LIARSSSSS. Went to this location about a month ago to trade in my 13 Pro Max for a 16 Pro Max. With…read moretrading on my phone and upgrading to the premium plan my plan should have been $123.... Tell me why they have me paying $185? They told me I would be saving money which is clearly a lie. I ended up calling AT&T customer service and they were wondering what they were doing. Because clearly someone was doing something that they were not supposed to do. I got to keep my upgraded line with my discount through my job and the nice lady on the customer service line got everything fixed. So whatever you do do not go to this location and do not listen to them because clearly they all lied. When I went into this location, the girl that I had had long black hair just passed her shoulder and she had an accent. I don't remember her name, but that's who I had and she told me nothing about all of this.

My wife's cell phone home screen lost all of her widgets and we could not restore them. Dan took…read morecare of us and fixed and restored her phone in about 10 minutes..we have been AT&T customers since 1993 and the was no charge..Just part of their service.

Very helpful and knowledgeable staff! Everything went great…read moreswitching over our phones. I even called back a few times with questions and the staff was patient and helpful

I brought my 85 year old parents to the Powers and Constitution store to switch their plan from…read moreVerizon. Jose did a fabulous job of explaining the plans available and was very patient with the questions my parents had for him about plans and coverage. We had to wait for the new phones (my issue, not T Mobile's) to come in, and MaCaleb transferred all the information from their old devices to the new devices and got everything running. The transfer from their very old devices took awhile, so he put the phones in a back room and let us step out for few minutes. He showed them how the phones worked and made them feel more comfortable with the new technology.

We were extremely blessed with how helpful, kind, and knowledgeable the people were who helped us…read moreat this store. Steven was terrific with making sure things were correct, and had us come back to complete a rather difficult set up situation. Two of the managers we met during the two times we had to go in were just as kind and helpful to us, as well. We highly recommend these wonderful people to help you with your phone needs, too!

Verizon has been the sweatiest excuse for service I have been encountered. They promised rebates,…read morenever gave the promo codes nor spoke about the time limit. Thus, when I was four days over the 30days they they robbed us of over one thousand ($1K) wo any ability or willingness to rectify. Spent over 12hrs in a 2 week time frame, for they claimed they were going to honor 25% but never did. Every call was claimed to have not existed in the "notes." Our trade in for our brand new iPhone 10 sent via fedex w a tracking number, shows received via our Verizon account. However, two "representatives" simply state they never received it! We're being told by "supervisors" that there is nothing they can for the fifth time calling. Verizon has robbed us for over two thousand dollars ($2K) at this point. Short of getting a lawful claim we are being absolutely financially stolen from. Let me be clear, the service itself is okay at best. They claim some BS super-tower power service however, this is untrue bc during peak hours it is slow if there's service at all. You leave the Springs area no service. AT&T was $50 more expensive a month but it was absolutely worth it having been abused by Verizon. I would not wish this abuse on my worst enemy. Please be very careful choosing this sweaty excuse for a company..

Just a comment. I have NO idea of their service. We drove there yesterday to ask a few questions…read more since no one was answering the phone. The store is empty and has an "Available" sign on it. Perhaps they are out of business- there is no sign saying they moved elsewhere. Too bad. It looked like a great store to have things done.

Phenomenal! Completed with a few hours. Needed a screen replacement I had put off. They came…read morehighly recommended.

Today is Friday, May 23rd, the Friday before Memorial Day weekend. I mention this because I believe…read moreit's relevant to the experience I had. My family and I purchased a washer and dryer from Issac on May 17th at this store, with delivery scheduled for today, May 23rd, between 7:00 AM and 7:00 PM. This morning, I received a call confirming that my delivery would arrive sometime between 8:00 AM and 5:30 PM. I made sure to stay either outside or within close range of my driveway throughout the day. Despite this, 5:45 PM came and went without any sign of the delivery team. At that point, I called customer service. They informed me that the technician reported arriving at 4:45 PM, claimed to have looked for someone at the home, and noted that he rang the doorbell. His notes included a photo showing my garage door open--which I intentionally left open all day as a clear sign that someone was home and awaiting delivery. I was outside most of the day. At 4:22 PM, I even received a food delivery and kept the garage door open to maintain visibility and audibility. From my kitchen, which is less than 10 feet from the garage, I would have easily heard a truck, a knock, or the doorbell. The technician never approached the door. He took a photo of my home and left. I have security cameras that would have recorded anyone approaching the driveway or front door. No such activity occurred. Now, I have to wait until the next available appointment--Wednesday, May 28th. The phone support team did their best and helped me reschedule, but despite multiple requests, I was never connected to a manager. I plan to visit Best Buy in person tomorrow to discuss this experience, hopefully with Issac directly. I am extremely disappointed and dissatisfied with this service. At a minimum, the technician's behavior warrants formal review or disciplinary action. I understand it's a holiday weekend and people want to get off early--but we paid for this service, planned our day around it, and were home and ready. To be overlooked like this is completely unacceptable. Update: we spoke with Issac and saw the photographs the technician uploaded. Wasn't even our house. Still have to wait till Wednesday for units.

I was just in the store, 12/20/25 around 11:00-11:15 am, and the greeter made me feel like I was…read morethe most valued customer ever! Sorry I didn't get his name, but he is a Keeper. (He's very tall.) I had an issue with a message on my phone, so he directed me to the Geek Squad counter for assistance. He even called the reps to tell them that I was coming over, and he described the issue. The rep at the counter was incredibly helpful and completely calmed my anxiety. I thought a virus had totally corrupted my phone. Thanks so much to your team for being so nice. Customer Service at this store is very much alive and well. MJ

I switched 4 lines family plan from Sprint to AT&T in this store. Reps are friendly and helpful for…read moreroutine stuff. I suggest you deal with manager (Trevor) if you are signing up for new contract to avoid any hiccups. He is very knowledgable. He also goes above and be young to ensure customer satisfaction. As far as AT&T goes, the signal and speed is much better than Sprint in Colorado Springs.

Trevor is always helpful and the store is conveniently located in downtown Colorado Springs.read more

Tristin at cashier was awesome. This was his first week and Tyler is training Tristin. Nice to see…read moreemployees who actually care. Thank you Best Buy for hiring great younger staff!

I had gone in to Best Buy asking for a battery or a charger for my camera for my daughter's wedding…read moreand Janelle told me that she is in charge of electronics. She's a manager. She knows all about it gave me a charger didn't work not even close to what I needed. what a waste of my time she is stupid. Doesn't know her job! Instead of telling me, she wasn't sure if it would work or not and Yes, I said stupid. Levi, the manager didn't seem to care that his employees don't know anything. What kind of manager is this? That doesn't take responsibility for what his employees do maybe that's why Best Buy is not doing very well.

BE CAREFUL DEALING WITH THIS STORE!!! I had a horrible…read moreexperience with this PRIVATELY OWNED representative of Verizon. Poorly trained people and what I felt was a lot of double talk, bordering on a scam. My brand new iPhone was not working properly within days of purchase. Employees told me it was "normal" to be at 40% battery at 1/2 day of usage. I may be older but, not stupid!!! Had to take it to Apple instead. They fixed the problem. Then when I got my monthly bill I discovered they had never applied my "DISCOUNTS", totaling $1200!! No one , after several long visits had EVER mentioned a trade-in. I would have lost that money had I not called Verizon customer service for help. I WILL ALWAYS SEARCH OUT A CORPORATE STORE FROM NOW ON!!!

Best Verizon location in Colorado Springs! Clayton is a rock star! There is nothing he can't figure…read moreout and he does it quickly and professionally!

When the battery on my Android phone refused to hold a charge, I figured it woul be a slam dunk to…read moreget a new battery. After visiting several other places, including the Verizon Store, where they told me it wasn't practical to replace my fading battery (they tried hard to upsell me to get a new phone), a kind person at Batteries+ (where they didn't have a battery to fit my phone) recommended this store. Easy in, easy out with a new battery. This will be my first stop from now on.

Incompetent box swappers, not techs. Need a cracked screen replaced or a new battery, 75% chance…read morethey can handle it. Anything more than that, don't waste your money here. I dropped off two laptops, one with a cracked case and a broken charging port. The other was freezing up and crashing. I got the crashing laptop back in about three days. It lasted about an hour before it began bluescreening again. I took it back. Three weeks later, I get a call saying they still can't fix it, but they need more money to basically take a wild guess. I should have known something was up when they started quoting exorbitant rates, but a massive discount if I just signed up for their insurance program. These guys aren't there to fix your stuff, their primary job is to sell that useless insurance. I ended up paying nearly $200.00 to pick up two laptops in exactly the same condition I left them. They can do simple repairs, but most of their tech expertise is clever illusion.