1. Quick Connect VoIP

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Coral Springs, FL

Quick Connect VoIP

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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3 years ago

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T-Mobile

T-Mobile

(16 reviews)

T-MOBILE STORE #1339 My husband and I walked into the Mall…read moreat Coral Square in Coral Springs, Florida and we were in need of a new cell phone. They were practicing social distancing and they did have there mask on which was great to see. One of the associates named Josh in store # 1339 was very helpful and he explained our contract from beginning to end. His customer eccentricity was on point! He even gave us his number just in case we had any questions that we missed while talking to him in the store. I want to give a big SHOUT OUT to Josh for being on his game...No silly or late question is a dumb question. My hubby and I want to thank you for being so attentive with us, while we were in your store during this Pandemic Time. Maria Ennever

I visited this location around 7:30 p.m. on 10/29/24 for help with unlocking a phone I paid off two…read moreyears ago and encountered a very dismissive and unhelpful store associate. He was around 5'2, clean shaven, and in his 20s with a jacket covering his name tag. I was having a rather unique issue and had already been calling into customer service for three days because the reps could find no record of my account. When trying to explain the context of the situation, the store associate sighed visibly and cut me off. Then, he proceeded to ask me questions that he would have known the answer to if he allowed me to provide the proper context in the first place! I'm still trying to figure out what was the most absurd thing about this encounter - him picking his nose before handling my phone, when he just walked to the back in the middle of helping me and never returned, or when I handed me the store's phone to talk to another t-mobile rep like I worked there. He was on the phone with a rep talking about my issue and then handed me the phone, told me to talk to them, and then walked off. I had to finish up everything on the call myself. He didn't even check to see if everything was resolved after I hung up and left the store. I'm still a little shocked and wondering if I was on a hidden camera show.

Quick Connect VoIP - telecommunications - Updated October 2026

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