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Metro by T-Mobile

5.0 (1 review)
Open • 9:00 am - 7:00 pm

Services - Metro by T-Mobile

Telecommunications

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2 years ago

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T-Mobile

T-Mobile

(13 reviews)

This review is strictly about one employee at 1 T Mobile store. To wit: Augusto at the store in…read moreDeerfield Beach, Florida, (corner of Hillsboro and Powerline.) This young man was the kindest, most patient person I'd ever met in this store or any other. From the moment I walked in, he was laser-focused on helping me. I did have an unusual problem and he tackled it with aplomb. Trying again and again to achieve the perfect result for me. I was extremely impressed by his calm and tenacious approach to my issue. I spent quite a long time there but Augusto never got distracted or showed disapproval for a problem that was obviously of my own making. I have been a customer for 20 plus years and because of this young man, I will continue to be a T Mobile customer. Thank you, Augusto! Gloria

The staff was incredible here. They showed me so much patience. I came with a phone issue and they…read moreworked with me for over an hour to resolve the issue. It was the most frustrating situation ever. At the end, things worked out and my phone was working again. I was grateful for the effort. I was signed up for a plan for up to five lines, even though it was just me, and a device protection plan without asking me. Those add-ons add to a higher monthly bill. I noticed them when I downloaded the app later. I suggest downloading the app and looking over the contract. When you are there the seller talks and you trust. I thought I communicated what I wanted, and it was understood, but it wasn't. I didn't see a contract when I was there. I was given a receipt for the installation and things looked good. These add-ons were not listed there but when I got home and reviewed things looked This location is small. The store is in a shopping center with plenty of parking spaces all around. It was easy to find. The staff is great. A little sneaky lol.

Metro by T-Mobile

Metro by T-Mobile

(16 reviews)

$$

If I could give ZERO stars I would. I have been a loyal customer of MetroPCS & this store for many…read moreyears. I have bought several phones here. I went there this afternoon and had a horrific experience with their manager named Bruce. This man never smiles or is kind to people, he always has a bad attitude and is arrogant. Not to mention the sexually inappropriate comments he would make about other customers. Today, out of nowhere he approached me and started to verbally attack me, humiliating me in front of other customers & employees creating a HUGE scene all becuz I sent him a text many months ago that he disliked for mentioning "God" to him. When I said I would then see the other employee for assistance, he immediately yelled out to the other young man who works there, "do not help her!" I stood there shocked and humiliated. The customers that were there with their little kids just looked at me in shock as well. He then yelled, "Get out..leave the store!" I thought he was going to get violent so I left. As I was leaving I heard him use some profanity towards me not caring children were present. I told him I would go to another MetroPCS store. I was so upset I could not believe a MANAGER of a store would behave so unprofessional and rude!! A PROFESSIONAL MGR. takes a person aside, not verbally attacks her in front of an entire store of people! A PROFESSIONAL MGR. does not kick a customer out of a store for no motive! He has ZERO manners! I have also filed a complaint with the MetroPCS corporate office. Don't go to this store & be mistreated. Don't give them your business. All they care about is selling phones & making their commissions. Clearly the owner does not care at how customers are treated here! when he hasn't bothered to reply and/or apolgize! After this horrible incident, I don't even feel like staying with MetroPCS! They suck.

No more treating long term customers to upgrade deals. It's all about the upsell these days. The…read moremanager is a total douche while the others are on the upsell train. No longer the Metro I have been using for over 10 years. Those days are gone. Beware!

Metro by T-Mobile - mobilephones - Updated May 2026

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