times and eventually they pulled security tapes to see me actually make the transaction. Then they told me the money was posted to wrong account. Wtf ? You told me there was no transactions that day ? Then they called me a liar that I never asked them that. Which I did . And actually it's the only logical course of action to rectify the situation. So if I didn't ask you and you didn't check then wtf ? So u wasted my time again and it took almost 3 weeks to solve the issue . Do not ever go to this store . Stay away from authorized retail locations stick with corporate stores . read more

I have been with Verizon for 13 years and was excited when I moved to this area to see a Verizon store so close to me. When my phone died/stopped charging I headed in expecting the great Verizon customer service I've always known. It took the guy less than 5 minutes (and less than 30 seconds actually looking at my phone) to tell me the only solution is to be a new phone at full price. I instead went to my old store in Pompano and my problem was fixed in less than 5 minutes, no cost to me! No need to buy a new phone! Well, what I did not know was that this is not a corporate store, and the one in Pompano is. After this experience, I don't trust this store in Deerfield. I will always travel the extra 5 miles to the Pompano store, they have ALWAYS provided me with EXCELLENT customer service! Ask for Justin there, he is the BEST!! read more