After several disastrous hours on the phone/chat with Verizon, I gave up. I booked an appointment with this Verizon store and received outstanding service. Derek spent multiple hours helping me sort out an issue made overly complicated by online Verizon support. Everything that was promised to me was executed. I recommend booking an appointment before going to this store. This particular location can be extremely busy, but I watched every employee greet each walk in customer immediately. I also want to highly commend the Store Manager. He was working just as hard as every single employee. I have worked in human resources for 30 years and this store is run very effectively within the parameters corporate has allowed them. I said this because corporate Verizon really should expand the support tables in this store. read more

Verizon does a "service charge" to just transfer data from the old phone to a new one. They are right now charging $40 to my neighbor JUST to transfer data, she is a military widow in her 80s. She had to save $40 so this rip off company can take advantage if her. My advice, don't do business with Verizon. read more

The service here is painfully slow. I was given a 15 minute wait , it ended up being almost an hour. The promotion online that I was going to submit was different in-store. Nick knew that I was running low on time. He kept trying to upsell me and tired increasing my bill by almost 70.00, than promised things would look cheaper in a few months but couldn't provide it on paper, just what he wrote in pen. Everything was taking so long I ultimately excused myself and walked out. He proceed to make a rude comment about how I should of better with my time management. Which was very unprofessional. He was also training a new employee, Probably not the best person to do it. read more

I have been a customer for over 39 years. All of a sudden my bill increases by more than $30. Now happy and switching. This is a total rip off. Doesn't care about customers that have been with them for a very long time. Done with yoy. read more

First thing-make an appointment!!! If you don't you will be waiting. I got lucky at the time I went in and only had to wait for 15 min, but as people came in while I was waiting, the wait time continued to increase up to a couple of hours. The associate stated that it is always this busy, so please get an appointment to avoid long waits or frustration! The associate I worked with was friendly and efficient. He offered some up sales but didn't push to much when I indicated I wasn't interested. It probably took about 15 min to get my phone traded in and be on my way read more

Went to this store on a Saturday morning because my mothers phone was acting up. We were greeted right away and we told the host what our problem was with the phone. We showed him the phone and the screen. He didn't even put our name on the list because he could fix it right away. He was very friendly and nice. He explained to me what he did and if it happens again. I recommend this store. read more

Great customer service, however stay away from any of the Zagg "screen protectors" I just got the iPad Pro, and was talked into a zagg invisible shield which I was hesitant on getting in the first place due to performance issues. So i said "why not", purchased it, and had them apply it for me. Fast forward to 2 weeks after the purchase and while I was drawing, a crack appeared on the screen so I decided to go and see if they would replace it or refund me the money. They explained that the Zagg company has a lifetime warranty and I could go through them and get a brand new one, I explained that I don't want their product on my device because I literally had it for 2 weeks and it broke without any impact (what this product supposedly protects your screen against) so I don't want it. Long story short, don't buy any Zagg products, go to Staples and pick up some Liquid Armor. That stuff works great for protection against scratches and stuff like that! read more

So normally, i wouldn't review such a place, but my [two] recent experiences here are worthy of a review. Recently, my boyfriend returned home from a 3 month deployment, which we had his phone turned off for so we wouldn't have to pay for something he wasn't using. So over the weekend, we treked down to the closest store to us that helps with all. In the flick of a switch, they were able to turn back on his phone, upgrade mine, transfer his information to my old phone, add me to the admin panel, change our password to login, add additional data to our plan, hook us up with a military/government employee discount and more! Casey - was BEYOND helpful and i will always return to him! THANK YOU! finally a place i can trust ;) read more

Was in and out tonight in less than 30 minutes, which is amazing considering we were up grading a phone. Jennifer helped us and she was great! read more

Place an order on 10/11/20 in store.got a text 10/14/20 that it was just place? tried calling was told to used the app. if i had a work phone i could use the app. Phillip " helped" on 10/11 his own phone rang 3 time. we were rushed in and out he never ask for an up sell. he lost 150.00 in sales with just the extras. read more

So I made an appointment to see the Verizon store on Academy Road wrong one for help with the phone, and you should know when I got there a little after one which my appointment was on the 26th between one and 130 I was told that that's not the name that is under that appointment so it was absolute waste of time to go online and make an appointment! Next time I will take a screenshot and shove it in their face! I am so mad right now that I am ready to leave Verizon and go to a different provider! Then we were told go sit in your car and turn it around and when we're ready for you will wave you in but we have to wait for the next two people!!!! read more

Second visit to this store, second time I've received shoddy service. Today, as last time, I was greeted by a 20 something whose mind was clearly somewhere else. She asked what I was looking for, showed me where it was and then basically checked out. She snapped out of it (musing on quantum physics no doubt) when I asked for a different brand of phone that she showed me with an equal lack of enthusiasm. I tried to pick up a phone and was informed they are all secured to the display. I'm supposed to spend $800 on a phone I can just look at? Told her I had driven to the store to actually see (touch, feel, etc) this phone. She shrugged. Drove to the Apple store at the shops at briargate and all the iPhones are out on display for you to handle as you please. Based on my experience I'll shop online and spare myself future aggravation. read more

THIS IS HOW IT'S SUPPOSED TO BE!!!! After being completely ignored at the Verizon Go Wireless joke of a store in Monument for 20 minutes I decided to make the drive here. Upon walking in I am told "We'll be right with you." Ah yes. Thank you for acknowledging I am alive and in your store. As opposed to the Monument Go Wireless where three workers said nothing. There I stood, like a chooch totally ignored. Next a friendly guy named Tom walked up to me within minutes and asked for my number and why I came in. He then told me there's about 6 people ahead of me and it's gonna be about 25 minutes. Perfect!! As paying consumers what we want is to be respectfully acknowledged, communicated with and told time parameters. Not complicated. Tom nailed it. The Monument location was a total fail. No respect. No acknowledgement I was even alive. No communication at all. No time parameters. Just stand there like a dummy and be ignored for 20 minutes then leave furious. Do yourself a favor and never go to the Monument, Colorado Verizon Go Wireless store and come straight here!! Tom will be looking for you! read more

This store is absolutely useless. Their sales advisors are completely uneducated in the products. I recently went to the store to inquire about the galaxy watch. . At the time I had the google pixel 2. The sales advisor ENSURED me the phone and watch were compatible. After purchasing the watch and buying a contract with it, it turned out the watch was not compatible. So I had to switch back to the galaxy s8 in order to use a device we had to have (by 2 year contract). I came in to the store today to inquire about the galaxy S10, the lady had absolutely NO idea what any of the specs were for the phone. When I asked if there was a tech person in the store who might know more, she said I just need to call samsung. Why is someone authorized to sell a product in which they know nothing about. Extremely disappointed in this store time and time again. read more

All I've got to say is come on guys! This is the second time that I've been to this Verizon store in the last month where I have had to wait at least an hour to be seen. When I checked in there were two people ahead of me and I am still sitting here waiting. I come here because it's always been very convenient and relatively quick in the past. I think I may be shopping for a new Verizon store in the future. It may post twice but here is a addition to the post. I'm sitting here watching the crowd form of 20 people with three sales people. Every sales guy is trying to up-sell a b c and d to the customer. You need to look at your clientele look at how far you are behind and modify your service based upon how bad you get your butt handed to you. read more

You will always have an excellent experience getting your new phone or tablet here! Best customer service of any Verizon store in Colorado!

Cody, I can't get in touch with your store! The 635 # only gets me to a rep not in the store & any other # is constantly busy! HELP! PLEASE CALL ME ASAP! read more

Jay was extremely rude, rolled his eyes when I asked him to replace the screen on my warranty. Put it on incorrectly then when I asked if he could correct it he said "go buy another somewhere else this is a damn curtesy". Then proceeded to try to sell me an iPad after insulting me. This place is a huge joke, maybe get some nicer employees. read more

It is a tough choice--dentist or wireless provider--which is more painful? Actually this was an acceptable experience. We were greeted quickly at the door, shown some appropriate phones to replace the one my wife misplaced. After she chose her phone, we were shown several accessories. These accessories tend to run up the price before you can get out the door, but we are kind of stuck with having to get them. Because iPhone changes the power plug we have to duplicate chargers for the car. And of course we needed a glass screen protector and a case. So these "free" phones cost a bit. Wife-units phone bill will go up $15 a month so there goes another $360 before the bill goes back down in 24 months. Verizon has always been reluctant to provide much seating in their stores. They do have ottomans in the showroom, which I used in that with a bad back I cannot stand for very long, at least not flat-footed. After making our selection we had to go to the counter to finish data entry and payment. The counters do not have a foot-rail on the customer side. They do have one for the staff on their side of the counter. As anyone with a bad back knows, putting one foot on a rail changes the geometry of the spine and relieves fatigue and pain. Thats why bars always have them. read more

Verizon - Mobile Phones Near Me - Colorado Springs, Colorado

We had great customer service. They were coming around with food and drinks while we waited. The wait to see someone wasn't too bad (some wait is to be expected) and Nick did an awesome job taking care of us. The only downside was we had to wait for corporate's Tech Support to pick up which took awhile. I really wish they had a directly link to tech support. The store was clean and it looked like people were trying to help people as fast as possible. read more

Just want to say thank you MALCOLM this young man fixed my phone maybe to him it wasn't a big deal, to me it was I could not access my phone for some quite time he did it with much respect and did not make feel like I could not do it he walked me through the whole process very nice and smart just would like to say that I am happy with your customer service !if I could give Verizon a 10 star I would I will for sure come back ! read more

I just walked out! I placed an order online and was told I could pick up my phone at this store. So, I went there and they told me my order was pending status??? I showed them my bank confirmation for $562 purchase and they said "Nothing we can do here, you ordered it online!" I called 611, tried 3 different chats with reps ... all of them told me my order was "ON HOLD" but did not say why. Called bank and they said they accepted the order for payment... but then nothing came through. I left the store angry after an hour of not getting my phone and not having the order snafu cleared up. I left my checkbook behind by accident and tried to call back to ask them to hold it for me. BUT, GUESS WHAT? They don't answer their phone!!!! Worst customer service EVER - no one knows how to escalate a problem to a final resolution and keep the customer happy. And, good luck trying to call them. By the way, the review says I was in San Francisco. Not true, it was the North Academy store in Colorado Springs, CO read more

I was helped by Oscar today and his customer service was AMAZING! I truly felt taken care of and left the store happy and helped. Thank you!!! read more

I have had Verizon before and was switching back, changing my number and ditching my iPhone. I went in with my bf and his father who both had things they wanted done as well. It was pretty busy there so we waited around half an hour, no big deal. Christina helped us and she was great. She got my phone all setup and got everything together for my rebate and sync'd my contacts as well. If you see her running around when you go in there I highly recommend requesting her! read more

Went to this location and couldn't have been greeted or treated any better! Casey was so helpful and knowledgeable in absolutely everything we could think of asking! He made the entire process (getting new upgraded phone) so fast and easy honestly I'm so happy we came here definitely exceptional customer service read more

Oscar is amazing. I walked into the store and was met by a young lady named Beeca. I am not sure if that is the correct spelling. I am 60 years old and I am a very slow typer. She would not touch my phone and when I asked her to help me through the process, she said, "I can't touch your phone." Never has a Verizon employee NOT touch my phone. They are always happy to help. She also asked me, "how fast can you type?" I told her, "not very fast." So, she went to help someone else. Oscar came up to me and asked me what the problem was. I told him I need a new screen protector. He took my phone from me and began helping me. Beeca ran over to us and said, "don't grab her phone like that." I said, I am so glad he did that." He walked me through the process and I was out of there in 5 minutes. He even held the door for me when I left. Super, super service from Oscar. He needs to be promoted or get a raise! Because of him, I am giving this 3 stars instead of 0! read more

The associates have better things to do, like stand around talking to each other, than to help customers. I went in to switch back to Verizon (from ATT, because my iPhone7 is acting a little weird after the switch,) and after being made to "check in" with my name and phone number, was told the switch back process would take a while and that there was one person ahead of me. At least two workers, including the one who checked me in, were just leaning on the phone racks talking to each other while I stood off to the side waiting to start the "long process." After about 5 minutes of standing there being ignored I realized I liked AT&T okay after all, and left. read more

Rushed out the door before they even turned on the phone. I have lines with Verizon and my S7 started to malfunction. I went in and upgraded to the S8. The rep was working with me and then all of a sudden the manager came over and asked how we were doing. Next thing I know the rep is packing up my stuff and shuffling me out the door. They had not even turned on the power to the new phone or tested it to make sure it was working. Now I am waiting on hold with the activation department. I just spent $500.00 and they can't take the time to make sure my new equipment is working. The minute they had my money, the customer service went out the window. I run two businesses and I need this phone to work so my customers can call me. I am very disappointed with Verizon and I will be looking for another carrier as my contracts expire. read more

It is becoming harder and harder to continue being a Verizon customer. Battery is overheating in a 6 month old phone (Not Verizon's fault). Verizon support stated to take it into this store and have the unit exchanged under warranty (Wow, great service). Once in the store, the rep began to dig deeply looking for issues not to warranty the exchange (Accuse first, then ask questions). She made a claim that the phone may be water damaged. Knowing that the phone has never been near a spill, pool, lake, jacuzzi, rain, snow, etc... She stated that she would have a replacement overnighted to our home. (The unit was not in stock for replacement.) Waited 4 days to receive the phone replacement (Never came). Called Verizon once again, where they stated that the replacement was never ordered. We spend $3600.00 a year on cell phone service, and been a customer for more than 4 years. I am beginning to wonder if "they can hear me now." It is extremely easy to cancel contracts and move to another carrier. We have used Verizon because the phone service has been good even though the customer service is often lacking. Sprint and AT&T work well in our area. Maybe it's time for a change, for no better reason than poor customer service. We will not return to the store. In the future it will be online or at another company. read more

After being with AT&T for 20 years, I finally decided to break all ties with them and move to Verizon. I had 3 lines to move. Needed to buy 2 new phones and move one phone over. I called Verizon first. The guy on the phone was not helpful at all. He told me the only option was the unlimited text, talk & data. I went into this store and worked with Casey. He looked at my current phone bill and told me which of their plans would work best and be the cheapest for me. Casey made this process very painless. He knew exactly what he was doing. read more

About a 15 minute wait but I came to the corporate store since I had a return from on-line , no problems or questions since I had the receipt. A good trip. read more

If you like waiting for hours just to have what for what they say they have in stock. Have Andy bring his people over to the desk you were waiting for your phone at, and have the worst customer service I have ever received this is the store you do. Do better. This has been my experience for 3 visits now. read more

I have tried 4 times to get these people to program my unlocked iPhone 5 since the phone I have now is broken, and every time I've gone in they come up with a different excuse for why they can't help. After hearing 4 different excuses about why they can't help, I went to the Apple Store and the employees there were extremely helpful. They told us Verizon has been yanking us around and what they've been telling us is not true. They called Verizon corporate and got instructions on how to make the phone work, and they said all Verizon has to do is program the SIM card. I went back in today and they came up with yet another excuse for why they couldn't help. The manager was EXTREMELY rude and unhelpful, refused to help, and I still have a broken phone. DO NOT GO TO THIS STORE! read more

Just switched my plan to the unlimited everything plan, pre ordered my s8 and all the math was done out to show me what option is the best, savings and more. Customer service is the best ive experienced for a phone company. Instead of eaiting hoirs in frustration schedule an appointment go there and you won't leave disappointed. Ive never had an issue there. Usually i go to best buy to upgrade, but verizon beat their specials hands down. read more

This is our 2nd time upgrading our phones at this location and both times we worked with Dani. Her customer service is some of the best I've ever experienced. If you are in the market stop by and ask for her. She will work up the best deal possible. read more

They promised me fast speeds with an upgrade. Don't believe them! I had one month of great speeds and now, it's slower than dial-up. I sit and watch the spinning wheels and can't get my work done. I have to go to a restaurant or the library and use their WiFi to get a decent speed. I tried to post my problem in the supposed "community support" and was censored. The speeds are atrocious. Never again. read more

Purchased a new phone and accessories in April, the phone case I got broke after a month with very little use, I went in to see if they would replace it and was told no, but they would see if the same One was on sale and they said I'd have to buy a new one, why would someone repurchase something again that broke after a month??? Lame. I said no thanks and left, I will not be back to this location, I felt they were not helpful at all, Also felt rushed out of there after waiting to be seen, i don't recommend buying their accessories, if they break you're SOL. read more

We've been to this Verizon location twice (initial research, then phone/accessory purchases, plan change, and service provider transfer) and have been impressed both times. Misty is awesome -- very knowledgeable, patient, and helpful. This location can be busy, but if you visit on Sunday during a football game, there is little to no wait! read more

If I could give a 0 review I would. We have been long standing customers of Verizon and have always valued their service and customer service. We have been presented with leaving Verizon many times, but have remained loyal because of their service. Today we are extremely disappointed and considering a change in services. My husband walked into this specific location to upgrade his phone to the new iPhone 13. They called his name as he was up next to be helped. A couple walks in after his name is called and asks how long the wait will be...a Verizon employee responds to the couple "1 to 1.5 hours." The employee helping my husband asks what he can do for him and my husbands explains he wants to upgrade his phone. Another Verizon employee walks up to the couple who just walked in, walks them immediately to the back to grab some iPhone 13's. My husband says to the employee that's helping him, "I was before them it's not fair that they are skipping before me." The employee helping my husband says, "he's just getting them signed in." The employee helping the couple then walks to the back, grabs 3 of the last iPhone 13's and hands them to this couple that was supposed to be "getting signed in." The worst part of all of this is that the employees began lying to us about what took place. They first stated they just stepped outside to make a phone call (my husband and daughter were there the entire time and never saw them AND the couple walked in asking how long the wait was), and the employee who helped my husband stated he was just being told what he was told, even though he was the one who informed my husband they were just getting signed in. Very disappointed and seriously considering a switch from Verizon after being with them since high school. read more

I've been here just once, which was to add a line. It was the best experience I've ever had in a mobile phone store. Then lady helping me was very good. She got the information, made sure I had all my questions answered, and was friendly and quick. I was in and out in less than 30 minutes even with quite a few people in the store. She also did some things with my account to help me save some money, which was a great bonus. I was very pleased. read more