Never take your computer here. The charging jack wasn't working on my laptop so I brought it in. 6 months later, I had to finally get it back from Shelley and absolutely nothing was done. Shelley is fairly incompetent, and extremely rude. She would neglect to call me back, and give me excuse after excuse; she even said that her phone didn't reflect she had had any missed calls. Really? I've left you nearly 20. Shelley had no problem coming up with endless excuses. I went over there frequently and 9 times out of 10 it was "closed" during what most people would view as regular business hours.
After a month, she said she was able to get into my laptop to find that the motherboard had fried. The motherboard had not fried when I had it, as I was on the internet until the battery drained and wouldn't charge anymore. That being said, this could have happened in her care, but I don't want to make assumptions. She said she would order one from China, and months later she told me she had ordered the wrong one. She said that the motherboard took a long time to be shipped from China. This could be true, but I have ordered products internationally before and never have I personally experienced a 4+ month wait.
I was running out of patience, and I told her that she had one more month to fix my computer. That month came and went, and I had to go get my laptop. When I went, she didn't say anything to me. No apology, nothing. She just handed me the laptop whilst glaring profusely, and I kid you not, I'm actually the person who said thanks while leaving. In my opinion, this business just needs to be shut down. I took my laptop to her because she had talker her business up on her website as "#1 in Colorado Springs!" What reality is she living in? Whenever I think of my dealings with PC Paramedics, it still makes me angry. Half a year that woman had my laptop and she did nothing! Rather than be honest that she couldn't handle it, she just lied and wasted my time! Please, save yourself a headache and go somewhere else.
I don't think I would have been nearly this angry if Shelley would have shown me some kindness, honesty and simply acted as though she were in a professional workplace. Her blatantly rude behavior made the wait so much worse. It appeared to me that she should be in junior high school rather than running a business! read more