Tell me why my husband to be has been with T-mobile for approximately 15 years he had been a loyal…read morecustomer. 15 years that's a lot can you believe they keep raising our bills he went from paying about 160 for our phone plan now it's up to 186, but mind you we have two phones so that's two phone plans, I got with my fiance in 2020. My fiance has been with T-mobile maybe in 2013. Also it says on the app we saved 28$ and something cents seriously I think that's ridiculous you would think they would accommodate and maybe appreciate that he's been loyal when we could of gone to a different phone company. To me seems like T- mobile doesn't appreciate how loyal we've been and sucks too we just looked into a different company but if we did switch it would be up to 200$ that's just insane. This review is just about you would think a company would appreciate you if you've been with the same company for 15 years!!!!!!!!! T-mobile pls do better to customers with you especially that long thank you

Very helpful and knowledgeable staff! Everything went great…read moreswitching over our phones. I even called back a few times with questions and the staff was patient and helpful

We were greeted when we walked in and Wayna was very helpful and amazing!!!…read moreHe guided Kenn on cases and screen protectors for his new galaxy s23 ultra. The process was very easy to process it online and pick it up in the store. He got the color he wanted and case. The price was reasonable so I didn't pay anything. The whole transaction was good and he's satisfied.

We were extremely blessed with how helpful, kind, and knowledgeable the people were who helped us…read moreat this store. Steven was terrific with making sure things were correct, and had us come back to complete a rather difficult set up situation. Two of the managers we met during the two times we had to go in were just as kind and helpful to us, as well. We highly recommend these wonderful people to help you with your phone needs, too!

Upon thinking that my phone was beyond repair, I hesitated about switching to a new device and…read moreopted to explore the possibility of fixing it. Despite my doubt, I visited Colorado Gadget Fix last Wednesday. Due to the rarity of the Moto G phone, they had to order a specific part, which arrived on Friday morning. To my delight, my fully repaired phone was back in my hands by Friday afternoon, sparing me the hassle of setting up a new device. With its renewed appearance, my phone looks as good as new. I am incredibly satisfied with the outcome and grateful for the seamless experience.

Just a comment. I have NO idea of their service. We drove there yesterday to ask a few questions…read more since no one was answering the phone. The store is empty and has an "Available" sign on it. Perhaps they are out of business- there is no sign saying they moved elsewhere. Too bad. It looked like a great store to have things done.

Today is Friday, May 23rd, the Friday before Memorial Day weekend. I mention this because I believe…read moreit's relevant to the experience I had. My family and I purchased a washer and dryer from Issac on May 17th at this store, with delivery scheduled for today, May 23rd, between 7:00 AM and 7:00 PM. This morning, I received a call confirming that my delivery would arrive sometime between 8:00 AM and 5:30 PM. I made sure to stay either outside or within close range of my driveway throughout the day. Despite this, 5:45 PM came and went without any sign of the delivery team. At that point, I called customer service. They informed me that the technician reported arriving at 4:45 PM, claimed to have looked for someone at the home, and noted that he rang the doorbell. His notes included a photo showing my garage door open--which I intentionally left open all day as a clear sign that someone was home and awaiting delivery. I was outside most of the day. At 4:22 PM, I even received a food delivery and kept the garage door open to maintain visibility and audibility. From my kitchen, which is less than 10 feet from the garage, I would have easily heard a truck, a knock, or the doorbell. The technician never approached the door. He took a photo of my home and left. I have security cameras that would have recorded anyone approaching the driveway or front door. No such activity occurred. Now, I have to wait until the next available appointment--Wednesday, May 28th. The phone support team did their best and helped me reschedule, but despite multiple requests, I was never connected to a manager. I plan to visit Best Buy in person tomorrow to discuss this experience, hopefully with Issac directly. I am extremely disappointed and dissatisfied with this service. At a minimum, the technician's behavior warrants formal review or disciplinary action. I understand it's a holiday weekend and people want to get off early--but we paid for this service, planned our day around it, and were home and ready. To be overlooked like this is completely unacceptable. Update: we spoke with Issac and saw the photographs the technician uploaded. Wasn't even our house. Still have to wait till Wednesday for units.

I was just in the store, 12/20/25 around 11:00-11:15 am, and the greeter made me feel like I was…read morethe most valued customer ever! Sorry I didn't get his name, but he is a Keeper. (He's very tall.) I had an issue with a message on my phone, so he directed me to the Geek Squad counter for assistance. He even called the reps to tell them that I was coming over, and he described the issue. The rep at the counter was incredibly helpful and completely calmed my anxiety. I thought a virus had totally corrupted my phone. Thanks so much to your team for being so nice. Customer Service at this store is very much alive and well. MJ

I switched 4 lines family plan from Sprint to AT&T in this store. Reps are friendly and helpful for…read moreroutine stuff. I suggest you deal with manager (Trevor) if you are signing up for new contract to avoid any hiccups. He is very knowledgable. He also goes above and be young to ensure customer satisfaction. As far as AT&T goes, the signal and speed is much better than Sprint in Colorado Springs.

Trevor is always helpful and the store is conveniently located in downtown Colorado Springs.read more

Tristin at cashier was awesome. This was his first week and Tyler is training Tristin. Nice to see…read moreemployees who actually care. Thank you Best Buy for hiring great younger staff!

I had gone in to Best Buy asking for a battery or a charger for my camera for my daughter's wedding…read moreand Janelle told me that she is in charge of electronics. She's a manager. She knows all about it gave me a charger didn't work not even close to what I needed. what a waste of my time she is stupid. Doesn't know her job! Instead of telling me, she wasn't sure if it would work or not and Yes, I said stupid. Levi, the manager didn't seem to care that his employees don't know anything. What kind of manager is this? That doesn't take responsibility for what his employees do maybe that's why Best Buy is not doing very well.

BE CAREFUL DEALING WITH THIS STORE!!! I had a horrible…read moreexperience with this PRIVATELY OWNED representative of Verizon. Poorly trained people and what I felt was a lot of double talk, bordering on a scam. My brand new iPhone was not working properly within days of purchase. Employees told me it was "normal" to be at 40% battery at 1/2 day of usage. I may be older but, not stupid!!! Had to take it to Apple instead. They fixed the problem. Then when I got my monthly bill I discovered they had never applied my "DISCOUNTS", totaling $1200!! No one , after several long visits had EVER mentioned a trade-in. I would have lost that money had I not called Verizon customer service for help. I WILL ALWAYS SEARCH OUT A CORPORATE STORE FROM NOW ON!!!

Best Verizon location in Colorado Springs! Clayton is a rock star! There is nothing he can't figure…read moreout and he does it quickly and professionally!