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T-Mobile

2.0 (12 reviews)
Closed • 11:00 am - 7:00 pm

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I went there on 8/25/24 and they had a deal if I opened a line with them, I would get a Flip Z 6 on them, for free, and if my wife traded her phone (iPhone 13 pro max), it would be $830 in trade in credit and could get an iPhone 15 pro max for about $200. The price we were quoted for the monthly bill was $165 in total for both phones and the two lines, the guy ran my credit, and it was my first time as a T mobile customer, unfortunately, we couldn't get the offer of the iPhone to work. After the iPhone deal couldn't be pushed through I smelt something fishy and called T mobile customer service. To my surprise, the person charged me for the z flip and the bill would've been almost $200 a month!!! I was actually paying the z flip in installments. I got scammed by Josue G, I got the picture of the offer from that day as proof! I would rate this store with 0 stars if I could. my wife went to the other store since there are two in the same mall, and they said that they get a lot of complaints from that store, and don't recommend it . Don't trust this store they are only an authorized dealer not actual corporate!!!!!!

iPhone 12 pro max

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8 days ago

they were amazing I'm definitely coming back eran muy buenos ayudaron con todo súper nice

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4 months ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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4 years ago

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4 years ago

Make sure you read the fine print Before you sign. Because of my experience, thinking of switching over to another servicer.

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T-Mobile Experience Store

T-Mobile Experience Store

(22 reviews)

$$$

We had a pleasant experience at T-mobile buying new phones and traded in our old phones…read more Our T-mobile rep was Jared he made the process very simple and explained the phone plans in detailed. Nice and clean office that was very organized and everyone was knowledgeable.

I rarely leave negative reviews, but my recent experience at this T-Mobile location deserves to be…read moreshared. I called the store at 10:01 AM, right after opening, to ask about a specific item I needed. The person who answered told me they had a few available and that if I came in, they could provide them. I immediately got up, rushed out the door, and drove all the way to the store based on that information. When I arrived, I was met by Mark, the store manager, whose attitude was shockingly rude and dismissive from the moment I approached him. Instead of helping or even listening, he spoke to me with a hostile tone, as though my presence was an inconvenience. When I explained that I had just called and been told the item was available, he brushed me off and said they didn't have any--without even checking--and implied that I must have imagined the phone call. What made the situation worse was that no one in the store acknowledged answering the phone at all, even though I had called literally one minute after opening, making it nearly impossible for me to have spoken to anyone else. Instead of trying to clarify or offer a solution, Mark acted like my concern was the least important thing in the world. Overall, the manager's attitude made the entire experience incredibly frustrating and unprofessional. I left feeling disrespected, dismissed, and completely let down by the lack of customer service. If this is how a manager treats customers who are simply following instructions given by the store, that's a serious issue. I sincerely hope T-Mobile addresses this, because interactions like this reflect very poorly on the company.

T-Mobile

T-Mobile

(16 reviews)

I visited this location around 7:30 p.m. on 10/29/24 for help with unlocking a phone I paid off two…read moreyears ago and encountered a very dismissive and unhelpful store associate. He was around 5'2, clean shaven, and in his 20s with a jacket covering his name tag. I was having a rather unique issue and had already been calling into customer service for three days because the reps could find no record of my account. When trying to explain the context of the situation, the store associate sighed visibly and cut me off. Then, he proceeded to ask me questions that he would have known the answer to if he allowed me to provide the proper context in the first place! I'm still trying to figure out what was the most absurd thing about this encounter - him picking his nose before handling my phone, when he just walked to the back in the middle of helping me and never returned, or when I handed me the store's phone to talk to another t-mobile rep like I worked there. He was on the phone with a rep talking about my issue and then handed me the phone, told me to talk to them, and then walked off. I had to finish up everything on the call myself. He didn't even check to see if everything was resolved after I hung up and left the store. I'm still a little shocked and wondering if I was on a hidden camera show.

We have been working with Jared Fuller, one of the T-mobile professional sales team. Jared is…read morepatient and knowledgeable, listening to us and answering all our questions. We were switching from another carrier to T-mobile and Jared was able to assist us through the entire process. Other members of his team were equally helpful and were observed helping other consumers competently. We totally and completely recommend T-mobile in Coral Springs, FL.

T-Mobile - mobilephones - Updated May 2026

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