Store manager Denise was extremely helpful in assisting me with resolving a problem I had with a…read morephone warranty replacement issue. Courteous, competent, understanding, and she got the job done. I recommend this store and location for all needs related to Verizon phones.

Recently upgraded my phone online and after having an issue simply shipping my old phone back at a…read moreUPS store I decided to try to drop off my old phone / trade in at this factory store per Version's guidance.... when I checked in there were 2 people ahead of me in the queue and 6-7 staff on the floor so I waited, and waited, and waited.... after 60 min I was ready to go but wasted another 30 min figuring I already lost an hour what's another few minutes.... after waiting a total 90 min I finally gave up as they had only helped 1 new customer in 90 min!!! When I left there was at least 5 more people waiting and another 5 or more who came in and just left without even putting their names on the list.

Terrible customer service came in for a simple screen protecter couldn't even install simple screen…read moreprotector , they attempt to install it and then whole edge of the screen protector peeling off, and by the time I made it to the car, the screen protector was not sticking and then when I asked for them to put on a new one, they said they no longer had any in stock didn't even effort to look. They said I don't know just go to another uBreakiFix do not recommend

Terrible service all.around. I took my sons xbox to get the hdmi port repaired/replaced. Picked it…read moreup afer a week and it came back with the disc drive making a strange noise and turning on by itself every 5 minutes. They never tested it because it made a loud noise when it powered on. I immediately took it back amd after two weeks it was determined to be unrepairable from the damage that their repair person did. Had to get their corporate approval to get a replacement xbox. Now waiting 2 more weeks to get the replacement. I will never use or recommend this company ever again..Just terrible service.

Everyone at this store is extremely rude and incompetent. Very dismissive and disrespectful when…read moreasking questions.

Matthew helped fix a cluster of porting/unporting/re-porting me back from a company that rhymes…read morewith T-Mobile. I spent about 4 hours on the phone with various help desks getting passed around, hung up on and no solutions. I walked in, explained the situation to Matthew, and walked out fixed in 25 minutes. Thank you Matthew. 5

Nicolas Gray sat w me for like 3 hours while I called around trying to figure out a change of…read moreaddress. I have been here for 3 hours and he has sat w me the whole time helping. I'm now walking out w my router. Thank you I'll be back. You da bomb!

I've been coming to this location for over ten years and they never disappoint. I recently had to…read moremake some changes to my account and Luis was great and Chris was awesome. The extra help was appreciated

They deserve Zero stars. I went ti get information about switching from T-Mobile and a…read morerepresentative named Hannys helped me. She never disclosed that she was signing me up for a business account. Three days after my husband asked me to switch back to Tmobile and I went to the store to notified them. They were not helpful and pretty much told me to contact customer service. Manager cared less to even say one word to me. A month after I saw they charged my bank account for a full month so I went and asked them why and they say sorry but we won't help you here. The worst service and manager don't care at all. Please avoid this place at all costs. Is been almost two months and they haven't refunded my money. Every time I call customer service they don't care to help. They want me to forget about the money they took from my bank account. What a nightmare.

I wish I could review with no stars. This place is theee most unprofessional business establishment…read morethat I have been to in a long time. I decided to move from a prepaid Verizon plan paying $30 a month, to upgrade my daughters phone and get myself a second line for work. I decided to not purchase online because I like the personal interaction and so I came into a store. Biggest mistake ever. I purchased an iPhone 15 at the promo rate of $5.99 a month and an iPhone 16 pro. I was told I could get the activation fee waived if I sign up for aarp so I took the agents suggestion. I also got the next up on my iPhone 16 pro. I walked out thinking everything was good. Two days later I got a preliminary bill that said I was getting charged the activation and the next up was placed on my iPhone 15. I called the store manager which told me I needed to call customer service. I called customer service and they said that there was nothing they could do since once it's placed on a line, it can't be moved. I called the store and spoke with Hany who was the agent that sold me the phones. Let her know that I wanted to cancel the whole thing because this was not what I signed up for being that I got charged the activation and the next up was unfixable. She assured me she could fix it. An hour or so later she calls me and convinces me not to cancel and that she fixed it. I got my first bill and guesssd what. The activation fee was still on there and the next up wasn't on my iPhone like she said she fixed. I called the store and spoke to the manager and he said that I needed to call customer service and speak to the loyalty dept because that was the only ones that could help me. I spoke to the loyalty department multiple times and found out that they could've just removed the next up from the other line and they could've added it to the right line. But that's not what was done. The way that it was fixed is that they switched the phones to the different lines which completely messed up my installment discounts I was getting. I also got a discount for using a debit card which was suppose to be $10 per line but for some reason she added it as a credit card and so I was getting discounted only $5 per line. After speaking to the loyalty department for almost a week, they told me the only ones that could fix the issue is the store because they have a back office line they could call into to handle escalated issues. I've been trying to get in contact with the store again and can't even get a manager on the line because they say they are busy and if I ask to be placed on hold, they end up disconnecting the call. And when I call back it just goes into a voicemail. Ridiculous way to run an art business. I've since reached out to corporate to report this store because apparently I am not the only one with an issue with them. Oh and my account is still not fixed. Now it's too late for me to cancel because if I do it now, I'll get charged for both phones full price.

This is not the address I went to , I went to the one in sunrise blvd and my experience was amazing…read more! They fixed my phone in less than 20 min ! The best price ! Never going anywhere else!

I would not recommend repairing your phone here unless you are looking for a quick fix to last you…read morea week. 30 days after I got my screen replaced, I need a new one! I came here 12/7 to repair my phone screen due to water damage. I dropped my phone off between 12-1 pm. I never received a call regarding my phone status so I didn't get my phone back until 6 or 7 pm. My screen was visibly different than the original screen which made me feel unsettled but relieved it was working again. Due to the new screen, I no longer had Face ID. My total was around $100 1/10 I noticed my new screen was lifting off, literally coming off out of nowhere. A few days go by and the screen cracked at the bottom due to the screen not being properly secured on the phone. I stopped by today to hopefully get it repaired and he wanted to charge me $85 to replace the screen. I would have not had this issue if the screen was properly secured the first time. Why should I pay for a new screen again? It was not my fault. It's unfortunate that companies do not go above for customers services. They literally did not install my screen correctly! And now I am responsible for the damage. Waste.

Great place for phones and accessories. Service is super. People are warm and very welcoming.read more

We'd bought new phones at their store in Pompano and had a very good experience…read more We were in the area and decided to stop by. They've been open here a bit over a year, but the company has only recently been promoting this fact. Unfortunately, they were out of the replacement screen saver that I needed. However, I was able to find one at a nearby store. And headed back here for assistance with installing it. They were very helpful. If I was on the west side of Broward, I'd come back here again, if need be.

(Mall) I wanted to get the fifa 22 on the Xbox one original! I bought fifa 22 the only copy in…read morecoral square mall. I was so excited to the point I didn't realized that I bought it for the Xbox series X instead of the Xbox one. (GameStop) So I had my friend's uncle to take me to the nearest GameStop on the way home. I went to the GameStop with my friends and his uncle. When I got inside I asked him if I can return or exchange, he was very nice giving All the nearest locations to closet to most far. On top of that he gave me a refund and receipts to the all the locations, and availability! Best GameStop EVER!!!! Never experienced something like this in West Palm!! He even gave us bags for the rain!! Employee of the month

Worst GameStop please do not shop here on may 25 I bought a defective headset and on 3 different…read moreoccasions I returned the broken headset for a new one then arriving home and the headset is not working . I am now returning the 3rd broken headset for my refund and I will go somewhere where the merchandise actually works instead of selling customers faulty equipment then catching a attitude with me because I'm frustrated save your time and money

Our first experience with them - neighborhood store so decided to try ordering a new phone. The…read morestore rep forgot to "expedite" the order so the phone is taking a longer than promised. Disappointed but will give them one more chance before dismissing the store and going to another instead even if it's further away.

they enrolled me in their protection plan that cost three times as much as my phone without my…read moreknowledge. Now I just received notice of a bill I don't even have access to on my AT&T app.

Do NOT take any electronics here to fix! Their customer service is HORRIBLE! They promised to fix…read moremy tablet in 3 days, and 2 weeks later it still was not fixed. The manager then refused to give me my tablet back. Once I got it back my SD card was missing and they still have not returned it. I also found out that they damaged the tablet to the point that it now cannot be fixed. I have emailed corporate with no response. When I went back to get a number to corporate, the manager was nasty & refused to speak to me or give me the number. It took the police to arrive in order to receive the number to corporate. After attempting to call Danny at corporate a few times, I still have not received any response. I repeat, do not trust anything with this store.

Funky shop; knowledgable, kind staff. They price with…read moreintegrity and deliver on or ahead of schedule. This summer, my brother-in-law had a phone issue requiring repair. When the issue proved beyond the scope of what was diagnosed, and a new unit was going to have to be purchased, and the manager refunded him his money. I thought this showed a lot of integrity. Therefore, when I required some work on my computers, this was my first stop. My work was completed within the timeframe quoted, and for less money. This should be your only call if you have an issue requiring repair with your technology.