This is the best T-Mobile store in Colorado. Powers and Constitution is the best! 5 star service for sure! Kat- store manager is the best! She definitely knows her stuff and will make sure to explain it in a way that I understand and was comfortable with my decision to upgrade my phone. Curt, Jace, and Marco were also a great help with great personalities! If you need a phone, upgrade, or to switch carrier's go to T-Mobile, you will not be disappointed! Make sure you day Carmen sent you!!! Carmen Q. read more

Very helpful and knowledgeable staff! Everything went great switching over our phones. I even called back a few times with questions and the staff was patient and helpful read more

I brought my 85 year old parents to the Powers and Constitution store to switch their plan from Verizon. Jose did a fabulous job of explaining the plans available and was very patient with the questions my parents had for him about plans and coverage. We had to wait for the new phones (my issue, not T Mobile's) to come in, and MaCaleb transferred all the information from their old devices to the new devices and got everything running. The transfer from their very old devices took awhile, so he put the phones in a back room and let us step out for few minutes. He showed them how the phones worked and made them feel more comfortable with the new technology. read more

Tell me why my husband to be has been with T-mobile for approximately 15 years he had been a loyal customer. 15 years that's a lot can you believe they keep raising our bills he went from paying about 160 for our phone plan now it's up to 186, but mind you we have two phones so that's two phone plans, I got with my fiance in 2020. My fiance has been with T-mobile maybe in 2013. Also it says on the app we saved 28$ and something cents seriously I think that's ridiculous you would think they would accommodate and maybe appreciate that he's been loyal when we could of gone to a different phone company. To me seems like T- mobile doesn't appreciate how loyal we've been and sucks too we just looked into a different company but if we did switch it would be up to 200$ that's just insane. This review is just about you would think a company would appreciate you if you've been with the same company for 15 years!!!!!!!!! T-mobile pls do better to customers with you especially that long thank you read more

To put it mildly... this is the worst T-mobile store in the world. Like you could build a T-mobile store in the middle of an active Volcano, and the volcano T-Mobile would become the second worst T-Mobile. I mean I ain't one to gossip but I have it on good authority, that the manager yelled and threw a tantrum at my daughter, when she was confronted by the truth that her staff messed up. She even went so far as to lie on the documentation to try to cover up her team's mess up. Let me tell you, she loved being called out on that one. I also have it on good authority that she threatens my daughter and screamed she was never welcome in the store again. Interestingly enough, when I called corporate, they told me that they would fix the issue and send me a phone to my house because, "we don't want you to have to experience that type of poor customer service again!" The temper tantrum was classic and I wish I could have recorded it. That would have been dope. T-mobile as a company ---- great this specific T-Mobile store -- -- less than great read more

Customer for over 10 years. Decided to switch carriers and switched all my phone and numbers to another service. Once the transfer occurred all of my accounts automatically closed and I no longer had access. 6 months later T-Mobile sends me a collection notice for $120 for apple watch insurance on a watch that was no longer under their service. They refused to cancel the charge and put it with a collection agency so now it shows up on my credit report. Terrible company, will never use or recommend. read more

worst network , worst customer service, tmobile is soooooooooooo expensive, dont do it

So we were waiting to return a Home internet device and instead of the manager and his lackey actually conducting customer service he just bs'd with one of the female employees. Just cause you check in a customer doesn't mean you ignore them! It's almost like he just here to collect a paycheck and the hell with customer service read more

T-Mobile Experience Store - T-Mobil store inside - Mobile Phones Near Me - Colorado Springs, Colorado

TERRIBLE CUSTOMER SERVICE. I was very proactive last week came into the store to ask a few questions about my bill. One being can I push my bill date out 1 week because of the holiday and banks closing. I gave them an accurate date of Tuesday the 31st the store employee informed me I would be okay to pay it then. and woke up Monday morning with suspended service and a service fee of over 50$ now I can't get my service back on until tomorrow I had to miss work and my daughter couldn't do her school work. What an absolute joke T-Mobile. Can't even take accountability when your store employees mis inform customers. You can trust I'll be. Changing service promptly. read more

I had a very positive experience here 2 days in a row. Day one, I went in because I received a text message that I could get 30% off screen protection for my new iPhone 14 Pro Max. The woman was more than helpful and even installed the screen for me! The next day, I returned to the store to turn in my iPhone 12 Pro Max. It took less than 2 minutes and I was out the door. Both experiences were very quick and extremely stress free. read more

Philip was great switching over my old phone to a new one!! Very professional and accommodating! Give the man a raise!! read more

Van Y. Was so professional and knowledgeable, he was able to look up our plan and see if we should switch or stay on our current plan. We also decided to purchase the newest model iPhones because Van was so honest and helpful. We definitely will tell our friends/family to go see Van if they want a new plan or phone. Van treated us like royalty. read more

Walked in and was told that we would be helped next and we're waiting our turn and waited about 10 minutes, before someone else walked in and was helped first. We weren't checked in at all when we arrived , couldn't even get an apology for completely bypassing us, the employee that helped us I believe his name was Chris didn't really seem to want to help with the issue. we got our issue fixed at another location. Overall not a good experience not professional at all. Just because a store is busier than other locations does not mean that you have to be less professional. read more

T-Mobile allowed another person to use my automatic bill-pay information to pay their bill and will not refund the money. Last month I released a line from my account. Another person created a separate account with the same line. When the T-Mobile representative transferred the line, they left the new account linked to my email address and also transferred my automatic bill-pay method and info to the newly created account. When I was reviewing my bank statement, I saw 2 charges for T-Mobile. After contacting T-Mobile customer support, I was informed the only way to receive a refund was to have the other party contact T-Mobile and authorize their account information so a refund could be processed. The other party is refusing to contact T-Mobile because they don't want to pay the bill themselves. Therefore, T-Mobile will not refund any of the amount back to me. To be honest, I don't care if this other person ever pays their own bills. T-Mobile refunding a fraudulent charge back to my account shouldn't be predicated on whether a completely different customer decides to contact customer support and authorize them to review the bill-pay history on their account. read more

My 2nd time dealing with the gal at the 8th st store in Colorado springs CO She's been rude both times. I bought a new pad awhile back. The gal who was there then ,she was polite and very helpful. read more

I went into trade in my phone but they wouldn't take it because there was a tiny crack in the corner that I didn't see, which is annoying but I understand. What made this experience poor is when the tech took my phone case and ripped it. He pulled it from the bottom and the edge namers the volume tore. I noticed when I got back the car. The case was bought about 2-3 weeks ago. When I came back the store and showed the tech he inferred he didn't do it. Then he asked me to wait as finished up with his customer. While waiting I heard him making rude comments to his coworkers like "I must of been working out" and I'm lying. After make a few more rude comments to coworkers then went to the back and then out where I was waiting. He said he "can't replace it because he doesn't care that case" and "maybe give you a discount on a case for your a new phone". I get it was an accident but what really pissed me off was comments and his attitude. Then not being apologetic... I was about to by two new iPhone 15 and change my plans but not now. I bought them from the Apple Store. read more

I have been having phone and internet service. Today I was trying to make an MRI appointment and the people could not hear me. I called and received a Dan on the line. He couldn't give me answers but wouldn't put me thru to a Supervisor. I called back a few minutes later and was told to hold a few minutes for a supervisor. I guess I received a supervisor. She suggested that I get a another internet service and go that way at home. So I explained that if I am going to do that I might as well move all my lines to another provider. I have been with T-Mobile for 20 years. So beware I believe this is the new T-mobile. We really don't care about the customer just the money. Now I need to make a decision as to finding if and when I move to a new provider. Very Very Sad T-mobile Customer!!! read more

I had a great experience at this location. Candice was super knowledgeable and super patient with us as we went through all the options behind switching our service. I left and had more questions which I emailed her about and she replied the very next day and handled everything for me. So far I'm pleased with my entire experience switching from AT&T. read more

Sales people here lied to my wife. Told her she was buying a 16 gig phone that turned out to be an 8 gig. Said apps can be moved to the memory card, but they can't. Also told her if it wasn't the phone she wanted she could exchange it. We brought it back the next day but were told we could only return it if we paid a $50 restocking fee that they hadn't ever mentioned before. Do not deal with these people, very dishonest. read more

I went to this location a few months ago in a panic/tears and dealt with Joe. I was not able to get the device I wanted that day, but he had me back to functional with what I had. Yesterday that same temp phone I'd been using, I dropped it again, but ruining it completely this time. Went to two different cell phone repair shops who would charge as much to fix that temporary android, as it would cost me to buy a new iPhone which I'm more of apple person anyway. Went to another T-Mobile location closer to where I was and they didn't even acknowledge that I or about 30 other customers in there waiting to be helped. Went back to Joe since we were on the opposite side of town. He remembered me from my previous panicked visit and yet again was the kindest he could be and provided the best customer service yet again!! Also I'm back to my iPhone and eternally grateful!!! read more

This is the 3rd branch we went in to to try and get screen protectors. We had to wait over 30 minutes before someone helped us. All the whole someone, guessing to be a manager was just standing in the back playing on his pad and cell phone. Another employee was standing next to him but I think she was new. Then a 3rd employee stood there for a short period of time before he finally came up and helped us. If you want to be annoyed to death go to any T-Mobile branch and wait to be ignored. As for us we will be switching our service provider. read more

I just left the Tmobile store on Austin Bluffs in Colorado Springs and let me tell you it was quite the experience! We had already been in to get a quote and we were ready to switch service. Connor was our representative today and I am so thankful he had all the patience in the world. We were there for over 2 hours but to no fault of his or Tmobile. He was very kind and answered all of our crazy questions. He didn't even hesitate to help us get everything switched to the new phones and show us how it all worked. I am not a tech savvy person and he got me to the point of almost pro! Thank you so much to Connor and Tmobile! Day 1 and I am already a very happy customer! read more

Went in to activate a T-Mobile phone I had previously. First they said there was a $20 activation fee. Ok, fine. Then he wanted to copy my ID. Not going to happen. Why do you need a copy of my ID? So I said I'd bring my own copy and he said that wouldn't work. Why? I do that when I go to purchase vehicles from dealerships for tens of thousands, but I can't to add a $10/month line to my existing account? I opted to leave. Called T-Mobile to confirm if that was actually necessary and surprise, they said it was not! So I found another store that had competent employees. T-Mobile even informed me it is written in the training handbooks they give to employees that copying IDs is not REQUIRED. This place is a joke and their staff don't know what they're talking about. This one star is the one I had to give. Avoid them and go elsewhere. (The other store I went to had no issue not copying my ID and waived my activation fee since I've been with T-Mobile since 1999. And for the inconvenience of the other store). They are my go to store now. read more

I was finally fed up with Verizon's customer service and came here to look at a new plan. Jeff and Bryan were amazing! They took an hour and a half to help me find a plan and a phone to fit my exact needs. I am so excited to play with my new Samsung (I don't know what I ended up with, nor do I care as long as customer service stays as good as I got today!)!! Plus they have a FREE class the first sunday of each month to help me learn everything my new phone can do! YAY! read more

Very organized store. When we got there we signed in. It took less than 20 min for Darius to help us and there were a lot of people there. We were very pleased with his help and patience with us while we chose our accessories. Even though it was close to closing time he was very nice and helped my daughter when she got there to pick her phone and accessories. And Brian is just a nut that will always make you smile. Overall great experience. Thank you. read more

So after 6 years of service, T Mobile has finally driven me to another carrier. 2 weeks ago I used some of my tax return to pay off mine and my wife's phones. This was on a Saturday. Starting that Monday, my wife and I began to have an issue known as a one way call. I could hear the person on the other end of the call fine, but they either heard me as a robot, or far away, or not at all. My wife's phone was doing the same thing. This problem continued to get worse. For 2 weeks now my problem has not been fixed. I have been given every excuse in the book by Technical Support, and I find it funny that with every new call I make, the new person helping me says they don't know why I was given the instructions the previous tech support gave me. I was even told by one tech support that one tower was out in my area, and another was being upgraded. I was then told on my next call that this isn't true. Aside from being without a properly working cell phone for 2 weeks, the fact that customer support would lie to me about an outage instead of trying to find the true problem is both insulting and distrustful. T mobile has had me switch my SIM card, get a replacement phone, drop wifi, use only wifi, drop to 2G only networks, and master reset my phone. None of this has worked. I asked for a different number temporary to determine if it was the network or hardware, but they are unwilling to do it. When I threatened to leave the network, they told me they would too in this situation, like they didn't care. I don't know what happened to our phones but I feel like either T Mobile thinks we are getting too good of a deal so they are sabotaging our service, or since our phones are paid off, they are sabotaging our phones so we have to spend money on new ones. Either way, i am done with such a dishonest service. I am sure that T Mobile will remove this fro their FaceBook page, so I am promising to put this up on every type of social media I can touch. Signed: A customer that wasn't worth your time to help. read more

Was having problems with my phone. Rep right away helped me. Told him I was having problems with my phone. Instead he told me my case was broken. Told him big deal. I can get a new one. Told me I could upgrade. I said I like my phone, I just want it to work. He lost interest, he sat back in his chair and continued to yawn, erased what was left on my phone. "reset" it for me and became annoyed when I asked him to help me reset it up. He was too busy checking out every single person coming in the door. Talked with the manager of the "day". Called corporate, went to a different T-Mobile up the street. Ironically, they say they get a lot of customers from this one because of the same reasons and lack of professionalism. The new T-mobile, automatically said my phone was messed up and ordered a replacement. read more

Horrible store. The employees have no drive to actually help customers and the supervisors are a sad excuse for management. They were dishonest and lied about the items I was purchasing just to make a better sale. My experience at T-mobile confirmed that Verizon was a better fit for me. read more

This store is horrible, they lie, mislead, and don't do what they say they will do. The "customer service" is a joke, the employee Cory should never work in retail. Based upon how we have been treated, we will be looking for a different provider, and will recommend that everyone stay away from this unorganized band of buffoons. read more

Nothing against this location they referred me to "Customer Service" immediately. Just another of thousands of stories. My twin brother died there was a balance on his phone only $25.63 but T Mobile will refund NOTHING to anyone. Great job! read more

I have been a T-Mobile customer for 10 plus years. I decided to swtich my service because I was tired of calling my family from hotel lobbies since their coverage in hotels was horrible. I switched service on September 22 and had a zero balance on my account. I have since been billed $393.66. One charge is for the August /September dates which I agree with. The other charge is $198.53 for charges relating to a Septmeber 21 through October 20. That is right...they stuck me wiht a bill close to $200 for 24 hours worth of service. The other thing they did was send me a nasty leter threatening to send me to collections for the Aug/Sept bill wtht no initial paper bill reviewing my charges or even an email or courtsey call. I called the 800 number and first finance guy I spoke with kept interupting me and finally just trransferred me to someone else mid sentence. The second guy acknowledged my frustration but refused to even go up any further stating it is policy. I would never ever recommend T-Mobile to anyone. From coverage to customer service it is a crap company. read more

very reasonable pricing. However coverage is awful. I dropped at least 5 calls per day. I guess you get what you pay for. I couldn't even make calls from my hope because I had no reception. If you want an affordable plan Tmobile is great. Just don't expect to have great coverage. If a cheap plan is what you are looking for I would go with Cricket over Tmobile anyday. read more

This store is rude, disrespectful, unprofessional, slow etc. etc. etc. I was told by tmobile that there is no use in even going in this store for help because they can't... I made the mistake of going to this particular store and after waiting almost two hours to be helped while they took phone calls and made sales... Well they did exactly what was expected... Nothing... I called tmobile directly and they got my data working in 30 seconds... read more