I had an iPhone 7 that needed a battery and charging port replacement. They had difficulty repairing it and instead of putting it back on me and saying tough luck, They shocked me in their level of customer service. The manager, Mark, immediately got involved and explained that since they could not repair it to my satisfaction they would not just replace the same kind of phone, but upgraded me to an iPhone eights plus and as a bonus for the inconvenience of being without my phone, Mark increased my memory from 32 MB to 64 MB. The screen is bigger, with a brand new battery, twice the memory and is easier to use and view. When is the last time you receive this kind of legendary Customer Service? Me? Maybe in the 50s! LOL. They do so much more than just batteries, so if you need any kind of technical service provided, head straight down to batteries plus on Austin Bluffs Parkway and if there's a problem, talk to Mark, the manager - he will make it right. read more

Needed a replacement lead-acid battery for a UTV. They upsold me to a lithium battery which I asked If the charging system on the UTV would work on lithium? The response was 'Oh Yes, the battery works on all UTV chargers' which was a blatant LIE... This was discovered AFTER the vehicle had left the state. Had to buy a new lead-acid battery almost immediately. They have a nice selection of batteries but they'll say anything to sell them. If you WANT to be LIED to go to this location. read more

I love batteries plus. The product they sell is good quality and better yet they stand behind what they sell. If you need a battery for anything auto or mechanical related this is your best bet. read more

Went there to get my phone fixed cause the scree cracked. The nice guy who greeted me seemed very knowledgeable. He had a bit of a hard time changing the screen but in the end he was able to fix it. Had a great experience and from what I was told the price was great. read more

BEWARE!!! What they Do Not tell you when you purchase is if the battery voltage is below 10, they will call it "neglected " and your warranty is VOID!! I specifically asked at the time of purchase, less than a year ago, if I needed to keep the reciept...was told no it'll be in the system. I asked about the warranty and was NEVER told about voltage voiding the warranty. $189 battery!! Started the vehicle a minimum of once a month....this is CRAP! Batteries Plus on South Circle in Colorado Springs, Colorado. read more

Horrible customer service was told they couldn't lend me a screwdriver to open my key fob, because if I stabbed myself, they would be liable but they would be happy to sell me one lol. I wonder if the liability would be higher if they Sold me the screwdriver that stabbed me lazy lol. read more

I had expert assistance and true battery knowledge.I didn't know they sold top of the line auto batteries too. Thank you read more

I just went into this store recently to get batteries for my Halloween decorations, they are always very helpful, courteous, to me, I've used this store for the 9 years I've lived in this area, I've bought the lifetime batteries for several watches also, and a couple died, I take them back and they replace them with no issues, I highly recommend this store for batteries, light bulbs, even car batteries!, they have!, I like friendly, nice people who are helpful. So I'll continue to use them thanks guys! read more

One other person in store when I walked in. Officious employee couldn't be bothered to say, hello, I'll be with you in a moment. Waited 10 minutes and gave up. Went back in after visiting another store to ask about a specific battery. I didn't used the exact terminology and was chastized by employee. When did belittling a customer become a business approach? read more

I would give this place zero stars. Had a lifetime battery replacement. They keep ruining the watches water resistance and then want to compensate the lowest dollar for the watch without paying for shipping etc and then they void your lifetime with our refunding that cost as well seeing it was they who nullified the service with their incompetence. Furthermore, they lie and stated they sent the watch out to get repaired when they did not. They wasted my time and energy having to go back 3 times. Also look at your receipt because they add extra charges on other things! read more

I had the battery changed out in my iPhone 7 and it was done in a half an hour. I went and ate lunch in the same plaza and came back and it was done. read more

I take my five pound, premature baby to the physical therapy next door.. One morning the parking lot was full so I parked here. The Battery Plus worker literally saw me unpack my child and didn't say anything to me but when I returned, I see a note telling me not to park there. Your parking lot is literally EMPTY! I've never seen anyone there. Have some compassion next time or at least mention it to me WHEN YOU SEE ME! So annoying. You take this parking thing too serious. If nobody is parked at your store but the parking lot next door is full then it shouldn't be too hard to let a single mother park there with her child. Maybe you should speak to that yoga place about parking. read more

I needed a new battery for my iPhone, and Jacob was the technician who helped us. He did an excellent job of explaining everything and accomplishing the task quickly and kindly. read more

Brand new Batteries+ X2 AGM battery for the boat. Swapped out the old battery with new. Put on the brand new charger and it was showing under 25% charged. It was barely lit when I put the charger on it. I thought these batteries are supposed to be fully charged when purchased. I'm a little worried, especially since I paid over $400 for this battery. This is a top of the line battery, so I will be disappointed if this battery is a dud out of the box. I have been very pleased with the service at this location. I'm sure if there is a problem they will take care of it. But to be on the safe side when I take the boat out on Tuesday I'll be sure to have a backup. read more

Batteries Plus - Low charge out of box. - Battery Stores Near Me - Colorado Springs, Colorado

These guys were great! They installed a car battery in my vehicle in subzero temps with a smile on their faces.

This is one of those random places that I would never think to go, but is really great. I've been here twice now. Once to get the "brick" on the power cable to my laptop fixed-- under $20. The second time I stopped in to get some watch batteries replaced-- $7 each and I swear it was less than 5 minutes to get 2 done. They also give you a buy 5 get one free punch card for watch batteries. read more

We are from out of state and our battery died out right by here THANK GOD! ....BOBBY helped us out so much ,we don't have any of these stores near where we live so he helped us by looking for stores that would work for us that we had in our area ... (for battery guarantee purposes) ... besides that we needed a jump so he brought his own car and helped us out! THANK U BOBBY! MUCH APPRECIATED... we don't get this kind of help out in LA LOL read more

Just as simple as their website said. Terrance provided a quick diagnostic of my dying battery with the same tester that the parts stores use while it was still in my truck. So if it wasn't the battery, I didn't have to remove the battery myself in the parking lot. Then he quickly pulled the bad unit and installed my new one. Has the max cold cranking amps and a better warranty than comparable batteries at the major outlets. Great job BatteriesPlus. Thank you, Terrance, for your work and advice. read more

Purchased a automotive battery in January 2021 with a 3 year warranty (or so they claim) the battery would not hold a charge took it back and they claimed user abuse and voided the warranty. They said we allowed the battery to drain below 10% but just exactly how would any consumer know how to determine that. Just another warranty scam from a disreputable company. Will never buy anything from them. read more

I was referred to Batteries Plus, and I'm so happy I was. Terrence was a wonderful help both over the phone and in the store, and he helped me replace my fob for next to nothing and to get the lifetime battery. Awesome. read more

DO NOT go to Batteries Plus! Went there two days ago to have damaged screen repaired on my son's iphone. Repair took twice as long. The gal said she was having trouble and was going as fast as she could, ( I wasn't asking them to hurry, just wanted phone repaired). She said she couldn't get the first new screen to work and had to put on another screen. She said there was a "ton of pressure" in the phone when she put it back together and "don't drop it or it will explode". She said if we had any problems we can bring it back or take it to any Batteries Plus. All was working fine until today it "popped" in my sons pocket and the screen had detached from the phone. We immediately took it to the closest Batteries plus. The tech there was baffled how that could happened. He made a couple calls and ultimately said he could take it apart and try and fix it. Shortly after that he called and said, we would have to take it back to the other store and that there was nothing he could do. He also said he put a screw in the phone to keep the screen on. I went back to pick it up and the tech there said, " I was wasting my time and there is no way we could get a warrant". I told him I didn't think I was wasting my time and asked how can this screen come off? He said he didn't know. I asked for a manager and he said, "they all went home, it's a 9-5pm gig". I asked for the District Manager. He said he couldn't give me his number. I offered to provide my number and to have him call me. He said the district manager was the one that said not to fix my phone. I asked if the DM even saw my phone. He said no. Interesting... the current damage on the phone is consistent with pressure from the inside of the phone and zero damage on the outside of the phone, but we don't know what happened, we have management making decisions without talking to customers or even looking at the phone, employees telling me I am wasting my time... I hope that is not the case and Batteries Plus will make this right. ****Update***** The tech named Jason ultimately was able to correct and fix the issue on my son's phone, but not after repeatedly telling me it was not their fault, there was no way we made this happen and nothing the previous tech did was wrong. I explained again, all I know is 36 hours after you "fixed the phone" it popped in my son's pocket, pulled it out and the screen was off. He went as far to say, "I should talk to my son more to see what really happened." Then proceeded to ask me to change my Yelp review. I said I would definitely do that. I would change it to, "You reluctantly fixed my phone" and I asked if that would be fair and accurate. He said, "we went WAY ABOVE the call of duty on this and I should remove it. I let him know this was my review and to have a nice day. Did I mention the Store Manager, also named Jason, was present the entire time and didn't say a word. Don't think I'll be back any time soon, but thanks for fixing your mistake. I think reviews are earned, good or bad, and you earned this one. read more

Very poor customer support. I called and the person answering the phone said the batteries were charged and ready to go. I stopped in to pick up my battery and was told it would be 2 hours to charge the battery. I will never use Batteries Plus again. Percy jolstad 475-8706 read more

Worse customer service ever got my IPhone screen repair at this store, right after I put inside a life proof case not even 12 hours later I noticed a cracked in the screen came back to the store to let them know that the replacement wasn't properly installed and to see if they could replace again the manager Jason said that it was a impact and that it was going to cost me another $89 to get it fix not even looking at the receipt or the phone he petty much told me if I want it fix that what it was or take it to another cellphone repair store. Here is my customer # if anyone wants to reach me EC-000004573290 read more

Waited in line. They didn't support their own product. $125 down the drain. I'll never be back.

I needed an iPhone battery the morning after Thanksgiving and went to this Batteries + Bulbs store at 8 am. The sales rep was courteous, prompt, and reassuring. She found the battery in stock and went to work immediately - within a few minutes I had a new battery and was on my way. I have been in the store a few times for other items, but this visit and the sales rep's excellent service will bring me back here again. Thank you! read more

Saturday morning, up early to take wife's car to dealer for service. Cold morning, when I cranked the car, it started but I could tell there was a problem with the battery. Slow to turn over and start. Anyway got car serviced, mentioned to service tech, they checked battery it was on it's way out. I buy my tires, batteries from tire and battery stores, not the dealer. Just what my dad taught me. I haven't needed a battery since moving here 2013, but need one now. Got home on the laptop, started looking. Search best cold weather battery, pulled up several options, stock for my car and alternates. Made stops at W-M and four auto parts stores. Not much to choose from, I had seen Duracell at Batteries Plus Bulbs and several other brands. Picked up phone called Austin Bluffs store and spoke to Terrence. Discussed symptoms, the brands they carry, spec's for my Subaru - CA/CCA, dimensions, warranty, cost. Terrence said he would check battery in my car and we could look at alternates. Headed that way. Walked in met Terrence, really nice guy. Friendly and obviously very knowledgeable about their products, applications...knows his stuff. Checked my bat., half way down in the red on the meter. Time for a battery. (don't want to get a call from wife, stranded with battery problems) Looked at several, ended up getting a much better choice, Duracell with around 700 CCA (instead of 550) and 3 year warranty! (instead of 2) Terrence pulled old battery, I cleaned up around battery tray Terrence cleaned terminals and installed battery (with felt washers) and he sprayed anti-corrosion products on freshly cleaned and tightened terminals. He asked me to crank car, turned over much faster that ever since we've owned car and cranked up immediately. Went in paid for battery & washers, got my contact details entered, handed me the receipt and I'm on my way. I have used this store for several other items in the past. Like a good tire store, these guys know about batteries for everything. Take the guess work out of something most people don't know a lot about, me included. Go to the professionals. This is now my battery store. Again Terrence is a great guy. Enjoyed talking to him while he installed battery. Plus he's a Native Coloradan. (An endangered species what with all the Texans, Californians, Kansans moving in, well you know what I mean!) I will be taking my Moto Guzzi battery in when I get a chance. Thank you Batteries Plus & Terrence! Bill read more

I took my IPhone 5s in here about a month ago to have the screen replaced after shattering it. They were helpful and replaced it quickly, however the screen kept having touch response issues on the interface. I would also sporadically find the LEDs behind the screen light up improperly. I waited a while to see if the problem persisted before taking it in to have it fixed (free 6 month warranty). I finally took it back to be replaced a month later after figuring the issue was because of the new screen. Some of the problems I had weren't appearing at the desk when I showed Jason, the customer service guy, so he wasn't willing to replace it. Paying $110 to replace a fairly old iPhone screen is too much to have done improperly, so I insisted he do it anyway. Again, quick service, Jason successfully replaced the screen and it looked clearer than the previous, as well as functioned perfectly. I wouldn't recommend this place, based on the fact that I had to argue just to use my warranty; but they did fix my phone, the second time. read more