Thomas was efficient, accurate, timely and amazing! This location was very chill and we bought out…read moretwo new iPhones, got them set up for us and old phones handled properly right away. Thomas was patient with us oldsters too. We received a better deal than ANYWHERE else plus found out that we'd been paying too much on our very old Verizon plan. Would highly recommend this location and Thomas!

Three times I've been into this store for service only to get high pressured into buying a new…read morephone. Judging from other comments, these folks seem to be focused on sales and not so much on service.

Fiber has recently reached our neck of the woods with another provider who offered a smashing…read more6-month deal, but in the end we've decided to stick with Kellin. Kellin has impeccable one-on-one customer support, where you can speak with a human, and get whatever issue resolved in a timely / friendly manner. We have had very few (emphasis on "very few") issues with Kellin over the years (most were the fault of outside causes like cut cables), and when researching the competition and learning how difficult it is to reach them, and are slow to respond (especially after the initial sale has completed), we are most assuredly staying with Kellin Communications.

I just wanted to share the horrible experience I'm having with Kellin Communications. I switched to…read moreConexon Connect fiber simply because they offered the speed that Kellin couldn't give me in Peyton. I had no issues with Kellin previously, and I told them that when I called to cancel. I made an appointment to have them come and pick up the old device and told them to take my final payment out so my contract could be closed out. My appointment came and went on Wednesday, which I cleared my entire day to be available. I call, they say they have the appointment for Friday. Fine, I wait all day Friday and no one shows up. I email them Monday, they say someone should be there Tuesday. Now we're to Wednesday and still no one has shown up. I have never missed a payment. I have never complained. I have been nothing but nice the one or two times I had connection issues because their tech support was very helpful. What I don't understand is why they can't handle coming and grabbing a single device and being done with it. I already unhooked and packed the parts from the house, and I told them so. I don't know if they're retaliating because I'm canceling or if it's just incompetence, but this is my warning to avoid Kellin unless you want an absolute headache when you go to cancel.

Got a new phone had help from multiple people…read more Going again today for a screen protector

Do not go here. There's no check-in method, you're just hoping to be seen by someone. I stood there…read moreand waited for 30 minutes without any hope of getting helped. 0 stars if I could

I had to leave AT&T after years of service. I moved to a…read morenew location in my city and I could no longer send or receive calls at my new home. Repeated calls & In person visits yielded no positive results. AT&T wasn't willing to do anything to improve my service. Their recommendation was to purchase expensive boosters with no guarantee that would fix the issue. In frustration, I visited T-Mobil and they guaranteed service in my area. They were right and I've never looked back.

Made me wait and waist my time for so long just for them to tell me i need something else when i…read moreclearly told the first person who checked me in wht im there for smh dont go here unless you like your time waisted.

I had a few hiccups initially, but after speaking with Dan, part owner who personally followed up…read morerepeatedly with me, my issues were resolved. If you have any issues with speeds in your home, call and talk to Dan and he will get you squared away. Great customer service and they truly do want your business. Give Dan and Force BB a chance to win your business. They won mine and I wasn't an easy customer to win!

Force retaliated against me after I cancelled their fiber service. A Force tech came to my house…read moreand without informing me, cut the cat5 cable exiting my home which was connected to the newly installed Quantum box. Geoff Cannon (who appears to be the managing owner of Force) was openly hostile when I called to see what happened. He accused Quantum of breaking laws and illegally using their equipment (the cable was apparently running through their box which is also attached to my house) and this was his justification as to why my property was vandalized. He insulted me personally, stating I was supporting a cartel vs a local veteran owned business. He also continued to send me text messages from his personal phone after I told him to not communicate with me any further. If Force has issues with other service providers, fine (Geoff is a former Century Link employee per his LinkedIn, so maybe this is some personal vendetta?), but that's absolutely no excuse to come onto MY property and cut MY cat5 line and then refuse to do anything to remedy the situation. I'll be copying/pasting this review to every possible place I can online, in addition to filing a police report, submitting a BBB complaint, notifying the local news, and potentially filing a small claims suit. OH! And I almost forgot, he took the time to do all of this on Christmas Eve! Happy holidays!

On the recommendation of a co-worker I selected Envision Telecom to install a IP security camera…read moresystem. The minimum specifications were three High quality PTZ (Pan, Tilt, Zoom) outdoor cameras with a 16 port POE (Power Over Ethernet). I specified that this was for security and needed high enough quality under all conditions so that if there was ever an issue the police could positively identify any perpetrators from the video. The equipment they selected was high enough quality but the first problem is that only eight of the sixteen ports have POE. That is a problem because the wall mount rack I planned on, and ordered, does not have an extra power plugs to run an additional eight POE ports. Before installation I met with them at the house to go over where I wanted to mount the cameras, and where the wall mount rack was going to be placed in the equipment room as well. The cameras were to be mounted slightly above eye level so I could identify anyone at any entry point. I was VERY specific about that. They made everything sound wonderful and when I asked about the external wires on the outside of the house, the statement was made "we'll make it look very nice." They also said that the camera training was included in the original bid. Because at this point I felt very comfortable with their supposed knowledge I explained that at some point I needed to add some additional jacks and we went over the additional jack general locations. They said they could handle that also. Never did they make any reference to any issues with cabling. Several weeks went by and I heard nothing from them, although I had already put a deposit down of $2,012.00. It took many weeks before I finally got connected with them. There were no phone or email updates from them at all. When they finally came out to do the install they called me and said they had a big project coming up so if they didn't do the install soon I would have to wait even longer. So my project that I paid a deposit for and already had to wait several weeks for upfront gets put on the back burner? I said that we needed to complete the project because they had the equipment in now. They installed the cameras while I was at work. I got home and two of the cameras were mounted two stories up on the front and on the third story on the back. All you would be able to see is the top of a person's head! That should have been my first clue that they knew very little about security. Also instead of moving the jacks that were mounted in the office to the patch panel they just wired the other sides of the jacks to the patch panel. This meant that instead of all the connections being located in the patch panel in the data closet I would have had to run additional cables from the data closet around the door, which then couldn't ever be closed, and into the other side of the wall! The existing wall jacks that required relocation are only five feet down the SAME wall as the patch panel, just on the wrong side of the wall. The installers had NO concept of what was supposed to occur even though we had discussed the project in detail. I then installed the wall mount rack in the data closet and when I went to install the patch panel to the rack I discovered that not only did they cut the cables too short but they also did not leave any service loop (extra cable in a loop to allow for minor placement changes.) Standard practice is three meters of service loop cable. Now I had all the mounting holes from the incorrect mounting of the cameras, connectors that were run incorrectly and no service loop to be able to relocate the wall rack. I called them several times and it took them almost a week to get back out. I had to take a full vacation day to be available. Finally, they came back out and I sat with them almost the entire day so I could explain to them what had to happen. They repositioned the cameras, reran the cable to include a service loop, but they couldn't even tell me how much of a service loop they ran, and relocated the existing wall connections back to the patch panel. I made sure to tell them that they had not put the insulation back, in the attic, after they were there the first time. There were places where there was no insulation at all. When we had the house built we had R38 placed in the attic. I tried to test the internet and discovered they had disconnected the internet line. The guys that were at the house had "forgotten" their tester and they had no clue as to how the internet was wired so no we had no internet. This was the day before Christmas Eve. We had guests coming in for Christmas and with today's on-the-go society, being without internet access is for weeks is not acceptable. I had to take another vacation day in order to be there when they were there. They ended up coming back out Christmas Eve. It turns out that there were three cables in one of the wall jacks that were supposed to be pulled back to the patch panel but one was never relocated. It w

Very unprofessional, never show up when they say they are going to. Paid up front for a $4,600…read morephone system, and 3 months later, still having problems. They also ripped out our entire security system during phone install, and still have not paid us for the damages that Kevin agree to.