This is NOT the Metro store to go to if you want honest service, and fair pricing. While the…read moregentleman seemed nice at first, he's great at selling; and scamming. I guess the fact that his family owns the store (and other stores) is a great motivator. I dealt with the same person every visit.
On 12/27 my phone started having issues, couldn't make/receive calls, and regular text wouldn't send. I went to this Metro store to ask if there were issues with Metro's service. I was told no, I asked if my memory being close to full mattered he said no. He then did a network reset and told me I should give it 2 hours to update
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12/28, still the same, I go back to the shop, he tries another reset, no luck. After waiting 2 more hours, I then called Metro's customer service; they talked me through a network reset, waited the 2 hours and had to call again. I was told my case needed to be escalated and that a tech would be contacting me.
12/29, still had no service (only whatsapp and emails) I head back to the Metro store. Now he tells me it's my phone, and claims many customers having the same issues, claimed that Samsung ended support for the J7 without notice and that I needed to buy a new phone. I'd already told him it was a bad time financially to be forced to buy a new phone. I looked at the Samsung's on display, A13 5 G was I believe $269.00, I knew I was entitled to an upgrade, he said I can set you up with the A13 phone for about $250, having no phone I agreed. He goes in the back and brings out the phone, A13 on the box. He then said he would "throw in" a phone case, glass protector and a charger. Out of a need for a phone I moved forward with the purchase. After talking to a neighbor who had the same phone, I find out after the fact he sold me the older model A13, which should have been $140.00. When I pulled the receipt out of the bag I was shocked to see that $139.99 was the price for the phone, and he had charged me for all those items he was going to "throw in" (case $26.75, charger $32.10, glass protector $26.75) plus $21.42 for a feature change? Grossly up charging each item. I was upset especially after Metro Corporate advised me there was no issue with Samsung and the J7. I went back to the Metro store, told him I was clearly unhappy, especially with the fact that the phone was only 32g. I was confused with the storage; the A13 on display showed 64g, the one he set up had only 32g, clearly storage would still be an issue. He then tells me he sold me the A13 Lite, NOT the one on display. I then questioned all those items he was going to "throw in" , he said he made a bundle deal. A "bundle deal" was never discussed, not once. I asked to return at least the charger, and case, he refused telling me it was part of a "package deal" and "we don't do refunds" Note, each item was charged separately on the receipt. The receipt states returns within 14 days, with packaging, be warned, he opens everything and throws away the packaging! Tell me that wasn't deliberate!?
If you don't want to be lied to and taken advantage of then avoid this store, go to Metro Corporate Stores NOT an Authorized dealer like this one.
