Been thinking about switching to Verizon and decided to walk in on Memorial Day. Glad it was not busy. The store is very clean with lots of seating. We were greeted when we arrived. We met with Cristian. He did a great job going over the different bundles they had and took his time to go over pricing and answer all our questions. He was also able to help us review our current subscriptions and internet cost. My work phone is under Verizon and I realized I had better coverage at home with it than my current provider. With Cristian's help we were able to switch over to Verizon. He made the process very easy. If you need help definitely ask for Cristian. read more

This is by far the most unprofessional and unbelievably timely experience. It literally took 45 minutes to pick up an online order. It's the same as other complaints below they can't not figure out how to release the phone to you. Save yourself the disappointment and go to another Verizon Location. read more

I have been coming to this store for years now. Each time, I have some sort of issue. Today though was the worst. We bought a phone a week ago, trying to switch from Apple to Android. We were told we had 30 days to bring it back and pay a restocking fee if it didn't work out and go back to Apple. Basically, the worker there was extremely rude. Didn't even acknowledge us as we came into the store and just stared at us (we thought she was a customer). When we asked for assistance is when she came over and identified herself as a Verizon employee but then couldn't answer any of our questions and seemed annoyed we were requesting to switch back to Apple. We ended up calling Verizon customer service outside the store who helped us. Very disappointed. read more

Chris was professional, knowledgeable, and answered all our questions. He also customized our bundle in the best way that matched our budget and needs. Made it an easy experience which means a lot. From 1 to 10, giving Chris an 11. read more

Cris helped us out today lower our bill and got us a new phone. He was very patient, professional and helpful. Thank you so much Cris!!!

I went to this Verizon store to pick up my upgraded phone. I was told it would take 10 minutes, but an hour and 15 minutes later I was finally helped. The staff couldn't figure out how to release the phone to me, and the employee assigned to assist me spent time taking pictures of a customer's dog instead of resolving the issue. This wasted another 30 minutes of my time. Finally, the store manager noticed I was visibly frustrated. He went to the back, grabbed the phone, and handed it to me, saying he'd deal with the release issue later. If he hadn't intervened, I could have been there for three hours total for what should have been a simple pickup. Completely unacceptable service. No wonder why they have a 2-star rating. read more

Do NOT go to this location unless you enjoy incompetent employees that waste your time. They always have a huge line and they tell everyone it'll only take 10-15 minutes to be helped, which is NOT the case at all. You'll be waiting at least an hour and they won't be able to properly help you out anyway. This store is a JOKE! read more

Don't go to this location unless you want to get a headache!!! THIS LOCATION IS AN AUTHORIZED RESELLER! If you want things done the right way, go into a company/corporate store (there's one located on Broadway in Chula Vista). All these people care about are sales. I came in for an iPhone 17 Pro upgrade from my iPhone 15 Pro Max. Everything went smoothly until I have to return my old phone. The person who helped me had to check the box off to process a shipping order to return my old phone (which he did not do). Now I am in the predicament where I have no shipping label or order to send my phone. On top of that my iPhone 15 pro max still has a balance on it and I will succumb to paying it off because I can't ship my old phone back (due to no shipping order). I've been tossed around numerous customer service agents (all out of country) as well as visited a corporate company store (who said they can't do anything since it was bought at a reseller.) and no resolution has been given to me. Learn from my mistake and either go to a company store or go with a different carrier. The customer service sucks and so does the reception in the east Chula Vista area. read more

I'm not one to write many reviews but listen to the ones here bc the customer service here unfortunately sucks. Unless your buying whatever they are upselling they will not care to offer genuine nor good if ANY customer service at all. I ordered for pickup the other day thinking I would have a seemless experience and had quite the opposite. They definitely give off F off vibes which no one ever wants to experience ‍ No one expects perfection but at least a warm greeting, can I help you with anything else etc basic customer service lacksssssssss. Won't be coming back to this location. read more

I was looking to upgrade to an IPhone 17 Pro in the color blue, but the store close to me did not have it in stock. They said Otay might have it, so I headed over that same day. I had been told be the store and a customer service rep that same week that I would be eligible for a free phone upgrade as long as I upgraded my plan, I would just have to pay the tax for the phone. The worker who helped me was an older bald gentleman with a beard and he was so rude. I explained what I wanted and told me they could only give my 600 for my trade in or 830 if I upgraded to the most expensive plan. And I would still have a monthly payment for the phone. I told him what I was told by the other store and he said that he didn't know how that would be possible unless the store planned on paying for my phone. He was very short and kept trying to get me to upgrade my plan. Needless to say, I walked out. I got on the phone with Verizon, and they gave me the upgraded phone. I paid the taxes, upgraded my plan, just as I was told initially. Don't go here, they will just try to hassle you. Go to the location at University Ave in hillcrest. They will give you the best deal upfront. read more

Chris did a great job explaining and finding us the best deal for our phones. Very happy with our purchases.

Im really disappointed with this Verizon Wireless store location Theres almost never enough staff , so youre left waiting or. not helped at all. They advertise a lifetime warranty on screen protector, but what they dont tell you is that you have to register the protector separately. That information should be explained at the time of purchase not hidden until you try to use the warranty. This feels misleading and the lack of communication plus poor staffing makes the experience frustrating. I ended up going to the Best Buy near by to purchase another screen protector. read more

We got stellar service today at the Otay Ranch Verizon. Chris K researched our accounts to determine what discounts were available beyond what we had,found us better insurance and got us free phone upgrades. While their system both for payment and order processing were finicky and unfriendly Chris patiently kept moving everything forward until I had a new phone up and ready to transfer all my important info and receive calls read more

If I can rate this store just off their customer service I wish I could give zero stars. I walked in for some assistance and the sales agent was bothered I walked in.. before I could tell him what I needed he said it's going to be $40.00 fee.. mind you I'm holding a 1,300 dollar new iPhone already.... Money is not the issue BAD CUSTOMER SERVICE IS. This store should be shut down. I went straight back to apple. read more

Long wait, poor customer service, and reminds me of buying a used car. This is not a corporate Verizon store, it's a 3rd party which should be clear at the beginning of the interaction. read more

Great experience getting a new phone! Isa represents Verizon very well and is the definition of top tier customer service! Thanks Isa, keep up the good work! read more

This location is only a third party. Services are bare minimum. Only 2 staffs. I was kne of the 3 waiting flr 15mins. And of course, turned out they can't help me. Worst location. Head straight to the Broadway location if you don't wanna waste your time. read more

Amazing quick service! I will definitely be returning! Tony and Joey were AWESOME! Very clean and everyone was very friendly!

Very poor customer service. Workers seem to have very little knowledge on how to do there job nor do they care. Recommend trying any other Verizon before this one. read more

I had a terrible experience when I went to Verizon on eighth Street in Chula Vista but when I went to the Verizon on Birch Road it was such a refreshing experience. Lucy was so kind and helpful. I highly recommend this Verizon store. read more

thank you for your service Tony you got us in and out thank you lots for making sure we got great deals and great service we appreciate you

I didn't why this place had such low reviews, well I know now. Customer service isn't bad. I was just totally scammed.. I wasn't told of charges until after I came back to return a phone. I didn't even get back half of my money. The phone was suppose to be a "on us" promotion but walked out of there paying more than 300$ and a whole of hidden fees. Maybe it was my fault for not checking everything before I left. Verizon is a rip off. read more

I went to this Verizon store to pick up 2 phones that I ordered by phone. Long story, short, the order had not been done properly. The store was very busy and they could have easily told me to call back to corporate. Instead Lucy started to investigate what had gone wrong. It turned out that there was a major snafu in the phone order. The store manager got involved and they went way beyond to settle the issue and get me the phones I ordered. They made sure that I received all the promotions I had received on the phone plus a couple of more to compensate for all the delays. This process took several hours to accomplish. The delays were all causes by Verizon's system. Lucy and the store manager are the heroes. The next time I need a phone I will definitely go straight to this Verizon store in the Otay Ranch Town Center. Buying new phones is always time consuming but Verizon does have good value and good overall coverage throughout the world. Purchasing a phone at this store is at least pleasant. read more

The WORST location I've been to. Waited over an hour to buy a phone, only for them to tell me it wasn't in stock and I had to wait a couple days to get it. I waited, no problem. I show up today, wait about 10-15 minutes, only for the girl in charge to say I was supposed to show up before 730, she claimed I was supposed to be given an appointment, but that wasnt the case. You cant turn customers away just because you're ready to go home. You can't waste people's time that way, especially with disdain in your tone. I walked out, and told the rep that originally helped me to cancel the order. He appeared to be busy with a family. Wasting people's time is infuriating, so much for the service industry. Verizon, hire better staff. read more

When we came in Chris welcomed us immediately. He was very transparent about deals and information and got us the most credit possible. It was a pleasure shopping at this store. Thank you Chris again! read more

tl;dr Lamest customer service ever. I would not recommend coming here. Appointments mean nothing. I wasted 40 minutes for nothing. Had to take time off of work for this. My phone wouldn't stay powered on and kept shutting off after a few minutes, even fully charged. Made an appointment for 11am. There were two associates. One lady was on the phone in the back of the store. Another guy was already helping someone else. There was one customer ahead of me waiting to be helped. I walked in and was not acknowledged by either associate. I walked around and stood there, waiting...after 5 minutes, I asked the other customer if he had been helped yet. He said no, and he'd been waiting for about 20 minutes. So another 10 minutes go by. The lady in the back was off the phone and went to help the customer ahead of me. Meantime, some other lady and her daughter come in and sign in on a clipboard that I hadn't noticed before that was just randomly on top of a display shelf. Oops, were we supposed to do that? There was no one to tell you to look at a random display shelf to sign in. Anyways, I sign in underneath them and specified that I had an appointment at 11am. The person signed in before me did not have an appointment. Those people were agitated and asked how long the wait was to the guy helping someone else. He says that more employees are coming in at 11:30, there was only two of them opening at 10 o'clock. At 11:40 (!) a dark haired girl comes walking out from the back. She proceeds to walk past me without greeting me, looks at the sign in clipboard and calls the person that came after I did. Now, of course I spoke up, having been in retail customer service for YEARS, this wasn't exemplary standards. I told the girl that I was there before the other lady, but there was no prominent sign in place, PLUS I had an appointment FORTY minutes ago. She says without looking at me, "Oh...we have to call whoever signed in first." At that point, I decided to not waste my breath and energy and go to the real Verizon store 10 minutes away. (BTW I received outstanding service over there.) read more

Two reps on duty on a Sunday. I stood in the store for 10 minutes and neither of the employees acknowledged me. I asked if there was a place to sign in and the rep said that he and the other rep were working with people but he could sign me in. An hour has gone by and I'm still sitting here. I just need to have a loved one who passed away removed from my account. Three couples have entered the store and have not been acknowledged. I'm going to switch providers today as this happens over and over. read more

I had an excellent experience. I initially went with the intention of disconnecting a phone line. I was surprised by how helpful Tony was. The one in broadway just gave me a number to call. However, Tony made sure that it was taking care of. He called and helped me with the process. I wanted to upgrade my phone, but I was worried about the bill increase. Tony made sure that I got a great phone plan and helped me get the iPhone 16 for a low price. What I want to point out is that they really care about customer service. Tony was aware of my concerns and helped me make the best option. I think it's speaks well of a business when their workers try to work with you. read more

Walked into the store, 3 associates there with their head down on their phones, 4 minutes later I'm finally acknowledged, but didn't know who was talking to me because everyone's head is still down. Finally a head pops up" I can help you here ", obviously he was annoyed that I interrupted whatever he was doing. I explained I received a couple of text messages for a free s24 galaxy with no trade in, how can I redeem that offer? He said S24s are out of stock, I said I really want to get a new phone what offers/ phone deals do you have with no trade in.. he said none, the only offer was the S24 and we are out of stock. I said ok thank you.. he said yep. Bye. That was the worst customer service I've ever experienced in my life!!! 1st of all This was the perfect opportunity to sell me something. 2nd you are so bad at your job, and 3rd Verizon needs to invest in customer sensitivity or coaching coursesI Ive never seen such laziness in a customer service oriented environment!! I've been a LOYAL Verizon customer for 18 years, shouldn't that mean something? I pay my bill each month never bother you for shit, and you can't help me ?? Or even act like you want to help me!! What a waste of time and gas ( I live down the street) I finally received the help I needed over the phone. I literally sat in my car in front of the Verizon office and spoke to Verizon customer service over the phone. They hooked me up with a new phone, took their time to answer all my questions and showed a sincere desire to help me. You should close the Verizon stores in Chula Vista, based on the reviews all the stores have the same problem, no one wants to do their job and help the customer... And when they do help the customer it's with a shitty attitude! A note to management, stop apologizing and fix the problem. read more

I would like this store so much more if I wasn't provided with false information at time of purchase. Seems like they just fill your ear to get you to purchase their accessories then they go back on what was offered once you're already reeled in. Learn from me and give your business to another retail store that actually keeps their word read more

Manager Joseph was knowledgeable helpful and all the information he put out was all from memorization, I was able to fact check everything. What I expected to come in to get I was able to get more to save and great deals on devices! District Manager was super professional and was proud to introduce himself Luis. Awesome great team, everyone was super fast nice and very friendly. Best Verizon store I have ever been to! Military friendly and very supportive, military discount as well! I encourage everyone to switch over, and if you do I recommend this store hands down!! read more

I would not waste your time at this location. They are a third-party store. I went in to get an iPhone 15. They would not sell me the 15 unless I bought their bundle package. They would sell me the 15 but I had to wait four days for shipping, which they clearly had the phone in store! Go to the corporate location off of H and Broadway read more

One specific staff member was very rude. Chloe. My dad and I were waiting for about an hour and we saw people who had scanned the QR code LATER than us be able to go inside earlier than us which didn't make sense. Before we were allowed to go inside my dad and I were ready but they had stopped us saying only one person can go inside the store. Multiple people were coming in and out of the store where when they said "Only 1 person is allowed inside" we were confused. I saw my dad trying to express his concerns to Chloe and she had closed the door on him and laughed at him , as I heard and saw it myself. As someone who is supposed to provide customer service, I found it rude that she shut the door on him and laughed at him. Very unprofessional thing to do and hate to see myself that one of your employees had to treat a customer the way you did with my dad. read more

Verizon - Bad customer service recieved by Chloe. - Mobile Phones Near Me - Chula Vista, California

I am not usually the one to rag about poor customer service or just a poor performance by a company, but the last several interactions I've had with Verizon has put me over the edge. It all started with me wanting a new iPhone (15). I ordered one from a Verizon office before they were released and thought it would arrive around the release date (Sept 22). After several weeks of not receiving a phone, I went by the local store (where I ordered it) and was told I should have it within a week. Time passing very slowly...(2 more weeks) I happen to go by Best Buy and they have lots of them.... I go back by my Verizon store...they still have none, so I cancel my order and go to BB to get my new phone. (STRIKE 1) The following week it turns out that AT&T is putting fiber internet in our area, so my wife talks to them and thinks we can get a better deal with them. We cancel the Verizon 5G we have (lots of problems...we keep getting switched to LA stations on YouTube). Verizon (AT THE TIME) tells me not to return the hardware because of the age. Then I get a bill of $300 for NOT returning the hardware. (STRIKE 2) I call Verizon and they say they will send me a box and label to return the hardware. Two weeks later, box and label arrive and I return hardware the same day I received the box (Nov 14). December 6th I get a bill for the $300 for not returning the hardware. I call (rather angrily) and their "customer rep" agrees that they received the hardware back in Nov 17, but that she has to put in a "ticket" for me to get credit. Today I spent 70 mins ((STRIKE 3) on the phone with 4 different people trying to get this off my bill. They sent me a confirming email that it's corrected. Question...what would make me ever want to do business with this company again??? read more

worst customer service ever! i never write reviews but this place seriously lacks professionalism. i walked in to an empty store & the one worker who i approached seemed very unfriendly & insensitive. i originally came to get questions answered about a promo they have & to make a phone upgrade/purchase but when i asked for a printout of the 'price breakdown' he seemed so bothered & told me to do it online instead. if there's something to improve on; employees!! please don't hire teens who don't want to help out read more

Grain management and Joel super job helpful and friendly and took the time to explain and provide awesome service and support thank you

Horrible !!!! I went to trade in 2 devices. And the iPhone was added but not the watch. The guy who helped me said it takes time to be added and I'll be able to see. Turns out 2 years later only the phone was credited and I never got credit for the watch. I was paying for the watch the whole time without credit of my trade in. Don't trust them and make sure you follow up because they never do anything right ! This is a whole mess for trusting someone and I even followed up with him to make sure everything was okay and he said over the phone that it was. Now by calling and looking online I found this out and the watch is almost paid for. Don't trust them ! I would've never known if I didn't call and look. Basically almost robbed my Apple Watch trade in... double check everything !!! read more

I was always quickly serviced and provided full explanations on my options. Edgar was awesome and helped me setup my new phone/watch and navigate through some of the Verizon red tape. I ended up upgrading my watch and love it. read more

This location is pure sad! I mean scam artist customer service is trash and so is the service I canceled within two days of service ! they over charged me for a bunch of stuff it's a shame! they should be shut down read more

The absolute worst! Sales clerk completely lied when selling me a phone. Been trying for 4 months to try and get the issue resolved and the store will not even answer a phone call. read more