Very unprofessional, never show up when they say they are going to. Paid up front for a $4,600 phone system, and 3 months later, still having problems. They also ripped out our entire security system during phone install, and still have not paid us for the damages that Kevin agree to. read more

On the recommendation of a co-worker I selected Envision Telecom to install a IP security camera system. The minimum specifications were three High quality PTZ (Pan, Tilt, Zoom) outdoor cameras with a 16 port POE (Power Over Ethernet). I specified that this was for security and needed high enough quality under all conditions so that if there was ever an issue the police could positively identify any perpetrators from the video. The equipment they selected was high enough quality but the first problem is that only eight of the sixteen ports have POE. That is a problem because the wall mount rack I planned on, and ordered, does not have an extra power plugs to run an additional eight POE ports. Before installation I met with them at the house to go over where I wanted to mount the cameras, and where the wall mount rack was going to be placed in the equipment room as well. The cameras were to be mounted slightly above eye level so I could identify anyone at any entry point. I was VERY specific about that. They made everything sound wonderful and when I asked about the external wires on the outside of the house, the statement was made "we'll make it look very nice." They also said that the camera training was included in the original bid. Because at this point I felt very comfortable with their supposed knowledge I explained that at some point I needed to add some additional jacks and we went over the additional jack general locations. They said they could handle that also. Never did they make any reference to any issues with cabling. Several weeks went by and I heard nothing from them, although I had already put a deposit down of $2,012.00. It took many weeks before I finally got connected with them. There were no phone or email updates from them at all. When they finally came out to do the install they called me and said they had a big project coming up so if they didn't do the install soon I would have to wait even longer. So my project that I paid a deposit for and already had to wait several weeks for upfront gets put on the back burner? I said that we needed to complete the project because they had the equipment in now. They installed the cameras while I was at work. I got home and two of the cameras were mounted two stories up on the front and on the third story on the back. All you would be able to see is the top of a person's head! That should have been my first clue that they knew very little about security. Also instead of moving the jacks that were mounted in the office to the patch panel they just wired the other sides of the jacks to the patch panel. This meant that instead of all the connections being located in the patch panel in the data closet I would have had to run additional cables from the data closet around the door, which then couldn't ever be closed, and into the other side of the wall! The existing wall jacks that required relocation are only five feet down the SAME wall as the patch panel, just on the wrong side of the wall. The installers had NO concept of what was supposed to occur even though we had discussed the project in detail. I then installed the wall mount rack in the data closet and when I went to install the patch panel to the rack I discovered that not only did they cut the cables too short but they also did not leave any service loop (extra cable in a loop to allow for minor placement changes.) Standard practice is three meters of service loop cable. Now I had all the mounting holes from the incorrect mounting of the cameras, connectors that were run incorrectly and no service loop to be able to relocate the wall rack. I called them several times and it took them almost a week to get back out. I had to take a full vacation day to be available. Finally, they came back out and I sat with them almost the entire day so I could explain to them what had to happen. They repositioned the cameras, reran the cable to include a service loop, but they couldn't even tell me how much of a service loop they ran, and relocated the existing wall connections back to the patch panel. I made sure to tell them that they had not put the insulation back, in the attic, after they were there the first time. There were places where there was no insulation at all. When we had the house built we had R38 placed in the attic. I tried to test the internet and discovered they had disconnected the internet line. The guys that were at the house had "forgotten" their tester and they had no clue as to how the internet was wired so no we had no internet. This was the day before Christmas Eve. We had guests coming in for Christmas and with today's on-the-go society, being without internet access is for weeks is not acceptable. I had to take another vacation day in order to be there when they were there. They ended up coming back out Christmas Eve. It turns out that there were three cables in one of the wall jacks that were supposed to be pulled back to the patch panel but one was never relocated. It w read more